Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.8
feedback
1,541
chart
#326
All reviews
Rating Breakdown
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Oct. 7, 2022
This app is super useful for us, especially with all of our delivery zones. Great support as well when needed!
Hi Greg, It was great chatting with you today and getting all of your settings "fixed up" for your store with our Store Pickup + Delivery & Delivery Rates by Zip Code apps. If you have any questions down the road, please do not hesitate to send us a message. Cheers, Jessica
Oct. 6, 2022
This app helps us to fulfill different order dates where customers need to select their delivery date. We also had some great help from their customer support team to help us adapt some new products on the site, they were brilliant in coming up with solutions to our problem!
Hi there, Thank you for your lovely review! We are happy to hear you are enjoying using our app and that I could help you out with a solution today. Have a lovely day, Flora
Oct. 27, 2022
*Updated as issues have been resolved* We've been using Zapiet since day 1 and it as great when we first began using it, but there has been too many issues recently. Tags are not generated properly, causing confusion between store pick up and delivery orders. This ultimately affects our delivery service's system as well. This has been an on-going issue for over 4 months now and has yet to be resolved. When asked, Zapiet attributes the cause to Shopify and vice versa. Now we are having issues with specific product preparation times--all of the prep times got removed for 30 of our products x 4 location, and when we try to update/add the prep times, they disappear. Customer support used to be quick, but recently, we've been getting responses only once per day. For the monthly price we are paying currently, it does not really justify the service received. Would revise rating if these issues are actually resolved.
UPDATE: 26th Oct 2022 Andy here the Founder and CEO of Zapiet. I come baring good news! Shopify deployed an update on the 14th October which resolves the issues you have been facing regarding the attribute issues. The fix has now been live for a couple of weeks and proving to work wonders! I'm truly sorry it took so long to get this issue resolved. Unfortunately in this case the timing of the solution was totally out of our control. You can now continue to use the app flawlessly :) Kind regards, Andy Cargill Founder & CEO Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please know that this situation is an exception: As you can see on other reviews, we’re known for our great service and for taking ownership and caring deeply about our merchants. The issue with the tags and details caught us off guard as it is a result of Shopify’s latest checkout updates. Unfortunately, without Shopify’s help, we have our hands tied but we’ll continue working with them to get a fix as soon as possible. We’ll be sure to share your feedback with their team. The issue with the preparation time essentially stemmed from a problem that only occurred in production rather than our testing phase, something however minor, we always do run the risk of happening when deploying updates to the app. We also faced a headwind with some sickness in the support team as well as some few people travelling back from our first ever meet-up resulting in our response times being longer than usual. If you still have any concerns, you may reach us anytime. Again, thank you for your feedback! Kind regards, Ismail
Oct. 4, 2022
Jessica gives great customer support, 10/10 The app works well and meets the needs of my clients, I will continue to refer your app.
Hi Thor, Thank you so much for your review and kind words. If you have any other questions regarding our Store Pickup + Delivery app, please do reach back out! Best wishes, Jessica
Oct. 4, 2022
Absolutely outstanding support. Excellent product that I can't recommend highly enough. Best in class!
Hi Dawn, It was my pleasure helping you today with the set up of our Store Pickup + Delivery app. Thank you for your kind words and if you have any other questions, please do let us know! Cheers, Jessica
Sept. 26, 2022
Customer Service was quick to help me out when I couldn't figure out how to set up the app completely.
Hi Saphira, You're very welcome and thank you for your kind review. If you need any further help with our Store Pickup + Delivery app, please do let us know. Thanks, Jessica
Sept. 23, 2022
Simple and elegant solution for all your pickup, shipping, and local delivery needs. Fits my bakery's use case very well because of how adaptable Zapiet's application is. The customer service experience is also absolutely top notch -- I was able to quickly schedule a time to talk with an advisor (Stephane) who was able to fully answer all my questions regarding set up as well as send more resources related to how Zapiet might integrate with Shopify and other applications that I may need. Thanks so much!!
