Appointment Booking App | BTA

Sept. 12, 2018

We have used BookThatApp for several years for our Premium Christmas Tree Delivery Service. Initially a little difficult at first, years ago with getting help/support. But Now we get excellent support. Cudos to Rob especially he has helped us several times. Always gets us running smoothly and also courteous. Recommended

Sept. 12, 2018

Updating my review :) Everything was just a misunderstanding, i thought support gave me an outdated instruction when i followed it wasn't working it's just because the code lines in my theme is different, well THEY FIX EVERYTHING! I was wrong putting 1 star review due to disappointment, but now I'm making things right. I could say this team is working hard to give FREE BEST APP, I salute your hard work guys!

Aug. 16, 2018

Très bonne appli pour la gestion calendaire d'ateliers par exemple. Il manque juste la possibilité de pouvoir gérer pour un produit les quantités à des dates différentes de manière manuelle.

Aug. 13, 2018

I could not be any happier with the support staff. This app is flawless if you have a rental business like I do.

July 28, 2018

App functions well enough but customer support SUCKS. I booked with these guys for 6 months and couldn't take it anymore so I found another solution. Every time I had a problem they would respond with "well that's not included but you can pay us more and we'll fix it" or "our app never did that" when functionality would stop working suddenly. Customer service always treated me like an idiot and refused to help while my customers couldn't pay me for my services because of their app. I was paying these guys $20 a month which is almost as much as the entire website and could never get help. Unfortunately, they have a monopoly on the booking market in regards to Shopify so there aren't many other options. My suggestion would be to use a different web platform if you want to rent products. Shopify isn't built to handle rentals easily. It's constantly a workaround to get things to work.

July 27, 2018

A lot of coding involved, poor customer service and support. I was treated like an idiot and quite frankly didn't feel as though they wanted to help me even though I was a paying customer. My website is still down due to their poor support. Please cancel my subscription immediately.

July 10, 2018

Good App for our store but loading problems are regular. the calendar keeps buffering at times and causes problems to process

July 2, 2018

We rely on this a great app to book events, classes,appointments...pretty much anything for our retail store. Easy to customize and schedule anything. Even though the interface is very intuitive, if I am ever in a jam and can't figure something out, they reply very quickly.

June 27, 2018

Really amazing customer support. They respond insanely fast.

June 18, 2018

Have had a couple of bumps but support was right on top of the problem and fixed us right up. App works wonderful for our needs.

June 11, 2018

Not impressed. A small business trying to add income source by adding events to our venue. Not overly tech savor and that is why we picked Shopify, which has been awesome to work with. This app isn't easy to install - directions say to click one thing but it isn't on the screen. Needed help to just walk you through it but you have to submit a "ticket" and WAIT for someone to contact you back. No way to contact or live chat with customer service. I am limited on time to install this and get it up and going. Can't wait days to get response or help. Also if I have to hire a tech team to install it as mentioned above from another review....this might be to technical for the average businesses owner.

May 24, 2018

THEY MENTION THAT THEIR APP IS COMPATIBLE FOR BROOKLYN THEME, HOWEVER, EVER SINCE I HAVE DOWNLOADED THE APP, THE AJAX CART SLIDER STOPPED WORKING. NOW THEY ARE ASKING ME TO PAY $125 FOR STARTING THE CART SLIDER AGAIN. I HAVE EMAIL TRANSCRIPTS TO PROVE MY POINT. I HAVE ALREADY PAID $150 TO THEM IN 3 SEPARATE PAYMENTS VIA PAYPAY, ONLY TO FIND THAT THEY ARE NOT DELIVERING ANY VALUE.

April 17, 2018

Amazing Tech Support! I set my classes up, the install team was worth every cent as they pulled everything together. I would definitely recommend getting the pro install. Our company is busy, all the time. It doesn't stop! And having such a readily available team to take care of the initial set up saved us so much. Thank you again. 10 out of 10 would recommend.

April 13, 2018

If you ever plan to need tech support, do not purchase. Tech support is worthless. Otherwise, the product is not bad. If you don't fit in their plan they get passive aggressive. All in all, find someone else to do business with. Working with them was a terrible 2 weeks of my life.

