Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.8
feedback
1,609
chart
#290
All reviews
Rating Breakdown
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June 4, 2024
Great service 10/10
Hi Mercedes, And thank you for the wonderful review! If you ever need any help or advice, we're always happy to help -Steph
June 12, 2024
I had some issues with the store pick up setting. However, Diego was a great help and helped to solve this problem.
Hello Lara, Thanks for leaving us this amazing review! It was my pleasure to assist you with our Zapiet - Pickup + Delivery app if you ever have any other questions or require assistance do not hesitate to reach out back to us! Best! Diego
June 4, 2024
The app is very clear! Pavlo solved some issues i had and was very helpful.
Hi Belen, I appreciate you have highly rated our app and my assistance! It was a pleasure communicating with you, and you should know that you're always welcome to reach us for any help you need with the app. Warm regards, Pavlo
June 1, 2024
The app support is second to none. Thank you, Pavlo! Our shop worked with a work-around of the default shipping settings and we made the switch to Zapiet - Pickup + Delivery to soften the processes and be more transparent and clear for our customers!
Hi, I appreciate you highly valuing my help with setting up your store. It has been a total pleasure assisting you. Please be sure you are always welcome to get back to us in case of any questions. Warm regards, Pavlo
May 31, 2024
Hi, It was a real pleasure helping you set up the rates for our Zapiet - Pickup + Delivery app! If you need anything else, feel free to reach out. Our team is always ready to assist. -Steph
May 31, 2024
Thank you Diego for taking the time to leave a review! It was really nice chatting with you and updating your store to the latest version of our Zapiet - Pickup + Delivery app. If you have any other questions down the road, please do not hesitate to send us a message. Kind regards, Jessica
May 28, 2024
A review for Zapiet team, I got an issue with zapier so I reached out for help. They are very responsive, helpful and I would like to say thank you for supporting our business, have been with them for almost 7 years now, they improve every years to match customer demands and to match the world changing while keeping quality consistency. Always love their works.
Hi Crois! Thank you so much for your wonderful review! We're really happy to hear that you've had a positive experience with our team and that we've been able to support your business over the years. It's amazing to know that we've been a part of your journey for almost 7 years! We're grateful for your loyalty and support. If you ever need anything, please feel free to reach out. We're always here to help! Thanks again for your kind words and for being such an important part of the Zapiet family. Warm regards, Betty
May 24, 2024
Hi Fiona, Thank you so much for taking the time to review our app! It was a pleasure helping you with the delivery settings in our Zapiet - Pickup + Delivery app. If you need any further assistance, please feel free to reach out to our team anytime. Warmest regards, Krystabel
May 24, 2024
We are planning to use this app soon, and their customer service has been outstanding. This is the only app we've found that offers all the functionality we need for BOPIS (Buy Online, Pick Up In Store). Highly recommend!
Thank you so much for your positive review! We're thrilled that you had a great experience and found it helpful. Your feedback is incredibly valuable and helps us improve.
May 22, 2024
Excelente APP, la recomiendo
Hola Jenny, ¡Gracias por tomarse el tiempo para dejar una reseña! Fue un placer ayudarte con nuestras funciones de Texto, Diseño y tiempo de preparación específico para cada producto en nuestra aplicación Zapiet - Recogida + Entrega. Si tienes alguna pregunta o necesitas ayuda, nos puedes enviar un mensaje. Un cordial saludo, Jessica
May 22, 2024
Easy to integrate and covered all shipping/delivery/pick up options we needed. Support is outstanding! Fast and professional.
Hey there! Thank you for your kind words! It was nice to help you with your rates. If you ever need any assistance do not hesitate to get in touch with us again!
May 22, 2024
great service. Thank you!
"Huzzah! 🎉 Five stars? You're our knight in shining armor, fearlessly conquering emails and slaying dragons of mediocrity! ⚔️ Thanks for bringing the fire and passion. Reach out when you're ready for the next adventure.
May 21, 2024
Stephane was very patient and helpful towards giving me solutions to my requests. Gracias!
Hi, Thank you very much for your great review! It was a pleasure assisting with the widget configuration. If anything arises, we're more than happy to help -Steph
May 21, 2024
I never do these surveys but honestly Jessica with Zapiet support was absolutely amazing and deserves all the recognition one can get. Super helpful, responded very quickly and helped me fix issues with my shopify store that weren't even related to the app! She really went above and beyond and was incredibly pleasant to chat with the whole time as well. Thank you, Jessica! Oh and the app is great too!
