Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.8
feedback
1,539
chart
#309
All reviews
Rating Breakdown
Review RSS Feed
May 1, 2024
Stephane was extremely helpful when I got stuck during setup and got everything working smoothly in short order. This alone speaks volumes about the product and I'd recommend them from my experience with customer support alone before even having a lot of experience using the app!
Hi! Thanks a lot for your kind words! We're thrilled to hear that the time spent with our team and our app has been positive. Your feedback motivates us to keep improving and adding new features to enhance your experience. If you ever have suggestions or questions, feel free to reach out! Best regards, -Steph
May 1, 2024
I have used several shipping apps now and have been using Zapiet for about 6 months and I love it. It is super easy to set up and use and I recently added another custom options app to my website which was interfering with the shipping functionality. Stephane from Zapiet jumped in there straight away and was able to assist in solving the issue in a matter of minutes. Super happy with the support received and definitely recommend this app to anyone who is looking to add some great shipping options to their website!
Hello Michelle, Thank you for your awesome review! We're so glad that Zapiet - Pickup + Delivery has been helpful for you. Your thoughts and feedback mean a lot to us and If you have any ideas on how we can make the experience better, we'd love to hear from you. Thanks again -Steph
April 30, 2024
Jessica was beyond fantastic and took care of everything as best she could. She did such a wonderful job looking into any and all the options. I am very happy with her level of service and professionalism. She deserves acknowledgement and a raise!
Hi there and a big thank you for taking the time to leave such a wonderful review! I am so glad that I was able to help and also get you moved over to our new rates functions within our Zapiet - Pickup + Delivery app. Should you have any further inquiries in the future, please feel free to reach out...we're here to help! All the best, Jessica
April 30, 2024
Without a doubt, the best, most helpful and most thoughtful customer service experience I have had in a very long time. This team is GREAT!
Hi Zak, Thank you for your wonderful review! It was my pleasure to assist you with our Zapiet - Pickup + Delivery app and to make sure that all rates are working and being generated to checkout. If you have any questions or need any further assistance, please do not hesitate to reach out. Warm regards, Jessica
April 29, 2024
Excellent app and especially excellent customer service! Thank you Jessica!
Thank you for taking the time to leave a review, it's much appreciated! It was so lovely chatting with you and making sure that our Zapiet - Pickup + Delivery app is up-to-date and generating the correct rates for all 3 methods at checkout. If you have any other questions down the road, please do not hesitate to send us a message. Kind regards, Jessica
April 29, 2024
Great Support service, perfect app
Hi Osman, Thank you for your kind words! We're delighted to hear that you're enjoying our Zapiet - Pickup + Delivery and that our support team could assist you effectively. If you ever need anything else, don't hesitate to reach out. Warms regards, Ismail
April 30, 2024
Found a few issues with the app but Herman the support agent was super good
Hi Boris, Thank you for your feedback. We understand the frustration caused by the inconsistent loading of the widget and the impact it's had on your revenue. Upon investigating your concern, we discovered a conflict with another app you are using called UpCart that prevents the widget from loading. We've already reached out to you this morning to let you know about this UpCart conflict and have requested your assistance in resolving it. Rest assured, resolving this matter is our top priority, and we're committed to working diligently until a solution is found. We greatly appreciate your patience and understanding as we navigate through this process. Please don't hesitate to reach out to us directly, we're here to assist you every step of the way. Warm regards, Ismail
April 25, 2024
I have only been using it for about 1 week but it's been seamless and tech support was very helpful.
Thank you Dylan for your lovely review! I'm so glad that everything is working, rates are being generated to checkout and that the LMD integration into our Zapiet - Pickup + Delivery app is working. Again, welcome to the Zapiet Family and if you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
April 25, 2024
Just started using this as we are building out a site and support and tutorials have been OUTSTANDING!!
Hi Leslie, Thank you very much for taking the time to leave such a lovely review! It's been my pleasure helping you to set up our Zapiet - Pickup + Delivery app. If you have any other questions down the road, please do not hesitate to send us a message. Welcome to the Zapiet family! Jessica
April 23, 2024
Maria fixed my issue very quickly and made sure everything was resolved!
