All reviews

Rating Breakdown

  • 5
    92% (1,371 ratings)
  • 4
    4% (54 ratings)
  • 3
    1% (8 ratings)
  • 2
    1% (9 ratings)
  • 1
    3% (41 ratings)

Reviews with Text

  • 92% (1,361)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 4, 2025

Jessica was SOOOO helpful as always! She is always ready and on go to help me with any issues i may have!

Using app

8 days

Total reviews

1

Average rating

5.0

Developer Reply

It's always a pleasure chatting with you and helping with our Zapiet - Pickup + Delivery app! Please do reach out if you have any more questions or need any further assistance (: Warm regards, Jessica

5 / 5 Share

April 2, 2025

I love the customization and support is TOP NOTCH!

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi Nikki, Thank you very much for taking the time to leave a review! I'm really glad to have been able to help you sort a few different things out on your site with our Zapiet - Pickup + Delivery app (: If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica

5 / 5 Share

March 31, 2025

Manuel was very fast and knowledgeable in helping me. very convenient for us and our business

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi Isabelle, Your kind review made my day! I'm so happy I was able to help quickly - getting your rates and widget set up so your customers can proceed with their purchases. (: Your menu looks delicious, by the way! Let us know if you need anything else - always here for you. Have a great day! Manuel

5 / 5 Share

March 31, 2025

the agent was very responsive, answered all my questions and fixed my issues.

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you Sylvie for your kind words and for taking the time to leave a review for our Zapiet - Pickup + Delivery app (: Please do not hesitate to reach back out if you have any other questions or need any further assistance! Warm regards, Jessica

5 / 5 Share

March 31, 2025

Alles top

Using app

Over 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us a review, Pascale! We truly appreciate your feedback and are happy to hear that you had a positive experience. If there's anything else we can assist you with, don’t hesitate to reach out! -Jeanette

5 / 5 Share

Aug. 25, 2025

Always a pleasure and quick responses to help with any issues that may arise. Great communications and easy to understand feedback with sometimes even providing visual aids. Great support. Thank you

Using app

Over 5 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi Fiona! Thank you so much for the wonderful review! It was truly a pleasure assisting you today. If you ever need a hand in the future, don't hesitate to reach out. We are always happy to help! Best regards Betty

1 / 5 Share

March 30, 2025

It rarely works, and when it does, it's very confusing. Our staff keeps finding orders that have been fulfilled in Zapiet but don't get updated in Shopify. And we have to keep training them to use Zapiet ONLY for in-store pickup orders or local delivery orders, but to use Shopify for UPS orders. That said, this type of incomplete, poorly planned app integration seems to be the standard at Shopify. If I knew a year ago what I know today, I would not have chosen this suite of poorly planned products. And, to rub salt in the wound, the monthly license fees border on rapacious, even if the product actually worked well.

Using app

8 months

Total reviews

2

Average rating

3.0

Developer Reply

Hi there, I’m sorry to hear about the issues you’ve encountered with order fulfillment. This isn’t the experience we want our users to have, and I completely understand how frustrating it must be for your team. We’d love to take a closer look and help resolve this for you. A member of our support team will be reaching out to gather more details and assist with optimizing your setup. We also appreciate your feedback regarding integration and will use it to improve both our documentation and product experience. Please keep an eye on your inbox—we’re here to make this right. Veno Product assistant

5 / 5 Share

March 29, 2025

Laura was the best clear and efficient communication

Using app

26 days

Total reviews

1

Average rating

5.0

Developer Reply

Bonjour Jean-Pascal, Thank you so much for your wonderful review! It was a pleasure helping you set up your delivery schedules and slots. Please don't hesitate to reach back out if you need anything else! Have a great day, Laura P.S. Your flower arrangements look wonderful!

5 / 5 Share

March 28, 2025

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Christina, Thank you for your review! It was a pleasure assisting you with our Zapiet - Pickup + Delivery app! If you ever have any questions or need further support, please don’t hesitate to reach out—we’re always happy to help! Warmest regards, Krystabel

5 / 5 Share

March 27, 2025

Great Help, solved all my issues

Using app

11 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi Chance, Thanks a lot for the awesome review! It was a pleasure working with you to get our app setup to work with your site and provide solutions that work for you. And the future will only make our apps even better as we improve and add to them : ) -Steph

5 / 5 Share

March 26, 2025

Maria was great and got us sorted and back online super fast - thank you Maria!