Hi Soni, Thank you so much for the awesome review! It's always nice to hear such positive feedback from our merchants using Store Pickup + Delivery. We're always there and always happy to help! Steph
Sept. 22, 2022
Uso esta aplicación para agendar pedido de los clientes y es muy fácil de implementar, y cuentan con muy buen chat de soporte ante cualquier problema.
Hola Maria, Muchas gracias por sus amables palabras y su revisión de nuestra Store Pickup + Delivery aplicación Si tiene alguna otra pregunta, no dude en enviarnos un mensaje. Gracias, Jessica
Sept. 19, 2022
Zapiet provides the best customer service of any pick and delivery app, with a team of live customer service representatives available 24/7 to assist you with any issue. Zapiet is the best pick and delivery app because it is quick, affordable, convenient, and reliable. With Zapiet, you can be sure that your items will be delivered on time and without any issues!
Hi Yekaterina, Thank you so much for you kind words. It was my pleasure helping you today to set up our Store Pickup + Delivery app. Happy Monday & have a wonderful week! Jessica
Sept. 16, 2022
Quick and Efficient Response. They will help you with any issue you find. Definitely recommend if you have multiple store locations.
Hi Joel, It was my pleasure helping you today with our Store Pickup + Delivery app. If you have any other questions down the road, please do not hesitate to send us a message. Thanks, Jessica
Sept. 6, 2022
This app has addressed a problem we have been struggling with for years. It has a good balance between usability and functionality, and support has been prompt and effective (Shout out to Lisa!). Would recommend to merchants with delivery restrictions.
Hi Ben, It was a pleasure working with you in setting up our Store Pickup + Delivery app according to your wishes and needs. We are always happy to assist if you have any further questions! Cheers, Lisa
Sept. 6, 2022
Customer support is so helpful and kind! Appreciate that! Hoped that some bugs and issues can solved asap, to enhance the experience.
Hi Zoie! Thank you so much for your kind words :) If there's anything we can help with please do not hesitate to reach out! Hope you have a fantastic day! Clemency :)
Sept. 2, 2022
Jessica in customer service was such a big help. I'm someone who is new to this and she walked me though step by step
It was my pleasure helping you set up our Store Pickup + Delivery app. If you have any other questions down the road, please do not hesitate to send us a message. Thanks, Jessica
Sept. 2, 2022
I was experiencing a few technical difficulties that needed some attention. Thankfully Stephane was there to help out. All my issues are currently solved and then some! What amazing service. Look no further than Store Pickup + Delivery for a great product with stellar service! A+
Hi and thank you very much for taking the time to write us such a wonderful review! It's always a real pleasure to help and should anything come up, we'll be there, happy to help. All the best, Steph
Aug. 31, 2022
great app great support team, they let you know when something need to be modify and they also respond super fast to any of your question/support ask
Hi Severo! Thank you for such a a lovely review 🙏🏻 it's always a pleasure helping you guys out! Should you need any assistance down the road do not hesitate in reaching back so we can assist, we are always happy to do so. Best, María
Aug. 30, 2022
I used this app to setup my local delivery. Very confused at first, I reached out for help from one of the knowledgable employees and they were a HUGE help! Very quick to respond too :)
Thank for your the awesome review! We're always happy to hear wonderful feedback such as this not only for our Store Pickup + Delivery app, but for the team as well. We work hard to give our merchants the best experience possible with our apps but also when interacting with our staff!
Aug. 24, 2022
Great assistance from Jessica, very quick to respond and helpful. Good app for options between pickup, delivery and shipping.
Aug. 22, 2022
VERY HELPFUL!! ANSWERED ALL MY QUESTIONS AND CONCERNS QUICKLY! GREAT COMMUNICATION SKILLS AND VERY POLITE!
Hi Darko, Thank you so much for your kind words and lovely review of our Store Pickup + Delivery app! If you have any other questions down the road, please do not hesitate to send us a message. Thanks, Jessica
Aug. 19, 2022
Enjoyable and highly efficient conversation with the CS, best experience ever. Helped me tackled every issue I had, except those limited by Shopify plan.
Aug. 18, 2022
Zapiet is a great app with a brilliantly helpful support team who go above and beyond to help with any issue.