All reviews

Rating Breakdown

  • 5
    92% (1,371 ratings)
  • 4
    4% (54 ratings)
  • 3
    1% (8 ratings)
  • 2
    1% (9 ratings)
  • 1
    3% (41 ratings)

Reviews with Text

  • 92% (1,361)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 24, 2024

Great support

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hey Michael, Thanks for the review and your kind words. We're always happy to help, so reach out if you need anything. -Herman

5 / 5 Share

Sept. 24, 2024

The support staff are always so helpful and willing to investigate any problem you're having. Love it!

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there! Thank you for leaving us such a wonderful review of our Zapiet - Pickup + Delivery app! We are always available to assist you with any questions or concerns you may have. Warm regards, Betty

5 / 5 Share

Sept. 23, 2024

Very quick and good support ! I recommend the app

Store

Lileo

Using app

18 days

Total reviews

7

Average rating

5.0

Developer Reply

Thanks for the review! Happy to hear you're happy with our support, and recommend the app :) Best wishes, Bogi

5 / 5 Share

Sept. 23, 2024

We've been using this app for a few years now, very good capabilities that suits our needs. Great and very quick customer service from Sandy and all the support team!

Using app

Over 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello Georgia, Thank you for taking the time to write us this lovely review about our Zapiet - Pickup + Delivery app! We'll be there if you need any help. All the best, Sandy

5 / 5 Share

Sept. 23, 2024

Great app with endless options. Customer service is always exceptional. Issues are looked into and rectified quickly.

Using app

Almost 4 years

Total reviews

7

Average rating

5.0

Developer Reply

Hi George, Thank you so much for taking the time to leave a review! It was a pleasure assisting you with our Zapiet - Pickup + Delivery app and resolving the order issues you encountered. If you need any further help, feel free to reach out to our team. We're always here to support you! Warmest regards, Krystabel

5 / 5 Share

June 23, 2025

Fast response, resolved the issue we encountered within a few hours! :)

Using app

Over 3 years

Total reviews

3

Average rating

5.0

Developer Reply

Hi there! Thank you so much for taking your time to for leave us a review of our Zapiet - Pickup + Delivery app! Feel free to reach out to us if you ever need a hand! Best regards, Betty

5 / 5 Share

Sept. 22, 2024

Anggy provided all the help needed. The app itself is very solid. Happy!

Using app

About 1 hour

Total reviews

5

Average rating

5.0

Developer Reply

Hi Margot, Thank you so very much for your review! It was my pleasure to help set up the rates in your store, and I'm happy to see that my colleagues also helped with the dates! We're always here to help with anything you need, so don't hesitate to shoot us a message anytime. I hope you have a wonderful day! 🌞 Anggy

5 / 5 Share

Sept. 22, 2024

I am very happy with this app. The team was really responsive and they get back to us fast. A bunch of people have helped through the app, taoday was Pavlo, and the issue was resolved within an hour.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the review! So glad you're happy with the app and our team was able to help you quickly. Best wishes, Bogi

5 / 5 Share

Sept. 20, 2024

Using app

About 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Hi Anthony , Thanks for the kind review and your long-time support. We're inspired by all the great things your team does and always happy to help, so reach out at anytime! -Herman

5 / 5 Share

Sept. 19, 2024

Stephane Fattizzo did a GREAT job resolving our issue with delivery rates and was a pleasure to work with! Very responsive!

Using app

Over 6 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi Scott, Thanks a lot for the awesome review! I'm glad I was able to help with your rates while working with you on upgrading your setup. If anything ever comes up, we'll be there for you and happy to help -Steph

5 / 5 Share

Sept. 17, 2024

Great support team!

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Thank you so much for leaving us a review! It was really my pleasure to assist you. I really enjoyed helping you out, and I'm so glad to hear that my support made Zapiet Pickup + Delivery clearer for you. If there's anything else you need assistance with, just give us a shout. We're always here and happy to help! 🫡 Thanks again for the lovely review; it really means a lot to us. 😊 Leo

5 / 5 Share

May 28, 2025

Just had help from Ana on the support team - helped me get the app running tuned into my theme Quick, friendly, accurate Thanks Ana!

