Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.8
feedback
1,611
chart
#282
All reviews
Rating Breakdown
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March 22, 2022
The Zapiet team is absolutely amazing. Today I added a new Pick up location to my online store and was having trouble with it actually showing up. I worked with Jessica with online support, and she immediately fixed the bug and restored the online shop to show the new location at Check Out. The team has always been super quick to respond and extremely helpful. They are also great at following up for bigger issues and offering other solutions. Love this app!
Using app
Almost 3 years
Total reviews
1
Average rating
5.0
Hi there, It was great chatting with you and I'm so glad that I was able to help. Thank you for your kind words and if you have any other questions, please do send us a message. Best wishes, Jessica
March 22, 2022
The onboarding process was brilliant! And the support team is wonderful. Now we're waiting for the first orders to see how it works.
Hi there, Thanks for your lovely review! It was our team's pleasure to get you onboarded to the app. Best wishes, Bogi
March 22, 2022
My questions were answered and I left with the info I needed. Thank you for your support in this matter.
Hi there, You're welcome! Thanks for taking the time to leave this review. Best wishes, Bogi
March 17, 2022
Jessica was an absolute rock star with great direction and advice. She is a clever consultant who managed through a very challenging situation. Bravo team Jessica. She is a one in a million.
Hi there, Thank you so much for your lovely review and humbling words. It was my pleasure helping you today on our live chat and if you have any other questions, please do not hesitate to send us a message. Best wishes, Jessica
March 17, 2022
The support at Zapiet is phenomenal! They are responsive, quick to help. The app serves my business great for allowing pickup or delivery to my customers.
Hi there, Thank you so much for the lovely review 🙏 I'm glad we were able to assist you! Should you need anything else, you know where to find us 😊 Cheers, Klaudia
March 17, 2022
Thank you Stephane! Manual orders are common in my store and Stephane walked me through step by step. You all are amazing! :) Excellent app and outstanding customer service. I feel they are next to me hand on hand when I need them. Priceless.
Hi Laura, Thank you so much for your kind words and lovely review! It was our pleasure and if you have any other questions, please do let us know. Best wishes, Herman & Jessica
March 17, 2022
Strongly recommend it to someone who wants to run an online store seriously. 1. Very clear instructions/ user manual provided, Not only general instructions on setting up the app but also a lot of details that will be encountered in use. 2. Their customer support is responsive and able to provide effective solutions 3. This app offers a lot of functionality which is presented by a clear, easy to use module
Hi Rick, Thank you for your review! It was my pleasure to work with you on configuring your products for pickup/delivery. Best wishes, Bogi
March 16, 2022
A very helpful app that enables our store to have some necessary functionalities which Shopify doesn't offer. The support team is also extremely helpful, we had a lot of questions at the beginning but all were solved :)
Hi Sophia, Thank you so much for your review! I was glad to have been able to help you set up your email notifications amongst other things! Best wishes, Bogi
March 15, 2022
Support team is great however, we have been experiencing some issues related to updates by Shopify that have led to bugs and downtime. When it's working, it works great.
Hi Shawn, Thank you for taking the time to leave us your honest and thorough feedback. The issue you experienced with rates, is caused by an update made by Shopify. Shopify has changed the format they send some product data to us in the carrier request so our system was no longer able to process the request properly resulting in rates failing. This affected other apps as well. As soon as we become aware of the issue, we posted about it on our status page advising merchants to use static rates until Shopify resolves the issue: https://status.zapiet.com/ If there is anything we can do to assist in the meantime, please do let us know and we would be absolutely delighted to help. Thanks, Ismail
March 15, 2022
It's great. Adds a functionality that is oddly missing out of the box with Shopify. But Zapiet knocks it out of the park with lots of features and functions. It might be a tad complicated to set up, but the support team is always there to help.
Hi, Thanks for taking the time to leave us this review! Really glad we were able to help you set the app up, we know it can take some time but it's worth it to get it right :) and that's what we're here for! Best wishes, Bogi
June 7, 2022
Amazing app, and amazing team ! Customer support is incredible! They were able to help me implement custom condition in less than 24h. The condition I was looking for was not readily available through the app, therefore they had to created one for me. To be precise, we were able to create a condition where: x item can't be sold if y item is not in the cart. So thankful for their help ! Update: June 7 2022, Had another issue, and it was solved within the hour ! Honestly, the best customer service out there!
