Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.8
feedback
1,541
chart
#303
All reviews
Rating Breakdown
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Oct. 28, 2021
It works, but there are some things that I wish were different! But overall, it is the only thing I've found to actually help with only allowing some products to ship (perishables, bulk products, etc!) The team is pretty fast at responding, and they know what they're doing, although again this is limited because it doesn't really seem like shopify and zapiet work super well together!) :)
Oct. 28, 2021
I've been looking for an app like this for years and I'm so happy to be adding it to my store. It literally does EVERYTHING you need. And the support staff is so awesome and gets right back to you. Jessica in particular worked with me on a tricky issue with my site that I couldn't understand. She was super nice, patient and in time, helped me fix and figure out the problem. I know it's a bit pricier than other date picker apps, but honestly, it's really worth it. A huge time and labor saver.
Hi there, Thank you very much for your kind words & great review, it was my pleasure helping you on the live chat to get your tricky issue resolved. Have a lovely week and if you have any questions, please let us know and we would be happy to help. Thanks, Jessica
Jan. 22, 2024
I wanted to add a special product to our store with restricted dates and collection only. Jessica on the live chat function was AMAZING !! She tidied up our website and made it much more user friendly in half and hour ! I honestly can't recommend the live chat function enough !!!
Hi there, Thank you sincerely for your kind words and for dedicating the time to share your positive feedback. I'm delighted to have assisted you during our live chat session in configuring your product availability within the Zapiet - Pickup + Delivery app and organizing things for a smoother experience If there's anything else you need assistance with or if you have additional questions, please feel free to reach out. Cheers, Jessica
Oct. 26, 2021
This app has helped our business a lot. We have used it for over 2 years. They have improved a lot and the support is amazing.
Oct. 26, 2021
I always receive fast, efficient and awesome support from the team to assist with setup and configuration issues.
Hi there, It was a pleasure to help you sort out your issues over chat today. You know where we are if you need us again! Jayne
Nov. 17, 2023
As a home baker transitioning to a full-fledged storefront, I've encountered a myriad of challenges, from managing orders to scheduling deliveries. But amidst the chaos, Zapiet Pickup and Delivery emerged as an unwavering pillar of support, streamlining my operations and enabling me to focus on what I love most: creating delectable treats. Zapiet's intuitive interface and comprehensive features have transformed order tracking and diary appointments from time-consuming chores into effortless tasks. With a few clicks, I can effortlessly manage orders, schedule deliveries, and notify customers of their order status. This newfound efficiency has freed up valuable time, allowing me to dedicate more energy to perfecting my recipes and expanding my customer base. Beyond its user-friendly interface, Zapiet's exceptional customer support has been a godsend. Whenever I've encountered a query, no matter how trivial, the Zapiet team has responded promptly and professionally, providing tailored solutions that have kept my business running smoothly. Their expertise and dedication have instilled in me a sense of confidence, knowing that I can rely on their support whenever I need it. As I transitioned from a home baker to the proud owner of My Bellarine Kitchen, Zapiet has remained a constant source of support. The app's flexibility and scalability have adapted alongside my growing business, ensuring that I have the tools I need to continue delivering exceptional products and services to my loyal customers. If you're a home-based business owner navigating the complexities of order management and delivery, I wholeheartedly recommend Zapiet Pickup and Delivery. It's a game-changer that will empower you to focus on your passion while streamlining your operations and ensuring customer satisfaction.
Hi Gabi, Wow, thank you for taking the time to leave this kind review. It's so encouraging for us as a team at Zapiet - Pickup + Delivery to hear that we have been able to support you in making the transition from home to a full-fledged store front, enabling you to spend time concentrating on your business as a whole. You know where we are if you need us in the future! Jayne
Oct. 23, 2021
The app and service has been great. Highly recommend. Would REALLY love to see a feature that allows you to set a max limit of orders by pickup slot.
Hi guys, Thanks for taking the time to leave your comments & feedback about the app! We really appreciate knowing which features our merchants would love to see, as it helps us to shape the future of the app! Best wishes, Bogi
Oct. 23, 2021
A great app, for Pickup and Delivery. Awesome customer care, is always very responsive and helping in solving the problems. Cheers!