Using app

Almost 5 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your lovely review. It was a pleasure helping you out with your store. If you need any assistance in the future do not hesitate in reaching back here. Best, María

5 / 5 Share

March 27, 2025

Very handy app. Great customer support. 10/10 would recommend! Jessica was particularly helpful and went way above the call of duty!

Using app

10 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi Christina, Thank you so very much for your lovely review! It was my pleasure to help and get our Zapiet - Pickup + Delivery widget up and running on your site. Any other questions or assistance, please do not hesitate to reach out! Warm regards, Jessica

5 / 5 Share

March 21, 2025

I am not only impressed by the app itself but the customer service is the cherry on top! Add this app NOW!

Using app

4 days

Total reviews

2

Average rating

5.0

Developer Reply

Hey Melissa, Thank you for the 5 stars! I’m glad we were able to work through the product availabilities and how to offer pickup or shipping. Your partnership and the details you shared really helped in getting everything set up in your store! If there’s anything else you need, please feel free to reach out—we're always here to assist! All the best, Gab

5 / 5 Share

March 21, 2025

Amazing app and especially customer service is great!

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Hey Misuzu, Thanks a bunch for the kind words! I’m glad we were able to get your pickup and delivery rates working! The details you provided helped me set up your shipping profile as needed. If you need anything else in the future, don’t hesitate to reach out – we’ve got your back! Cheers, Angelo

5 / 5 Share

March 21, 2025

Issue solved thank you!

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

We truly appreciate your 5-star review, Angely! If you ever need anything, we're always happy to help! -Jeanette

5 / 5 Share

March 21, 2025

Zapiet is an absolute game-changer for managing pickup and delivery on Shopify! The app is incredibly powerful and packed with features, covering almost everything we need right out of the box. Its flexibility and functionality make it an essential tool for our business. What truly sets Zapiet apart is their amazing customer support. The entire advisors are extremely responsive, knowledgeable, and cooperative. They not only fix issues quickly but also take the time to listen to our feedback and suggestions. Their willingness to help and deep understanding of the product make every interaction smooth and productive. Highly recommended for any business looking for a reliable and feature-rich pickup and delivery solution!

Using app

Over 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your wonderful review! We're thrilled to hear that Zapiet has been a game-changer for your business and that our features align well with your needs. Your kind words about our support team mean a lot to us! We take great pride in providing responsive and knowledgeable assistance, so it's fantastic to know that you've had smooth and productive interactions with us. We truly appreciate your recommendation and look forward to continuing to support your business. If you ever have any questions or suggestions, we're always here to help! - Klaudia

5 / 5 Share

March 20, 2025

Using app

2 days

Total reviews

4

Average rating

5.0

Developer Reply

Hi there, Thank you for taking the time to leave a 5 star review, it's very much appreciate! If you have any other questions down the road, please do not hesitate to send us a message. Thanks, Jessica

5 / 5 Share

March 20, 2025

Es muy práctica para ofrecer la opción de pick up, es fácil de configurar, utilizar y la atención a clientes es muy buena. Gracias a Ana que me apoyó resolviendo mis dudas.

Using app

About 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Hola! ¡Muchas gracias, fue un placer ayudarte con tus dudas! No olvides que cualquier ora duda o situación nos puedes contactar de nuevo y aquí estaremos para ti. Con mucho gusto, Ana

5 / 5 Share

March 19, 2025

I had some issues with my zip code rates for delivery and Angelo helped me out. He was so patient. The customer service is amazing.

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Hey Denein, Glad I could help get your rates set up in your store! Your positive feedback really fuels us to keep delivering the best support possible. We appreciate it! Best, Angelo

5 / 5 Share

March 18, 2025

Leo is awesome

Using app

About 7 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hi Robert! I just wanted to say a big thank you for taking the time to leave us a review! It was truly a pleasure to help you set up your new store with Zapiet Pickup + Delivery!! If there's anything else you need, don't hesitate to reach out. We're always here and ready to help! Thanks once again for the review; it really means a lot to me. Leo