Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.8
feedback
1,611
chart
#282
All reviews
Rating Breakdown
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Jan. 31, 2022
Currently working with Sandy and although it's only day one I couldn't be more impressed. Still more to do to make this work fully, but I wouldn't hesitate to say I have full confidence in what I've seen so far. Thanks, Sandy.
Hi Simon, It was a pleasure to help you configure our app to match your needs It was only your first day with us, but I hope for many more ! Wishing you all the best, Sandy
Jan. 28, 2022
This app & their support team are crucial to my client's store. They continue to be a great resource for us.
Hi Jacob, Thank you for these lovely words. We're happy to be of service! Sincerely, Sandy
Jan. 27, 2022
Initially had many issues integrating the app as I was using a custom theme, but the Support Team was extremely helpful and patient in addressing all my queries. A great app and a superb support team :)
Hi Yong, Thank you for your review! It was our pleasure helping you :) Best wishes, Bogi
Jan. 25, 2022
The app is pretty good and works as intended, but the REAL highlight is the stellar support team. They're always super helpful, thorough, and willing to investigate and figure out creative solutions to my unique shipping/delivery needs. They're also very proactive and have helped me with related tickets as well.
Hi Janice, Thank you for the AMAZING review! Should you have any questions or need help with anything, you know where to find us! Cheers, Klaudia
Jan. 23, 2022
We use multiple Zapiet apps for our website and by far the apps are amazing, but more importantly the customer service/technical support is the BEST by far from any of the other companies I have worked with. Keep up the good work!
Hi Michael, Thank you very much for your lovely feedback! Please don't hesitate to get back in touch should you need any more assistance. Have a lovely day, Flora
Jan. 14, 2022
We have been using this app for over two years, it has helped us with many complicated delivery situations, super nice system, great customer service! Highly recommended！
Hi there, It was a pleasure assisting you today with your stores 🙏🏻 Please know that we are always happy to assist in any way we can and we appreciate your business! Have a happy weekend, Maria
Jan. 13, 2022
Customer service has been very quick and efficient. Thank you. The app is helping us with customizations that we couldn't do w shopify alone, although i wish it were allowed to operate more fully (control over shipping address fields, etc) and not be forced to fit inside shopify restraints.
Hi there, Thank you for your review and kind words, it is very much appreciated! If you have any other questions down the road, please do not hesitate to send us a message. Thanks, Jessica
Jan. 5, 2022
Great service by the whole team! Always ready to solve issues and speedy service. Great app that has allowed clients to pivot their business quickly and efficiently.
Hello Juan, Thank you for this lovely comment about our whole team. We're happy and proud to help merchants run their business to their full potential! Sandy
Jan. 3, 2022
Great app and great support! I had an issue when my site was live and the support got back to me within minutes and solved it. Just great!
Hello there, Thank you for this lovely review! It was great to discuss with you on our live chat, and to be able to adjust your settings to better match your need. We'll be only a few clicks away, if ever you need help with anything else. Sandy
Dec. 31, 2021
Excellent and fast support. The app is very straight forward once you get used it is. The team is always willing to take the time to show you what is going on.
Hi, Thank you for your review! It was our pleasure helping you. Best wishes, Bogi
March 21, 2023
We used this app to help clarify our in-store and shipping options. It has made our checkout much clearer and we are able to easily differentiate items we do not ship. The customer service staff goes above and beyond to help as you tailor this app to your store and coordinate it with Shopify (Thank you Jessica!). Thank you Zapiet! Update - New year, same excellent service. Working in a small business, you wear many hats. Thankfully, programmer doesn't need to be one of them. The customer service is excellent. They will help you through the many details. Thanks once again Jessica!
Hi Jan, It was an absolute pleasure helping you today So glad that we were able to do the update and get all of the wording sorted on your cart and information page. Any other questions or assistance, please do not hesitate to get in touch! Thanks, Jessica
Dec. 29, 2021
Great app and even better support! Would definitely recommend, just be sure to check other app integrations and everything will work beautifully.
Hi Carlos, Thanks so much for the awesome review! I'm really glad our app does everything you need it to do. It was my pleasure assisting you today. We're here should you need anything else. Have a great day, Chloé
Dec. 27, 2021
Awesome app that satisfies almost all my needs! They are frequently updating the app, so I hope they can broaden the features even more in the future. One downside is that the FAQ site does not cover much, but the people at Zapiet are very fast to respond when I need help!
Hi there, Thanks so much for the awesome review! I'm really glad our app does everything you need it to do. It was our pleasure assisting you today and we appreciate the feedback. We're here should you need anything else. Have a great day, Chloé
Dec. 27, 2021
we went though a long journey with this app, and their keen efforts to improve is really impressive. THANK YOU!
Hi, Thank you for sticking with us on this journey! Best wishes, Bogi
Dec. 21, 2021
Well I have to say that Zapiet has the best support team I have ever experienced! Stephane Fattizzo has done more than just help me out he has went above and beyond for our business and I've dealt with many apps, this is impeccable! My store does use a lot of different shipping profiles! and Zapiet works with Intuitive shipping to give you the freedom you need for whatever your shipping scenarios may be! Look no further when thinking of an app to make your store a pick up & delivery store this is the one you are looking for! thank you so much to the team at Zapiet!
Dec. 21, 2021
If you're not using Store Pickup + Delivery for your local delivery management, then you're leaving money on the table. Incredibly useful options, support that gets back to you in MINUTES through chat. 0% regret.
Hi there, Thanks so much for the amazing review!! So happy to hear your glowing feedback :) Best wishes, Bogi
Dec. 20, 2021
This app is awesome. It met all of my needs for setting delivery area, price minimum, and set specific delivery needs. However, their customer service is hands down the best I have experienced. I have not been let down once from any of the Zapeit team but am consistently and pleasantly surprised each time that I chat with them as they help improve my shop with their recommendations as I go. Thanks, Zapiet team, you guys rock!
Hi there, Our team is extremely happy to hear that the app meets your delivery needs! And we're thrilled that you've had great experiences with our team. We love helping out our merchants in any way possible Thanks for the awesome review, Klaudia
Dec. 20, 2021
Support is helpful and awesome. The app allows transparency for our customers and lets them choose their delivery/pick up times.
Hi there, Thanks for your review! It's so good to hear our app is working out for you & your customers! Best wishes, Bogi
Dec. 20, 2021
This app is pretty confusing, especially when paired with the general confusion of Shopify itself, but the customer service is really wonderful. I talked with Lisa for over an hour on the chat function and she was wonderful and so helpful.
Hi there, Thank you for taking the time to write a review! :) It's been a pleasure working with you and so I'm even more glad to hear that I was able to help. If you ever need further assistance, please don't hesitate to reach back! Best wishes and have a great holiday season! Lisa
Dec. 4, 2022
The service we received from the Zapiet Store Pick up + Delivery team was excellent (Clemency- Thanks! Stephanie- Thanks!) We wanted to hide pick up times during Christmas Week and especially on 12/24/22 because we are closing early on that day (which is Christmas Eve). I did a work around and cut off pick up on every Saturday at 2 pm in December but thats not great for busy Saturdays. I reached out to Zapiet explaining that we want to hide pick up time slots on a particular date. They fixed it up in a jiff. Thank you! from, FATAPPLE'S Bakery - Berkeley & El Cerrito California USA
Hi there! Clemency here, thank you so much for taking the time to write such a lovely review :) It was a pleasure working with you, I'm so glad we were able to help! If there's anything else we can help with, please do not hesitate to reach out! All the best, Clemency :)