Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.9
feedback
1,499
chart
#373
All reviews
Review RSS Feed
June 4, 2024
Great service 10/10
Hi Mercedes, And thank you for the wonderful review! If you ever need any help or advice, we're always happy to help -Steph
March 17, 2025
Ana was truly an angel. She was very patience with me and was so kind to do a screen record in order for me to understand better. I absolutely recommend Ana.
Hi Lara, Thank you so much for leaving a review! I am glad to hear my assistance was useful, do not hesitate to write back to us if anything comes up! I know everyone will enjoy you new dessert! Warm Regards, Ana
June 4, 2024
The app is very clear! Pavlo solved some issues i had and was very helpful.
Hi Belen, I appreciate you have highly rated our app and my assistance! It was a pleasure communicating with you, and you should know that you're always welcome to reach us for any help you need with the app. Warm regards, Pavlo
June 1, 2024
The app support is second to none. Thank you, Pavlo! Our shop worked with a work-around of the default shipping settings and we made the switch to Zapiet - Pickup + Delivery to soften the processes and be more transparent and clear for our customers!
Hi, I appreciate you highly valuing my help with setting up your store. It has been a total pleasure assisting you. Please be sure you are always welcome to get back to us in case of any questions. Warm regards, Pavlo
Aug. 6, 2025
Our problem was solved in a matter of minutes, thank you for your expert help!
Hi Arthur, Thank you very much for taking the time to leave a review and I'm so glad that it was a quick fix (: If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
May 24, 2024
Hi Fiona, Thank you so much for taking the time to review our app! It was a pleasure helping you with the delivery settings in our Zapiet - Pickup + Delivery app. If you need any further assistance, please feel free to reach out to our team anytime. Warmest regards, Krystabel
Sept. 4, 2025
Excelente APP, la recomiendo, buena atencion de soporte.
Hola, Muchas gracias por tu excelente reseña. Ha sido un verdadero placer poder ayudarte. Si en el futuro necesitas cualquier otra cosa, no dudes en ponerte en contacto con nosotros! Lui
May 22, 2024
Easy to integrate and covered all shipping/delivery/pick up options we needed. Support is outstanding! Fast and professional.
Hey there! Thank you for your kind words! It was nice to help you with your rates. If you ever need any assistance do not hesitate to get in touch with us again!
May 22, 2024
great service. Thank you!
"Huzzah! 🎉 Five stars? You're our knight in shining armor, fearlessly conquering emails and slaying dragons of mediocrity! ⚔️ Thanks for bringing the fire and passion. Reach out when you're ready for the next adventure.
May 21, 2024
Stephane was very patient and helpful towards giving me solutions to my requests. Gracias!
Hi, Thank you very much for your great review! It was a pleasure assisting with the widget configuration. If anything arises, we're more than happy to help -Steph
May 21, 2024
I never write reviews but for Jessica I will write one with each of my stores because she help me set up both. Jessica is the most thorough and autonomous customer service rep I've met. I had trouble setting up this app (and didn't want to spend too much time on it and didn't want to hire someone) and I reached out and only told Jessica what I envisioned our delivery service set up should be like and Jessica handled everything! All I had to do was give her a little bit of direction and she took everything out of my hands. I will stay on this app for Jessica and continue to use zapiet for my future stores because of Jessica. Zapiet is a great app to use to coordinate order fulfillment and offer various delivery options for your customers.
Thank you so very much for your kind words Calvin and for taking the time to share your experience! I'm thrilled to hear that I was able to assist you in setting up your stores and delivery service as you envisioned. It's our goal here at Zapiet to provide thorough support to our valued customers like you. I'm delighted that you've found our Zapiet - Pickup + Delivery app to be a great solution for coordinating order fulfillment and offering delivery options. Looking forward to continuing to support you and your future stores! All the best, Jessica
May 20, 2024
Betty was so helpful and efficient to help fix an issue with our delivery rates!
Hi, Thank you for your wonderful review! I'm glad I was able to provide you with the support you needed . If you have any more questions or need further assistance, please don't hesitate to reach out. Have an amazing day ahead. Warm regards, Betty
Nov. 13, 2024
Awesome support and a very useful service! Support usually takes care of my problems easily, app serves our needs very well.