Sept. 16, 2020

I LOVE BOOK THAT APP and here is why...1) It is a simple, easy to use, and very adaptable calendar program. After looking at many calendar apps (I spent months looking at many...), BTA offered the comprehensive calendar features with a customization of functions that I needed to apply to my business/website. 2) BTA offers a generous free-trial run with its calendar. This free trial-run allowed me to test, question, and eventually work out the details of how I wanted to adapt the calendar to my site. 3) This brings me to customer service...NEVER have they let me down! Quick to respond and quick to offer solutions...and in my case, very quick to step in and technically help me out with installation, set-up, tweaks, and function changes. When the work required extra expertise, the staff was always upfront about costs and the costs were very fair! The Zetya/BTA staff is wonderful and professional. Zetya is a great company and BTA is a truly helpful booking app!

March 23, 2018

Greetings. I installed this app today (March 23, 2018), and I proceeded to follow the installation steps. Step #2 was straightforward, except that it changed the layout of my current products into a non-aesthetically pleasing layout. Step #3 of the installation required deleting a theme code and installing a new theme code. The issue was that I used ctr+F to locate the exact code they instructed that I delete, and it was not there. This made me COMPLETELY apprehensive to paste the subsequent coded information in. So, I decided to undo the previous installation steps which restored my previous product page layout (THANK GOODNESS), and decided to go with another app. Take Away: Sometimes a penny saved is a not a penny earned. #StayVigilant

Feb. 27, 2018

Update: the help desk contacted me and asked me to update my review, claiming it was misleading. So I'm updating it per their request with additional information and examples so everyone understands. In my case, our appointments available or booked can never show up on the Booking Overview Calendar, because we allow our clients to choose the length of their session. For example: -if you offered services like massage and want to give your clients the opportunity to request a massage from 30 minutes, to however long they want, it wouldn't show up. -Or if you offered tutoring services, and wanted to allow the student to choose how long their tutoring session should be, it wouldn't show up either. -Or if you offer meeting rooms for rent, and your clients get to choose which room, the date and the duration of the rental, it will never show up. In our store, we offer sessions with a dog trainer, and clients can train or use that facility for as long as they choose at the time of booking, so because we allow our clients to choose how long they want the session to last, the booked times/open times will never show up on the calendar. Instead the client has to go into the product itself, and click on the date picker first and then drop down for times available. This is a bit of an inconvenience for our customers because often times, they want to book one session for one kind of training, and then book another session same day, right after, for another type of training. They can't easily view which days have open times for both types of training. This seems a bit strange, since when going into the product individually, you can click on the drop down and choose a date and see that there are times grayed out, which are already taken and you can only then book the open times. Why the booked out times for the day, the "Grayed out" times, can't be published on the calendar is confusing, and it would be nice if it was a feature added for the future. For individuals like me, who offer services where the client chooses the duration, it would be nice to have at least an option to show a color block on the calendar that at least 1 appt. is still available for that day for that service. Even if it doesn't show the exact time, at least some little icon or something so customers can easily view that some appts. are available on those days when looking at the calendar. For our business, the Booking Overview Calendar is rather pointless, and that's unfortunate because we'd like it to work better for us. _______________________________________________________________ I like the app, except that anyone using it for appointments cannot display their available appointments in the store calendar. If you have events that you want to display you can, but not available appointment times. For anyone using the app for an appointment booking app, it would be nice if the calendar functioned enough to either: #1. show available appointments #2. show booked appointmens So that customers can quickly view in calendar format what times are available in the future, rather than having to click into each appointment type/product individually to view available times. I like the rest of the functionality of the app, and only gave 3 starts because of this particular issue which I think is very important and seems like it should be standard in any booking app.

Feb. 27, 2018

We love this app. We've been using it for over 2 years to book all of the cooking classes in our Kitchenware shop's cooking studio. It is easy for our staff and keeps us ready for classes and it's easy for our customers to book. We're really happy with it. Alison

Feb. 22, 2018

Amazing app and customer service -- especially from Rob B!

Feb. 20, 2018

Love this App. Has worked very well for us.