Zapiet ‑ Pickup + Delivery
Smarter delivery options for pickup, local delivery & shipping
Rating
4.9
feedback
1,612
chart
#421
All reviews
Review RSS Feed
June 5, 2025
AMAZING support ! Thanks again !
Hi there! Thank you very much for your kind words! It was truly a pleasure to assist you. Please know that we are always here to lend a helping hand whenever you need it. Don't hesitate to reach out to us anytime. Best regards Betty
Nov. 14, 2025
Incredibly helpful and very patient with all my questions! I was able to get everything set up in the timeframe I asked. Stephane was great!
Hi Vanessa, Thanks for the awesome review! It was a real pleasure talking to you on our call and planning out the solution for your store during the holidays. And if ever you need a helping hand for the next holiday periods, let us know! Steph
June 2, 2025
I am not tech savvy but the customer service across the board helps me figure out if app is being buggy and resolves issue in real time. It is not often that we experience this level of high quality service in this industry. Totally worth my hard earned money. Try it out but make sure the app interface is working on mobile as well it is on your desktop because that's where the problem is likely to happen.
Hi Punita, It's lovely to see your honest, lively feedback! I truly appreciate it. I am glad to know our team has been able to provide valuable support for you. I hope you keep enjoying using the app and find it helpful for your business! I wish you the best of success, and we're here to help you any time! Warm regards, Pavlo
Sept. 26, 2025
I had a few questions about the app and Jessica from Zapiet provided excellent support. She was quick to respond, clear in her explanations, and very helpful throughout the entire process. Great customer service! Regards, Stephan Stein Again great help from Jessica, hade some questions and some extra thought about how we can setup delivery etc and she really helped me out here.. THANKS AGAIN!
Thank you very much Stephan!!! It's always a pleasure chatting and helping you with your questions and putting our heads together! If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
June 1, 2025
Leo (support) is really friendly and was so helpful solving my issue and it is solved within 20mins! thanks for the help!
Hi! I just wanted to say a big thank you for taking the time to leave us a review! It was truly a pleasure to assist you, and I'm glad we were able to sort out the issues you had with the internal delivery notifications. If there's anything else you need, don't hesitate to reach out. We're always here and ready to help! Thanks once again for the review; it really means a lot to me. Leo
May 30, 2025
Hi Ian, Thank you for the review for our Zapiet - Pickup + Delivery app! I'm glad that everything is now up and running and on the latest version! If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
May 29, 2025
Zapiet is a cool app which im trying out to use in my coffee roastery webshop, with the help of Stephan it went a lot easier and faster!
Hi Mark, Thanks for the awesome review! It was a pleasure helping you finalize the setup for our Zapiet - Pickup + Delivery app : ) If you ever need (or want) a helping hand, we're there for you, -Steph
May 24, 2025
Krystabel in customer service solved a complicated issue I had, and did it while I was asleep. It was great news to wake up to in the morning! Thank you!
Hi there! Thank you so much for taking the time to leave such a thoughtful review! It was a pleasure helping you get your Zapiet - Pickup + Delivery widget back up and running on your store. If you ever need any help or have further questions, please don’t hesitate to reach out — we’re always here and happy to assist. Warmest regards, Krystabel
May 22, 2025
By FAR the best app support we have had in our transition to Shopify. Knowledgeable and fast with quick understanding of our unique needs. They left my store better than they found it. And the app absolutely rocks at doing the job it's designed to do. Thanks so much!
Hi Josiah! Thank you so much for your kind words! It was such a pleasure speaking with you, and I'm so happy we could make your transition to Shopify as smooth as can be. Your store looks great - so glad Zapiet's Pickup + Delivery can be a part of your journey! We're always here to help. Have a great day! Anggy
May 22, 2025
Ran into some issues when first installing and setting up this up (likely caused by us not the software), but between their AI Chat and quick live merchant support specialist, Jayne, we were back up and running quickly. Although could use some improvements with bulk edits and changes, Zapeit P&D has a ton of features and excited to get setup completed and start using it on our new site.
Hi Chris, Thank you for your kind review. It was great that we could iron out the bumps & get you on your way to complete your setup. You know where we are in the future & our product team welcome any suggestions for improvements to Zapiet - Pickup + Delivery. Jayne
May 21, 2025
Hi there, Thank you so much for your kind review! If you ever need assistance in the future, don’t hesitate to reach out, we’ll be more than happy to help! Best, María
July 10, 2025
Love Zapiet and there customer service is great, always quick and super helpful!
Hi Claudia, Thank you so much for the kind words! We're thrilled to hear you're loving Zapiet and that our support team has been helpful. We're always here if you need anything! Warm regards, Brian
May 15, 2025
Jessica with Zapiet was amazing- helped solve a store issue that caused lost revenue and spent extra time with us on chat to ensure everything was working properly. Thank you so much.
Hi Meagan, Thank you very much for taking the time to leave a review! It was lovely chatting with you and getting your store setup with our Zapiet - Pickup + Delivery app to offer a more dynamic experience for your customer's. If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
May 15, 2025
This app is absolutely fantastic! It supports us in so many ways, especially with tasks that aren’t possible through native Shopify features. The support team is also outstanding. A special thanks to Betty for going above and beyond with her assistance and follow-up. Truly exceptional!
Hi there! Thank you so much for your kind words! We're absolutely thrilled to hear that the app has been such a valuable support to your business. It means a lot to know we're making a difference! If there's ever anything else you need, we're always here to help. Best regards Betty
May 14, 2025
Great experience with Zapiet! We rely on their app for order statuses, and when it briefly stalled, their team quickly resolved it. Highly recommend their reliable service!
Hi Leo, Thank you for taking the time to leave our team this wonderful review! We are glad that our team was able to provide you with swift and effective help with our Zapiet - Pickup + Delivery and its POS tiles. And if you have any further questions, we'll be there to help, -Steph
Dec. 22, 2025
Fantastic support, thank you so much! Always have quick support when needed. Great App!
Thank you very much Lonnie for the lovely review, I really appreciate it!!! It was a pleasure chatting and getting a few little odds and ends sorted on your site with our Zapiet ‑ Pickup + Delivery app. If you have any questions or need any further assistance, please reach out! Kind regards, Jessica
May 13, 2025
I cannot find enough words, Angelo from Zapiet spent almost 3, 4 hours with me on the chat trying to help me out configure some complicated issues for my business needs. He successfully and patiently helped me out configure the app to the best he could. Thank you soooo much to Zapiet, and I recommend this app for any business need pickup and delivery.
Hey Nadine! Big thanks for the kind words! It was a real pleasure helping you get everything running smoothly. Glad we tackled those bumps together and landed on a setup that fits your biz like a glove. Your shoutout goes a long way—not just with me, but the whole Zapiet team! If anything else pops up or you just want to double-check something, we’ve got your back. Wishing you continued success, Angelo