Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.9
feedback
1,493
chart
#378
All reviews
Review RSS Feed
March 18, 2025
Absolutely beyond what I was expecting competencies and kindness Thank you very much
Thank you so much for your kind words! We're delighted to hear that we exceeded your expectations. Please reach out if there's anything we can further assist you with. It is always our pleasure! -Jeanette
June 16, 2025
So far really intuitive chat bot and for issues of elevated nature I was able to connect with a live agent within minutes.
Thank you Patricia for taking the time to leave a review, it's very much appreciated! If you have any other questions down the road, please do not hesitate to send us a message. Kind regards, Jessica
March 17, 2025
great support with any inquiries on the app
Thank you so much for leaving us a 5-star review! We truly appreciate your kind words and are thrilled to know you had a great experience. Your feedback means a lot to us, and we look forward to serving you again soon!
March 16, 2025
Incredible support - so swift & helpful. Got it all working despite being completely untechy!
Hi Laura, It made my day to ready your review - thank you so much for taking the time! It was such a pleasure to help. Please never hesitate to reach out if you have any other questions, we're always here to help with the techy stuff. (: Have a wonderful day! Gab
March 15, 2025
Hi, Thank you for supporting us and leaving your rating! It’s been a pleasure to help you. Don’t hesitate to reach us any time! Best wishes, Pavlo
March 14, 2025
I am so impressed with customer support. I was having issues installing everything properly. We are a flower and gift shop and we need to be able to offer delivery/pick up and shipping. We also have charges for delivery based on zip code. It's a bit complicated and Zapiet jumped on and helped me work through everything so that it not only functions the way we need but it also looks great and is intuitive for the customer. Highly recommend!
Hi Abby, I want to thank you for taking the time to write such a wonderful review! It was such a pleasure speaking with you, and I was happy to get your store all set up with our Zapiet - Pickup + Delivery app. Please never hesitate to reach back out if you have any other questions or concerns - we are always here to help. Have a wonderful day! (: Anggy
March 13, 2025
Hi Mike, Thank you for taking the time to leave a review, it's very much appreciated! It was lovely chatting and helping you with our Zapiet - Pickup + Delivery. If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
March 13, 2025
Assistenza SUPER!
Hi Frida, Thank you very much for taking the time to leave a review! It was a pleasure helping you with your pickup & shipping with our Zapiet - Pickup + Delivery app. If you have any questions or need any further assistance, please do not hesitate to reach out (: Grazie, Jessica
March 12, 2025
A supremely useful app. We mainly use the scheduler feature but it's essential for our shop. This group has easily some of the very best customer support as well, so if you have questions or any issues you can expect personable, considerate and thorough support pretty much any time of day. Really great!
Hello Wyatt, Thank you so much for taking the time to come write this lovely review ! It has been a pleasure to discuss with you, and your suggestions and feedback are always welcome. All the best, Sandy
March 12, 2025
The app allows you to be able to customize how you want to engage with your customers through store pick up and delivery options. While it took some getting used to the app set up at first, the customer service was 5 star and they were available and easy to work with. They went above and beyond to fix the problem. Highly recommend.
Hi Jessica, Thank you so much for your lovely review! I truly appreciate you taking the time to leave your feedback. It was a pleasure to help with your rates and checkout experience. (: It was great speaking with you - please reach back out whenever you need! Angelo
March 10, 2025
Hi there! Thank you so much for your amazing 5-star review! Feel free to reach out to us anytime you need a hand! Regards Betty
March 7, 2025
Hi there! Thanks so much for that 5-star review! It was my absolute pleasure speaking with you, and getting your email notifications perfect for your customers. We're always here to help, so reach back out anytime. Have a wonderful day! (: Anggy
March 6, 2025
Hi Jackie! On behalf of Laura, Manuel, and the whole team - thank you so much for taking the time to leave a review! (: It was our pleasure helping you set up your delivery options. We're always here to help with anything you need. Have a great day! Ana
March 5, 2025
Support team is really involved to ensure everything works as needed. Quick and detailed suport.
Hi and thank you for the fantastic feedback and review If anything else comes up, we'll be there to help! -Steph
March 3, 2025
There was an issue with the functionality of my website that appeared to be Zapiet related. It wasn’t, but the support person Manuel went over and above to assist with solving the code issue. Zapiet customer support is fabulous, and the app is great too.
Hey Julie! This is Manuel from Zapiet!! I'm glad we were able to troubleshoot and fix the issue you were having with the cart icon and the checkout button. The details you provided were really helpful. Happy we got everything working! Don't hesitate to contact us if you need further assistance!! Manuel
March 3, 2025
Fantantic support team
Thank you so much for your kind words! It was truly a pleasure to assist you. If you ever need further assistance, don't hesitate to reach out! Jeanette
Feb. 28, 2025
Stephane provided us with excellent service and was able to get our local delivery back up and running. He also took the extra step to make some great recommendations to help our user experience and overall functionality. 5 stars!
Hi, Thank you so much for taking the time write such an awesome review! It was a pleasure to help with the rates at checkout and to offer some advice to better improve the experience for both you and your customers with using our app : ) -Steph
Feb. 27, 2025
Angelo was super cool with my long ass explainations and senarios. He really delivered super customer service and detailed explainations of the specific functionailty that my company require. Once Again Thank you Angelo!
Hi there! Thanks a ton for your amazing review! I’m really pumped to hear you had a smooth chat with me! Your kind words really keep me and our entire Zapiet support team fired up to do our best. It was a pleasure to help set up your service schedule! If you need a hand in the future, just give us a shout! Cheers, Angelo
Feb. 26, 2025
Support team is very helpful, just name the issue and they will resolve it for you seamlessly. I have been assisted by Anggy, and fixed the issue in minutes. Great team that have your back in eCommerce.
Hi Mohammad, Thank you so much for taking the time to write a review! I really appreciate your kind words. (: It was my pleasure helping get your widget design to match your store's language. We're always here to help, so reach out anytime. Have a great day! (: Anggy
Sept. 5, 2025
Stephane is my go to for support. I appreciate his knowledge of the app and helps with coming up with solutions.
Hi Tina, Thank you so much for the kind review! It was a pleasure investigating those abandoned checkouts with you. Hopefully, the postal code validation report will be a helpful tool for you going forward. Please don't hesitate to reach out if any other questions come up. All the best, Steph