Zapiet ‑ Pickup + Delivery for Shopify

Zapiet ‑ Pickup + Delivery

Smarter delivery options for pickup, local delivery & shipping
Rating
4.9
Feedback
1,799
Reviews
Chart
#550
Shopify

All reviews

5 / 5 Share
May 8, 2026

Store Using app Total reviews Average rating
Boards by Kae 7 days 3 5.0
Developer Reply

Hi Kaela, Seeing a 5-star review from Boards by Kae absolutely made my day! I know how much heart goes into every board you create, and it's a privilege to provide the tools that help get them into your customers' hands. Thank you for choosing Zapiet - Pickup + Delivery and for taking a moment out of your busy schedule to share the love. We’re rooting for your continued growth and success! Best, Genesis

5 / 5 Share
May 7, 2026

Srivastav was absolutely amazing. Took the mess I gave him and fixed it to work perfectly. Thank you so much for the great support!

Store Using app Total reviews Average rating
Bargain City Superstore About 8 hours 2 5.0
Developer Reply

Thank you so much for the wonderful 5-star review! I’m really glad I could help get everything sorted out and working perfectly for your store. It’s great to know Zapiet – Pickup + Delivery is now running smoothly and supporting your setup the way you need it to. Your kind words truly mean a lot, and I’m always happy to help whenever you need assistance with your delivery, pickup, or store configuration. Srivastav

5 / 5 Share
May 7, 2026

Store Using app Total reviews Average rating
Bespoke Fireplaces About 22 hours 4 4.8
Developer Reply

Hi Steven, Thank you so much for the 5-star rating! It truly means a lot to the entire team and me. I am so glad I could help guide you through our condition invitation feature. If you ever need more help using our app, feel free to reach out anytime. Thanks, Rutvik

5 / 5 Share
May 4, 2026

Excellent app and even better support! Big thanks to Sandy, Maria, and the whole team for their amazing support. They were incredibly helpful, fast, and professional. They went above and beyond to fix our issues and configure everything perfectly for our store. Highly recommend Zapiet for any Shopify merchant!

Store Using app Total reviews Average rating
Andazi Sleep 4 days 3 5.0
5 / 5 Share
May 4, 2026

Betty was awesome. Very knowledgeable and prompt

Store Using app Total reviews Average rating
Sona's Kitchen About 1 month 3 5.0
Developer Reply

Hi Sanjeev! Thank you very much for your kind review. It was my pleasure to enable the delivery validator widget for your store in the Zapiet - Pickup + Delivery app. Please feel free to reach out anytime you need assistance. Best regards, Betty

5 / 5 Share
May 2, 2026

Srivastav quick and easy explain what to do and sent invitations tom collaborate, thank you

Store Using app Total reviews Average rating
Love Flowers Over 1 year 2 5.0
Developer Reply

Thank you so much for the wonderful 5-star review! I’m really glad I could guide you through everything clearly and make the process quick and easy, including setting up collaboration access to get things resolved efficiently. It’s great to know Zapiet – Pickup + Delivery is now working smoothly for your store and supporting your delivery and pickup setup as needed. Your kind words truly mean a lot, and if you ever need any further assistance or want to fine-tune your configuration, I’m always here and happy to help. Srivastav

4 / 5 Share
May 1, 2026

Subscribed for the "free trial" but was charged a months fee, despite having cancelled before the free trial period was finished, and despite never actively using the service. Be cautious - "Zack" from the customer support email is a chatbot that will send you in circles unless you specifically ask to speak with a live agent. Edit: changed from 1 star to 4 stars. After successfully connecting with a real person, they resolved the issue almost immediately. I guess this is the new normal with chatbots & AI in the world. Same review stands - be cautious of the AI service aspect, and request a live agent as soon as you start any convo to save some time.

Store Using app Total reviews Average rating
Mamé Cocoa About 1 month 1 4.0
Developer Reply

Hey William, Thanks for your review. I’d like to clarify what happened here. Your store installed the app on March 2nd, with a 14-day free trial running through to March 16th. After this date, the app automatically transitioned onto a paid plan as it remained installed, and stayed active until it was uninstalled on April 30th. Charges are only applied once the trial period has ended. That said, as soon as you reached out, we processed your refund within a couple of hours as a gesture of goodwill. Regarding support, Zack is our AI assistant designed to help get quick answers, but you can always request a human agent at any time and the conversation will be handed over. Our team is always available to help directly. Kindest Regards, Sam - Head of Support

5 / 5 Share
April 29, 2026

Very helpful and clear support. Thank you!

Store Using app Total reviews Average rating
K berry 19 days 1 5.0
5 / 5 Share
April 29, 2026

Store Using app Total reviews Average rating
ApothecaFlowers Over 6 years 1 5.0
Developer Reply

Hi Alyssa, Thank you so much for the 5-star review! It was truly a pleasure assisting you with your rate setup and making sure everything is running smoothly for ApothecaFlowers. If you ever need anything else, please don't hesitate to reach out. We are always happy to help! Best, Genesis

5 / 5 Share
April 29, 2026

Customer support was very helpful, explained things clearly, and worked quickly to help solve my issue.

