All reviews

Rating Breakdown

  • 5
    93% (1,614 ratings)
  • 4
    3% (58 ratings)
  • 3
    1% (10 ratings)
  • 2
    1% (10 ratings)
  • 1
    2% (41 ratings)

Reviews with Text

  • 90% (1,568)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 17, 2025

Using app

Over 5 years

Total reviews

2

Average rating

4.5

Developer Reply

Thank you Spencer for the review it truly does mean a lot. If you need any more help in the future you know where we are! Jayne

5 / 5 Share

Dec. 16, 2025

A great Shopify App that keeps improving! Nandita and the team has been providing great support. Highly recommended!

Using app

About 5 years

Total reviews

5

Average rating

5.0

Developer Reply

Hello Chris, Thank you so much for reviewing our support. It truly means a lot to know that the app is improving and meeting your business needs. We’re always here if you need any help, and you can absolutely count on us anytime. Regards, Nandita

5 / 5 Share

Dec. 16, 2025

Amazing app - the customer help is great too. Dealt with Rutvik and he helped with everything.

Using app

About 1 month

Total reviews

3

Average rating

5.0

Developer Reply

Hey Lucia, thanks a ton for leaving this review! I’m really happy I could help you get the rates set up. Also, big thanks for being super patient while we were chatting; truly appreciate it! If you ever need anything else, feel free to reach out anytime. We’re here for you 24×7. All the best, Rutvik.

5 / 5 Share

Dec. 15, 2025

Using app

Over 1 year

Total reviews

5

Average rating

5.0

Developer Reply

Hi, Thanks for the review! It was pleasure working with you and tweaking our app with the Trexity integration so that the proper rates appeared at checkout. If anything else comes up, don't hesitate to reach out! Steph

5 / 5 Share

Dec. 15, 2025

Customer service was exceptional. I would have probably deleted the app had it not been for the great team, consistent and helpful follow-up and overall friendliness and helpfulness. Thank you!

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi Elizabeth, Thank you so much for your lovely review! If you have any questions down the road or need any further assistance, please do not hesitate to send us a message. Warm regards, Jessica

5 / 5 Share

Dec. 14, 2025

Great app with lots of nice features. Bedst thing is the support which is always available and very helpful.

Using app

12 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi, Thank you so much for the kind words! We’re really glad you’re enjoying the app and its features. Our support team tries its best to be responsive and helpful, so it means a lot to hear that our work made a difference for you. We truly appreciate your feedback and your support! Warm regards, Pavlo

5 / 5 Share

Dec. 13, 2025

Amazing support as always, I've had Zapiet on my website for about 5 years now and not only the app works great but their support is always on point whenever there is any issue, even on weekends!

Using app

Over 6 years

Total reviews

6

Average rating

5.0

Developer Reply

Hi Lucas, I truly appreciate you taking the time to leave such a fantastic review. Your feedback is incredibly encouraging. If there’s ever anything else I can help you with, I’m just a message away. Sincerely, Rutvik

5 / 5 Share

Dec. 13, 2025

Exceptional Support That Changed Everything I was honestly on the verge of uninstalling Zapiet because I was struggling with the setup, until Jessica joined the chat. From that moment on, everything changed. Jessica went far above and beyond to help me properly set up Zapiet on my Shopify store. Her dedication, patience, and deep knowledge were outstanding. She walked me through every detail step by step and made sure everything worked exactly as needed. At one point, I genuinely thought she must be the owner of Zapiet because of how invested and committed she was to helping me succeed. This level of customer service is rare. Jessica did not just solve a problem, she completely turned my experience around. Zapiet is incredibly lucky to have her, and she is a true asset to the team. Highly recommend Zapiet, especially if you are fortunate enough to get support from Jessica.

Using app

9 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi Shaymaa, Wow, thank you so much for taking the time to share such a thoughtful review. Your kind words truly mean a lot to me. I’m really glad I was able to help turn things around and get everything set up the way you needed with our Zapiet ‑ Pickup + Delivery app. Your success with your Shopify store is exactly what we aim for. Thank you again for your trust, patience, and recommendation. If you ever need help in the future, we’re always here for you. Warm regards, Jessica