Hi there, Great to hear you had a good experience with our support team! Thanks for using Store Pickup + Delivery :) Best wishes, Bogi
Oct. 22, 2021
J'ai utilisé cette application pour pouvoir mettre en place des créneaux et horaires de livraison. Il existe beaucoup de fonctionnalités pour affiner son tunnel d'achat. Le support m'a été d'une grande aide, merci Kitty !
Oct. 20, 2021
Excellent support service is given by the team. Highly Recommend....!!!!! All team members are fully experienced.
Hi there, Thank you for taking the time to leave a review. It was great assisting you and we are pleased that we were able to get your store up and running the way you needed 🙂 Should you need any further assistance, please don't hesitate to contact us again,🙂 Thanks, Chloé
Oct. 20, 2021
Great app, it works perfectly to sort orders by time. The interface is intuitive and user-friendly. Moreover, customer care is truly special. I have never seen such responsiveness and prepared people. Congrats!
Hello, Thanks for your feedback! We're ecstatic that you're loving using the app! We pride ourselves on our support so it's lovely to receive your kind feedback regarding that. Best wishes, Bogi
Oct. 20, 2021
Great app, could be more flexible in terms of deciding timeslots for Pick up and Shipping. Their support is always very helpful.
Hi there, Thanks for the honest review! We appreciate the feedback regarding the app, and as always, glad our team was able to help! Best wishes, Bogi
Oct. 18, 2021
Great customer service! Maria from the Zapiet Support team went above and beyond to help me, thank you.
I had a really nice time assisting you today and getting your store up and running with our app. Please know we are always happy to help so do not hesitate in reaching out! Thanks, Maria
Oct. 13, 2021
User experience and customer service are great! It makes all pickup and delivery orders easy to manage.
Hi there, Glad to hear that our app is making life easier for you managing your orders. We're always here to help if you need us! Jayne & Herman
Oct. 12, 2021
Zapiet is probably the best option for store pickups and deliveries. Setup is clean and the software is strong. Dealing with the support team has been a pleasure. Very resourceful and patient.
Hi there, Thank you for the awesome review. We're happy to hear that you enjoy using our app! It was a pleasure assisting you with your setup. Cheers, Klaudia
Oct. 12, 2021
This app is really good, all the support staff are super friendly and Maria the support assistance was amazing and helped to solve the problem immediately.
Hello there, Thank you for your lovely review! It was a pleasure helping you out today and I'm happy you're enjoying our app. Wishing you a beautiful day, Maria
Oct. 12, 2021
This app is great and their support team is even better! Maria helped me find an issue quickly and pleasantly. Love this team.
Hello there, Thank you for your kind words! It's was a true pleasure assisting you today I hope you continue to enjoy our app! We are always happy to help ⭐️ Best wishes, Maria
Oct. 10, 2021
We have had quite a few teething problems with getting the app set up to our specific requirements and the customer service we have received has been fantastic. Communication from the support team has been excellent and always fast
Nov. 17, 2021
UPDATE: We have been using the app now for just over a month, and it is really great. And their support continues to be fantastic! Our store is really complicated, offering local delivery only to a certain zip code, and only one to two days each week, with cutoff days and times to order. SO configuring has been complicated. But they have walked me through it and I am very pleased. Very responsive and able to help me quickly with online chats and, if needed, follow up emails. HIGHLY RECOMMEND! Haven't used the app YET, as we are launching delivery in a couple of days... but the customer support is PHENOMENAL!!! Flora & Ronan were very patient and answered all of my questions and solved all of my issues.
Hello there, I am very happy that we have been able to find how to configure our app to match your needs. We'll be near if there is anything else we can help you with. Wishing you the best, Sandy
Oct. 13, 2021
Ronan and the team had been very helpful to us!!! They listen to what is it that your business really needs and will help you to execute it. :)
Hey there, Thank you so much for taking the time to leave a review. It was a pleasure assisting you and I am delighted that you had a great support experience. If there is anything that we can assist you with going forward, please do not hesitate to let us know. Kind regards, Ronan