BSS B2B Wholesale Solution
Centralize Wholesale B2B workflows with an all-in-one solution
Rating
4.8
feedback
946
chart
#749
All reviews
Review RSS Feed
July 21, 2023
Really good functionality, simple to set up. Emma and the team have been very helpful with any bugs that crop up. There's a couple of niggles with it where I think the app could be improved which I've suggested to the team - with these little improvements it's definitely a 5* app, and even without them it's still allowed us to move our B2B website from Magento 2 to Shopify!
Thank you for your rating and kind words! We appreciate your feedback on how we can make the app even better and have passed your suggestions to the team. We are happy to hear that you were able to move your B2B website from Magento 2 to Shopify and we are grateful for your support. Again, thank you so much for your support.
July 20, 2023
Who can I speak to about the billing? I have been charged $50.00 when I deleted the app within the 14 day trial as it was too difficult to use - can someone please contact me to get the charge removed from my shopify bill thanks.
Hi there, this is Jonas from BSS Commerce. So sorry for the inconvenience that you faced. However, kindly understand that this is subscription and according to the system, you will be charged if you step on Shopify billing cycle. In your case, you have already finished the trial and stepped on the first billing cycle. Hopefully, you can reach us out at [email protected] so that we can assist much further and help you revise your experience!
July 20, 2023
The app is super easy to use and to implement, and any struggles along the way are fixed clearly and swiftly by the support team. A great app, and even better assistance!
Thank you so much for the 5 stars! We really appreciate your kind words about the app being easy to use and about the fantastic support team. We are so glad you have had a great experience!
July 19, 2023
By far the easiest and best app to use for wholesale. The service they provide is top-tier and super helpful!!
Thank you so much for your 5-star rating and for your kind words about our services and user experience! We really appreciate you taking the time to let us know how much you enjoy using our app. It means a lot to us!
July 18, 2023
Very great to have assistance from Emma who helped me in many ways to set the app up and also to redo the registration form. She is very prompt to reply and has been very helpful to follow up and get my requests implemented. Thanks a lot.
Thank you so much for your 5 star rating! We really appreciate your kind words - it's wonderful to hear that our agent was helpful and prompt with her replies. It gives us great pleasure to provide you with excellent customer service. Thank you for your support!
July 12, 2023
Customer support is so nice! and they fulfilled all my requests, with good communication back and forth - i can definitely recommend these guys. Good support, a great app, with loads of amazing features worth using!
Thank you so much for your 5-star rating! We're so glad to hear that our customer support was so nice and that all of your requests were fulfilled with good communication. It's great to hear that you think our app has loads of amazing features worth using! We appreciate your feedback.
July 12, 2023
We use this app for our reseller clients. We are very happy about this solution cause its much easier for our clients to order and also the selling volume of the resellerd get up. The Support team is super fast and resolves every issue immediately. Great app
Thank you for the 5-star rating! We really appreciate your positive review. We are glad that you find our app easy for your reseller clients to order, and that their selling volume has increased significantly. We are also delighted to hear that the support team is responding quickly to address any issues you may have. We appreciate your feedback!
July 12, 2023
Exceptional Customer Support and Efficient Functionality I wanted to share my positive experience with the B2B/Wholesale Solution. Upon initially using the app, I encountered some minor issues with its functionality. However, I must commend the incredible customer support team for their prompt and effective assistance. Each problem I faced was tackled in a timely manner, with solutions provided promptly. The dedicated support team went above and beyond to address and resolve any issues I had. This level of customer service truly exceeded my expectations. Now that the initial hurdles have been overcome, I can confidently say that the app is a valuable tool for B2B and wholesale businesses. Its functionality is efficient and caters specifically to the needs of these sectors. I would like to express my sincere hope that the excellent level of customer support will continue even after this review, as it is essential for any successful business partnership. In conclusion, I highly recommend the B2B/Wholesale Solution app for its reliable functionality and exceptional customer support. It has proven to be a valuable asset to my business, and I believe it can provide significant value to other enterprises as well.
Thank you so much for leaving a five-star rating for our B2B/Wholesale Solution app! Your appreciation for our exceptional customer support and efficient functionality means a lot to us. We strive to provide the best possible service for our customers, and your feedback helps us to continue achieving our goal. Thank you once again for your kind review!
July 11, 2023
Exceptional customer service. There were a few things not working during setup and June and the team were amazing at fixing them quickly and providing continued support during the setup process!
Thank you so much for your 5 star rating and kind words! We are delighted to hear that the customer service you experienced was exceptional. Our support agent and the team are committed to providing quick and ongoing support and aim to make the setup process as smooth as possible. We appreciate your feedback.
