All reviews

Rating Breakdown

  • 5
    93% (1,615 ratings)
  • 4
    3% (58 ratings)
  • 3
    1% (10 ratings)
  • 2
    1% (10 ratings)
  • 1
    2% (41 ratings)

Reviews with Text

  • 90% (1,568)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 3, 2025

There was an issue with the functionality of my website that appeared to be Zapiet related. It wasn’t, but the support person Manuel went over and above to assist with solving the code issue. Zapiet customer support is fabulous, and the app is great too.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hey Julie! This is Manuel from Zapiet!! I'm glad we were able to troubleshoot and fix the issue you were having with the cart icon and the checkout button. The details you provided were really helpful. Happy we got everything working! Don't hesitate to contact us if you need further assistance!! Manuel

5 / 5 Share

March 3, 2025

Fantantic support team

Using app

11 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for your kind words! It was truly a pleasure to assist you. If you ever need further assistance, don't hesitate to reach out! Jeanette

5 / 5 Share

Feb. 28, 2025

Stephane provided us with excellent service and was able to get our local delivery back up and running. He also took the extra step to make some great recommendations to help our user experience and overall functionality. 5 stars!

Using app

Over 7 years

Total reviews

2

Average rating

4.5

Developer Reply

Hi, Thank you so much for taking the time write such an awesome review! It was a pleasure to help with the rates at checkout and to offer some advice to better improve the experience for both you and your customers with using our app : ) -Steph

5 / 5 Share

Feb. 27, 2025

Angelo was super cool with my long ass explainations and senarios. He really delivered super customer service and detailed explainations of the specific functionailty that my company require. Once Again Thank you Angelo!

Using app

About 1 hour

Total reviews

3

Average rating

5.0

Developer Reply

Hi there! Thanks a ton for your amazing review! I’m really pumped to hear you had a smooth chat with me! Your kind words really keep me and our entire Zapiet support team fired up to do our best. It was a pleasure to help set up your service schedule! If you need a hand in the future, just give us a shout! Cheers, Angelo

5 / 5 Share

Feb. 26, 2025

Support team is very helpful, just name the issue and they will resolve it for you seamlessly. I have been assisted by Anggy, and fixed the issue in minutes. Great team that have your back in eCommerce.

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi Mohammad, Thank you so much for taking the time to write a review! I really appreciate your kind words. (: It was my pleasure helping get your widget design to match your store's language. We're always here to help, so reach out anytime. Have a great day! (: Anggy

5 / 5 Share

Sept. 5, 2025

Stephane is my go to for support. I appreciate his knowledge of the app and helps with coming up with solutions.

Using app

7 months

Total reviews

2

Average rating

4.5

Developer Reply

Hi Tina, Thank you so much for the kind review! It was a pleasure investigating those abandoned checkouts with you. Hopefully, the postal code validation report will be a helpful tool for you going forward. Please don't hesitate to reach out if any other questions come up. All the best, Steph

5 / 5 Share

Feb. 25, 2025

Responsive support. App works well. Easy to use for customers and staff.

Using app

Almost 5 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi, Thanks so much for your kind words! We're happy to hear that you're enjoying the app and that it's working smoothly on both ends. If you ever need anything, we’re here to help! Warm regards, Pavlo

5 / 5 Share

Feb. 25, 2025

The Zapiet - Pickup + Delivery app is essential to my store, and I continue to be happy with the functionality and customer service. The team is responsive and incredibly helpful - I recently dealt with both Gabriel and Betty, and they were quick to escalate and resolve my integration issue. Overall, the app makes the day-to-day functioning of my business so much easier and saves a lot of back and forth with customers about delivery.

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi there! Yay! Thank you so much for your kind words! It was our pleasure to help you set up the Zapiet - Pickup + Delivery app. Feel free to reach out anytime—you’re always welcome! Regards Betty & Gabriel

5 / 5 Share

Feb. 21, 2025

Amazing support! Thank you! Highly recommend using this app. So far so good.

Using app

About 11 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hi Daniel, I truly appreciate you taking the time to write your review—your feedback means a lot! :) It was a pleasure assisting you with optimizing your checkout flow using our Zapiet - Pickup + Delivery app. I'm glad we could find the best solution for your store! If you ever need further assistance, don’t hesitate to reach out. We’re always here to help! Warmest regards, Krystabel

5 / 5 Share

Feb. 21, 2025

Laura was fantastic - Had pulled an all nighter and was at the end of a very long day while I was talking to Laura and she found a solution for me as I nodded off.

