Zapiet ‑ Pickup + Delivery
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They solve my issue with kindness and professionalism!
Hi Daniele, Thank you for sharing your comments with us! I sincerely appreciate you taking a moment to leave such kind feedback. Knowing you felt treated with kindness and professionalism is exactly what I hope for. If you ever need a hand, feel free to reach out anytime. Best, Genesis
Hello Britt, Thank you for taking the time to review our app and support. Do not hesitate to write me back, if there is anything else I can help you with. All the best, Sandy
Legend - very helpful despite me being on an offline constantly
Hi Sara! Thank you so much for the lovely review! It was truly a pleasure helping you. If you ever need a hand, feel free to reach out anytime. Best regards Betty
Support team is super help.
Thank you so much for your kind review. We’re delighted to know our team and product are meeting your expectations. Your support means a great deal to us, and we look forward to continuing to work with you.
Hi, It was a pleasure chatting with you. Thank you so much for taking the time to leave a review. It truly means a lot and made my day. We greatly appreciate your support and are delighted that you had a positive experience with both my assistance and the app. You are welcome to contact us whenever you need support. Salaj
Strong support team and fast turn around time! App is easy to set up!
Hello Beau, Thank you for taking the time to review our app and service. It was a pleasure to work on your widget, to make it match your beautiful website. Just reach back, if there is anything else I can help you with All the best, Sandy
Hi, It was a pleasure chatting with you. Thank you so much for taking the time to leave a review. It truly means a lot and made my day. We greatly appreciate your support and are delighted that you had a positive experience with both my assistance and the app. You are welcome to contact us whenever you need support. Salaj
Hi, Thank you so much for the 5-star rating! We truly appreciate your support and are so glad you had a great experience with our app. You are always welcome to contact us for any support! Warm regards, Pavlo
Hi Ryan, It was a pleasure chatting with you and getting you all sorted!!! Thank you very much for the review and if you have any questions or need any further assistance, please do not hesitate to reach out. Kind regards, Jessica
el chaval Srivastav, un maquina, super atento
Thank you so much for the amazing review! I truly appreciate your kind words and I’m really glad I could help. It means a lot to know you had a positive experience. If you ever need anything again, I’m always here and happy to assist. Srivastav
Thank you very much for taking the time to leave a review, it's much appreciated! If you have any other questions down the road, please do not hesitate to send a message. Warm regards, Jeanette
Two stars for Zapiet – Rates by Zip Code We use Zapiet to charge delivery by Auckland postcode zones from one location. The app works, but the required postcode validator on the cart page adds unnecessary friction — customers must enter their postcode before checkout because Shopify’s checkout can’t natively calculate rates per zone. Support confirmed this validator can’t be hidden — it’s core to how the app works. Attempting to remove it caused our postcode-based shipping settings to be deleted. Fixing this properly requires a second Zapiet subscription, adding extra cost. Other apps, like PickEasy, handle postcode-based rates without needing a secondary app. Zapiet advertises that their pickup + delivery functionality can handle rates by zone, but in practice this is limited and still requires the validator step, making checkout more cumbersome than advertised.
Hi there, Thank you for taking the time to share such detailed feedback. We completely understand how this setup could feel frustrating, especially when you’re trying to create the smoothest possible checkout experience for your customers. We’d be very happy to schedule a call to walk through the best workflow for your store. We’re very sorry as well for the disruption caused when your postcode-based shipping settings were removed. That certainly wasn’t the intended outcome, and we understand how impactful that can be. Please feel free to reach out to our support team via live chat or by email at [email protected]. We would truly appreciate the opportunity to review your configuration together and assist further. Warm regards, Zapiet
Great
Hello, Thank you for your amazing review, you have made our day! Please feel free to reach out anytime. All the best, Nandita
Genesis was amazing and supported me very well when I came into an issue. Talked me through everything and was very patient as I don' have any previous experience with shopify or related apps. Highly recommend!!
Hi Robyn, Thank you very much for taking the time to leave such a kind review. It’s greatly appreciated! It was a pleasure chatting and helping you set up conditional activation within our Zapiet - Pickup + Delivery app, as well as ensuring your pickup and shipping rates were configured correctly. If you ever need further assistance or have any questions, please don’t hesitate to reach out. Warm regards, Genesis
The app works beautifully and looks great. Customer support is incredibly responsive and consistently helpful. It’s easy to use, highly customizable, and flexible enough to roll out across all of my clients. This has become a core tool for me. :)
Thank you so much for the 5-star review! We truly appreciate you taking the time to share that. It really means a lot. If there’s ever anything else you need, even something small, we’re always here to help. Warm regards, Rutvik
Excellent customer support!
Hello Leslie, Thank you so much for this incredible review. It truly means a lot to us and really made our day. Please keep trusting us, and we promise to continue delivering the same level of support for you in the future as well. We’re always here whenever you need us. Best regards, Nandita
Pavlo helped me resolve a billing issue that I had quickly and professionally. Thank you so much for your help and for the great app!
Hi there, Thank you very much for your review and kind words! If you have any other questions down the road, please do not hesitate to send a message. Warm regards, Pavlo
Stephane is great with support highly reccomend
Hi team, Thanks for the lovely review! It was a true pleasure working with you on our live screenshare session to help iron out pass issues which then allowed us to finalize setting our app. Anytime you need help, you can count on this level of support from us! -Steph
this is a very complete app with super fast response time to help with problems and an extensive knowledge base that is easily accessible as you looking to get started and along the way to getting up and running Oak Bay Seafood Gregg
Hi Gregg! Thank you for taking the time to leave this lovely review. Should you nee anything else down the road do not hesitate in reaching out. We are always happy to help! All the best, María
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