Zapiet ‑ Pickup + Delivery
Smarter delivery options for pickup, local delivery & shipping
Rating
4.9
feedback
1,735
chart
#616
All reviews
Review RSS Feed
Feb. 13, 2026
Using app
About 4 years
Total reviews
1
Average rating
5.0
Thank you very much for taking the time to leave a review, it's much appreciated! If you have any other questions down the road, please do not hesitate to send a message. Warm regards, Jeanette
Feb. 24, 2026
Two stars for Zapiet – Rates by Zip Code We use Zapiet to charge delivery by Auckland postcode zones from one location. The app works, but the required postcode validator on the cart page adds unnecessary friction — customers must enter their postcode before checkout because Shopify’s checkout can’t natively calculate rates per zone. Support confirmed this validator can’t be hidden — it’s core to how the app works. Attempting to remove it caused our postcode-based shipping settings to be deleted. Fixing this properly requires a second Zapiet subscription, adding extra cost. Other apps, like PickEasy, handle postcode-based rates without needing a secondary app. Zapiet advertises that their pickup + delivery functionality can handle rates by zone, but in practice this is limited and still requires the validator step, making checkout more cumbersome than advertised.
Hi there, Thank you for taking the time to share such detailed feedback. We completely understand how this setup could feel frustrating, especially when you’re trying to create the smoothest possible checkout experience for your customers. We’d be very happy to schedule a call to walk through the best workflow for your store. We’re very sorry as well for the disruption caused when your postcode-based shipping settings were removed. That certainly wasn’t the intended outcome, and we understand how impactful that can be. Please feel free to reach out to our support team via live chat or by email at [email protected]. We would truly appreciate the opportunity to review your configuration together and assist further. Warm regards, Zapiet
March 4, 2026
Great
Using app
Over 6 years
Total reviews
2
Average rating
5.0
Hello, Thank you for your amazing review, you have made our day! Please feel free to reach out anytime. All the best, Nandita
Feb. 11, 2026
Genesis was amazing and supported me very well when I came into an issue. Talked me through everything and was very patient as I don' have any previous experience with shopify or related apps. Highly recommend!!
Hi Robyn, Thank you very much for taking the time to leave such a kind review. It’s greatly appreciated! It was a pleasure chatting and helping you set up conditional activation within our Zapiet - Pickup + Delivery app, as well as ensuring your pickup and shipping rates were configured correctly. If you ever need further assistance or have any questions, please don’t hesitate to reach out. Warm regards, Genesis
Feb. 11, 2026
The app works beautifully and looks great. Customer support is incredibly responsive and consistently helpful. It’s easy to use, highly customizable, and flexible enough to roll out across all of my clients. This has become a core tool for me. :)
Thank you so much for the 5-star review! We truly appreciate you taking the time to share that. It really means a lot. If there’s ever anything else you need, even something small, we’re always here to help. Warm regards, Rutvik
Feb. 11, 2026
Excellent customer support!
Hello Leslie, Thank you so much for this incredible review. It truly means a lot to us and really made our day. Please keep trusting us, and we promise to continue delivering the same level of support for you in the future as well. We’re always here whenever you need us. Best regards, Nandita
Feb. 10, 2026
Pavlo helped me resolve a billing issue that I had quickly and professionally. Thank you so much for your help and for the great app!
Hi there, Thank you very much for your review and kind words! If you have any other questions down the road, please do not hesitate to send a message. Warm regards, Pavlo
Feb. 10, 2026
Stephane is great with support highly reccomend
Hi team, Thanks for the lovely review! It was a true pleasure working with you on our live screenshare session to help iron out pass issues which then allowed us to finalize setting our app. Anytime you need help, you can count on this level of support from us! -Steph
Feb. 9, 2026
this is a very complete app with super fast response time to help with problems and an extensive knowledge base that is easily accessible as you looking to get started and along the way to getting up and running Oak Bay Seafood Gregg
Hi Gregg! Thank you for taking the time to leave this lovely review. Should you nee anything else down the road do not hesitate in reaching out. We are always happy to help! All the best, María
Feb. 9, 2026
This app does exactly what it promises. The front-end display looks clean, clear, and professional, which is a big plus for customers. What really stood out for me was the support. We accidentally broke something on our end, reached out, and got help almost immediately. They even logged into our store and fixed it for us — the whole thing took under 30 minutes. The chatbot is actually useful for quick issues too, and when the problem was more technical, a developer jumped in right away. Overall: solid app, great UI, and genuinely impressive support.
