All reviews

Rating Breakdown

  • 5
    85% (442 ratings)
  • 4
    8% (43 ratings)
  • 3
    1% (5 ratings)
  • 2
    2% (9 ratings)
  • 1
    4% (21 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 29, 2020

Wir benutzen die App für unser Kosmetikstudio und es klappt super! Am Anfang gab es Schwierigkeiten bei der Umsetzung und wegen eines Fehlers von uns hatte nicht alles funktioniert. Der Support hat sich aber innerhalb einer Stunde (!!) gemeldet und ist alles mit uns durchgegangen bis es funktioniert hat. Kann die App nur empfehlen.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

May 24, 2021

I have been using BTA for about 3 years now and it has only become better and better! I rely on the calendar to view my bookings daily, it's like having a PA. The app is seamless, easy to use and customer friendly, I use it for both product hire bookings and appointment bookings - it can suit a range of needs. Highly recommend this app for any hire or booking based businesses

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

July 24, 2020

Love this app and their customer support, Before going live i have some issues with the app installations and other points. They really helped us. Thumbs up for them. Highly recommend this app if any one want booking app.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 24, 2020

Can create great customisations to suit all needs. Customer service is excellent, very responsive and very helpful

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

July 16, 2020

Hello, everyone who reads this comment I want to tell you that bta is an incredible app! 100% recommended, it will make your store easy for your customers to use and it also has many options according to your needs, it is worth integrating this app in your store, do not think about it. Their technical support is very friendly and they really support you to make your project look incredible, sincerely it is a quality company and I would recommend adding to their store more than a thousand times.

Store

nitzafy

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 9, 2021

This App is AWESOME! They customize everything! I am not very good in changing settings or codes, but I dont have to, because the team will do everything that the store looks professional! Awesome quick and professional customer service from Rob, Albert and Alex! They customized my whole calendar with colors, booking dates and bundles and fixed everything that I asked for within hours (and I asked a lot) This App is such a relief and it makes everything very easy! Thanks guys, you did a great job, again and again! I would give 10 out of 5 stars if it would be possible!

Using app

About 3 years

Total reviews

6

Average rating

4.8

5 / 5 Share

July 11, 2020

I use BookThatApp (BTA) for scheduling. I reached out to BTA support for installation of the coding and their response time is very fast. Rob installed exactly what we needed for our Shopify store within 24 hours. This is the best support I had from an app support so far. Rob provided excellent customer support. Will recommend this BTA app to others.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 8, 2020

this was my first experience with book that app and I have to say that it’s was pleasurable one. I had trouble setting things up so I reached out to customer service, Rob was so helpful he fixed my issue and helped me understand what the problems were. I feel he Rob went above and beyond. He even went as far as to go into my store and fix things himself, with my permission of course. I would definitely recommend this app. Thank you book that app.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 6, 2020

I have used this app to help my Pub customers enable takeaway food deliveries. It has helped the kitchens to determine the correct schedule in order to keep their customers satisfied. Rob and Alex have been superb in their support in making this work for us.

Using app

2 months

Total reviews

1

Average rating

5.0

1 / 5 Share

July 3, 2020

I used this app for my online cooking classes that I’m doing now because of COVID. I’m based in Italy with majority of clients in the US -their app doesn’t have Zoom integration -their calendar can’t adapt to the time zone of the person booking the class -requires a paid installation for the regular person that isn’t comfortable with coding I’m not using Sesami which is able to offer all of the above that their app doesn’t do, and at a similar price. It’s also aesthetically easier from the perspective of the client booking the class, as well as easier The reason for the one star is that yes they answer messages when you reach out for help but when they do so are condescending. Their installation produced errors in the Narrative theme I just switched to and they said the errors were due to my changes. To give them the benefit of the doubt, I took the time to install a fresh version of the Narrative theme that was untouched, they installed their app and there were errors in my product pages immediately after their app installation. They claimed it was due to the theme, not their fault and were of course condescending/not very nice or client centric. During these times a lot of us our using Shopify to be able to grow or simply stay afloat to survive with the very little business we are getting. We aren’t programmers and rely on the tech people at these apps to help get our business done. This app should be more understanding of that, and I’d say don’t have the best customer service. I’d advise trying other booking apps before committing to them, and so far I’d say my experience with Sesami has been dramatically different in a positive way.

