Zapiet ‑ Pickup + Delivery
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Pavlo nos ha resuelto el problema con mucha ficacia y amabilidad. ¡Gracias!
Hi there, Thank you for the kind review! I’m glad I could help with setting up your delivery availability on the calendar. Don’t hesitate to reach out anytime you need a hand. Best regards Betty
Hi Sabri, I really appreciate you taking the time to leave a review. It was so lovely chatting with and I'm so pleased that we got your pickup & local delivery rates working. If you have any other questions down the road, please do not hesitate to send a message. Warm regards, Jessica
Thank you so much for your kind feedback! We’re glad to hear you had a great experience, and we truly appreciate your support.
Very professional support and experience. Best choice ever for the shop!
Hello Carlo, Thank you so much for taking the time to leave us this lovely review! Do not hesitate to write us back, if there is anything else we can help you with. All the best, Sandy
Hello there, Thank you so much for the 5-star review! We really appreciate you taking the time to share your experience. It means a lot to us. If you ever need any help or have questions, we’re always here for you. Best Regards, Rutvik
Hi there, And thank you very much for leaving us a review! It was a pleasure helping you configure our Product date restriction feature to ensure that only specific products are available at the desired periods. And rest assured if you ever have any other questions, we'll be there to help you, -Steph
Hey Martha, Appreciate the lovely feedback, thank you so much! I am super happy I could help with your rate setup. Just drop a message anytime you need help again. Take care, Nandita
Hi there! Thank you for taking the time to leave a review! Glad I could assist you. Just reach out anytime if you need further help. Best regards Betty
Very helpful !
Hello, Thank you so much for your wonderful feedback! I'm glad I could assist you with the rates setup. We're always happy to help, and reviews like yours really motivate us to keep doing our best. Best wishes, Nandita
6 star customer service, responsive and efficient. first time on shopify so i'm not too familiar with the platform. and timeline was tight fortunately the team at zapiet made it so easy to reach out to them and they solved my issues really quickly!
Hi there! Really appreciate the lovely review! Glad we could help get things sorted for you. Feel free to reach out anytime! Best regards Nandita & Betty
So thankful for a quick answer, options for my next step, and articles for more info.
Thank you so much for the wonderful review! I’m really glad I could provide a quick response and help guide you with the next steps and resources. It means a lot to know the support and articles were helpful. If you ever need anything else, I’m always here and happy to assist. Srivastav
Very SRIVASTAV was very helpful and fixed my issues quickly
Thank you so much for the wonderful review! I truly appreciate your kind words and I’m really glad I could help resolve everything efficiently. It means a lot to know the support was helpful. If you ever need anything again, I’m always here and happy to assist. Srivastav
Srivastav was very helpful in resolving the issue and was very quick and polite. Srivastav also provided a loom video to assist with correcting the configuration settings. It's a shame that initially so much time was taken up by "Zack" the AI bot prior to being escalated to a person. It would have been a much better customer experience if I was directed to a person initially.
Thank you so much for the wonderful 5-star review and for taking the time to share your experience. I’m really glad I could help resolve the issue and that the Loom video helped get the configuration sorted so everything is working as expected. I also appreciate you sharing your feedback about the initial interaction with the AI assistant. We’re continuously improving it, and feedback like yours helps us make the experience smoother and more efficient for everyone. If you ever need anything in the future, I’m always here and happy to assist. Srivastav
Its very difficult to provide customer service through text, yet Jessica preventing me from cancelling my subscription by just be extremely knowledgeable and friendly. she needs a raise and a promotion, thank you so much for being awesome Jessica
Hi Kevan, Thank you so much for the kind review. I really appreciate you taking the time to share your experience. I’m glad I could help and that we were able to get everything sorted out together. Providing support through chat can sometimes be tricky, so it means a lot to hear that the assistance was helpful and that you had a positive experience. If you ever need anything else, please don’t hesitate to reach out. Warm regards, Jessica
Hello JP, Thanks a lot for taking the time to share your feedback. I’m really glad I could assist with the changes and that everything is running smoothly now. If you ever have more questions or need help in the future, just feel free to reach out; we’ll be happy to help. Best, Rutvik
We used Zapiet for oversized-item delivery (spa covers, heat pumps). We needed pickup, 75 km delivery ($150), 300 km delivery ($300), and optional $2/km express delivery. The app can handle pickup and zones, but advanced distance-based pricing is not very intuitive to configure. Support was helpful, but expect a learning curve for more complex delivery setups.
Hey Maxime, Thank you for the detailed and honest review! We're glad Zapiet could support your oversized-item delivery setup, and we really appreciate you sharing the specifics of your use case. You're right that advanced distance-based pricing (like your 75 km/$150 and 300 km/$300 zones plus per-km express add-on) takes a few more steps to configure. Our product team and I have actually reached out to you directly to get your feedback on how this should work from a merchant's perspective, as your insight is exactly what helps us build a better experience. If you ever want a guided walkthrough of your setup in the meantime, our support team is always happy to jump on a call. Thanks again for taking the time, it genuinely helps us get better. Thanks, Sam - Head of Support
Pavlo super quicker, sorted every custom edit we have needed so far! great support
Hi, Thank you so much for your rating and the warm words! I am happy to hear you are satisfied with our support. It's been a pleasure to help you with the delivery schedule and our widget design. You are always welcome to message us for any more assistance! Warm regards, Pavlo
Salaj was fantastic at supporting us with all our issues during setup. Great support, super friendly, helpful and was very patient with all of our requests.
Hi Moslaur, Thank you so much for the 5-Star Review! I’m so glad I could assist with all your setup issues and make the process easier. Your kind words about my support, friendliness, and patience mean a lot. I truly appreciate your feedback. Warm regards, Salaj
I'm with this app for years for my store. The app works well for pickup/delivery options and the help centre is helpful. They also offer multiple languages, EN-FR for my store.
Hello S Lee, Thank you so much for your wonderful words! I'm really happy I could assist you with the language setup. I also truly enjoyed chatting with you. Please feel free to reach out if you encounter any issues in the future. Thanks again, Rutvik
Useful app with great support, thank you!
Hi Nate, Thank you very much for taking the time to leave a 5-star review. It's much appreciated! If you have any other questions down the road, please do not hesitate to send a message. Warm regards, Salaj
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