Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.8
feedback
1,541
chart
#326
All reviews
Rating Breakdown
Review RSS Feed
Sept. 28, 2023
Hello, Thank you for your review of Zapiet - Pickup + Delivery! We're pleased you're happy with it! Best wishes, Bogi Assistant Support Manager
Sept. 27, 2023
Using app
Almost 3 years
Total reviews
1
Average rating
5.0
Hi Kori, Thank you very much for leaving a review It was my pleasure helping you get our Zapiet - Pickup + Delivery widget installed on your new theme and also to add a couple of locales files so that the correct language appears on your information page. If you have any other questions down the road or need any further assistance, please do not hesitate to send us a message. Best wishes, Jessica
Sept. 25, 2023
Prompt and very helpful support! Also, I love that certain products can be set for restricted pick up dates.
Thank you so much for your positive feedback! We're thrilled we could help out. If you have any more suggestions, questions, or feedback in the future, please don't hesitate to reach out. We're here to help and continuously improve and help. Thank you for being a valued user! - Herman
Sept. 21, 2023
Great support. Love the app.
Hi there, Thank you for your review, it's very much appreciated It was my pleasure helping you last week with our Zapiet - Pickup + Delivery app, including css coding to change the colour of the active method on your cart page. If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
Sept. 19, 2023
Wow! I received the best support. They guided me through everything and took care of setting up most of the configurations. I really appreciate it. Thank you!
Hi Korey, I truly appreciate your review! It's been a pleasure to assist you, and I'm thrilled to hear that I've been able to provide you with the support you needed with Zapiet - Pickup + Delivery. If there's anything else you require, please don't hesitate to reach out to us. Warm regards, Pavlo
Sept. 19, 2023
Hi Sebastien, It was so nice chatting and helping you to get all of your rates set up with our new rates function in our Zapiet - Pickup + Delivery app and giving your customer's a great checkout experience. If you have any other questions down the road, please do not hesitate to send us a message. Thank you, Jessica
Sept. 6, 2023
Probably the best customer service I've ever experienced across any theme or app provider. They were kind, patient and the app works really well.
Hello Marion, Thank you for your wonderful review! We are thrilled to hear that our app is user-friendly and that our support is prompt. It has been a please assisting you and helping your business succeed! If you have any other questions or need any further assistance, please do not hesitate to send us a message. Cheers, Diego & Betty
Aug. 31, 2023
They have always been able to resolve our tech issues with ease and clarity. A great option for pickup and delivery management
Hi Rachel, Thank you very much for leaving a review It was lovely chatting with you and getting your rates up and working with our Zapiet - Pickup + Delivery app. If you have any other questions or need any further assistance, please do not hesitate to send us a message. Cheers, Jessica
Aug. 30, 2023
We have been using this app for years and love it. The features are great. Really expands upon Shopify's rather lackluster in-store pick-up options out-of-box. We are currently upgrading to a Shopify Online Store 2.0 theme and had an issue with the widget not showing up on the cart page. I contacted support and Diego was extremely helpful. He had the issue fixed in just a few minutes. Thanks Zapiet team for the continued support!
Hi Nick, I wanted to thank you for leaving such a great review. It was my pleasure to assist you with your transition to Online Store 2.0 and setting up Zapiet - Pickup + Delivery. If you have any more questions or concerns, please don't hesitate to contact us! Best wishes, Diego
Aug. 30, 2023
Clemency is super helpful! Highly recommend other Shopify store admin to use Zapiet. The best Shopify pickup and delivery plug-in!
Hi there! Thank you so much for taking the time to share your review :) It was a pleasure working with you and getting you set up with our new rates function! If there is anything else we can help with, please do not hesitate to reach out. Hoping you have a lovely day, Clemency
Aug. 24, 2023
First of all, the customer service alone should be reason enough to choose this app. Any issue we've encountered has been promptly responded to and resolved by going above and beyond. As an online shop with food sales, we could not function without the Zapiet App. It allows us to customize everything we need for pick up and delivery. Specific pick-up times, delivery dates, and most importantly preparation time which allows us to put together the freshest ingredients and fresh bake custom orders.
Hi Deanna, Thank you for your review and very kind words It was my pleasure helping you yesterday to make sure that everything was working on your new theme with our Zapiet - Pickup + Delivery app. If you need any further assistance or have any questions, please do not hesitate to send a message. Cheers, Jessica
Aug. 23, 2023
Their Tech support is always exceptional. Whenever we've had issues, they've always helped to sort them out as quickly as possible.
Hi there, Thank you so much for your feedback! It's always a pleasure to work with you on your store :) If there is anything else we can help you out with please do not hesitate to reach out. Hoping you have a lovely day, Clemency
Aug. 23, 2023
Best customer service ever. Easy to have team member available and efficient. Highly recommended!!!!