Aug. 18, 2023
[UPDATE] While B2B has obviously taken great strides to address my previously reported issues, they are still missing the mark, especially regarding communication. B2B has begun sending out weekly updates to note the changes ALREADY made within the past week, but unfortunately all communication is still reactive, rather than proactive and there is no acknowledgement of basic change management practices. Ideally, we would love to be notified before new enhancements are put in production and given the chance to test with a test environment or at least update our own code to match. Instead, we are notified after-the-fact and in such general terms that we don’t always know the exact changes that were made. For example, there was a recent update to the API response received upon failure to update a price rule. The layout of the JSON response was so different from the previous responses that our process posting the updates could no longer recognize failures. This change resulted in hundreds of price rule updates failing without retries or notifications. End result: our catalog pricing is completely off and must be diffed back in. This has resulted in the lost of not only orders, but a partnership that was under discussion. All things considered, I am rather surprised that this is such a highly-recommended solution in the Shopify App store. --previous-- On the surface, it looks like a really good tool, but our experience has not been stellar. In the end, better communication and follow up would be a very helpful. Here is a rundown on the issues we have/are encountering: - The B2B/Wholesale team updates the app with no advanced notice and no release notes. Which wouldn’t be a big problem except that recently most updates have included changes that break the solution. This has resulted in a wide range of issues including - but not limited to - inaccurate pricing, inconsistent pricing, no pricing, and in the most recent incident – selling all items on the site for $5 each. Without advance notice we cannot even plan to test or be on alert for potential issues, which leaves us at the mercy of the customer reporting issues. - Additionally app updates have – more than once – overwritten our custom code in various places on the site, resulting in inaccurate/incomplete information displayed to the customer. We have had to rollback or modify their changes several times to correct introduced bugs. - We have two outstanding issues at present where: o Liquid code contains multiple price rules for same item (only one rule defined) – customers may see either price (seems to be selected at random) o In rare circumstances, the prices displayed to customer change when either added to the cart, or during the checkout process. - Updates have been pushed to the API without warning and without documentation which changed how the API responds to calls, resulting – in one instance – in the creation of thousands of duplicate price records. The API online documentation has still not been updated to reflect these changes, though we did get them to rollback (or at least change again) the issue that caused the duplicate price records. - We have submitted many tickets to customer support. While we have had great support on some tickets, others have been very poorly handled – in one instance our ticket was merged with a ticket from an entirely different customer and we started getting copied on that customer’s ticket updates, and we believe they were receiving our updates on the same issue including screenshots and documentation. In another instance our ticket was “merged with another ticket” and we never received another update; those updates are probably going to someone else. Overall, need better release testing, communciation and overall process control while improving helpdesk ticket management and follow up.
Store
ProtegisParts
Using app
Over 1 year
We are so sorry for all the inconveniences that you faced with our app so far. Our team has been optimizing the app as well as our system so that you won't face theses kind of issues again. Also, our agent is now working along with you via our ticket system to resolve all issues you've mentioned. Again, kindly accept our apologize for these all. We will try our a best to revise your experience with our app and our team.
July 6, 2023
Great service so far! But what really stands out is the exceptional customer service! Would definitely recommend!
July 5, 2023
Great service and a great app. I'm working as a wholesaler and I can through this app give my costumers a unique experience and prices. Thank you so much!
We are so appreciative you took the time to give us your positive feedback and rate us 5 stars! We are also so glad you've been able to give your customers unique experiences and prices through our app. We hope to continue providing you with great service and great app.
June 22, 2023
Joy is always beneficial, she helped us with custom settings and explained the app in all detail to us. We are delighted with her help and the team. Tanks!
Thank you so much for your 5-Star rating! We are delighted to hear that the agent was able to provide you with custom settings and explain the app in detail. We strive to always ensure our customers have the best experience possible; it's great to hear that from you. Thanks again!
June 21, 2023
Thanks to their customer support this app works great for us. I really appreciate June and co. direct and quick responses. :)
Thank you so much for your 5-star rating! We are delighted that our agents' direct and quick responses are making our app work great for you. We appreciate your kind words!
June 21, 2023
This is a fabulous out of the box solution. It is a low cost solution and then any extras are available from the same team at reasonable prices. There is a very good trial period allowing you to get it set up and tested without paying a cent. Support is 7+ hours ahead of us but once I worked out the time difference support was excellent. I really got the feeling that I was getting personal one-to-one support. Once the installation is complete the app is very robust.
Thank you so much for your 5-star rating and for your detailed review! We appreciate your feedback and are so glad you are satisfied with our services.
June 20, 2023
A very useful app! Very happy with the customer service. ----------------------------------------
Thank you so much for your 5-star rating! We really appreciate that you have found this app to be very useful and that you are pleased with our customer service. Thank you for your kind support!
June 15, 2023
I reached out with an issue about location of the registration form. Very responsive customer service.
Thank you very much for the excellent 5-star rating! We are delighted to hear that our customer service was very responsive to your issue about the location of the registration form. We value your opinion highly and appreciate your support.
June 14, 2023
Joy and Staff are quick to response on my inquiry. What you see on the demo is what you get no hidden or what so ever. If you encounter some problem the staff is quick to solve or give you solution on it. Would definitely recommend the app.
Thank you so much for the 5 star rating! We really appreciate your kind words, especially about how quick our staff is to respond to inquiries and how the demo accurately reflects our app's features. We're so glad that you're happy with the app and would recommend it! Thank you again for your positive review.
June 14, 2023
Finally we have a B2B Store. Amazing support for setting up the shop. Thank you so much, June, for all your help!
Thank you so much for the five star rating! We are thrilled to be your B2B Store and we are so grateful for the amazing help you gave us setting it up. Thank you so much for your support! We really appreciate it.
June 13, 2023
Incredible support from the team to help us bring our concept to life. The app offers a lot of great features to help customize to your stores needs and there support helps make sure everything runs smoothly! Highly recommend.
Thank you for your 5 star rating! We really appreciate it. We are delighted to hear that our team has been able to provide you with excellent support and that you love the many features that our app offers. We thank you for your valuable feedback and hope to continue to exceed your expectations in the future.