Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.8
feedback
1,611
chart
#282
All reviews
Rating Breakdown
Review RSS Feed
Feb. 22, 2022
clemency on customer support chat was so great... the app didnt do exactly what I needed for one thing and she was able to find a workaround... and worked around it with me! she even took on some of the work herself so it we could get it resolved quicker. she made sure all of my issues were fixed, and dindt rush to get off of the chat with me until they were! the same goes for jessica... I had a separate issue and she was so patient, making sure all of my issues were resolved and everything was working smooth.
Hi there, It was an absolute pleasure speaking with you today, thank you so much for your kind words! Should you ever need anything please don't hesitate to reach out to us :) Hope you have a lovely day, Clemency :)
Feb. 17, 2022
The team at Zapiet has been very helpful during the set up of our integration. I highly recommend this product.
Feb. 15, 2022
María at support was the best! Super helpful, friendly and quick responses. Glad to know any issues we have in the future will be resolved fast.
Hi Holly, Thank you for your kind review. Please know we are always happy to help in any way we can, should you need any assistance down the road do not hesitate in reaching back! Best, Maria
March 16, 2022
This app helps us to streamline our local deliveries. It integrates with our local delivery platform, Roadie. Stephane was extremely helpful in getting our storefront set up with what was needed to streamline our deliveries. I was able to work directly with someone over chat for a half hour to get everything configiured!
Hi there, It was so nice chatting with you today :) Thank you for your review and if you have any other questions, please do not hesitate to jump back on the live chat or send us an email to [email protected]. Regards, Jessica
Feb. 15, 2022
Best app for delivery, pick-up and shipping. Very rich in features including multi-location snd inventory sync. Great prompt live support.
Hi there, Thank you for your kind review, Glad to hear you like our app's features & our level of support! Best wishes, Bogi
Feb. 14, 2022
I'm giving this team, and their product, five stars for going above and beyond to support our migration to a new 2.0 theme. When a significant issue was threatening to derail our migration, the team worked over the weekend to respond and code a solution. Hard to know how you could ask for anything more from a customer service level. Their service level is the best in this class of apps by far, and the functionality is as well. Kudos to the entire team for providing service excellence.
Hi there, We really appreciate you taking the time to leave this review! Thanks for supporting our app, it was our team's pleasure getting you set up & running. Best wishes, Bogi
Feb. 14, 2022
I use this app to allocate orders across locations based on customer postcode. The app itself works great but what I really like is that the support is second to none. Quick to respond, happy to go into the app and fix code where needed, and generally very positive and helpful no matter how basic my questions or obvious it is that I have done something incorrectly. If this app brings the functionality you need its worth a try.
Hi there, It was lovely chatting with you this evening and thank you very much for your kind words. As mentioned, if you have any other questions down the road, please do not hesitate to send us a message. Thanks, Jessica
Feb. 10, 2022
Oh Jessica was an amazing help. This app is just what we needed for our popup shops and allowed us to have both pickup and shipping without crippling our inventory offering
Hi there, Thank you for your very kind words and lovely review. It was a pleasure chatting with you earlier today and if you have any other questions or need any further assistance, please do not hesitate to reach out. Best wishes, Jessica
Feb. 9, 2022
Very useful, quick and precise reply ! I was looking for some information for shipping. Won't hesitate to use your service again.
Hi there, It was lovely chatting with you earlier and I'm so glad to hear that I was able to answer all of your questions regarding shipping If you have any other questions down the road, please do not hesitate to send us a message. Thanks, Jessica
Feb. 9, 2022
Nice app with all the missing Shopify features for delivery/pick up. Chat Support is really fast and helpful!
Hi there, Thanks so much for the awesome review! I'm really glad our app does everything you need it to do. It was my pleasure assisting you today! I'm here should you need anything else. Have a great day, Chloé
Feb. 8, 2022
This app saved me SO much time as I no longer have to email each customer to set up a pickup date/time. Also, Sandy was so helpful and kind! Thank you!
Hello there, We're happy that our app is able to save you time, and make your order management easier! It was a pleasure talking to you, please don't hesitate to reach back if ever you need. Wishing you all the best, Sandy
Feb. 8, 2022
Lisa from Zapiet Support was amazing to deal with! She helped me with a few issues I had with setting up the app in my theme and also suggested some great ideas to help make the online store customer experience better!
Hi there, Thank you so much for the great review! It was an absolute pleasure chatting with you today and please know that we are always happy to help in any way we can if you should have any further questions. Best wishes, Lisa
Feb. 7, 2022
Great service and fast response. App store constantly upgrades its system and customer service. Hope they can carry on this momentum.
Hi Nelson, Thank you for the amazing review! It was a pleasure assisting you today. Cheers, Klaudia
Feb. 7, 2022
Loved the personnel working with Zapiet. They were very helpful to get the store pickup and delivery set up.
Hi there, Thank you for you kind words...it was lovely chatting with you and I'm so glad to have been able to help you get your store set up with our app! If you have any other questions down the road, please do not hesitate to send us a message. Thanks, Jessica
Feb. 4, 2022
This app is the most complete app for store pickup and delivery. It has everything and the service is as great and professional aswell. Very pleased
Hi, Thanks for your amazing review of our app! It really is a pleasure to hear you had a great experience with our support service as well. Best wishes, Bogi
Feb. 4, 2022
Absolutely awesome service EVERY single time. I would pay triple for an app with this type of support over a better free app. Trust me, you wont go wrong.
Hello there, Thank you so much for this great review! I'm glad to read that our team have been helpful when you needed us, and that you're happy with our app. Don't hesitate to reach back, if you have any more questions or need assistance Sandy
Feb. 3, 2022
Great app and even greater team here to help very fast, finding fitted solutions to each problems. Worth the spending !
Hi Tom, It was a pleasure assisting you today with your store and finding the best solution for you guys 🙏🏻 Please do not hesitate to reach out down the road should you need any assistance. We are always happy to help in any way we can ✨ Best, Maria
Feb. 3, 2022
I loved working through chat with Klaudia. At first I was fearful it wouldn't be as useful and easy/friendly as having someone on a call but to my absolute surprise it was amazing! She managed to resolve all my issues in no time and saved the day. Give her a 5 star rating.
Hi Macha, What an awesome review 😊 It was great chatting about your requirements and being able to configure the app to suit them. If you need any help, you know where to find us! Have a great day ahead, Klaudia
Feb. 1, 2022
We tried this app for its additional robust pickup and delivery features that Shopify doesn't have in its out of the box state. It's a little tough to get everything set up correctly, but Zapiet's support and documentation / help articles are the best! Highly recommend!
Hi there. Thanks for the lovely review! So glad we could help with you. If you need us again you know where we are! Jayne
Jan. 31, 2022
The app does everything I need it to, and is quite easy to use. If I've ever a query, the chat service is brilliant. I've just been speaking with Jessica who resolved my query in a matter of minutes. Thank you.
Hi Naomi, Thank you for you very kind words. It was so nice chatting with you earlier today and I'm so glad I was able to help. If you have any other questions down the road, please do not hesitate to send us a message. Thanks, Jessica