Hi there! Thank you so much for your kind words. We really appreciate that you took the time to share your experience with us. It was a pleasure to help and assist you with setting up the Zapiet - Pickup + Delivery app. We look forward to continuing to provide great service to you in the future. Cheers, Betty
Aug. 18, 2023
Jessica was great in helping me isolate external issues with the app! I have been able to contact customer service easily!
Hi Robert, Thank you very much for your review It was my pleasure helping you with your setup and rates with our Zapiet - Pickup + Delivery app. If you have any other questions or need further assistance, please do not hesitate to send a message. Kind regards, Jessica
Aug. 18, 2023
Just experienced a wonderful level of service, which can only describe as astonishing. After making a terrible error in removing the app in question. I was fortunate enough to stumble onto Betty. Her thoroughness, patience and attention to detail to ensure that I, a complete novice to both Zaplet and Shopify, was 2nd to none. She managed to reinstate my settings and also tweak my configuration to meet my requirements. She was an absolute life saver, as my foolishness around removing the app, rendered my Shopify platform inoperable. A valuable asset she is, to both Zaplet and Shopify. Thank you Betty.
Thank you so much for your feedback! I'm happy that I could assist you and turn things around after the app hiccup. I'm thrilled that your settings are back on track and meeting your needs with our Zapiet - Pickup + Delivery app. Always feel free to reach out whenever you need help or have inquiries; we are here to support you Warm regards Betty
Aug. 16, 2023
We used to have a calendar app that wasn't connected to Shopify's checkout. So customers had to choose the delivery method twice, at the cart page and at the checkout. This was very confusing and customers would often choose one method at the cart and a different one at checkout. With Zapiet this doesn't happen, when customers select one delivery method, it carries to the checkout. The support I received was amazing, everyone was very helpful and I managed to install it without having to pay someone to do it. It's easy to set up and use. Special thanks to Klaudia!
Hi Gabi, Thank you for sharing your feedback! We're delighted that Zapiet has streamlined the delivery process for your customers and that you're happy with the helpful support of our team. If you ever need further assistance, don't hesitate to reach out. Thank you for choosing Zapiet for your pickup and delivery needs! Cheers, Klaudia
Aug. 16, 2023
The customer service that we received from Stephane today was very clear and helpful. This app allows our bakery to run efficiently with date restrictions and preparation times. It is important for us to have these functions since all of our products are perishable.
Hi, Thank you for the wonderful review! I'm glad I could help with your questions about our Zapiet - Pickup + Delivery app and managing your location's schedules. If you need any more assistance, we're here for you -Steph
Aug. 14, 2023
I was shocked by the number of installs, reviews, and the kind of app behavior when I installed it in my store. Firstly, I kept on trying to insert my Google API. It took about 40 mins to sync and authenticate; I kept texting customer support, and they saw my texts (status: seen, but no reply). Secondly, This app blocked my entire checkout function; their functionality would not load anywhere and freezes the scroll and checkout. I have a basic theme from Shopify, and this app could not install itself correctly. The developers should ensure such problems do not arise for paid users and strengthen your support. Thanks
Hi Hank, Thank you for taking the time to share your feedback. We'd like to apologize for the issues you encountered with our app – the slow response time and the challenges during installation are certainly not the experience we aim to provide. We're actively investigating why our team took longer to respond to your messages, as this is not our usual standard of service. Regarding the installation and checkout problems, we sincerely apologize for the inconvenience caused. We've reached out to you directly to address these theme-related issues and would be happy to resolve the problems you encountered. Please know that we're here to help. Kindest regards, Klaudia
Aug. 11, 2023
Excellent customer service from Betty. To be honest, I was a bit frustrated because I had already lost some time trying to get in touch with support. I would send a message, and by the time they responded, I would no longer be in the office, and this went on for a day (which, those of us in e-commerce, know is a lot of time). And then Betty appeared! She was really attentive, helped me very quickly, and I also noticed that they have much more documentation than before. She sent me very well-explained tutorials, and I would make the updates right at that moment. I've been using the app for several years with another website, and I hadn't needed to seek support in years. But now, with this new website, I had to contact them, and I was very satisfied. Thank you, Betty!
Hi, thank you so much for your taking the time to write such a wonderful review. It was my pleasure helping you out with setting up the Zapiet - Pickup + Delivery app. We are also pleased to hear that you found our documentation helpful in navigating the app. Once again, thank you for sharing your experience, and we look forward to serving you in the future. Best regards, Betty
Aug. 9, 2023
Highly recommend - I was having difficulty setting up my complex delivery configuration for my online store and Zapiet solved all my problems. The dev and support team at Zapiet are extremely helpful and responsive, they guided me through the process with patience and clarity.
Hi Emma, We appreciate your feedback and grit in working through the setup like a trooper! Wish you all the best with the store, and please don't hesitate to reach out if you need anything! All our best to you!