Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.8
feedback
1,610
chart
#287
All reviews
Rating Breakdown
Review RSS Feed
March 23, 2023
An awesome real time support! It worth each penny they charge for the services. They saved hours of my time.
Hi Alexey, Thank you so much for taking the time to write such a wonderful review! I'm glad that you are happy with not only our Zapiet - Pickup + Delivery app, but our support team as well If ever you need help or have any questions, we'll be there! -Steph
March 23, 2023
Seems like a great app. Veno has been very helpful with an integration issue with another app and also provided other fixes and solutions for me.
Thank you for the kind words and a wonderful review. It was a pleasure working with you on your lovely store. As always, we're here if you ever need help with our store pickup and delivery app. -Veno
March 22, 2023
Incredible customer support team. They have your back and want to make sure any hiccups are resolved quickly.
Hi Nour, Thank you so much for taking the time leave such a kind review! It was a pleasure helping you get our pickup and delivery widget set up on your theme and testing it with you :) If there is anything else we can help with, please do not hesitate to reach out! Hope you have a great day, Clemency
March 22, 2023
Great support! Helped me with my issue quickly and in a professional way. Recommended over other options.
Hello Robert, Thank you for taking the time to leave us this lovely review ! Don't hesitate to contact us again if you have any more questions about our Zapiet - Pickup + Delivery app and we'll be happy to assist you :) All the best, Sandy
March 21, 2023
Des fonctionnalités variées qui s'adaptent à votre boutique et un service client très réactif, je recommande !
Bonjour Léa, Merci beaucoup pour vos paroles aimables à propos de notre application Zapiet - Pickup + Delivery et de notre service à la clientèle. Ce fut un plaisir de vous aider avec différentes fonctionnalités, dont la validation à distance par code postal et les tarifs. Si vous avez d'autres questions, n'hésitez pas à envoyer un message. Bien à vous, Jessica
March 21, 2023
5/5 great service !!!!!! A lovely chat support is so nice to have when building a site. 10/10!!!!!!!!
Hello Albin, Thank you for your lovely words. It was a pleasure to assist you in the creation of your site ! Don't hesitate to reach back, if there is any more settings you need us to configure Have a great day, Sandy
March 16, 2023
I emailed with several support folks that day because I thought I had several different issues. Jessica was very knowledgeble and her fix cleared up all of those issues.
Hi Rich, Thank you for leaving such a lovely review, It was my pleasure. If you need any further assistance with rates or anything else for that matter, please do not hesitate to send a message. Kind regards, Jessica
March 16, 2023
Extremely helpful team and a great app! They work with you every step of the way to make sure their app integrates as smoothly as possible into your workflow. We had some bumps in the road due to other apps, but Stephane was a huge help in getting all the kinks worked out and we were able to roll out local delivery for our shops! I never hesitate to reach out with a problem, and they are always happy to help, and always in a timely manner! It seems like they have helpful staff in every time zone because I have always been able to set up a zoom call or chat at my convenience. The initial setup can be intimidating, but they will do as much as they possibly can to make it accessible and convenient.
Hi and thank you so much for taking the time to leave such a great review We take pride in helping our merchants as quickly and efficiently as possible, using whichever channel works best, be it live chat, screen-sharing, emails or good old voice calls! If you every need us in the future, we'll be there and happy to help! -Steph
March 15, 2023
Overall I think it's a great app and support team are fantastic and responsive. I had Shipday integration issues and the team really went out of their way to get it working. Really appreciate their support. Highly recommend Zapiet.
