Zapiet ‑ Pickup + Delivery
Smarter delivery options for pickup, local delivery & shipping
Rating
4.9
feedback
1,735
chart
#619
All reviews
Review RSS Feed
Jan. 28, 2026
Resolveis siempre todas mis dudas con una atención impecable. Gracias en esta ocasión, Genesis!
Hola, Fernando, ¡Qué alegría leer tu comentario! Muchas gracias por confiar en nosotros y por tus amables palabras. Es un gusto acompañarte y resolver tus dudas siempre que lo necesites. ¡Gracias a ti por formar parte de Zapiet! Saludos, Genesis
Jan. 10, 2026
Pavlo was super helpful and supportive in fixing our issue immediately! Thank you
Hi, Thank you so much for your kind words! I am glad I could help resolve the issue quickly. Please don’t hesitate to reach out anytime, we’re always here to help. Wishing you continued success with your business! Warm regards, Pavlo
Jan. 9, 2026
Hello Mike, Thanks a ton for the lovely review, it truly made my day! I’m really glad I could help you get the delivery fees sorted out. If you ever need help again or just have a quick question, feel free to reach out anytime. I’m always happy to help. Take care, Nandita
Jan. 9, 2026
Great customer service! Rather expensive app and needed to do quite a few modifications to make it work with my store, but the staff support was excellent and very knowledgeable, helping to resolve all the issues.
Hello Jordan, Thank you so much for your valuable feedback. I’m very happy to hear that all of your issues have been resolved. Please know that we’re always here to help, available for you 24/7 whenever you need us. Warm regards, Nandita
Jan. 20, 2026
Allan and Jessica were super helpful and very knowledgeable! Walked everything through and checked to make sure we're set up properly. They both went above and beyond helping us set up!
Hi Xiomara, Thank you very much for your lovely review! Please do not hesitate to send a message if you have any questions or need any further assistance. Warm regards, Jessica
Jan. 9, 2026
Srivastav, He helped me with some doubts I had and explained everything to me step by step.
Thank you so much for the wonderful review! I’m really glad I could help clear your doubts and walk you through everything step by step. It means a lot to know the explanation was helpful. If you ever need anything again, I’m always here to help Srivastav
Jan. 8, 2026
Great Support - Jayne was very helpful
Thank you for taking the time to leave a review Charles, it's very much appreciated. I'm happy that we could sort your rates & what you required to the store. You know we are only a click away if you need anything else! Jayne
Jan. 9, 2026
Jessica was incredibly helpful and patient while walking me through our pickup and delivery setup. She took the time to double-check the API key, delivery radius, and settings to make sure everything was working correctly. Very friendly, knowledgeable, and easy to work with. Jeanette was also amazing, she helped fix a few bugs between Shopify and Zapiet and set the delivery cut off perfectly:).
Thank you so much for your kind words! We’re really happy to hear everything is now working smoothly and that the delivery cutoff is set up just the way you needed. It was a pleasure helping you troubleshoot the issues between Shopify and Zapiet. If you need anything else down the line, we’re always here to help! Jeanette
Jan. 8, 2026
Support très réactif et disponible !
Hello Justine, Thank you so much for the awesome review! It really means a lot to us. If you ever need anything in the future, feel free to reach out; we’re always here to help! Regards, Rutvik
Jan. 8, 2026
Incredibly helpful bot and staff, quick replies even in the holiday season.
Hi Peter, Thank you very much for taking the time to leave such a lovely review! It was a pleasure helping you with your email notifications within our Zapiet ‑ Pickup + Delivery app. If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
Feb. 16, 2026
I use Zapiet – Delivery by Postcode to calculate delivery fees based on regional zones, with all orders shipped from a single warehouse. The main issue is that Zapiet requires customers to enter and validate their postcode on the cart page before they can proceed to checkout. According to support, this step cannot be hidden or skipped. Because the app calculates delivery rates, preparation times, and available dates based on the postcode, the system needs this information upfront to generate accurate options for the customer. While this setup ensures rates and delivery dates are correctly applied, it does create an extra step for customers in the cart. Stores that prefer calculating rates only after the address is entered at checkout usually combine Pickup + Delivery with a separate rates app (e.g., Rates by Zip Code), but this requires managing two apps together. Overall, Zapiet works reliably for zone-based delivery, but the postcode validation step is unavoidable if you want accurate, zone-specific pricing and scheduling.
