CA: Google Ads Performance Max

Hi Skincare District! We appreciate you taking the time to offer this review for us, thank you! Furthermore, I regret reading this poor experience you've had and I apologize for any inconvenience and frustration. I've already reached out via email with important updates on how we can resolve this issue and move forward in a positive light. We are committed to providing you with the best service possible and we hope that you keep an eye out for our email from [email protected]. There is very important information and next steps provided in our email. We sincerely hope to hear from you soon. Warm regards, - Ben, Customer Success

Hi Un Lieu de Lumière - cours à distance en ligne de soins énergétiques! Thank you very much for sending this feedback. Please accept my apology for the delay in response. We usually reply within 24 business hours but as we had pubic holiday last Thursday and Friday, there was a delay. We have already reached out to you via email with some helpful information regarding your account, and we pushed you further through the setup process. We aim to get you started as fast as possible now. Please keep an eye out for the email we sent from [email protected]. Thank you for your patience and understanding. Kind regards, Marina, Jr. Account Manager

Dear Swiss-Cosmeticworld, Thank you for sharing your experience. We apologize profusely for the inconvenience caused by our team not addressing your initial question in a timely manner. We would like to assure you that we take all customer concerns seriously and strive to provide a timely and helpful resolution to any issues raised. In fact, we have already reached out to you via email with the solution to the problem you faced — which was clearly not your fault. Thank you for bringing this issue to our attention. We sincerely hope to hear from you soon and that you grant us the chance to make things right. Warm regards, - Ben, Customer Success

Hi Jbeauty Cosmetics shop owner, Thank you so much for taking the time to leave feedback on our app! I have already reached out to you via email regarding your the issue you're pointing at. We are sorry to hear about it but happy that we were able to assist you in resolving the misunderstanding. If there’s anything else you’d like to suggest you can contact us at [email protected] and we’d be happy to help you. Hope to hear back from you soon. Best regards, Charlie, Account Manager

Hi Expressive Cave shop owner, Thank you so much for taking the time to leave feedback on our app! I have already reached out to you via email regarding your the issue you're pointing at. We are sorry to hear about it but happy that we were able to assist you in resolving the misunderstanding. If there’s anything else you’d like to suggest you can contact us at [email protected] and we’d be happy to help you. Hope to hear back from you soon. Best regards, Charlie, Account Manager

Hi Orlex Medic store owner, Thank you very much for your feedback. We apologize for the difficulty you experienced during the set up. We are currently working to improve this and allow for more streamlined set up. We also appreciate you bringing attention to the specific issues you faced. Be advised that we have already reached out to you via email with very important information and updates to get your campaigns up and running as soon as possible. Please keep an eye out for our mail. We eagerly await your reply! Warm regards, - Ben, Customer Success

Hi Flachgaupellets shop owner, We appreciate you taking the time to write us your feedback, thank you! Your concern about having to pay before trying out our app is completely valid. That is why we offer a *14-day free trial for all customers*. This way, you can be sure that the app meets your needs before committing to any purchase. Our apologies for this not being clear for you. We also offer an extensive help center and support to answer any of your questions/concerns. In that spirit, we've already emailed you a notice so that you get this information as soon as possible! We hope to hear from you soon. Warm regards, - Ben, Customer Success

Hello SHOP YEN US, We appreciate this feedback, immensely. Thank you! Clearly, things have not gone as well as they should have — and we can certainly understand your frustration regarding the social media platforms. We know how important it is for your campaigns to run smoothly, and for you to be able to see the results of your efforts. Personally, I want to assure you that our customer service team is here to offer you useful help, and to that end — we've already emailed you with our findings and instructions on how to get your campaigns on track. Please keep an eye out for our email. We're eager to continue the conversation and make things right. We're dedicated to your success and take full responsibility for your less than satisfactory experience thus far. We will look for your reply. In the meantime, if you have any further questions or concerns, please don't hesitate to reach out to us at [email protected] Warm regards, - Ben, Customer Success

Hello ErlerAvm Store Owner, Thank you for your feedback. I am so sorry to read that you ran into technical difficulties during our setup process. I have already reached out to you by email and escalated your case to our technical support team to resolve as soon as possible. There is important information/instructions in my email and I encourage you to reply at your earliest convenience. Feel free to reach out at [email protected] Your experience with our service is extremely important to us and we take this very seriously. We hope to hear back from you soon and help you reach success as soon as possible! Warm regards, Ben, Customer Success

Hello Food in Sicily Owner, Thank you for your feedback. Your experience with our service is extremely important to us and we take this very seriously. We have already reached out to you via email with updates on your account and important, actionable information. We hope to hear back from you soon and help you reach success as soon as possible! Warm regards, Ben, Customer Success

