All reviews

Rating Breakdown

  • 5
    93% (1,614 ratings)
  • 4
    3% (58 ratings)
  • 3
    1% (10 ratings)
  • 2
    1% (10 ratings)
  • 1
    2% (41 ratings)

Reviews with Text

  • 90% (1,568)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 23, 2026

Exceptional customer service and assistance. The team, specifically Genesis, is very responsive and so willing to help us resolve any issues. Once the setup was complete, this app works wonderfully for our florist business. Highly recommend!

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Kendra, Thank you so much for the kind words and for taking the time to leave this review! I’m really glad I could help get everything set up in our Zapiet ‑ Pickup + Delivery app and that it is working well for your florist business. It truly means a lot to hear this, and I appreciate the recommendation. Please don’t hesitate to reach out if you ever need anything. Warm regards, Genesis

5 / 5 Share

Jan. 23, 2026

Store

Niolia

Using app

13 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave a review for our Zapiet ‑ Pickup + Delivery app, it's much appreciated! If you have any other questions down the road, please do not hesitate to send a message. Warm regards, Nandita

1 / 5 Share

Jan. 22, 2026

Overly complicated for what should be the simplest of tasks. Obviously created by developer who has no sympathy for the end user.

Using app

About 3 hours

Total reviews

4

Average rating

4.0

Developer Reply

Thanks for taking the time to share your feedback. I’m sorry it felt more complicated than expected, that’s never the experience we want for Shopify merchants. I’m glad Srivastav was able to step in and help. I’ve emailed you directly to understand what we can improve, as your input helps us make Zapiet better and simpler for everyone. Regards, Sam - Head of Support @ Zapiet

5 / 5 Share

Jan. 22, 2026

Thank you so much for your help.

Using app

Over 8 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for you 5 star review Kat, always happy to help. Best wishes. Allan.

5 / 5 Share

March 3, 2026

support is really wonderful.

Using app

About 7 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi Laura, Thank you very much for taking the time to update your review, it's much appreciated! I'm so happy to hear that you enjoyed chatting; as I did as well and I'm glad that I was able to help. If you have any other questions down the road, please do not hesitate to send a message. Warm regards, Jessica

5 / 5 Share

Jan. 22, 2026

works well, customer support will be there for you

Using app

30 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi there! Thank you so much for a wonderful review. It was my pleasure helping you out with the Zapiet - Pickup + Delivery app. If you ever need a hand always feel free to reach out to us anytime. Best regards Betty

5 / 5 Share

Jan. 20, 2026

Thank you to Srivastav and Sandy for your amazing help. You are the best of the best ! I truly recommend Zapiet at 10000%

Using app

About 20 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave a lovely review for us and our Zapiet ‑ Pickup + Delivery app! If you have any other questions down the road, please do not hesitate to send us a message. Cheers, Srivastav & Sandy

5 / 5 Share

Jan. 19, 2026

Jessica was extremely helpful configuring my store for international shipping and pickup

Using app

10 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi Jake, Thank you very much for taking the time to leave a review, I really appreciate it! I'm so glad to have been able to help and get your rates up and working. If you have any other questions down the road, please do not hesitate to send a message. Warm regards, Jessica

5 / 5 Share

Jan. 18, 2026

Pavlo has helped us a few times with knowledgable quick, and clear responses,.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi, I appreciate your review and I’m glad the support was helpful. Thank you for your trust. You're always welcome to reach out to us for any assistance around the apps. Warm regards, Pavlo

5 / 5 Share

Jan. 17, 2026

goed

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi, Thanks a lot for the 5-star rating! It means a lot and I’m happy I could support you. You're always welcome to get in touch with us for any help. Warm regards, Pavlo

5 / 5 Share

Jan. 16, 2026

Jessica with their support is the best. Very informative and fast responses, which can be rare with support these days! always detailed in her responses and friendly, not just a bot. That is so invaluable

Using app

9 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi Brad, I'm so pleased to have been able to help you with the setup of our Zapiet ‑ Pickup + Delivery app and am very thankful for your lovely review, it's vey much appreciated. If you have any more questions or need any further assistance, please do not hesitate to send a message. Cheers, Jessica

5 / 5 Share

Feb. 23, 2026

Stephanie guided us through our delivery options and fine tuned the app to our needs

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Hi Jesse, Thanks for the awesome review and shout out! It was a pleasure helping you adjust the wording on our widget and the checkout page to help smooth out the customer experience. If anything else comes up, you can count on us to be there for you! -Steph

5 / 5 Share

Jan. 16, 2026

All doubts answered

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you very much for taking the time to leave a review for our Zapiet ‑ Pickup + Delivery app, it's much appreciated! If you have any question or need any further assistance, please do not hesitate to send a message. Warm regards, Betty

5 / 5 Share

Jan. 16, 2026

It's a good app. Very helpful for customers to buy products.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello, Thank you so much for your valuable feedback. It was great talking with you and resolving the calendar issue. Feel free to reach out anytime. Regards, Rutvik

5 / 5 Share

Jan. 15, 2026

It does what it's supposed to and if there's an issue, Zapiet support is on it. I recommend.

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words and the wonderful 5-star review. I truly appreciate you taking the time to share your experience. It means a lot to us, and we’re always here if you need any further help. Allan

5 / 5 Share

March 27, 2026

Cannot fault the service and support, Sajal was exceptional and was very fast in helping us diagnose a small issue!

Store

EFOODZ

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi Andy, Thank you for your patience while we worked through the issue. After reviewing the setup, I identified that Zapiet rates had been disabled while Shopify’s native local delivery was enabled. I re-enabled the Zapiet rates and disabled Shopify’s native local delivery, which resolved the “Shipping not available” error. I’m glad I could assist swiftly and help diagnose the issue with clarity. Your appreciation means a lot, and I truly value the opportunity to support you. Warm Regards, Salaj

5 / 5 Share

Jan. 14, 2026

Using app

About 2 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for the 5-star review! We truly appreciate your support and are glad to hear you had a great experience. It means a lot to our team. Please don’t hesitate to reach out if there’s anything else we can help with.

5 / 5 Share

Jan. 13, 2026

Using app

Almost 8 years

Total reviews

1

Average rating

5.0

Developer Reply

Hey Saxon Thank you for taking the time to leave a review, it's very much appreciated. I'm happy that we could sort your issue out quickly for all of your stores. If you ever need us again we're only a click away! Best Wishes Jayne

5 / 5 Share

Jan. 12, 2026

Great service! Fix my issue.

Using app

Over 3 years

Total reviews

4

Average rating

5.0

Developer Reply

Hi Daniela, Thank you for the lovely review! If you have any other questions or need any further assistance with our Zapiet ‑ Pickup + Delivery app, please do not hesitate to send a message. Warm regards, Srivastav

5 / 5 Share

Feb. 2, 2026

Estaba atascado perdiendo mi tiempo y gracias a su amable ayuda y profesionalidad, en unos minutos me ha solucionado el problema y Muchas gracias por tu ayuda

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

¡Hola José Luis! ¡Muchísimas gracias por tu amable reseña! Me alegra mucho que hayamos podido resolver el problema rápidamente y ahorrarte tiempo. Si necesitas más ayuda, no dudes en contactarnos. Estaremos encantados de ayudarte siempre que lo necesites. ¡Gracias de nuevo por elegir Zapiet! Saludos, Génesis