Hi Dan, Thank you for taking the time to share your feedback. From your description, it sounds like you may be referring to ShipZone. If so, the review might have been posted on the wrong listing, as we are Zapiet. We’d be happy to confirm this with you. Within our app, the cart widget needs the customer’s postcode before checkout so we can identify which delivery zone applies. Zones can have different rates, preparation times, and date availability, so without validation we wouldn’t know which settings the calendar should follow or which rate to generate at checkout. For transparency, this requirement is also documented in our official guide for setting up zone-based delivery schedules: https://support.zapiet.com/en/articles/6315355-creating-zone-based-delivery-schedule-and-pricing If a store prefers rates to be calculated only after the address is entered at checkout, merchants typically use Pickup + Delivery together with a rates app such as Rates by Zip Code. That approach works, but it requires using two separate apps. We understand every store wants the smoothest possible flow, and we’d love the chance to review your setup and help you find the best option.
Jan. 7, 2026
Great support in-app. Fast and responsive.
Hi Rachel, Thank you very much for taking the time to write a review, it's very much appreciated! If you have any other questions or need any more assistance with our Zapiet ‑ Pickup + Delivery app, please do not hesitate to send a message. Warm regards, Jessica
Jan. 7, 2026
Thank you so much for your review Anthony, I'm always happy to help. Allan
Jan. 7, 2026
Rutvik provided invaluable support in troubleshooting and fixing a critical shipping rate issue during the launch of our latest market.
Hello Leilan, Thanks so much for the feedback, really means a lot! Glad I could help fix the shipping rate issue. If you ever need anything, just drop us a message, and we’ll be happy to help. Regards, Rutvik
Jan. 6, 2026
Awesome so far!
Hi Jordan, Thanks for the review! I'm glad we were able to help fix your rate setup quickly and get those sales rolling. If you ever have any questions, don't hesitate to reach out! Steph
Jan. 5, 2026
it was great. The person who helped me was very knowledgeable and went above and beyond to figure out what my problem was to solve it and made it easy. I really appreciate all of this help.
Thank you so much for the wonderful review! I’m really happy to hear that the support was helpful and that we could get everything resolved smoothly for you. It truly means a lot to know the experience felt easy and supportive. If you ever need anything again, I’m always here and happy to help. Srivastav
Jan. 5, 2026
Great support, very helpful and patient.
Hi Gretchen! Thank you so much for a wonderful review! It was my pleasure helping you out with Zapiet - Pickup + Delivery app. Feel free to reach out anytime you need a hand. Best regards Betty
Jan. 5, 2026
Amazing support! Resolved the issue so quickly for me. Betty was so lovely to speak with :)
Hi there! Thank you so much for a lovely review! It was my pleasure helping you out with the issues you were experiencing with the app. If you need a hand always feel free to reach out to us anytime. Best regards Betty
Jan. 2, 2026
Super quick and helpful support from Srivastav.
Thank you so much for the wonderful review! I’m really glad I could assist and that the support was quick and helpful. Your kind words truly mean a lot. If you ever need anything again, I’m always here to help. Srivastav
Jan. 5, 2026
srivastav was inclredibly helpful! GREAT APP makes owning a restaurant even easier!!! PAVLO ROCKS TOO!!!!!!!
Hi, Thank you so much for the kind words! It’s been a real pleasure communicating with you and helping out. You’re always very welcome to reach out to us, we'll be happy to support anytime! Warm regards, Pavlo