Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.8
feedback
1,541
chart
#326
All reviews
Rating Breakdown
Review RSS Feed
March 13, 2023
Amazing app with local pickup/ delivery. I love how fast their agent response and always 100% solve all my problems. Thank you
Hi Vi, Thank you so much for your review It was my pleasure helping you this afternoon with our Zapiet - Pickup + Delivery app to update the locales files, correct wording on the information page and rates. If you have any other questions or need any further assistance, please do reach out! Cheers, Jessica
March 8, 2023
Great product, and very helpful staff. They guided me through the install and configuration process. Highly recommended
Thank you so much for you kind words and review Steve! It was my pleasure helping you today via our live chat with distance validation for local deliveries in our Zapiet - Pickup + Delivery app. Once you have the Carrier Service API enabled, please let me know and I will be more than happy to help you with the rates set up. Thanks again, Jessica
Aug. 22, 2024
Merchant support provide a timely answer to emails with clear concise instructions. Jessica reach beyond the app to help me find the problem Thank you Jessica
Thank you very much Stacey! It was great chatting with you via email to resolved your issue and getting your product moved over to the General Profile, so that the correct rate would appear at checkout from our Zapiet - Pickup + Delivery app. If you have any other questions or need any further assistance, please do not hesitate to send a message.
March 3, 2023
Super useful in getting our site set up efficiently. Great features. Sam has been super helpful in assisting with setup and explains so in depth that you understand. Great experience. Thank you.
Thank you very much for taking the time to write us a lovely review! We're always happy to help our merchants answer their questions or setup our app via our many support channels, such as screen-sharing. -Steph
March 3, 2023
A difficult company to work with and not very accommodating when it comes to issues with the app not being used.
Hi Mike, Thank you for taking your time to leave a review on the app store. Our refund policy regarding app charges aligns with that of Shopify, that being that app charges are non refundable. However, we understand that each situation is different and we are always willing to go the extra mile to support our merchants. Unfortunately in this case you had the app installed many months past your use date that seen us unable to issue a refund or a credit. I understand that you are a seasonal store and I have reached out to you personally to understand if there is anything more we can do to support you. Kind Regards, Sam
March 3, 2023
I want to thank Klaudia for the great support. Our ecommerce store is finally working perfectly. Recommended!
Using app
Over 1 year
Total reviews
1
Average rating
5.0
Hi there, Thank you for the 5 star review! I'm glad to hear that your eCommerce store is now working perfectly! It was great chatting with you as I got to understand more about your store pickup and delivery requirements. Cheers, Klaudia
March 2, 2023
The product and support is top notch! Without this app my store would not be so modern and future proof.
Hi Caroline, Thank you so much for your review and kind words It was my pleasure helping you today with the update and making sure that your website is working as it should so your customer's can place their pickup & local delivery orders. If you have any other questions, please do not hesitate to reach out. Thanks again, Jessica
March 2, 2023
What an amazing customer support! Whille setting it up, I felt like I have my own development team sitting next to me.
Hello Burak, Thank you for these lovely words ! It was a pleasure to help you configure our apps ( Zapiet - Pickup + Delivery and Zapiet - Rates by Distance ) to match your needs. I'll be there if you have any more questions. Thank you, Sandy
March 2, 2023
After hours and hours of trying to figure out what was wrong with the widget. I started to realize that there was nothing wrong with the widget but my theme. Krystabel did so awesome in figuring out what was wrong. Definitely would have saved me so much time had I asked in the beginning. Great and lightening fast customer service! A+++
Hi Crystal, Thanks for such an A+++ review! It was a pleasure helping you out with our Zapiet - Pickup + Delivery widget and glad I was able to save you some time. We try our best to serve you at lightning speed! All the best, Krystabel
March 2, 2023
Really great app for my business needs. I was stuck trying to correctly configure my shipping rates and needed to ask for assistance from the team. I was prepared to wait a long time for a response, but Claudia got back to me so quickly and resolved my issue straight away! Really great customer service and support! Thank you!
Hey Hung, Thanks for the amazing 5 star review! It was a pleasure assisting you with your delivery and shipping rates. We're here should you need anything else in the future! Cheers, Klaudia
March 1, 2023
Excellent service à la clientèle! Très rapide et efficace pour régler les problèmes. Bonne accompagnement dans toutes les fonctionnalités possibles. Je recommande.
