Zapiet ‑ Pickup + Delivery
Smarter delivery options for pickup, local delivery & shipping
Rating
4.9
feedback
1,735
chart
#619
All reviews
Review RSS Feed
Aug. 19, 2025
提供及时又专业的帮助
Thank you so much for the 5-star rating! I truly appreciate your support, and I’m glad I could assist you. If you need any further help in the future, I’ll be happy to be there for you. Rutvik
April 10, 2025
Zapiet is a great app, their support is phenomenal, especially Jessica. We have very weird and strict shipping rules along with our in-house local delivery model and Zapiet have done everything required to the best of their abilities to make our unique specifications work the way we want.
Hi Daniel, Thank you very much for taking the time to leave such a lovely review! Chatting with you and working with your setup within our Zapiet - Pickup + Delivery app was fun and challenging (: If you have any questions or need any further assistance, please do reach out! Warm regards, Jessica
April 8, 2025
Great!
Hi Narinder, Thanks a ton for the kind words and leaving a review! I’m really happy we got your rates up and running smoothly after the changes we made! Don't hesitate to reach back out if there's anything else we can help with! Take care, Angelo
April 7, 2025
Pavlo saved the day for our business! Growing pains are tough and there is so much to this app, but he was patient and helped me realize what I had done wrong. Thank you so much Pavlo!
Hi, Thank you for your warm words! I’m really glad I could help — growing pains are part of the journey, and you’re doing great. Don’t hesitate to reach out if you need anything else! (: Kind regards, Pavlo
April 7, 2025
Hi Chen, Thank you for taking the time to leave a review, it's much appreciated! If you have any other questions down the road, please do not hesitate to send us a message. Kind regard, Jessica
April 5, 2025
Customer support is always great with Zapiet. Pavlo in particular helped to resolve my issue. Highly recommended.
Hi, Thank you so much for your kind words! I'm really glad I could help. We're always here if you need anything else! Warm regards, Pavlo
April 4, 2025
Jessica was SOOOO helpful as always! She is always ready and on go to help me with any issues i may have!
It's always a pleasure chatting with you and helping with our Zapiet - Pickup + Delivery app! Please do reach out if you have any more questions or need any further assistance (: Warm regards, Jessica
July 8, 2025
Some issues with app working properly. Customer service did route us through the system and got it resolved, but took a little time. Thanks so much Jessica!
Hi Cameron & Cleigh, Thank you for taking the time to leave a review, I really appreciate it! I'm really glad that we were able to get a fix in place for your email notifications within our Zapiet ‑ Pickup + Delivery app. If you have any questions or need any further assistance, you know where to reach us :) Warm regards, Jessica
April 2, 2025
I love the customization and support is TOP NOTCH!
Hi Nikki, Thank you very much for taking the time to leave a review! I'm really glad to have been able to help you sort a few different things out on your site with our Zapiet - Pickup + Delivery app (: If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
March 31, 2025
Manuel was very fast and knowledgeable in helping me. very convenient for us and our business
Hi Isabelle, Your kind review made my day! I'm so happy I was able to help quickly - getting your rates and widget set up so your customers can proceed with their purchases. (: Your menu looks delicious, by the way! Let us know if you need anything else - always here for you. Have a great day! Manuel
March 31, 2025
the agent was very responsive, answered all my questions and fixed my issues.
Thank you Sylvie for your kind words and for taking the time to leave a review for our Zapiet - Pickup + Delivery app (: Please do not hesitate to reach back out if you have any other questions or need any further assistance! Warm regards, Jessica
March 31, 2025
Alles top
Thank you so much for taking the time to leave us a review, Pascale! We truly appreciate your feedback and are happy to hear that you had a positive experience. If there's anything else we can assist you with, don’t hesitate to reach out! -Jeanette
Aug. 25, 2025
Always a pleasure and quick responses to help with any issues that may arise. Great communications and easy to understand feedback with sometimes even providing visual aids. Great support. Thank you
Hi Fiona! Thank you so much for the wonderful review! It was truly a pleasure assisting you today. If you ever need a hand in the future, don't hesitate to reach out. We are always happy to help! Best regards Betty
March 30, 2025
It rarely works, and when it does, it's very confusing. Our staff keeps finding orders that have been fulfilled in Zapiet but don't get updated in Shopify. And we have to keep training them to use Zapiet ONLY for in-store pickup orders or local delivery orders, but to use Shopify for UPS orders. That said, this type of incomplete, poorly planned app integration seems to be the standard at Shopify. If I knew a year ago what I know today, I would not have chosen this suite of poorly planned products. And, to rub salt in the wound, the monthly license fees border on rapacious, even if the product actually worked well.
Hi there, I’m sorry to hear about the issues you’ve encountered with order fulfillment. This isn’t the experience we want our users to have, and I completely understand how frustrating it must be for your team. We’d love to take a closer look and help resolve this for you. A member of our support team will be reaching out to gather more details and assist with optimizing your setup. We also appreciate your feedback regarding integration and will use it to improve both our documentation and product experience. Please keep an eye on your inbox—we’re here to make this right. Veno Product assistant
Feb. 14, 2026
love
Hi Jean-Pascal, Thank you very much for the review!!! If you have any questions or need any further assistance, please do not hesitate to reach out. Warm regards, Nandita
Dec. 23, 2025
My agent Jessica was very helpful, actually found some setup pieces I did wrong in other places not related to the call and helped me fix them.
Hi Christina, I'm so pleased to have helped with the adjustment of your products within our Zapiet ‑ Pickup + Delivery app! Thank you very much for taking the time to leave such a lovely review, I really appreciate it. If you have any questions or need any assistance in the future...you know where to find us. Happy Holidays Christina! Jessica
Dec. 4, 2025
Great Help, Lui solved all my issues
Thank you, Chance, for the wonderful 5-star review. I truly appreciate your support and I am glad I could help you out. If you ever need anything else, I am always here. Lui
March 26, 2025
Maria was great and got us sorted and back online super fast - thank you Maria!
Thank you for your lovely review. It was a pleasure helping you out with your store. If you need any assistance in the future do not hesitate in reaching back here. Best, María
March 27, 2025
Very handy app. Great customer support. 10/10 would recommend! Jessica was particularly helpful and went way above the call of duty!
Hi Christina, Thank you so very much for your lovely review! It was my pleasure to help and get our Zapiet - Pickup + Delivery widget up and running on your site. Any other questions or assistance, please do not hesitate to reach out! Warm regards, Jessica
March 21, 2025
Amazing app and especially customer service is great!
Hey Misuzu, Thanks a bunch for the kind words! I’m glad we were able to get your pickup and delivery rates working! The details you provided helped me set up your shipping profile as needed. If you need anything else in the future, don’t hesitate to reach out – we’ve got your back! Cheers, Angelo