Store Using app Total reviews Average rating
Emerald Design About 1 month 3 5.0
Developer Reply

Hello Whitney, Thank you so much for taking the time to leave this lovely review. It has been a pleasure to work on your store to make your checkout flow as smooth as possible Do not hesitate to write us back, if there is anything else we can help you with ! All the best, Sandy

5 / 5 Share
April 28, 2026

Great support and fast response. Genesis was super helpful!

Store Using app Total reviews Average rating
Developer Reply

Hi Ollie, Thanks a ton for the kind words! It was a pleasure working with you to get those inventory and pickup options dialed in. I’m happy to hear the support was helpful! Please don't hesitate to contact us whenever you need it; we're always happy to help! Wishing you a successful week ahead! Cheers, Genesis

4 / 5 Share
April 28, 2026

helpful support

Store Using app Total reviews Average rating
Riesengugelhopf 27 days 1 4.0
Developer Reply

Hi Tim! Thank you so much for taking your time to leave us a review! It was truly my pleasure to help you with the language locales and fixing the pre-population issue on your store. Please don’t hesitate to reach out anytime you need a hand. Best regards, Betty

5 / 5 Share
April 26, 2026

Store Using app Total reviews Average rating
one Rundle Trading Co. 13 days 1 5.0
Developer Reply

Thank you so much for the 5-star review! I truly appreciate your support and I’m glad to hear you’re enjoying Zapiet – Pickup + Delivery. It’s designed to make managing your local delivery and pickup options simple, flexible, and reliable for your business. If you ever need any assistance with your setup, delivery rules, or configurations, I’m always here and happy to help. Srivastav

5 / 5 Share
April 26, 2026

Outstanding service

Store Using app Total reviews Average rating
Tree Works Mulch About 3 hours 2 5.0
Developer Reply

Thank you so much for the wonderful 5-star review! I truly appreciate your kind words and I’m really glad the support made a positive difference. It’s great to know Zapiet – Pickup + Delivery is helping your store run smoothly with reliable pickup and delivery options. If you ever need any assistance with your setup, delivery rules, or configurations, I’m always here and happy to help. Srivastav

5 / 5 Share
April 26, 2026

Great support! Helped me fix an issue and also escalated a query I have regarding functionality.

Store Using app Total reviews Average rating
Tiny Turtle 16 days 2 5.0
Developer Reply

Thank you so much for your kind review Lauren! It was a pleasure assisting you. If you have any other questions or need any further help with our Zapiet - Pickup + Delivery, please don’t hesitate to reach out. Cheers, Nandita

5 / 5 Share
April 24, 2026

Store Using app Total reviews Average rating
NutriGrubs Over 2 years 2 5.0
Developer Reply

Hi Ben, Thanks for taking the time to leave a review! It was a pleasure chatting with you today and helping you with modifying order date and time entries. If you ever have any further questions, let us know! -Stephane

5 / 5 Share
April 24, 2026

I’d like to thank Srivastav and Pavlo for their help with the Zapiet app. They were extremely responsive, professional, and efficient. They quickly understood my needs and resolved the issue without any complications. Excellent customer service highly recommended!

Store Using app Total reviews Average rating
Rita Fleuriste St-Hyacinthe Almost 4 years 2 5.0
Developer Reply

Hi Isabelle, Thank you for your wonderful review! Srivastav and I are delighted to hear you enjoyed our efficient, professional support. We loved helping you optimize your pickup and delivery settings to ensure accurate delivery pricing and a smooth checkout process for your customers. We are always here if you need further assistance with our apps! Warm regards, Pavlo

5 / 5 Share
April 23, 2026

Store Using app Total reviews Average rating
Sydney Wholesale Meats 8 months 1 5.0
Developer Reply

Thank you so much for the 5-star review! I truly appreciate your support and I’m glad to hear you’re enjoying Zapiet – Pickup + Delivery. It’s designed to make managing your local delivery and pickup options simple, flexible, and reliable for your business. If you ever need any assistance with your setup, delivery configuration, or features, I’m always here and happy to help. Srivastav

5 / 5 Share
April 22, 2026

Store Using app Total reviews Average rating
The Real Cure 1 day 2 5.0
Developer Reply

Hi Alex, Thank you very much for taking the time to leave a review, it is very much appreciated. I'm happy that we could sort out the order status issue quickly for you. If you ever need us again we're only a click away! Jayne

5 / 5 Share
April 22, 2026

Betty from Zapiet support team quickly resolved an issue I had been having with Zapiet and Shopify delivery rates. The problem was resolved quickly, correctly, and she even helped with another update I had been trying to do for our checkout.

Store Using app Total reviews Average rating
Rooted Flowers Events 2 months 1 5.0
Developer Reply

Hi Alyssa! Thanks so much for the great review! I’m glad I could help with the rates issue. Don’t hesitate to reach out anytime you need a hand. Best regards Betty

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