Using app

13 days

Total reviews

4

Average rating

5.0

Developer Reply

Hi William, Thank you for such an awesome review! You can always rest easy knowing we're here to help with everything you need. Glad I was able to assist with your store - and that you were able to catch some sleep! Everyting's running smoothly now! Always here if you need anything. Cheers! Laura

5 / 5 Share

Feb. 20, 2025

Gabriel was super helpful and fixed our issues quickly which was a huge help for our business

Using app

14 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi Cheyenne, I really appreciate the time you took to write us a review. It made my day! It was great speaking with you, and I'm glad we could get your raets and checkout all sorted for your customers. We make a great team! (: Let us know if there's ever anything else you need help with. Warm regards, Gab

5 / 5 Share

Feb. 20, 2025

Jessica really helped me understand and configure my Zapiet. Thanks

Using app

About 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi Raphaël, It was really nice chatting with you and helping to get you back up and running with our Zapiet - Pickup + Delivery app! Thank you for taking the time to leave a review and please do not hesitate to reach back out if you have any questions or need any further assistance. Warm regards, Jessica

5 / 5 Share

Feb. 19, 2025

Support is great - always available to help with any questions I have. Angelo is very knowledgeable and helped me customize my check-out module.

Using app

Over 4 years

Total reviews

3

Average rating

5.0

Developer Reply

Hi Kelly, Thank you so much for taking the time to write a review - it means a lot to us! (: It was my pleasure helping you with the appearance of the widget on the cart page. It looks awesome now. Glad we could find a great way to display the buttons! Don't hesitate to reach back out if you need anything else We are always here to help. Cheers! Angelo

5 / 5 Share

Feb. 19, 2025

Great app, fast support from team. I use many apps but find this app really good, I recommend everyone to use it.

Using app

4 days

Total reviews

4

Average rating

5.0

Developer Reply

Hi Andrej, Thank you for the the great review and recommendation! It's a pleasure working with you to help get your store up and running with our app : ) Steph

5 / 5 Share

Feb. 18, 2025

Jayne was very helpful and fixed the issue quickly. Also provided useful information for future problems we may experience.

Using app

Almost 5 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave a review; it was a pleasure helping you! If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jayne

5 / 5 Share

Feb. 17, 2025

Using app

About 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for the 5-star review! 😊 We’re all about making pickup and delivery easy, and we’re really grateful for your support. Let us know if you ever need anything! 🚛📦 - Klaudia

5 / 5 Share

March 22, 2026

We use this app across all our stores as we use multiple carriers and different delivery days for each. Easy to use, works perfectly for us, has majorly improved our customer experience, and their support is always very helpful when we come across issues or need to see how it can integrate with apps we add on.

Using app

Over 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi Melissa, Thank you so much for the amazing review of our Zapiet - Pickup + Delivery app! It’s fantastic to hear that it’s working seamlessly across all your stores and helping you manage multiple carriers and delivery schedules with ease. We’re especially glad to know it’s had such a positive impact on your customer experience. Our team is always here to help, whether it’s troubleshooting or exploring integrations with new apps, so don’t hesitate to reach out anytime. We truly appreciate your support! Warm regards, Srivastav

5 / 5 Share

Feb. 17, 2025

The support is better than the app and the app is great.

Using app

3 days

Total reviews

3

Average rating

5.0

Developer Reply

Hi Scott, Thanks a lot for writing a review! It was a pleasure helping you with your Recharge subscription rate setup and if anything else comes up, we'll be there for you! -Steph

5 / 5 Share

Nov. 25, 2025

Super service et tres courtois. Tres bonne app pour ma boutique de fleurs

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Merci beaucoup Mathieu! Je suis vraiment heureuse que tu trouves notre service courtois et que l’app fonctionne bien pour ta boutique de fleurs. N’hésitez surtout pas à contacter l’équipe si tu as besoin de quoi que ce soit; nous sommes là pour t’aider. Merci encore un fois, Jessica

5 / 5 Share

Feb. 13, 2025

She was very helpful. The Doordash Integration however is frustrating. Doordash has no record of my account, so our orders aren't showing up for them. But the actual Zapiet support has been helpful

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words, Josh! I'm glad I could assist you. I understand how frustrating integration issues can be, and I truly appreciate your patience. If there's anything else I can do to help, please don't hesitate to reach out. We're always here to support you!