1 / 5 Share

Feb. 15, 2026

Mediocre app with many bugs. Zapiet ruined our Valentine's Day sales because of bugs that their dev team cannot bother to fix.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for sharing your feedback. We’re truly sorry for the frustration this caused; especially during such an important sales period like Valentine’s Day. As mentioned in our support conversation, it looks like this was resolved on your end. We did ask what specific steps were taken so we could properly investigate and determine whether any product-level preparation time or date restriction settings may have influenced the earliest available date. We also want to reassure you that we never change store settings without confirming with the merchant first. If this behavior reappears, we would genuinely appreciate the opportunity to investigate it thoroughly. Peak trading periods are critical, and we take recurring availability issues very seriously. Our team is always ready to review store configurations in detail to ensure everything is stable and working as expected. We remain committed to helping you succeed and would welcome the chance to fully resolve any lingering concerns. Jessica

5 / 5 Share

Dec. 12, 2025

RUTVIK 5 stars

Using app

Almost 7 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello Jakob, Thank you so much for the 5-star review! I really appreciate you taking the time to share your feedback. I’m glad I could help, and if you ever need any assistance in the future, please don’t hesitate to reach out. I’m always happy to help Best Regards, Rutvik

5 / 5 Share

Dec. 12, 2025

Using app

Over 8 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello Saxon, Thank you so much for the 5-star review! I really loved chatting with you, and I’m super glad I could get your pickup issue sorted. If you ever need anything, just ping us on chat anytime; we’re always around and happy to help. All the best, Nandita

5 / 5 Share

Dec. 11, 2025

Jessica provided excellent support. Her "stick-to-it-ness" and knowledge of the app helped us solve a difficult problem and stop a series of fraudulent attacks on our site.

Using app

Over 5 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you very much Jim for your kind words and for taking the time to leave a review, I really appreciate it! You know where to reach us if you have any questions or need any further assistance. Warm regards, Jessica

5 / 5 Share

Dec. 11, 2025

Zapiet support is wonderful. We worked with Maria Nandita, Klaudia Diego, and all of them were super knowledgeable, empathetic and helpful. Thank you, team!

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi Esin, Thanks a ton for dropping this awesome review; it seriously made my day! So glad I could help you out with your product page widget. If you ever need anything else, just give me a shout. I’m always here and happy to help. Regards, Nandita

5 / 5 Share

Dec. 10, 2025

Jeanette has been a huge help with all the hiccups that come along with launching a store front! We are so appreciative for her support and calmness.

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words! I’m really glad I’ve been able to support you through the launch. Your patience and collaboration made everything so much easier. I’m always here if you need anything as you continue refining your store.

5 / 5 Share

Dec. 10, 2025

Using app

About 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your 5-star review. I’m glad I could help! We always look forward to assisting our merchants whenever they need support. Wishing you all the best! Allan

5 / 5 Share

Dec. 10, 2025

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello, Thanks a bunch for dropping that 5-star review. It seriously means a lot! Your support keeps us pumped to deliver the best experience every time. If you ever need anything else, just give us a shout! Regards, Nandita

5 / 5 Share

Dec. 10, 2025

Store

Dodin

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello, Thank you so much for taking the time to leave us such a lovely review. It was a real pleasure working with you, and I’m always here if you ever need a hand with anything. Best, Rutvik

5 / 5 Share

Dec. 9, 2025

Ich bin sehr zufrieden mit dem Support von Pavlo. Schnelle Reaktionszeit und mein Anliegen wurden zu meiner vollsten Zufriedenheit erledigt. Vielen Dank!

Using app

7 months

Total reviews

3

Average rating

5.0

Developer Reply

Hallo, Vielen Dank für Ihre tolle Rückmeldung! Es freut mich sehr zu hören, dass Sie mit meiner Unterstützung zufrieden waren. Es war mir eine Freude, Ihnen zu helfen! Wenn Sie künftig noch Fragen haben oder Hilfe benötigen, sind wir jederzeit gerne für Sie da. Beste Grüße Pavlo

5 / 5 Share

Dec. 9, 2025

very quick response and fixed the issue behind the scene

Using app

7 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the wonderful review! I’m really happy to hear that the issue was resolved quickly and smoothly behind the scenes. It’s always my goal to make things as easy as possible for you, and your kind words truly mean a lot. If you ever need anything again , I’m always here and happy to help. Thanks again for taking the time to share your experience! Sri

5 / 5 Share

Dec. 9, 2025

Jayne on support helped me out greatly, she deserves to be rewarded!

Store

Krumble

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Levi Thank you so much for your kind review it is really appreciated. Glad I could help you get your preparation times sorted & that it made sense! If you need anything else, you know where to find us! Jayne