Hi Mustafa, Thank you so much for taking the time to leave a wonderful review. I am delighted that we were able to resolve any issues between Zapiet Pickup + Delivery and Shipday. If there is anything we can assist you with going forward, please do not hesitate to contact us. Kind regards, Ronan
March 13, 2023
Amazing app with local pickup/ delivery. I love how fast their agent response and always 100% solve all my problems. Thank you
Hi Vi, Thank you so much for your review It was my pleasure helping you this afternoon with our Zapiet - Pickup + Delivery app to update the locales files, correct wording on the information page and rates. If you have any other questions or need any further assistance, please do reach out! Cheers, Jessica
March 8, 2023
Great product, and very helpful staff. They guided me through the install and configuration process. Highly recommended
Thank you so much for you kind words and review Steve! It was my pleasure helping you today via our live chat with distance validation for local deliveries in our Zapiet - Pickup + Delivery app. Once you have the Carrier Service API enabled, please let me know and I will be more than happy to help you with the rates set up. Thanks again, Jessica
Aug. 22, 2024
Merchant support provide a timely answer to emails with clear concise instructions. Jessica reach beyond the app to help me find the problem Thank you Jessica
Thank you very much Stacey! It was great chatting with you via email to resolved your issue and getting your product moved over to the General Profile, so that the correct rate would appear at checkout from our Zapiet - Pickup + Delivery app. If you have any other questions or need any further assistance, please do not hesitate to send a message.
March 3, 2023
Super useful in getting our site set up efficiently. Great features. Sam has been super helpful in assisting with setup and explains so in depth that you understand. Great experience. Thank you.
Thank you very much for taking the time to write us a lovely review! We're always happy to help our merchants answer their questions or setup our app via our many support channels, such as screen-sharing. -Steph
March 3, 2023
A difficult company to work with and not very accommodating when it comes to issues with the app not being used.
Hi Mike, Thank you for taking your time to leave a review on the app store. Our refund policy regarding app charges aligns with that of Shopify, that being that app charges are non refundable. However, we understand that each situation is different and we are always willing to go the extra mile to support our merchants. Unfortunately in this case you had the app installed many months past your use date that seen us unable to issue a refund or a credit. I understand that you are a seasonal store and I have reached out to you personally to understand if there is anything more we can do to support you. Kind Regards, Sam
March 3, 2023
I want to thank Klaudia for the great support. Our ecommerce store is finally working perfectly. Recommended!
Using app
Over 1 year
Total reviews
1
Average rating
5.0
Hi there, Thank you for the 5 star review! I'm glad to hear that your eCommerce store is now working perfectly! It was great chatting with you as I got to understand more about your store pickup and delivery requirements. Cheers, Klaudia
March 2, 2023
The product and support is top notch! Without this app my store would not be so modern and future proof.
Hi Caroline, Thank you so much for your review and kind words It was my pleasure helping you today with the update and making sure that your website is working as it should so your customer's can place their pickup & local delivery orders. If you have any other questions, please do not hesitate to reach out. Thanks again, Jessica
March 2, 2023
What an amazing customer support! Whille setting it up, I felt like I have my own development team sitting next to me.
Hello Burak, Thank you for these lovely words ! It was a pleasure to help you configure our apps ( Zapiet - Pickup + Delivery and Zapiet - Rates by Distance ) to match your needs. I'll be there if you have any more questions. Thank you, Sandy
March 2, 2023
After hours and hours of trying to figure out what was wrong with the widget. I started to realize that there was nothing wrong with the widget but my theme. Krystabel did so awesome in figuring out what was wrong. Definitely would have saved me so much time had I asked in the beginning. Great and lightening fast customer service! A+++
Hi Crystal, Thanks for such an A+++ review! It was a pleasure helping you out with our Zapiet - Pickup + Delivery widget and glad I was able to save you some time. We try our best to serve you at lightning speed! All the best, Krystabel
March 2, 2023
Really great app for my business needs. I was stuck trying to correctly configure my shipping rates and needed to ask for assistance from the team. I was prepared to wait a long time for a response, but Claudia got back to me so quickly and resolved my issue straight away! Really great customer service and support! Thank you!
Hey Hung, Thanks for the amazing 5 star review! It was a pleasure assisting you with your delivery and shipping rates. We're here should you need anything else in the future! Cheers, Klaudia
March 1, 2023
Excellent service à la clientèle! Très rapide et efficace pour régler les problèmes. Bonne accompagnement dans toutes les fonctionnalités possibles. Je recommande.
Bonjour Sarah, Ce fut un plaisir de vous aider avec les différentes fonctions de notre application ; obtenir notre widget sur votre site, supprimer un code/app en conflit, les notifications par courriel, etc. Si vous avez d'autres questions, n'hésitez pas à envoyer un message. Merci, Jessica