Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.8
feedback
1,610
chart
#282
All reviews
Rating Breakdown
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June 15, 2022
I manage a locally owned juice bar in Texas. This app is perfect for our needs as we offer delivery on some items and pickup on others. We're able to customize pick up times and days as well. Jessica with the customer service team has been phenomenal about answering my questions promptly and thoroughly. It has taken a few days to get everything sorted but that's only because I'm battling with a lot of existing coding on my site. Otherwise it would have been much quicker to implement. I highly recommend this app!
Hi there, Thank you for your review and very kind words. It has been my pleasure chatting with you these last few days and helping you set up our Store Pickup + Delivery app for your store. If you have any other questions, please do reach out. Best wishes, Jessica
June 9, 2022
I hate the limitations on checkout page (shopify limitations) but I have to admit that Zapiet has one of the best customer supports I ever had. I reccomend
Hi there, Thank you for your very kind words, we definitely try our best to help in any way we can. If you have any other questions regarding our Store Pickup + Delivery or Delivery Rates by Zip Code apps, please do let us know. Best wishes, Jessica
Dec. 2, 2022
This app is very comprehensive and impressive - and the tech support and customer service is world class. It's well worth the investment, and I'm super impressed with the detail that they've considered across the whole user experience. Very happy!
Hi there, It was my pleasure helping you set up our Store Pickup + Delivery app. If you have any other questions or need any further assistance, please do not hesitate to reach out! Best wishes, Jessica
June 7, 2022
The app is not only insanely good, work-efficient, economical and absolutely perfect, but a certain thing is simply incredible at Store PickUP + Delivery. The support. No matter what kind of question you have. You will be helped. Nobody just leaves you standing. The supporters are trying hard to help you. I had a supporter with whom I talked quite often because I couldn't cope with the app and all the settings at first. Clemency is her name. I have never seen such a supporter in my life. For some, this sounds exaggerated now, but it has helped me so much. I was able to create such a much better shop through her. Thanks again to Clemency and the whole team. This app is fantastic.
Hi Wael, Thank you so much for your kind words, it was my pleasure helping you get all set up with our pickup app :) If you ever need anything, we are always here and happy to help. Best of luck with your store launch! Thanks, Clemency
June 6, 2022
Klaudia did an amazing job in helping me to set-up the app with my theme. Thanks so much, I really appreciate everything.
Hi there, Thank you for taking the time to leave a wonderful review. It was a pleasure chatting with you and assisting you with your setup of our in store pickup and delivery app! Please feel free to jump back on chat any time. Cheers, Klaudia
Sept. 3, 2024
Great support. Being using it for years and is a perfect match for our needs. Highly recommended. Latest fix (thanks Jelizaveta!) down to user error, as is so often the case. And today (Sept 2024) a follow-up few words of further praise (thanks Jeanette!). Brilliant help solving a Shopify update which impacted us. Rapid response and great job. No effort spared to even improve our site, over and above the pre-update functionality. Couldn't recommend more.
Hey Christopher, Thank you for your kind review, it made my day! All the best, Jelizaveta
June 2, 2022
We are currently testing the APP and we've had some hiccups but Zapiet support has been responsive and insightful.
Hi Rudy, Thank you for leaving a review, it is very much appreciated. It has been my pleasure to help you over the last few days via live chat, screen sharing sessions and email. Best wishes, Jessica
June 2, 2022
Service client très habile ! J'utilise Zapiet pour configurer le retrait en magasin et la livraison sur ma boutique, c'est pratique !
Bonjour Aurélien, Je vous remercie pour ces gentils mots. Nous sommes contents de lire que nous vous offrons l'opportunité d'offrir ces différents méthodes ! Au plaisir, Sandy
June 1, 2022
I really love this app, very helpful and has a lot pf useful stuff for online business. The customer service staff are always very helpful and knowledgeable specially Klaudia Djajalie. Easy to communicate and go extra mile to help me fixed my problem.
