Zapiet ‑ Pickup + Delivery
All reviews
Srivastav was great in helping resolve the issue. I really like using this app and appreciate the quick support when needed. Thank you, Srivastav!
Thank you so much for the wonderful review! I’m really glad I could help resolve the issue and that you’re enjoying the app. Your kind words truly mean a lot! If you ever need anything, I’m always here to help. Sri
Excellente et rapide compréhension de la problématique métier, réponse rapide, précise et avec exemple. Parfait! Merci
Hi Xavier, Thanks a lot of the awesome review! It's always a pleasure to help and provide concise information to go along with it. If you ever need any help, we'll always there for all our merchants! Cheers, Stephane
Walked with me every step until we went live. Very relatable. Very professional. Forever grateful.
Hi Tove, Thank you so much for these kind words! It truly means a lot. I’m so glad I could be there to support you every step of the way, and it was a pleasure working with you through to your launch using our Zapiet - Pickup + Delivery app. Wishing you continued success and we’re always here if you need anything. Warm regards, Jessica
Love working with the Zapiet team! Awesome to talk to humans who help and are knowledgeable about their product. The app works so well for our needs as a florist!
Hi Caroline, Thank you so much for the lovely review! I truly enjoyed working with you as well. It means a lot to hear that our Zapiet - Pickup + Delivery app is working so well for your florist needs, and that I’ve been able to provide helpful, knowledgeable support. If you have any questions, please don’t hesitate to reach out. Warm regards, Jessica
Jessica and Jeanette was really helpful. Thanks
Thank you Spencer for taking the time to update your Zapiet ‑ Pickup + Delivery review, it's much appreciated! It was a pleasure chatting and helping you to offer same-day local delivery throughout the day. If you have any questions or need any further assistance, please do not hesitate to reach out! Warm regards, Jessica
A great Shopify App that keeps improving! Nandita and the team has been providing great support. Highly recommended!
Hello Chris, Thank you so much for reviewing our support. It truly means a lot to know that the app is improving and meeting your business needs. We’re always here if you need any help, and you can absolutely count on us anytime. Regards, Nandita
Amazing app - the customer help is great too. Dealt with Rutvik and he helped with everything.
Hey Lucia, thanks a ton for leaving this review! I’m really happy I could help you get the rates set up. Also, big thanks for being super patient while we were chatting; truly appreciate it! If you ever need anything else, feel free to reach out anytime. We’re here for you 24×7. All the best, Rutvik.
Hi, Thanks for the review! It was pleasure working with you and tweaking our app with the Trexity integration so that the proper rates appeared at checkout. If anything else comes up, don't hesitate to reach out! Steph
Customer service was exceptional. I would have probably deleted the app had it not been for the great team, consistent and helpful follow-up and overall friendliness and helpfulness. Thank you!
Hi Elizabeth, Thank you so much for your lovely review! If you have any questions down the road or need any further assistance, please do not hesitate to send us a message. Warm regards, Jessica
Great app with lots of nice features. Bedst thing is the support which is always available and very helpful.
Hi, Thank you so much for the kind words! We’re really glad you’re enjoying the app and its features. Our support team tries its best to be responsive and helpful, so it means a lot to hear that our work made a difference for you. We truly appreciate your feedback and your support! Warm regards, Pavlo
Amazing support as always, I've had Zapiet on my website for about 5 years now and not only the app works great but their support is always on point whenever there is any issue, even on weekends!
Hi Lucas, I truly appreciate you taking the time to leave such a fantastic review. Your feedback is incredibly encouraging. If there’s ever anything else I can help you with, I’m just a message away. Sincerely, Rutvik
Exceptional Support That Changed Everything I was honestly on the verge of uninstalling Zapiet because I was struggling with the setup, until Jessica joined the chat. From that moment on, everything changed. Jessica went far above and beyond to help me properly set up Zapiet on my Shopify store. Her dedication, patience, and deep knowledge were outstanding. She walked me through every detail step by step and made sure everything worked exactly as needed. At one point, I genuinely thought she must be the owner of Zapiet because of how invested and committed she was to helping me succeed. This level of customer service is rare. Jessica did not just solve a problem, she completely turned my experience around. Zapiet is incredibly lucky to have her, and she is a true asset to the team. Highly recommend Zapiet, especially if you are fortunate enough to get support from Jessica.
Hi Shaymaa, Wow, thank you so much for taking the time to share such a thoughtful review. Your kind words truly mean a lot to me. I’m really glad I was able to help turn things around and get everything set up the way you needed with our Zapiet ‑ Pickup + Delivery app. Your success with your Shopify store is exactly what we aim for. Thank you again for your trust, patience, and recommendation. If you ever need help in the future, we’re always here for you. Warm regards, Jessica
Mediocre app with many bugs. Zapiet ruined our Valentine's Day sales because of bugs that their dev team cannot bother to fix.
Thank you for sharing your feedback. We’re truly sorry for the frustration this caused; especially during such an important sales period like Valentine’s Day. As mentioned in our support conversation, it looks like this was resolved on your end. We did ask what specific steps were taken so we could properly investigate and determine whether any product-level preparation time or date restriction settings may have influenced the earliest available date. We also want to reassure you that we never change store settings without confirming with the merchant first. If this behavior reappears, we would genuinely appreciate the opportunity to investigate it thoroughly. Peak trading periods are critical, and we take recurring availability issues very seriously. Our team is always ready to review store configurations in detail to ensure everything is stable and working as expected. We remain committed to helping you succeed and would welcome the chance to fully resolve any lingering concerns. Jessica
GREAT SERVICE!
Hello Jakob, Thank you so much for the 5-star review! I really appreciate you taking the time to share your feedback. I’m glad I could help, and if you ever need any assistance in the future, please don’t hesitate to reach out. I’m always happy to help Best Regards, Rutvik
Hello Saxon, Thank you so much for the 5-star review! I really loved chatting with you, and I’m super glad I could get your pickup issue sorted. If you ever need anything, just ping us on chat anytime; we’re always around and happy to help. All the best, Nandita
Jessica provided excellent support. Her "stick-to-it-ness" and knowledge of the app helped us solve a difficult problem and stop a series of fraudulent attacks on our site.
Thank you very much Jim for your kind words and for taking the time to leave a review, I really appreciate it! You know where to reach us if you have any questions or need any further assistance. Warm regards, Jessica
Zapiet support is wonderful. We worked with Maria Nandita, Klaudia Diego, and all of them were super knowledgeable, empathetic and helpful. Thank you, team!
Hi Esin, Thanks a ton for dropping this awesome review; it seriously made my day! So glad I could help you out with your product page widget. If you ever need anything else, just give me a shout. I’m always here and happy to help. Regards, Nandita
Jeanette has been a huge help with all the hiccups that come along with launching a store front! We are so appreciative for her support and calmness.
Thank you so much for your kind words! I’m really glad I’ve been able to support you through the launch. Your patience and collaboration made everything so much easier. I’m always here if you need anything as you continue refining your store.
Thank you so much for your 5-star review. I’m glad I could help! We always look forward to assisting our merchants whenever they need support. Wishing you all the best! Allan
Hello, Thanks a bunch for dropping that 5-star review. It seriously means a lot! Your support keeps us pumped to deliver the best experience every time. If you ever need anything else, just give us a shout! Regards, Nandita
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