Hi there, Thank you for the amazing review! I'm glad we were able to assist you with the custom condition. Should you need anything else, please do not hesitate to reach out 😊 Kindest regards, Klaudia
March 10, 2022
Fantastic support and they helped me above and beyond what was needed. Also, the app has integrated really well into my shop.
Hi there, Thank you so much for your review and kind words. It was lovely chatting with you and if you have any other questions, please let us know. Best wishes, Jessica
March 10, 2022
I used the app to provide time and date picker at checkout for local delivery. the support team was very responsive and help me work the translation issues. Definitely recommended.
Hi Munira! Thank you so much for your kind words, it was an absolute pleasure working on your store with you :) Hope you have a wonderful day, Clemency
March 8, 2022
This app has literally transformed my website! Not only has it offered my customers the ease of scheduling pick ups and deliveries, but the customer service is top notch! I have used this app for years, since the days when it was just starting, and to see it improve over the years as it adjusts to the demands of shopkeepers has just been phenomenal. I am impressed that their customer service now extends beyond the european time zones. Klaudia has been a tremendous help this evening as I worked through configuring the language around my customer checkout experience. She stayed with me even though I had to take an hour break from my computer to help my kids! That is unheard of! It's nearly impossible to get the same person in dealing with any sort of customer support these days, which usually means you are explaining your situation to five different people. Klaudia walked me through everything so patiently. I always appreciate how Zapiet customer service reps teach me how to do things myself and also offer to do things for me that I might feel uncomfortable with (like coding). Thank you to the whole Zapiet Staff! My favorite Shopify app by far!
Hi Tiffany, Thank you for the wonderful review! We're so glad that you've been using our app since its early days and it was a pleasure assisting you. Should you need us to walk you through anything else, you know where to find us! Cheers, Klaudia
March 7, 2022
The app is fantastic but even better is the customer service personnel who are always on hand to assist. Klaudia has assisted me on two occasions walking me through the steps to update something. I couldn't recommend this app more highly thanks to the incredible customer service team!
Hi Olivia, Thank you for the lovely review! Always happy to assist and walk you through our app's features. Cheers, Klaudia
March 4, 2022
We use the app to handle our home delivery and store pickup orders. It gives us great flexibility for our unique business. Support is always just a chat away if we run into questions.
Hello Nicole, It was a pleasure talking to you on our live chat today. And you're right, we'll be near if ever you need! Thank you for this lovely review, Sandy
March 4, 2022
So far so good. I was having the hardest time with customers ordering who wasn't in my delivery area. I saw this app and decided to give it a try. not only did it work perfectly customer service went above and beyond to help me implement it and workout all the kinks i am so excited now
Hi Enola, Thank you for the lovely review! It was truly a pleasure working through the kinks with you. Always happy to help Cheers, Klaudia
March 2, 2022
Klaudia from technical support helped me incredibly well and quickly to configure the app and quickly in the test I could see that it adapts to my needs.
Hi Marian, It was a pleasure chatting with you and setting your app up! I'm glad to hear that our app suits your needs. Please do not hesitate to reach out should you need anything else. Thank you for the kind words, Klaudia
May 3, 2022
An amazing app. So flexible, customisable, easy to integrate. Many options. Cost efficient. Well done! Also Sandy & Ronan is the best from the teams!
Hello Christos, Thank you so much for this awesome review! It was a pleasure to speak with you and to find how to achieve what you needed for your store. Don't hesitate to reach back to us through our live chat, or at [email protected], if there is anything else we can help you with. All the best, Sandy
Feb. 23, 2022
We've been using this app for about half a year now. There are still some limitations to the app (as with all apps) but overall, it has been very useful for our business and it's great that the team behind the app is working hard to roll out updates — we really hope they can figure out a way to include the delivery/pickup date on the Shopify packing slips and also allow us to choose a longer pickup/delivery window (currently it only allows a slot frequency of up to every 60 minutes). A special thank you to Ismail Raji (Senior Merchant Support), who has been very helpful and fast in helping us sort out some issues.
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us — For the packing slip, once Shopify supports order attributes in its template, we'll add a ready to use code snippet to our help centre so you can simply copy it and paste it to include the app details. We've taken note of the delivery window frequency request and, hopefully, we can drop you an update on it in the near future. Thanks, Ismail