Thank you so much for the detailed and thoughtful review! I’m really glad to hear the app is delivering what you expect and that the front-end experience has been a plus for your customers. We truly appreciate you taking the time to share your experience. Thanks again for choosing Zapiet – Pickup + Delivery, and we’re always here if you need anything further! Warm regards, Srivastav
Feb. 9, 2026
great communication fast response!
Hello there, Thank you so much for taking the time to leave us a review! Do not hesitate to write me back, if there is anything else I can help you with. All the best, Sandy
Feb. 8, 2026
Betty has been great help. Zapiet's support is reliable and I highly recommend
Hi Rujin! Thanks for taking the time to leave a review! Your feedback made our day! Feel free to reach out anytime you need a hand! Best regards Betty
Feb. 7, 2026
Worst app,it charges me money for nothing ,in the 1st month i installed and then i got 2.7k bill just for installing and let this app in my store even after clearing this bill and uninstalling the app then also i got the bill again this month f***ing shit app
Hi there — Sam here, Head of Support at Zapiet. We take claims like this very seriously, and after reviewing your account, we can confirm that Zapiet has not charged you anything. You signed up to our $29/month plan, but no invoices or charges were ever generated, and the app was uninstalled in December, which stops all billing. We have also reached out to you directly to help review the charges you mentioned, as they may be coming from another app or Shopify billing item. We are very happy to help you investigate this and clear things up, please reply to our message or contact us at [email protected] so we can resolve this with you.
April 11, 2026
Incredible support & service!
Thank you so much for the wonderful 5-star review! I truly appreciate your kind words and I’m really glad to hear that the support and service made a positive difference for you. It’s great to know Zapiet – Pickup + Delivery is continuing to support your store smoothly and reliably. If you ever need any further assistance with your setup, delivery options, or store configuration, I’m always here and happy to help. Srivastav
Feb. 5, 2026
went abive and beyond to help me with the final outcome. my shop and cart all integrates nicely and does what I need it to do. Thank you so much!
Thank you so much for the wonderful 5-star review! I’m really glad to hear that everything is now working smoothly and that your shop and cart are fully integrated to meet your needs. It means a lot to know the support made a positive difference. If you ever need anything further, I’m always here and happy to help. Srivastav
Feb. 4, 2026
We had a problem with placing orders in our store today, but Jessica was able to quickly fix the problem. She saved my day!
Hi Melinda, Thank you so much for your kind words! I’m really glad I could quickly get things sorted and help get your store back on track. It was a pleasure assisting you, and I’m happy to hear everything was resolved smoothly. If you need anything else or have questions in the future, please don’t hesitate to reach out. Warm regards, Jessica
March 4, 2026
Jessica from the support team is very helpful and was able to fix some things I needed in my store.
Hi Genevieve, Thank you so much for your kind words. It truly means a lot that you took the time to share your experience. I’m really glad I was able to help get everything sorted in your store and make sure things are working the way you need within our Zapiet ‑ Pickup + Delivery app. If you ever need anything else, please don’t hesitate to reach out. I’m happy to help anytime. Warm regards, Jessica
Feb. 4, 2026
Great customer support
Using app
About 1 month
Total reviews
1
Average rating
5.0
Thank you very much for the 5 star review, it's very much appreciated! If you have any other questions down the road, please do not hesitate to send a message. Warm regards, Allan
Feb. 4, 2026
Jessica was wonderful. She walked me thru everything she was doing and kept me in the loop while figuring out my issue. She was able to successfully resolve my issue & I would absolutely work with her again!
Hi Heather, Thank you so much for the wonderful review! I’m really glad I could walk you through everything and keep you in the loop while we worked through the issue together. It was a pleasure assisting you with our Zapiet ‑ Pickup + Delivery app, and I’m happy to hear everything was successfully resolved. I’d absolutely be happy to work with you again anytime you need support. Warm regards, Jessica
Feb. 4, 2026
Hi Martin, Thank you for taking the time to leave us a review! I'm glad we were able to assist you quickly when you needed a helping hand. If anything else comes up, don't hesitate to reach out! -Steph