Hi Sacha, I really appreciate you taking the time to leave such a lovely review! It was such a pleasure chatting with you and helping with the distance validation for your local deliveries, amongst a few other things in our Zapiet - Pickup + Delivery app. If you have any other questions down the road, please do not hesitate to send us a message. Kind regards, Jessica
May 21, 2024
I never write reviews but for Jessica I will write one with each of my stores because she help me set up both. Jessica is the most thorough and autonomous customer service rep I've met. I had trouble setting up this app (and didn't want to spend too much time on it and didn't want to hire someone) and I reached out and only told Jessica what I envisioned our delivery service set up should be like and Jessica handled everything! All I had to do was give her a little bit of direction and she took everything out of my hands. I will stay on this app for Jessica and continue to use zapiet for my future stores because of Jessica. Zapiet is a great app to use to coordinate order fulfillment and offer various delivery options for your customers.
Thank you so very much for your kind words Calvin and for taking the time to share your experience! I'm thrilled to hear that I was able to assist you in setting up your stores and delivery service as you envisioned. It's our goal here at Zapiet to provide thorough support to our valued customers like you. I'm delighted that you've found our Zapiet - Pickup + Delivery app to be a great solution for coordinating order fulfillment and offering delivery options. Looking forward to continuing to support you and your future stores! All the best, Jessica
May 20, 2024
Betty was so helpful and efficient to help fix an issue with our delivery rates!
Hi, Thank you for your wonderful review! I'm glad I was able to provide you with the support you needed . If you have any more questions or need further assistance, please don't hesitate to reach out. Have an amazing day ahead. Warm regards, Betty
Sept. 4, 2024
Awesome support and a very useful service.
Thank you for your lovely review! It was a pleasure assisting you with your shop. Should you need anything down the road do not hesitate to reach back! We are always happy to help! Thank you, María
May 15, 2024
I really needed this app to work. I thought it was working for months, but recently learned it wasn't. I spent hours trying to get it to format correctly but nothing would work. Reached out to support. It took a long time for them to respond and in the end they suggested that I turn off the Shopify Delivery & Pickup options, but that still didn't work.
Thank you for your feedback, and we sincerely apologize for any inconvenience you’ve experienced. We understand how crucial it is for the app to function correctly, and we're sorry to hear about the difficulties you faced. We want to assure you that your ticket was escalated, and our team responded within two hours with a solution on a duplicate theme. It seems there may have been some confusion. To ensure everything is set up correctly, we would like to offer you a setup call. Our support team will guide you through the process and verify that the app is configured to meet your needs. Thank you for your patience and understanding. -Klaudia
May 14, 2024
We couldn't be more delighted with the wealth of features offered by this app! As a multi-location brand, finding an app that meets all our needs can be challenging, but this one truly stands out as fantastic. From its intuitive interface to its seamless functionality, it's clear that a lot of thought and effort went into its development. One aspect that truly sets this app apart is the outstanding support provided by Stephane. Their dedication to ensuring our satisfaction is evident in every interaction. Whenever we've had questions or needed assistance, Stephane has been there with prompt and effective solutions, earning a well-deserved five-star rating in our book.
I wanted to thank you for your thoughtful review. It truly made my day to hear about your positive experience with our app and and that I've been able to assist you effectively. Please know that I'm here whenever you need assistance or have any further questions. Your success is our priority, and I'm committed to ensuring that your experience with our solutions remains seamless and productive. -Steph
May 14, 2024
I’m very sad to have to write this review. We launched on the new UI Extension version of Zapiet with ShopifyPOS and our online store. It’s a beta so it had some bugs but the support team was great in working through them. We do 95% of our revenue in store and when we started our biggest retail weekend of the year, they pushed an update that rendered the POS app useless. We spent countless hours setting up delivery dates by zone, among other settings. But now the POS app tile lets our sales team & cashiers select ANY date for ANY zone. They probably think this was a good idea because it makes it more flexible. However, our sales team just wants to know the available date and not select a date that isn’t feasible to deliver. It’s sad because they built some great functionality in the backend but now it’s completely disconnected from the front end in POS. I hope they’ll reconsider, but we’re starting the process of migrating to another app or building our own.