Zapiet ‑ Pickup + Delivery
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Quick detailed and helpful support
Thank you so much, Victoria, for your kind words. I’m really glad I could provide you with quick and helpful support. Always happy to assist you again. Nandita
Great customer support!
Thank you Nancy! It was a pleasure helping you and I appreciate you taking the time to leave a 5-star review! If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
Jayne was so efficient in resolving my issues.
Hi there, Thank you for taking the time to leave a review. Glad we could sort it out before you had to leave! If you need us again you know where we are! Jayne
Great support, was very impressed by the responsiveness and attention! The product is very flexible and integrated well with our site. We're very happy.
Hi Omar, That's lovely to see your review here, thank you for it! It's been a pleasure to assist you, and hopefully you'll keep enjoying the app. I wish you every success for your store! Warm regards, Pavlo
Thanks to Jessica for helping so quickly.
It was a real pleasure Daniel and thank you for the lovely review! If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
Amazing customer care. Very helpful and help resolve problems fast!!!!
Thank you so much for your kind words, Rob! It was truly a pleasure to help you set up your store. Anything you need, please let us know. We are happy to help! Jeanette
I must say that I was getting very frustrated getting this setup, but ask support for help and Jessica was amazing!! She basically got me all setup and running in a very short amount of time. There support saved the day. I would of probably uninstalled the app if it was not for her. Great job Jessica!!!
Hi Lee, Thank you so very much for taking the time to leave such a wonderful review! I'm so pleased to have been able to help and get you all setup and ready with our Zapiet ‑ Pickup + Delivery app for you and your store. If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
Extrêmement satisfait du support technique. Mon problème a été rapidement pris en charge et solutionné, avec un agent (Lui) qui a été très disponible et bienveillant. Je recommande à 100%
Merci beaucoup pour votre avis ! Ce fut un réel plaisir de pouvoir vous aider et je suis ravi que nous ayons pu résoudre rapidement votre problème. Votre satisfaction compte énormément pour nous. N’hésitez pas à me recontacter directement si vous avez d’autres questions à l’avenir. Lui
It takes all the manual processes we were using and streamlines and simplify's and easy to use
Thank you so much for the wonderful 5-star review! I’m really glad to hear that Zapiet – Pickup + Delivery is helping streamline and simplify your workflow by replacing manual processes with an easier and more efficient setup. That’s exactly what we aim to provide for growing businesses. It’s great to know the app has been easy to use for your team, and if you ever need any assistance with your setup, delivery options, or configurations, I’m always here and happy to help. Srivastav
Incredibly helpful support, solved my issue immediately, and even suggested more ways I can improve my setup. So helpful!
Hi Joanna, Thanks for the wonderful review! It was a pleasure getting things sorted for your store, and I'm so glad you found the extra tips helpful. We're always here if you need anything else! Best, -Steph
Jessica was extremely helpful and went above and beyond with helping with other things they noticed could be fixed. Thank you so much!
Hi Connor, Thank you very much for taking the time to leave such a lovely review! It was a pleasure chatting and helping you with a few different aspects of our Zapiet ‑ Pickup + Delivery app. If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
Le support a su répondre à ma demande ! Avec de la patience et pas mal d'explications pour qu'on puisse se comprendre sur le problème que je rencontrais. En 1h30 c'était configurer comme je le souhaitais !
Hello Anna, Thank you so much for your wonderful 5 star review! I’m really glad I was able to help you set everything up just as you wanted. Your kind words about my patience and explanations mean a lot, and it was truly a pleasure assisting you. Please don’t hesitate to reach out if you ever need more help in the future!
Honestly, I was about to leave this at 2 stars and even seconds away from deleting the app after struggling for two days to get it working. Then I spoke with Jeanette — she completely turned everything around. She was patient, knowledgeable, and supportive, and she made the setup work exactly how my business needed. Because of her, this is a 5-star rating. She truly saved the app for me and gave me confidence to keep going with Zapiet. Thank you, Jeanette!
Thank you so much for taking the time to share this feedback, Madeline. I’m really glad I could help turn things around for you and get everything set up the way your business needed. It means a lot to hear that our conversation gave you the confidence to keep going with Zapiet. We truly appreciate your 5-star review and your trust. Please don’t hesitate to reach out if you need any further support. We’ll be more than happy to help. Jeanette
Very useful app and the best part is ultra prompt customer support. the chat bot guides you the best of its abilities and then they connect you to a human if the case is complex. My store had a very difficult and complex shipping logic to be applied. Jeanette (CS rep) proved an immense help in setting that up first on her test stores and went over and above to get that implemented on my store. The implementation saved us the cost of using shopify advanced plan. Thanks team Zapiet and special thanks to Jeanette from support. had a lot of patience to understand the complex case and walking me through the implementation.
Thank you so much for your kind words! I’m really happy I could support you with your complex shipping setup and that we were able to find a solution that worked well for your store. It means a lot to hear that the implementation made a positive impact and helped you save costs. We’re always here if you need any more help in the future. Jeanette
Great support
Hello, Thank you so much for the wonderful review! It was a pleasure working on your CSS project, and I’m so glad you’re happy with the results. Please feel free to contact us at any time in the future.
The app is really useful, and their support is always quick to help. Betty understand my issue and got it resolved for me in no time :)
Hi Ailis! Thank you very much for your fantastic review and for taking the time to write such kind words. It was my pleasure to assist you! If you ever need any assistance, please don't hesitate to reach out to us. We are always here to help. Best regards, Betty
I am not joking when I say that I have never had a better customer service experience in my life. Jessica just fixed problems I didn't even know I had. And she made the entire user experience the best it's been in 8 years. I cannot thank her enough.
Hi Shawn, Wow, your words truly made my day!!! I’m so glad I could help resolve those issues and make things run smoother for you and your customer's. Thank you for being such a loyal merchant for the past 8 years. Your trust and support mean everything, and I appreciate you letting me be part of your journey. Cheers, Jessica
Stephane from Zapiet was a DREAM. In a matter of a few moments he was able to identify the issue, resolve it and then took the time to explain it all to me in terms I understood. Michelle Cupcake Royale
Hi Michelle, Thank you kindly for the wonderful review! The pleasure was all mine. I'm glad we were able to get on a video call and get everything sorted quickly for you : ) And you can count on us to be there for you should you have any future questions! Stephane
amazing help she took her time and didn't end the call until my problem was resolved
Jessica (support team) is a magician! She helped diagnose a coding issue that was really frustrating. She was so kind and went above and beyond to get this figured out for us. This just made me true Zapiet fan.
Hi Denise, Thank you so much for your kind words! I’m really glad that I could get everything sorted and make the process a lot less frustrating. It was a pleasure chatting with you, and I’m thrilled to have you as part of the Zapiet family! Warm regards, Jessica
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