Hi Grocery Depot USA Owner, Thank you for your review. We take our users' feedback very seriously and we wish to resolve any issues or concerns you may be experiencing with our app. Your Account Manager has already reached out to you via email with updates on your account and important, actionable items. We hope to hear back from you and help you reach success as soon as possible! Warm regards, Ben, Customer Success

Hi Schildren Owner, We have seen your feedback and want thank you for it. We cannot express how important your experience is to us and we want you to know how seriously we take this matter. Already we have reached out to you via email with important information. Please feel free to respond to that email or contact us at [email protected] We hope to hear back from you soon and resolve any doubts you have as soon as possible! Warm regards, Ben, Customer Success

Hi Aboshiny Store Owner, Thank you for your review. We take our user's feedback very seriously and only wish to resolve any issues or concerns you may be experiencing with our app. Our support team has reached out to you via email to see if we can work this out with you. We hope to hear back from you and please accept our apologies! Warm regards, Abby, Account Manager

Hi Akarpun, We're very sorry that you had a negative experience with our software. We've tried reaching out to you via email and phone call but have not been able to reach you. We would love nothing more than to work this through with you and hopefully be able to give you a better service. Thank you for your feedback, it helps us improve! Warm regards, Abby, Account Manager

Hi Steen, Thank you for taking the time to leave us your feedback. We greatly appreciate it. I apologize for the delay in response that you experienced. Customers are informed when their store is a language that we do not support so they can provide keywords in their own language. Unfortunately, there seems to have been a technical error on our end. Additionally, I would like to stress that due to high holiday ads volume and staffing, customer service has been a bit disrupted. I am so sorry that you had to wait so long. Again, thanks for taking the time to leave us your thoughts so we can keep improving our user experience. Warm wishes and have a happy 2022, Isaiah, Account Manager

Hi JuicEBitz owner, Thank you for bringing these concerns to our attention. We appreciate your feedback in order to keep improving our services for users. It looks like there was some miscommunication and misunderstanding along the way. I have left a message for your Account Manager to touch base with you as soon as possible. Clever strives for customer satisfaction and I hope we can make it up to you. Again, thank you for your feedback and we will reach out to you via email very soon. Warm wishes, Isaiah, Account Manager

Hi Pico The Store owner, We appreciate you taking the time to leave us your feedback as it helps improve our services for future users. We apologize for this inconvenience due to the linking issues that took place during the installation process. However, once you reached out to us, we quickly sent you an invitation to relink your Google Ads account which was successful. Additionally, I would like to mention that our ads are generated by our advanced software; however, they were double checked with our Account Management staff and OK’d as they contained high-quality keywords related to your products. I apologize if the quality did not meet your expectations. Again, I apologize for any inconvenience this may have caused you as customer satisfaction is our utmost priority at Clever. If you have any lingering questions, please feel free to reach out to us at [email protected]. All the best, Isaiah, Account Manager -------------------------------- December 1, 2021 (In response to your review update) Hi again, Thank you for updating your review. The screenshots that you provided contain the completely free Display ads that Clever created for you. We kindly remind you that you obtained said ads at absolutely no cost to you. Additionally, if customers desire to have more personalized ads, they can opt for our Premium plan so one of our experts can created custom-tailored banners for their Google Ads campaigns. Again, we thank you for providing you this feedback as it helps us advance our software for future users. We wish you nothing but the best on your ecommerce journey. Warm regards, Isaiah, Account Manager

Hi Wintersheart owner, Thank you for taking the time to leave us your thoughts after using our service. We strive to take customer feedback into consideration while improving our services for future users. After looking further into your concern alongside my Tech Team, we have found some discrepancies from your Shopify site that may have played a role in the lack of campaign performance that you have experienced - my sincerest apologies for this mishap. Since October 5, 2021, the Clever-created campaigns generated 181 clicks as reflected in your Google Ads account. Additionally, it looks like your campaigns were running on quite a low budget; that being said, 181 clicks garnered by the Google Ads created by Clever ecommerce is quite a high amount given said budget. I truly understand your frustration and I am so sorry that you have not seen the results you were hoping for. I would like to note that individual campaign tracking is not available in our Basic plan which is the plan you were subscribed to; this plan does include the pixel integration for conversion tracking purposes. For your understanding, Clever uses your brand as a keyword for remarkerting campaigns and to prevent competitors from stealing any potential customers. I hope this clears things up a bit and we are more than happy to answer any questions you may have at [email protected]. Warm regards, Isaiah, Account Manager

Hi Lylah's I hope everything is going well for you. First of all I would like to clarify that we do not work with click farms in any case. On the other hand we only deal with "Paid Traffic", not "Direct Traffic" as you mention in the review, also you stopped receiving traffic with our app when your campaigns were paused. Finally, we have never received an email from you requesting support from us. We have only received a message from you via chat to which we replied but we did not get a response, so we could not help you with the problem you were having. I hope this has shed some light on the problem you mentioned. If you have any other questions or suggestions, we will be happy to help you. Best regards, Carlos González Account Manager