Bonjour Sarah, Ce fut un plaisir de vous aider avec les différentes fonctions de notre application ; obtenir notre widget sur votre site, supprimer un code/app en conflit, les notifications par courriel, etc. Si vous avez d'autres questions, n'hésitez pas à envoyer un message. Merci, Jessica
Feb. 28, 2023
Jessica is always very helpful with questions and assistance as issues pop up. The live messaging is a very helpful service
Hi Aimee, Thank you so much for your kind words and lovely review, I really appreciate it It has been my pleasure helping you with different questions regarding our Zapiet - Pickup + Delivery app and especially today with subscription integrations. Any other questions, please jump back on our chat and I'll be more than happy to help. Cheers, Jessica
Feb. 25, 2023
We absolutely love using the Zapiet app for our store as it allows us to include pickup and delivery options for our customers! The app is very easy to use and when we've had any questions or need assistance - their support team is INCREDIBLE! Huge shoutout to Klaudia, who helped us set everything up so perfectly on our store!
Hi Sam & Joe, Thanks for the glowing review We are delighted that you love using our app and that we were able to help you with offering pickup and delivery services to your customers. We are thrilled to have been able to assist you with the setup process, and your cheese and charcuterie boards looked absolutely stunning! We hope you enjoy continuing to use our app. Cheers, Klaudia
Feb. 24, 2023
This app has worked very well for our business. The settings allow flexibility to customize as we need, and support has been fantastic when we do have questions or needs.
Hi Beth, Thanks for the glowing review! We're thrilled to hear that Zapiet has helped your business and store pickup needs Should you require any further support, please feel free to reach out! Cheers, Klaudia
Feb. 23, 2023
I highly recommend this app to anyone needing a delivery date picker widget. The product is fantastic and the support goes above and beyond to ensure you are set up correctly. The ongoing support this give is also amazing. Go give it a go, you will be satisfied with the app.
Hi Anna, It was my pleasure helping you this evening with our Zapiet - Pickup + Delivery app, the tags, rates, integrations, etc. If you have any other questions down the road, please do not hesitate to send us a message. Thanks, Jessica
Feb. 23, 2023
Great app to manage local deliveries. I did a feature suggestion and it got implemented within a week. Awesome service.
On behalf of our Zapiet team, thanks for leaving such an amazing review! We are always on the lookout for new features for our Zapiet - Pickup + Delivery app and we're happy that we could implement them for you! Please reach out to us if you need anything else! Cheers, Krystabel
Feb. 21, 2023
The Zapiet app customer service and technical assistance is wonderful! Easy to use. Jessica helped me connect to Roadie and looking forward to a smooth experiece thanks for the service!
Hi Amy, It was my pleasure helping you today with our Zapiet - Pickup + Delivery app and getting everything set up with your rates, locations, Roadie integration, etc. If you have any other questions or need any further assistance, please do jump back on the live chat. Also thank you for been our 1,000th 5* review on the Shopify App Store :D Cheers, Jessica
Feb. 11, 2023
Great product, solved so many cart & checkout issues for us. Support team were a great help with hours of chat and emails.
Hi Stephen! On behalf of our Zapiet team, thank you so much for such a thoughtful review! It was a pleasure helping you with our Zapiet - Pickup + Delivery app and your checkout today. Please reach out to our team whenever you require further assistance in the future. Thanks for your time and have a great day ahead, Krystabel
Feb. 10, 2023
I have been using the solution for around a year now, great app and great support team. It is a bit pricy but it is definitely worth it!
Hi there! Thank you so much for your kind words, it really means a lot! It was our pleasure helping you set up our Pickup and Delivery widget in your new theme. If you have any further questions, please do not hesitate to reach out and we'd be happy to help! Have a great day, Clemency :)
Feb. 9, 2023
Fantastic, flexible app and Zapiet's support is great. We use Zapiet - Pickup + Delivery along with Zapiet - Rates by Zip Code which enables us to accommodate our store's complex local fulfilment requirements.
I appreciate you taking the time to write such a positive review. It was great collaborating with you on your store. Please don't hesitate to reach out if you ever need assistance with our store pickup and delivery app. - Veno