Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.8
feedback
1,541
chart
#303
All reviews
Rating Breakdown
Review RSS Feed
April 13, 2022
Zapiet customer support was very quick and solutions-oriented. I've been using Zapiet for over a year and it has helped me to scale my business.
April 11, 2022
The support team is incredible. Within minutes of reaching out, I was put in contact with Jessica over live chat. She was great. She quickly resolved my issue and then took the time to walk me through the solution with screenshots and examples.
Thank you so much for taking the time to write such a nice review. I'm glad that I was able to help and if you have any other questions, please do not hesitate to jump back on our live chat. Best wishes, Jessica
April 7, 2022
Fantastic app functionality. We love using Store Pickup + Delivery as we have full control over the pickup experience for our customers. Also, the support is amazing!
Hi there, We appreciate your kind words and input. 🌟 Please reach out to us at anytime if you need anything. All my best to you, Herman
April 6, 2022
I use this app to help us have a smooth and secured check out for our customers. Sandy is extremely helpful and answered all of our questions and concerns and more! Thank you for the amazing customer service. We really appreciate Zapiet and the whole team!
Hi Yarleny, Thank you so much for this lovely review! It was a pleasure talking to you and making sure that your settings matched your needs. Wishing you the best, Sandy
April 5, 2022
Support, specifically Maria is incredible. She walked me through the steps to properly set up my shipping delivery and pick up all while being very patient with my tech-struggles. Thank you!
Hi there! It was a pleasure assisting you get your store up and running with our app 🙏🏻 I really appreciate your time and patience while doing this together! Should you have any questions down the road do not hesitate in reaching back so we can assist ⭐️ Best, María
April 1, 2022
Was helped by Chloe today, and so impressed with the fast response and amazing help she provided! We were having issues setting up the widget with our theme (we have Expanse) she spent over 2 hours with us adjusting the code that its now working for our needs. So impressed and thankful for this amazing customer service! Thank you Chloe!
Hi there, Thanks so much for the awesome review! I'm really glad you are so far, pleased with our app. It was a real pleasure assisting you today! I'm here should you need anything else. Have a great day, Chloé
March 31, 2022
I loved the support Klaudia gave me to customize the widget to my need. Tried 10 different apps for local pick up and this is definitely the only one that looks great and is also bilingual.
Hi Steph, Thank you for the kind words and for choosing to go with our app! It was a pleasure assisting you with matching our widget's colors to your store's. Please feel free to jump back on chat should you need anything else. Have a great day ahead, Klaudia
March 30, 2022
Very good app, lots of setting options. Regarding the support is excellent we can not do better Jessica, Chloé and Clémentine very good job!
Hi there, Thank you so much for your kind words! It was a pleasure working with you, if there is anything else we can help you with please do not hesitate to reach out :) Hope you have a wonderful day! Clemency
March 26, 2022
I would definetely recomend this app. Huge functional that every year get updates. Perfect support. I call this app - must have, if you want to make your customers happy
Thank you so much for your kind words! It was an absolute pleasure speaking to you today, should you need anything else please do not hesitate to reach out :) I hope you have a great weekend, Clemency :)
April 7, 2022
Zapiet has the best customer support - Stephanie was a huge help. I always know I'm in good hands and can rest easy knowing they'll help my website run smooth.
Thank you very much for the review and your kind words! We're always happy to help, Stephane
March 22, 2022
The Zapiet team is absolutely amazing. Today I added a new Pick up location to my online store and was having trouble with it actually showing up. I worked with Jessica with online support, and she immediately fixed the bug and restored the online shop to show the new location at Check Out. The team has always been super quick to respond and extremely helpful. They are also great at following up for bigger issues and offering other solutions. Love this app!
Using app
Almost 3 years
Total reviews
1
Average rating
5.0
Hi there, It was great chatting with you and I'm so glad that I was able to help. Thank you for your kind words and if you have any other questions, please do send us a message. Best wishes, Jessica
March 22, 2022
The onboarding process was brilliant! And the support team is wonderful. Now we're waiting for the first orders to see how it works.
Hi there, Thanks for your lovely review! It was our team's pleasure to get you onboarded to the app. Best wishes, Bogi
March 22, 2022
My questions were answered and I left with the info I needed. Thank you for your support in this matter.
Hi there, You're welcome! Thanks for taking the time to leave this review. Best wishes, Bogi
March 17, 2022
Jessica was an absolute rock star with great direction and advice. She is a clever consultant who managed through a very challenging situation. Bravo team Jessica. She is a one in a million.
Hi there, Thank you so much for your lovely review and humbling words. It was my pleasure helping you today on our live chat and if you have any other questions, please do not hesitate to send us a message. Best wishes, Jessica
March 17, 2022
The support at Zapiet is phenomenal! They are responsive, quick to help. The app serves my business great for allowing pickup or delivery to my customers.
Hi there, Thank you so much for the lovely review 🙏 I'm glad we were able to assist you! Should you need anything else, you know where to find us 😊 Cheers, Klaudia
March 17, 2022
Thank you Stephane! Manual orders are common in my store and Stephane walked me through step by step. You all are amazing! :) Excellent app and outstanding customer service. I feel they are next to me hand on hand when I need them. Priceless.
Hi Laura, Thank you so much for your kind words and lovely review! It was our pleasure and if you have any other questions, please do let us know. Best wishes, Herman & Jessica
March 17, 2022
Strongly recommend it to someone who wants to run an online store seriously. 1. Very clear instructions/ user manual provided, Not only general instructions on setting up the app but also a lot of details that will be encountered in use. 2. Their customer support is responsive and able to provide effective solutions 3. This app offers a lot of functionality which is presented by a clear, easy to use module
Hi Rick, Thank you for your review! It was my pleasure to work with you on configuring your products for pickup/delivery. Best wishes, Bogi
March 16, 2022
A very helpful app that enables our store to have some necessary functionalities which Shopify doesn't offer. The support team is also extremely helpful, we had a lot of questions at the beginning but all were solved :)
Hi Sophia, Thank you so much for your review! I was glad to have been able to help you set up your email notifications amongst other things! Best wishes, Bogi
March 15, 2022
Support team is great however, we have been experiencing some issues related to updates by Shopify that have led to bugs and downtime. When it's working, it works great.
Hi Shawn, Thank you for taking the time to leave us your honest and thorough feedback. The issue you experienced with rates, is caused by an update made by Shopify. Shopify has changed the format they send some product data to us in the carrier request so our system was no longer able to process the request properly resulting in rates failing. This affected other apps as well. As soon as we become aware of the issue, we posted about it on our status page advising merchants to use static rates until Shopify resolves the issue: https://status.zapiet.com/ If there is anything we can do to assist in the meantime, please do let us know and we would be absolutely delighted to help. Thanks, Ismail
March 15, 2022
It's great. Adds a functionality that is oddly missing out of the box with Shopify. But Zapiet knocks it out of the park with lots of features and functions. It might be a tad complicated to set up, but the support team is always there to help.
Hi, Thanks for taking the time to leave us this review! Really glad we were able to help you set the app up, we know it can take some time but it's worth it to get it right :) and that's what we're here for! Best wishes, Bogi