Using app

3 months

Total reviews

1

Average rating

1.0

Developer Reply

Dear thedolcevitaexperience.myshopify.com Thanks for taking the time to leave a review. Unfortunately your review is not accurate - The app supports Zoom integration - The app provides an ICS file that translates the time of the booking into the local timezone of the customer - The app comes with a suite of widgets to support Classes, Courses, Appointments and Product rentals that can be added with one click (no coding required). Alternatively we also offer an embedded version of the app which can be useful if you want to do more advanced customisation. We install on the Narrative theme several times per week and there are no known issues with this theme. We understand that you aren’t technical and we tried to provide you a lay person’s explanation of why testing in the Shopify preview page isn’t appropriate. After providing several hours of support to you including installing and reinstalling the app several times, we decided to move on. Your response was to call us “idiots” and write a 1 star review with false information. This seems to justify our decision. The Support Team @ Zetya

5 / 5 Share

June 30, 2020

This app is exactly what we needed to transition from teaching in person to teaching on Zoom with a super easy check out. Anytime I had a question or needed help I got a response quickly. I’m very happy.

Using app

13 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for taking the time to leave us a review! We appreciate it!

5 / 5 Share

June 29, 2020

I have had the very best experience with Book That App. The customer service is superb & I cannot recommend Book That App enough. Everything was up & running within hours. Thank you for all the support & great service your App provides. KF

Using app

Almost 2 years

Total reviews

3

Average rating

4.7

5 / 5 Share

June 22, 2020

Really powerful booking system with a lot of options for a good price. Best of all is their great support that replies within hours, sometimes minutes!! Always solving oriented and friendly!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

June 16, 2020

Awesome app and great CS. They get back to you quickly which is one of the most important things when trying to run a business.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

June 12, 2020

So far should be the best option for appointment booking Shopify application. Their Technical Support Rob is very supportive and responsive!

Store

Mediv

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 8, 2020

Great app for appointment, so many features, plus you will get five star customer service! They are very responsive and helpful

Using app

About 2 months

Total reviews

5

Average rating

4.2

5 / 5 Share

June 5, 2020

This App works extremely well. The Support Team is absolutely superb! They consistently get back to you and are very helpful. They saved me hours of stress (literally, they are a Godsend) - 10/10 would recommend.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 29, 2020

Give the staff time to help you...they have all the answers and will make sure you get to your end goal! At first glance, this app seems complicated. I installed it and promptly uninstalled it after playing with it. But as I reached out to other site managers, people kept recommending this app. So I gave it another try. It's taken a lot of back and forth with a customer service rep, but I am starting to understand how the system works and can anticipate how I need to set things up. The help documents are good, but there are so many different use cases that they realistically can't apply to everyone's needs. So don't give up...just be ready to ask for help and you won't regret it. Its a fabulous app with a lot more flexibility than I gave it credit for.

Using app

6 days

Total reviews

12

Average rating

5.0

5 / 5 Share

May 27, 2020

Excellent app that allows us to easily manage our events. Support was quick and very helpful. Highly recommend!

Using app

About 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 26, 2020

We use this app to schedule visits to our lavender farm in Northern California. The review in a word: Fantastic! The installation was smooth (we opted for the self install). The app has tons of functionality and flexibility. We had one minor challenge between the app and our "buy it now" button in our theme. The support team resolved this with amazing speed. We could not be happier with the app and the support we received.

Using app

Over 1 year

Total reviews

1

Average rating

5.0