Thank you so much for your kind words! It was a pleasure assisting you and helping you out with your store. If there's anything else you need in the future, please don't hesitate to reach out. We're always here to help! Thank you! -María
April 22, 2024
Jeanette und das gesamte Team ist unglaublich hilfsbereit und helfen einen immer und überall. Selbst wenn mal etwas komplizierter ist, suchen sie nach einer individuellen Lösung und haben so unseren Onlineshop auf ein neues Niveau gehoben! Danke!
Hallo Josef, vielen Dank für diese wunderbare Bewertung! Ihre freundlichen Worte motivieren uns, weiterhin hervorragenden Service und Support zu bieten. Wir danken Ihnen für Ihr Vertrauen und freuen uns darauf, Sie auch in Zukunft betreuen zu dürfen. Es ist uns immer eine Freude, Ihnen zu helfen! ✨ - J Barjum
April 21, 2024
Pavlo was so helpful. He was prompt in his responses and really helped me see what I needed to resolve my issues. Highly recommend.
Hello Matthew, It's wonderful to see your review! I am happy to know my help with Zapiet - Pickup + Delivery has been highly appreciated. You should know that you are always welcome to reach us for any assistance you may need with our apps. Warm regards, Pavlo
April 17, 2024
The support for this app has been amazing!! Any issue we have had (which have been small and not often) has been fixed quickly and with minimal effort. Our operation depends on Zapiet.
Thank you so much for taking the time to share your experience with Zapiet - Pickup + Delivery! We're thrilled to hear that you've found our support exceptional and that we've been able to address any issues swiftly and effectively. We're here to help! - Herman
April 11, 2024
Set up was intuitative and the small issue I had was fixed very quickly by Klaudia on the support team. Would definitely recommend to anyone!
Thank you so much for your glowing review! Your recommendation means a lot to us! We're happy to hear that you found the setup process intuitive and that your issues were quickly resolved. If you ever need help with pickup or delivery options in the future, don't hesitate to reach out. We're here to help! - Klaudia
April 9, 2024
Very helpful with setting a time for pick up & delivery as options
Hi, And thank you for the awesome review! I'm glad that I was able to to assist you with our Zapiet - Pickup + Delivery app and your order prints. Rest assured that if anything comes up, we'll be there for you. Steph
April 9, 2024
Jessica was amazing, super patient and friendly but also professional. Loved working with her and will definitely do it again. She resolved our issue so quickly and was able to tell us exactly what was causing it! Thanks again Jessica!
Thank you very much Aimee for your kind words and lovely review! It was my pleasure helping you to get our Zapiet - Pickup + Delivery widget onto your cart page and making sure that everything is up-to-date and working as expected. If you have any questions or need any further assistance, please do not hesitate to send a message. All the best, Jessica
April 5, 2024
the best service on all the apps on this platform. I have been a client on this app since 2 years now and it works very well and the after sale service is best in class. answer in couple on minutes and fixes any problem you might have.
Hi Vincent, Thank you very much for your awesome review It was a pleasure helping with our widget setup and placement. And of course if anything comes up, we'll be there and more than happy to help! -Steph
April 5, 2024
Will always enjoy working with Zapiet vs Bold Subscriptions! Hands down. Jessica was a great help and worked quickly. Thanks again.
Hi April, Thank you very much for taking the time to leave a review! It was my pleasure helping and getting your pickup & local delivery set up within our Zapiet - Pickup + Delivery app so the correct rate appears at checkout for your customer's! If you have any questions or need any assistance, please do let us know. All the best, Jessica
April 4, 2024
Great app! Great support! Love it!
Thank you Benjamin for taking the time to leave a review, it's much appreciated! I was happy to help with the preparation time feature (amongst a few other things) for your Zapiet - Pickup + Delivery app. Any other questions or any further need for assistance, please do reach out. Warm regards, Jessica