Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.8
feedback
1,541
chart
#303
All reviews
Rating Breakdown
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Oct. 5, 2021
The customer support is fantastic. They have solved all my problems every time! Thanks Jessica!!!!!
Hi there, Thank you for the wonderful review! It was lovely chatting with you and I'm so glad that we got everything resolved. Please do not hesitate to jump back on the chat if you have any other questions. Cheers, Jessica
Oct. 5, 2021
Amazing support from Klaudia, she is so knowledgeable and solved my problem in one chat, I had a lot of problem
Hi Alex, Thank you for the lovely review! I'm glad that we got to the bottom of it! Please feel free to reach out should you have any other issues or questions. Have a nice day, Klaudia
Oct. 4, 2021
The settings on the app are quite confusing for a non-tech person but the online support is very good - thanks so much
Using app
About 1 year
Total reviews
1
Average rating
5.0
Hi there, Happy to help a non-tech person to get the right configuration anytime. You know where we are if you need us again! Thanks Jayne
Oct. 2, 2021
This app was a life-saver when the pandemic first hit. It is fairly easy to set up and it works with Bespoke Shipping. What has started to become frustrating is the dashboard and support. Over time, more and more old orders have started to hog the front page of the dashboard where it used to have the newest orders first. I messaged support and they said there is nothing they can do about it. Another issue is that every user essentially has admin credentials. Given that this is meant to serve businesses with multiple locations, that should be a higher priority to ensure staff doesn't mess with settings.
Hey guys, We're terribly sorry to know that you had a bad experience with the order view in the app. Instead of copying Shopify's Orders view, we wanted to offer an added value and use our orders tab to filter and search for orders that have a date applied by our widget. However, we can absolutely see that for a business like yours, providing the ability to search and find orders without dates on our dashboard is equally important. Our development team is already exploring the use of the order created date for those orders. As for the staff accessing all the settings of the app, Shopify's staff account permissions are limited to the main tabs in the admin panel of Shopify and do not cover the inside tabs of the app. By giving access to the Apps section to your staff they will be able to access all the settings of any app, not just ours. Thanks again, Ismail
Oct. 1, 2021
This app has been easy to set up. Help has been fast and accurate. Definitely recommend for managing orders.
Using app
Over 1 year
Total reviews
4
Average rating
5.0
Oct. 1, 2021
Great app with even better customer service! It allows me to categorize my products and logistics while also keeping the UX super clean. Highly recommend.
Hi Braeden, Thank you for the lovely review! I'm glad to hear that you're liking our app! Should you need anything else, you know where to find us. Cheers, Klaudia
Sept. 28, 2021
Great app and outstanding support ! Zapiet allowed me to fit the very specific delivery / shipping / pick-up recquirements of my client and the support team is very responsive and efficient. Absolutely recommend !
Hi there, Thanks for your awesome feedback! Glad to hear our app is working out for you :) Best wishes, Bogi
Sept. 27, 2021
When this app goes down or has issues, sales cannot go through. it happened once in the past, and now a second time today with a server issue. If it happens once, i can understand but a second time with the same problem is not reasonable for something that stops sales if it doesn't work.
Hi guys, We are sorry for any inconvenience caused by the server issue we experienced. As soon as we became aware of the issue we immediately began working on a fix and we made sure to keep in contact with you directly throughout. We informed you at the time that your ability to make sales was not affected and we reprocessed any orders that were impacted. We take any amount of downtime very seriously and are constantly improving our systems to ensure this doesn’t happen again. Kindest regards, Charlie
Sept. 25, 2021
Zapiet support is wonderful. Always cheerful and patient. I also learn more and more about how useful this app is in my checkout process. Thank you!
Hi there, Thanks so much for your lovely words! It is our pleasure helping you in exploring an making the best of our app. We're here should you need anything else! Have a lovely day, Marija
Sept. 25, 2021
Very attentive and friendly customer service, takes the time to answer all your questions and resolve your concerns.
Hi there, Thanks so much for your kind words. It is our pleasure being able to assist you and making sure you get the best out of our app. Should you need any further assistance, please don't hesitate to contact us again. Have a great weekend, Chloé
Sept. 24, 2021
We use Zapiet to help our stores with delivery. Zapiet gives us lots of customizable option to set our store just the way we want it. and when we had issues, their support team were great in helping us troubleshoot.
Hi, Happy to hear you're appreciating the customisable options in Store Pickup + Delivery! Always happy to help support you. Best wishes, Bogi
Sept. 24, 2021
We are using this app for delivery and need to enable shipping. The support provided was awesome. They helped in setting up the app and help me setup the system the way I wanted.
Hello, It was a pleasure assisting you in the configuration of your store. Thank you for your nice words, Sandy
Sept. 23, 2021
Stephane was a phenomenal support specialist. We solved 2 issues via screen sharing and he was extremely patient and helpful. This app can accomplish a lot, and has great people backing it to make it sure it all works smoothly. 10/10 recommend! - Michael
Hi Michael! Thank you very much for the kind words. We are all passionate about our products and the work we do. It makes me happy to see that it translates to a good experience not only for us, but the people we work with! Stephane
Sept. 22, 2021
Awesome customer support! So far all the issues we have were swiftly treated. we are very happy with the APP. KUDO's for Sandy!
Hello there, It was a pleasure discussing with you and readjusting your settings to make sure that your app was matching your needs We are a click away, if there is anything else we can help you with! Sandy
Sept. 18, 2021
Couldn't run my business without this app. Support is also especially quick and helpful when needed!
Hi Maura, Thank you very much for your review! I'm glad we were able to help you out today and that our app plays such a big part in your business. Please reach out should you need anything else. All the best, Flora
Sept. 14, 2021
whenever I have an issue, I hope to be able to talk to Jessica. She is always so efficient and quick. it makes me less worry when I have an issue because I know someone on the customer service will be able to answer me quickly and solve my issue.
Thank you for your very kind words...it's always wonderful chatting with you . Please jump on the live chat anytime and we will be happy to help. Thanks, Jessica
Sept. 14, 2021
L'application fonctionne très bien, j'ai eu quelques soucis à l'installation et le service technique m'a procuré une aide très rapidement et a réglé tout mes problèmes!
Bonjour Audrey, Merci beaucoup pour votre avis Nous sommes contents d'avoir pu vous aider. N'hésitez pas à nous contacter si vous avez besoin d'autre chose ! Flora et Stephane
Sept. 3, 2021
I'm 3 days into my free trial and I'm already so impressed! I've been looking for ages for an app that can deal with Pick Up, Local Delivery and Shipping all as something separate. It has shown to be perfect for what I need!! I struggled to set a couple of things up but both Stefan and Sandy gave a 5* service which helped me solve the situations in minutes, not hours!! Thank you guys! Highly recommend
Sept. 3, 2021
Been using them for a few months and their customer service is top notched! They readily assist with theme migrations too. Thanks
Oct. 21, 2021
UPDATE 21st October 2021 - I'm so impressed with the support available on this app. Lisa has just spent hours patiently walking me through my shipping rates and dealing with my lack of knowledge! All my issues have been solved and I couldn't recommend Zapiet more. Thank you! This app does everything I need it to do, it's brilliant, especially the delivery date picking option! I also can't rate the customer service highly enough. Just spoke with Chloé and she's resolved all my issues quickly and easily, and updated my app to the latest version so now its working perfectly!
Hi there, Thanks so much for your kind words. It was my pleasure helping you to make sure our app does all it can to help your business thrive. Should you need anything else, please don't hesitate to contact us. Have a wonderful day, Chloé