Using app

12 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi there! Thanks, we are glad we were able to help and that our awesome widget is synced with your theme (: Do not hesitate to reach back out to us if anything comes up, we will be here to help. Thanks, Ana

5 / 5 Share

Sept. 15, 2024

Support is incredibly responsive and thorough. Wow - exactly how it should be!

Using app

11 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi Jason! I just wanted to say a big thank you for taking the time to leave us a review! It was truly a pleasure to assist you, and I'm glad to hear that my support was responsive and helped you out clarify the questions you had with Rates by Distance! If there's anything else you need, don't hesitate to reach out. We're always here and ready to help! Thanks once again for the review; it really means a lot to me. 😊 Leo 🦁

5 / 5 Share

Sept. 13, 2024

Great support. Shopify changes so many things without telling anyone, and Zapiet is always ready to help adjust to those changes. Angelo, Kristine, Herman and Jeanette have all helped keep my store going strong.

Using app

Over 6 years

Total reviews

1

Average rating

5.0

Developer Reply

Hey Chris! Thanks a ton for the awesome shoutout! We totally get how tricky it can be with all the Shopify changes, and we’re always here to help you roll with the punches. We're so glad to hear we’ve made a difference for you! We really appreciate you being such a great team player and keeping an eye on those orders so we can sort everything out quickly! Wishing you and Hawaii Doggie Bakery all the best! Let us know if you need anything else. Cheers, Angelo, Kristine, Herman and Jeanette

5 / 5 Share

Sept. 12, 2024

This app is great for pickup and deliveries for your store - we have been using it for years now and customer service is amazing! They will always help you out - specifically Jessica helped with a lot of things. She is a huge help and we appreciate her a lot!

Store

IceLink

Using app

Almost 2 years

Total reviews

5

Average rating

5.0

Developer Reply

Hi Suzy, Thank you very much for your kind words and for leaving a review! It was really nice chatting and getting your rates sorted on our Zapiet - Pickup + Delivery app. If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica

5 / 5 Share

March 19, 2025

Stephane has been really helpful trying to resolve an issue keeping us updated along the way. Great, speedy service, keep up the good work!

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Hi Lewis, Thank you so much for the awesome review : ) I'm glad we were able to get things sorted between our app and your subscriptions. You can count on us to deliver the best experience for you to get your business rolling! -Steph

5 / 5 Share

Sept. 12, 2024

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there! Thank you so much for taking the time to review our app! It was a pleasure helping you out with our Zapiet - Pickup + Delivery app! Happy to help you out anytime! Warm regards Betty

5 / 5 Share

Sept. 11, 2024

Jessica with Zapiet is one of the best support agents/experiences I've ever had. We have a lot of apps that we use with Shopify and every time I need help I email and immediately get a response and she even makes updates for me which is super helpful when we're moving quickly and time is limited. The solution is super flexible and has worked perfectly for our complex shipping and delivery needs. I HIGHLY recommend using this app.

Using app

10 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi Evan, Thank you so much for your wonderful review! It’s been a pleasure assisting you, and I’m so glad to hear that our support and our Zapiet - Pickup + Delivery app have made things easier for you, especially with your complex shipping and delivery needs. If you ever need anything else or have more updates, don’t hesitate to reach out – we're always here to help! Thanks again for the recommendation, it truly means a lot! Jessica

5 / 5 Share

Sept. 5, 2024

Quick Response to Any Issues. Easy to Use.

Using app

Over 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you Joshua for taking the time to leave a review! I'm really glad to have gotten you onto the latest version of our Zapiet - Pickup + Delivery app so that you, your store and customer's can take advantage of the best performance, stability and rates and also that you have all the latest fixes & features available. If you have any other questions down the road, please do not hesitate to send us a message. Thanks again, Jessica

5 / 5 Share

Sept. 5, 2024

Have you ever contacted any of the suport team ask for Laura who is great!

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Sander! Thank you for your kind words! I'm thrilled to read that you had a positive experience with our support team and app. 🙌 If you need any further help or have more questions, please feel free to reach out. We're here to help! Wishing you a wonderful day! Laura