Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.8
feedback
1,609
chart
#290
All reviews
Rating Breakdown
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May 13, 2024
Great at making sure the app is compatible with other apps.
Thank you so much for your fantastic review! If you have any further suggestions or need assistance, please don't hesitate to reach out. We're here to help! Thanks again for your support. -Herman
May 8, 2024
I would give them 10 stars if possible! Jayne help me brilliantly and made our checkout look so professional! We are working with 2x markets (Ireland and the Netherlands) and Jayne and (her colleagues) all customs request possible and effortless. Brilliant customer service! Rob
Hi Rob, Thank you for your kind words. So glad we were able to assist you and get the Dutch side of your store set up. Thanks to Ismail for help where needed. We're a team at Zapiet - Pickup + Delivery & always happy to help our merchants. You know where we are if you need us in the future! Jayne
May 7, 2024
When I was in trouble, they helped me immediately and were very helpful.
Hi Okita! Thank you so much for your kind words. It was truly my pleasure to assist you in sorting out the issue you were experiencing with Zapiet - Pickup + Delivery app. If you ever need any further assistance or have any questions, please don't hesitate to reach out. Have a great day! Warm regards Betty
May 6, 2024
Thank you Kim for taking the time to leave a review! I was happy to help with the conditional activation feature in our Zapiet - Pickup + Delivery app. If you have any other questions down the road, please do not hesitate to send us a message. All the best, Jessica
May 6, 2024
The Best App support team! We recently moved to a new Shopify Theme and needed to adjust Pickup settings. Jessica from the Zapiet support team made this process a breeze and went the extra mile to help us ensure everything works! We've been using Zapiet app for about a year now and are very happy with our experience!
Thank you very much Judith for taking the time to leave such a lovely review! It was such a pleasure chatting with you and helping you set up your new theme with our Zapiet - Pickup + Delivery app. If you have any other questions or need any further assistance, please do not hesitate to send a message. Warm regards, Jessica
May 5, 2024
We haven't gotten our site up fully yet, however the Zapiet customer service is the BEST! They have gotten us all set up for local delivery and pickup! By far the best customer service for a Shopify app that I have had.
Wow, thank you for your amazing review! We're absolutely delighted to hear about your positive experience with all of us. We're thrilled that we could assist you in getting set up for local delivery and pickup with Zapiet - Pickup + Delivery app, even before your site is fully up and running. We're here to support you every step of the way as you continue building your site. Feel free to reach out if you need anything else. Here's to a successful launch of your Shopify store! Warm regards Betty
May 2, 2024
Herman was very helpful with assisting me today. His response time was good. He was easy to understand and his instructions where easy to follow. When I'd made a mistake accidentally deleting something, he was very quick to offer to re-add it. My client will be over the moon that this app is now working and she will be able to open her Shopify store in the next few days.
Wowza, your review just made my day shine brighter than a supernova! 🌟 Thanks a million for the stellar feedback! We're over the moon knowing we hit the mark for you. Just remember, if you ever need a boost, we'll be here to rocket your experience to infinity and beyond! 🚀✨ - Herman
May 1, 2024
Very helpful and attentive support staff that helped us with various issues. Notable experience was after launch, Jessica helped over a period of several days to resolve technical issues and get the app functioning as we needed. Big thank you to her and her team!
Thank you John for the lovely review, it's very much appreciated! I'm so glad that we were able to get everything up and ready with our Zapiet - Pickup + Delivery app. If you have any questions or need any assistance, please do not hesitate to reach out. Warm regards, Jessica
May 1, 2024
great customer service!
Thank you very much for taking the time to leave a review! It was a pleasure helping you with our Zapiet - Pickup + Delivery. If you have any other questions down the road, please do not hesitate to send us a message. All the best, Jessica
May 1, 2024
Stephane was extremely helpful when I got stuck during setup and got everything working smoothly in short order. This alone speaks volumes about the product and I'd recommend them from my experience with customer support alone before even having a lot of experience using the app!
Hi! Thanks a lot for your kind words! We're thrilled to hear that the time spent with our team and our app has been positive. Your feedback motivates us to keep improving and adding new features to enhance your experience. If you ever have suggestions or questions, feel free to reach out! Best regards, -Steph
May 1, 2024
I have used several shipping apps now and have been using Zapiet for about 6 months and I love it. It is super easy to set up and use and I recently added another custom options app to my website which was interfering with the shipping functionality. Stephane from Zapiet jumped in there straight away and was able to assist in solving the issue in a matter of minutes. Super happy with the support received and definitely recommend this app to anyone who is looking to add some great shipping options to their website!
Hello Michelle, Thank you for your awesome review! We're so glad that Zapiet - Pickup + Delivery has been helpful for you. Your thoughts and feedback mean a lot to us and If you have any ideas on how we can make the experience better, we'd love to hear from you. Thanks again -Steph
April 30, 2024
Jessica was beyond fantastic and took care of everything as best she could. She did such a wonderful job looking into any and all the options. I am very happy with her level of service and professionalism. She deserves acknowledgement and a raise!
Hi there and a big thank you for taking the time to leave such a wonderful review! I am so glad that I was able to help and also get you moved over to our new rates functions within our Zapiet - Pickup + Delivery app. Should you have any further inquiries in the future, please feel free to reach out...we're here to help! All the best, Jessica
April 30, 2024
Without a doubt, the best, most helpful and most thoughtful customer service experience I have had in a very long time. This team is GREAT!
Hi Zak, Thank you for your wonderful review! It was my pleasure to assist you with our Zapiet - Pickup + Delivery app and to make sure that all rates are working and being generated to checkout. If you have any questions or need any further assistance, please do not hesitate to reach out. Warm regards, Jessica
April 29, 2024
Excellent app and especially excellent customer service! Thank you Jessica!
Thank you for taking the time to leave a review, it's much appreciated! It was so lovely chatting with you and making sure that our Zapiet - Pickup + Delivery app is up-to-date and generating the correct rates for all 3 methods at checkout. If you have any other questions down the road, please do not hesitate to send us a message. Kind regards, Jessica
April 29, 2024
Great Support service, perfect app
Hi Osman, Thank you for your kind words! We're delighted to hear that you're enjoying our Zapiet - Pickup + Delivery and that our support team could assist you effectively. If you ever need anything else, don't hesitate to reach out. Warms regards, Ismail
April 30, 2024
Found a few issues with the app but Herman the support agent was super good
Hi Boris, Thank you for your feedback. We understand the frustration caused by the inconsistent loading of the widget and the impact it's had on your revenue. Upon investigating your concern, we discovered a conflict with another app you are using called UpCart that prevents the widget from loading. We've already reached out to you this morning to let you know about this UpCart conflict and have requested your assistance in resolving it. Rest assured, resolving this matter is our top priority, and we're committed to working diligently until a solution is found. We greatly appreciate your patience and understanding as we navigate through this process. Please don't hesitate to reach out to us directly, we're here to assist you every step of the way. Warm regards, Ismail
April 25, 2024
I have only been using it for about 1 week but it's been seamless and tech support was very helpful.
Thank you Dylan for your lovely review! I'm so glad that everything is working, rates are being generated to checkout and that the LMD integration into our Zapiet - Pickup + Delivery app is working. Again, welcome to the Zapiet Family and if you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
April 25, 2024
Just started using this as we are building out a site and support and tutorials have been OUTSTANDING!!
Hi Leslie, Thank you very much for taking the time to leave such a lovely review! It's been my pleasure helping you to set up our Zapiet - Pickup + Delivery app. If you have any other questions down the road, please do not hesitate to send us a message. Welcome to the Zapiet family! Jessica