Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.8
feedback
1,606
chart
#281
All reviews
Rating Breakdown
Review RSS Feed
Sept. 4, 2024
Very prompt and helpful - Thank you Klaudia
Using app
About 4 years
Total reviews
3
Average rating
5.0
Thank you for your kind words! I'm glad I could assist you promptly and help resolve the issue with your pickup and delivery rates. It turned out that one step was missing in the integration with Intuitive Shipping, and I'm happy we could get that sorted for you. Please don’t hesitate to reach out if you need any further assistance! Klaudia
Oct. 11, 2024
Betty was very helpful, I had run into an issue with items not being listed as available for in store pickup before but couldn't remember how to fix it. They helped me out quickly and did a thorough check of my site going above and beyond to streamline something else that wasn't even my main concern. Thanks!
Hi there! Thank you so much for writing such a wonderful review for us. We are happy to have helped you set up your Zapiet Pickup + Delivery app. Feel free to reach out anytime you need a hand. Warm regards Betty
Sept. 1, 2024
Love the app, super easy to use and Krystabel helped me so much with API and dashboard issues, resolved my problem quickly and kept our customers happy :)
Using app
3 months
Total reviews
1
Average rating
5.0
Hi Ahsan, Thank you so much for your wonderful review! We’re thrilled to hear that you're loving our Zapiet - Pickup + Delivery app! It was a pleasure assisting you and ensuring your customers are satisfied! If you ever need any further assistance, don’t hesitate to reach out. Our Zapiet team is always here and happy to help! Warmest regards, Krystabel
Aug. 30, 2024
Thank you for your support!
Thank you Pavel! So glad to have been able to help you update our Zapiet - Pickup + Delivery and get all of your rates up and working! If you have any questions or need any further assistance, please send a message. Warm regards, Jessica
Aug. 28, 2024
Support from Jeanette was great! She was pleasant, clear and very knowledgable with the app setup. Thanks
Thank you so much for this review, Jonathan! It was truly a pleasure helping you set up your store! If you ever need assistance, remember we're just one message away! ✨ -Jeanette
Aug. 27, 2024
I really appreciate the customer service with this app. There were some hiccups in getting the app installed, and the Zapiet team was very responsive and helpful in getting everything working smoothly.
Hi there, Thank you for your kind review of Zapiet - Pickup + Delivery. If you get any more 'hiccups' you know where to find us! Best wishes, Jayne
Aug. 26, 2024
Zapiet is great, and Herman is an amazing person who was able to respond to my needs as well as implement a solution in a matter of minutes. I love working with Zapiet, and encourage the use by any store doing local delivery with Shopify.
Hi Kristine, WhooHoo!! Thank you for the amazing review. It was amazing chatting with you and seeing the mouth-watering products your team makes. If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Herman
Aug. 25, 2024
Hi there, Thank you so much for rating our Zapiet - Pickup + Delivery app! It was a pleasure assisting you, and we're thrilled to know you’re satisfied with our service. If you have any questions or need further assistance, please don’t hesitate to reach out. We’re always here and happy to help! Warmest regards, Kristine
Aug. 23, 2024
Chat support was fantastic! I was shocked and how well it went. Jessica did a great job of figuring out what help I needed and got it done! I usually do not enjoy using chat's as other companies chats tend to go in circles, but this was a GREAT experience! Thank You!
It was a real pleasure chatting with you Jeff and thank you for taking the time to leave a review! I'm glad that we got everything sorted and that your local delivery within our Zapiet - Pickup + Delivery is all set! If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
Aug. 22, 2024
Service centre d'aide, rapide et efficace.
Using app
Over 4 years
Total reviews
1
Average rating
5.0
Bonjour, Merci beaucoup pour votre avis ! Nous sommes ravis que notre service ait été rapide et efficace pour vous. Votre satisfaction est notre priorité, et vos commentaires positifs nous encouragent à continuer à offrir le meilleur service possible. N’hésitez pas à nous contacter si vous avez besoin d’aide supplémentaire. Bien cordialement, Diego
Aug. 21, 2024
Amazing service. very polite!
Thank you for taking the time to review Zapiet - Pick + Delivery. We're always happy to help! Jayne
Aug. 20, 2024
Hi, Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot, and we're here to help if you ever need anything in the future! Jeanette
Aug. 20, 2024
Thank you so much for the 5-star rating! We’re happy that you had a great experience. If you ever need anything, we’re here to help! ✨ -J Barjum
Aug. 15, 2024
Jessica, who is a Merchant Support Specialist with Zapiet, was absolutely incredible and very prompt in addressing an issue that we couldn't resolved ourselves. Kudos!
Hi Dave, Thank you very much for taking the time to leave such a lovely review! It was a pleasure helping you with your 2 stores to get subscription rates to generate to the checkout. If you have any other questions down the road, please do not hesitate to send us a message. All the best, Jessica
Aug. 15, 2024
El soporte fue muy rápido y resolvieron mi problema eficazmente
Hola Ruben, ¡Muchas gracias por dejar tu reseña! Estamos encantados de poder ayudarte con cualquier pregunta que tengas relacionada a nuestras apps. ¡Si tienes alguna otra duda no dudes en ponerte en contacto con nosotros! Saludos, Diego
Aug. 15, 2024
Very helpful and was kind!
Thank you so much for your review! It was a pleasure assisting you. ❤️ If you need anything, we’re always here to help! - Jeanette
Aug. 15, 2024
solve my problem successfully
We’re so grateful for your kind review! It’s fantastic to know you’re having a great experience with our app . Please don't hesitate to reach out if you have any questions or require support. - Herman
Aug. 14, 2024
Jeanette was super helpful in showing me how to set up a location properly. The app is great...been using it for a long time!
Thank you so much for your review! We’re thrilled to have you as a merchant. It was a pleasure helping you set up your location. ❤️ If you need any further assistance, please don’t hesitate to reach out, we are here for you! - Jeanette
Aug. 14, 2024
writing and asking for about an hour simple questions just wanted to know if the app can help me with the issues i have on my store....no support no answers they are active they write things that are not related to waht im asking....im happy i didnt start paying cause there is not support here at all!!
Hi there, Sam here, Head of Support at Zapiet. Thank you for taking your time to leave your feedback here on the app store. Looking at the logs internally here my team were super responsive to you? Your first message was fully responded to within the first 13 minutes. When your case needed to be escalated, this was done so within 20 minutes. My team then continued to reach out to you over a 48-hour period to check if this had resolved your issue or if you needed any other assistance, to which we did not hear anything back until you uninstalled the app. We are more than happy to assist you and I know Zapiet Pickup + Delivery is the most feature rich solution in the marketplace. We would love for you to try our app again and have sent you a personal message to see if we can make that possible. Regards, Sam Forde - Head of Support