Zapiet ‑ Pickup + Delivery

Feb. 9, 2023

From other similiar apps we were having bugs with, Zapiet saved our store and were really easy to get ahold of the english speaking customer agents who helped so fast and you can reenter the chat whenever if another question arrises. I am located in Colorado so I wasnt sure that this UK app would be the best choice. So far, its exactly what we wanted after torubleshooting so many other ones

Feb. 8, 2023

Everything we could ask for! We're a florist and needed a calender for pick up and delivery and this app does EVERYTHING it says it does! After installing the app, Veno was super helpful in setting it up properly and assisting with all my (sometimes very vague) questions. He was patient and incredibly useful. This app is well worth every cent and integrates perfectly!

Feb. 8, 2023

We cannot thank Jessica enough for her continued tech support and patience as we navigate our growing business! We never imagined the level of customizations this app afforded us, and Jessica guided us through all of the many offerings to help us achieve our business goals. Thank you Jessica!!!

Feb. 7, 2023

We used Zapiet to offer Local Delivery and Store Pickup for Online Balloon business. They help us to set it up and great service afterwards. The app works great.

Feb. 6, 2023

I love the way Stephane help me out with an issue. Their support is very quick. I highly recommend their app services and support.

Feb. 3, 2023

OMGGGGGGGGG I LOVEEE THISS APPPPP!!!! YESSSS GOD SENT! Jessica, My LOVE! Thank you soo very kindly. I LOVEEE YOU!!!! GOD BLESS!!!!

Feb. 3, 2023

Jessica was extremally helpful and fixed my issues immediately. And then explained why it was happening so I can know for the future.

Feb. 3, 2023

Jelizaveta was very very helpful and patient with me. She walked me through everything step by step. Thank you so much! App works great!

Feb. 2, 2023

Fantastic quick support. Cant fault the level of customer service and detailed replies received. thank you

Feb. 1, 2023

Hi, Jayne give me really good and quick support to me and she handles and shot out the issue really quickly. thank you very much. she is the best!

Jan. 31, 2023

Great app, but even better staff working for the app, Jessica went above and beyond this evening. We were really struggling with the rates and getting our shipping and local pick up options sorted, Jessica step by step talked us through it and fixed everything for us, answered a lot of silly questions from us having no idea what we are doing. I realised near the end that Jessica had actually stayed later than what her shift was to help us, yet again fix another issue with product specific preparation time. Credit to your team.

Jan. 30, 2023

Jessica was very helpful and patient with me that I am beginner with shopify so I need an extra care as she did. Thank you!

Jan. 24, 2023

Amazing & very professional. If you have any issue, they will solve it very fast. They respect your business. Thank you guys

Jan. 8, 2024

UPDATE January 8, 2024: DOES NOT WORK WITH ANY MOBILE APP SERVICE -- DON'T USE ZAPIET IF YOU WANT YOUR SHOPIFY STORE TO BE A MOBILE APP. We spend over five weeks getting the runaround from MageNative and Shop2App because Zapiet told us both worked with Zapiet...but never got a correctly functioning app and had to follow up multiple times with Zapiet before they admitted Zapiet actually DOES NOT WORK WITH ANY MOBILE APP PROVIDER AT ALL, including the ones they had been advertising compatability with (MageNative and Shop2App). Zapiet Support staff repeatedly gave us conflicting answers, deletied their previous replies, and we left with very little evidence that anyone at Zapiet actually knew what was going on, or even took to heart all the time and money we wasted having taken Zapiet's advice. Eventually, Zapiet did finally remove MageNative and Shop2App from their list of compatible apps only after we asked them again and again and again--hoping other potential customers don't waist the money and time we did bringing on Zapiet, let alone taking their advice. (Side note about the mobile app provide Zapiet said their app worked with when it never actually did: Our experience working with MageNative was horrible--they led us on w/misleading replies, consistently missed deadlines, wouldn't reply until we'd reached out repeatedly, and morel At times we had trouble understanding their replies at all (not sentences, using terms incorrectly). Besides checkout never ever working correctly w/ Zapiet settings on our app developed by MageNative, there were lots of other issues on our app by MageNative (like not being able to select quantity of item before adding to cart and more). Zapiet and MageNative each blamed one another for why our mobile app never worked correctly and neither actually did anything we witnessed that helped identify or solve issues. After we repeatedly outlined all these issues to both Zapiet and MageNative, finally a MageNative rep who seemed to have some level of authority offered to try building our app w/Zapiet settings again, but given our experience over 5+ weeks trying to work with MageNative and Zapiet, we definitely did not want to tie our business to these horrible services. All this to say, even without Zapiet, we would not recommend working with MageNative. ) Original Review Jan 23, 2023: Does not work with Shopify Basic Plan (even if billed annually). Their website was misleading about this, which we shared with their Support Staff and they've updated the text now, but they also still have on their site as of right now: "If you are on Shopify Starter or Basic plan, you can still use our app without the Rates feature." This doesn't make any sense because, just as one example, in order for only the pickup rate to show when a customer selects pickup during checkout, you cannot be on a Shopify Starter or Basic plan. It's like saying, you can download our app on any shopify store...but then leaving us to discover on our own that it will only work correctly if they have a Shopify plan other than Starter or Basic. As of right now, upgrading beyond the Basic Shopify plan would cost us $540...and we haven't even paid for the Zapiet app yet! What's more, we see lots of other customers on the support pages complaining about code left on their sites after uninstalling Zapiet...and this leftover code impacting the performance of other apps, too. Sounds like we have even more frustrating surprises from Zapiet in our future even though we've ended the trial and uninstalled the app. Definitely looking elsewhere for another app that provides these services before investing $540 + the app's monthly fee to even see whether or not it's a good fit for our site. Overall feel misled by the bait-and-switch of Zapiet.

Jan. 18, 2023

Wir liefern in gewissen Regionen in NRW. Zapiet ermöglicht uns, den Kunden die Regionen einfacher zu vermitteln und Risiken aus dem Weg zu schaffen. Auch sind wir mit dem Support sehr zufrieden. Wir werden ernst genommen und bekommen sehr schnell Hilfe. Unsere Erfahrung ist sehr positiv.

Jan. 18, 2023

This is a super app to help allow Pickup and Delivery options for my customers. The app is simply to use and the customer service team is awesome, they are very friendly and trust worthy. It is a great app to enhance a shopify store.

Jan. 17, 2023

Great app with even better service! Did all of the functionality I could imagine. It is a little pricey but the extra orders I will get from it will more than pay for the cost.

Jan. 17, 2023

María was incredible - she was able to answer all of my questions and fix issues that I was unable to fix on my own. She was very responsive. I give her 10/10 customer service!

Jan. 11, 2023

Great app for pickup and deliveries, The support team helped me through the setup of my shop. 5 Stars

Jan. 10, 2023

Jessica is incredible and went above and beyond with her service. Honestly it was the best customer service experience ive ever had! Attentive, thoughtful and incredibly helpful. She's amazing!