Hi Mogan! I just wanted to say a big thank you for taking the time to leave us a review! It was truly a pleasure to assist you, and I'm glad that we were able to set up the collection slot hours! If there's anything else you need, don't hesitate to reach out. We're always here and ready to help! Thanks once again for the review; it really means a lot to me. 😊 Leo 🦁
May 15, 2024
I really needed this app to work. I thought it was working for months, but recently learned it wasn't. I spent hours trying to get it to format correctly but nothing would work. Reached out to support. It took a long time for them to respond and in the end they suggested that I turn off the Shopify Delivery & Pickup options, but that still didn't work.
Thank you for your feedback, and we sincerely apologize for any inconvenience you’ve experienced. We understand how crucial it is for the app to function correctly, and we're sorry to hear about the difficulties you faced. We want to assure you that your ticket was escalated, and our team responded within two hours with a solution on a duplicate theme. It seems there may have been some confusion. To ensure everything is set up correctly, we would like to offer you a setup call. Our support team will guide you through the process and verify that the app is configured to meet your needs. Thank you for your patience and understanding. -Klaudia
May 14, 2024
We couldn't be more delighted with the wealth of features offered by this app! As a multi-location brand, finding an app that meets all our needs can be challenging, but this one truly stands out as fantastic. From its intuitive interface to its seamless functionality, it's clear that a lot of thought and effort went into its development. One aspect that truly sets this app apart is the outstanding support provided by Stephane. Their dedication to ensuring our satisfaction is evident in every interaction. Whenever we've had questions or needed assistance, Stephane has been there with prompt and effective solutions, earning a well-deserved five-star rating in our book.
I wanted to thank you for your thoughtful review. It truly made my day to hear about your positive experience with our app and and that I've been able to assist you effectively. Please know that I'm here whenever you need assistance or have any further questions. Your success is our priority, and I'm committed to ensuring that your experience with our solutions remains seamless and productive. -Steph
May 14, 2024
I’m very sad to have to write this review. We launched on the new UI Extension version of Zapiet with ShopifyPOS and our online store. It’s a beta so it had some bugs but the support team was great in working through them. We do 95% of our revenue in store and when we started our biggest retail weekend of the year, they pushed an update that rendered the POS app useless. We spent countless hours setting up delivery dates by zone, among other settings. But now the POS app tile lets our sales team & cashiers select ANY date for ANY zone. They probably think this was a good idea because it makes it more flexible. However, our sales team just wants to know the available date and not select a date that isn’t feasible to deliver. It’s sad because they built some great functionality in the backend but now it’s completely disconnected from the front end in POS. I hope they’ll reconsider, but we’re starting the process of migrating to another app or building our own.
Hi, Following your feedback about the POS extension, we want to acknowledge here that these issues have been resolved on the latest version of the extension. We appreciate your feedback as it pushes us to improve the app to better suit the needs of merchants like yourself in the day to day running of your business! Best wishes, Bogi Zapiet
March 11, 2025
Quick, smart help when needed.
Hi Michel, On behalf of the team, thanks so much for submitting a review! We really appreciate it! It was my pleasure to help edit your checkout rates. Feel free to reach back out if you have any other questions! Cheers! (: Angelo
May 8, 2024
I would give them 10 stars if possible! Jayne help me brilliantly and made our checkout look so professional! We are working with 2x markets (Ireland and the Netherlands) and Jayne and (her colleagues) all customs request possible and effortless. Brilliant customer service! Rob
Hi Rob, Thank you for your kind words. So glad we were able to assist you and get the Dutch side of your store set up. Thanks to Ismail for help where needed. We're a team at Zapiet - Pickup + Delivery & always happy to help our merchants. You know where we are if you need us in the future! Jayne
Sept. 2, 2025
When I was in trouble, they helped me immediately and were very helpful!
Hello Ruka, Thank you very much for your 5-star review. I truly appreciate you taking the time to share your feedback and I am glad we were able to resolve the issue smoothly. If you need any assistance in the future, please feel free to reach out and I will be happy to help. Best regards, Rutvik
May 6, 2024
Thank you Kim for taking the time to leave a review! I was happy to help with the conditional activation feature in our Zapiet - Pickup + Delivery app. If you have any other questions down the road, please do not hesitate to send us a message. All the best, Jessica