Hi Lena, We're so happy to hear that you love our app and that it has helped your online business! If you need anything else, you know where to find us Kindest regards, Klaudia
May 26, 2022
This app has solved a real issue I was having with my stores checkout process. Even once I downloaded it and set everything up, I have asked them for further help with tweaking etc and the team have been extremely responsive and dealt with all my needs. Highly recommend!
Hi Nick, Thank you for taking the time to write us a review! Our whole team works hard to offer the best pickup and delivery solutions and experience we can for our merchants. Thanks again, Steph
May 26, 2022
Customer service is fantastic! Very helpful, fast and get results very quickly. Always happy to do the work for me when I don't understand.
Hi there, Thank you for the amazing review! We're always happy to have things work out for our merchants. Should you need anything else, please feel free to jump back on chat. Cheers, Klaudia
May 24, 2022
This app is exactly what we have needed for a very long...wish we would have found them last year, before we spent thousands on a Shopify Expert.
Hi Sarah, Thank you so much for the lovely reviews! It really was a pleasure working with you to get Store Pickup + Delivery and Delivery Rates by Distance working together for your store. You have worked incredibly hard to make sure the change over was flawless, I hope you can sit back a bit now and let that pay off now! We are for should you need anything else, Wishing you all the best, Kitty
May 20, 2022
Kitty was extremely helpful on helping me with some errors on my website. Every-time I have an issue Zapiet always helps fix them smoothly.
Hi there, Thank you for leaving us such a lovely review! I am delighted to hear we have been able to support your store overtime. You know where we are if you need anything else! Best wishes, Kitty
May 18, 2022
This app has helped me a lot, as our whole work revolves around pickup and delivery, the support is extremely helpful and they have resolved any issues we had
Hi there, Thanks for the kind review. It's great that our app has been helpful to your store. I'm glad we could get your preparation times sorted out over chat. We're always here if you need us again! Jayne
Sept. 13, 2023
Great live chat service by Clemency. In my timezone (Asia). Intelligent support agents who know their app inside out. We've had this app connected for more than 5 years and whenever we need help (which is rare) they are there to help. Just added it on our new store. Shopify you should give this app some kind of special treatment for its excellence service.
Hi there, Thank you so much for your review! It was my pleasure helping you set up your new collection in Zapiet - Pickup + Delivery :) If you have any other questions or need any further assistance, please do let us know. Take care, Clemency :)
May 13, 2022
The app itself is great and does all I need it to - the product specific cut offs and the ability to add more locations make it second to none. Everyone in the support team I've interacted with has been great, and this time specifically Jessica quickly resolved an issue for me when migrating to a new theme within a matter of minutes
Hi Ben, Thank you very much for leaving such a lovely review. It was so nice chatting with you today and if you have any other questions, please do reach out to the team Best wishes, Jessica
May 12, 2022
We use the app for instore pickup and the support when running into minor issues is second to none! Everyone is very helpful and they have a quick response!
Hi there Clarissa, Thank you so much for your lovely review. It was nice chatting with you today! Do not hesitate in reaching out so we can assist should you need any help down the road. We are always happy to help! Best, Maria
May 11, 2022
The app is awesome, the people and support behind the app are awesome, and the ease of use is awesome. I would highly recommend this app!
Thanks a lot for the awesome review! We do our best to offer the best experience we can with our apps and when helping our merchants. Stephane
May 11, 2022
Incredible app with lots of robust features. This is the second store I've used this app on - highly recommend!
Hi Dana, Thank you very much for your lovely review. It was so nice chatting with you. Please let us know if you have any other questions. Best wishes, Jessica & Stephane
May 9, 2022
This app along with the Zapiet app for delivery by Zip code has added much needed functionality to my store. I needed some help to get all the settings correct in the beginning but once it was all set up it has worked perfectly. Also, Support has been very responsive when I do have an issue.
Hi there, Thank you for your fantastic review! We're so happy to hear you're loving using our two apps together. Best wishes, Bogi