Zapiet ‑ Pickup + Delivery

March 29, 2020

I had problem with with app, to make working, it wasnt display in checkout wrote to support, nobody answer 7 days.

Nov. 22, 2019

Could be a good app, was very excited. The app looks clean and seems to do what I want, but there is no support from the app developers. I installed the trial version, it was working okay the first night 2 days ago from this review post. I did have some questions and tried to contact the developer via Chat Feature (they have yet to respond to any of those questions now ~30 hours later.) The first morning I had app installed, I had my first customer attempt to make a local pickup purchase and schedule it for about 10 days out. The app kept trying to charge him the shipping, it would not remove it. Started trying to get into contact with the developers again, right after that via the Chat function again. They failed to respond to numerous messages so I went to email, which they responded to in a somewhat reasonable time frame, asking for access to my store. I gave access to them in a matter of minutes after receiving their request and also emailed them back right away saying I granted them the access. Now here we are almost 24 hours later and nothing has been corrected, there has been no further communication from them. I don't even think they have logged into the site to investigate the issue. Very hard to run a business when there is an error with an app making it unusable and the developers do not seem to care. Seems like others have the same issue after reading other 1 star review, and it seems their issues are over a much longer time period than mine. Not very reassuring. Bottom Line: The app is unusable for me. It gives the option for local pickup, but still charges the customer the shipping. Find another app where the developers are actually responsive.

Nov. 7, 2019

Really wish I could love the experience so far. Unfortuntaely I have not been able to get assistance or even a response ... I love the concept of it but I really am frustrated

July 18, 2019

Clunky app and even worse support. I have dealt with numerous app developers and Zapiet wins the prize at being the least competent/communicative. I don't suggest anyone use Store Pickup + Delivery and stay away from Zapiet apps entirely if it's avoidable. There are some really great app companies that will work hard for you, Zapiet isn't one of them. They completely misled me about the capabilities of this app. Let me save you some time: If you are expecting an app that is quick and easy to setup, look elsewhere. If you are expecting any kind of timely support from their staff, look elsewhere. If you have an expectation that the app will be able to manage shipping rates as advertised, look elsewhere. Zapiet support staff weren't able to get me set up with the basic features (I needed no custom work at all) after two weeks, and would make excuses about how small their staff was, and they were trying to get people trained, etc. Meanwhile I was paying them for a non-integrated app. It became apparent that they are misleading customers at what the app is capable of doing and the app itself is hamstrung by a huge design issue they don't bother to mention until you are well down the rabbit hole, namely their app currently supports rates for exactly one carrier at a time. One. Meaning if you currently use or were planning to use USPS, UPS, and FEDEX - which is reasonable - ....you get to pick one. That's it. One, no more. Of course they don't volunteer this information and are not up front about it at all. I was well into the integration process when I was informed via a phone call about this limitation that should be clearly advertised on their app page, being that it would be a dealbreaker for many people. The core problem is this: Zapiet designed an app that has to manage your shipping rates to function fully, but the app is terrible at integrating and managing shippping rates....makes zero sense. Put it back in the oven, this one isn't fully baked yet. I told support early on I use stamps.com via Shipstation and was told would be easy peasy to get things going. This turned out to be completely false, and they didn't even have stamps.com integration. I was told to wait (again) as Andy, their sole programmer, wrote up some code for stamps.com integration to work. Ok, but you already told me you had integration in place. Misleading. Turns out that didn't work either. Integration never happened. Stamps.com was apparently a non-starter for them. As far as I know they still can't integrate with stamps.com even though they said they would get it going. Even further on, they changed what they were saying entirely (after wasting a week of my time) and wanted me do go set up an account to use the USPS.COM API directly, forgoing my current rates via stamps.com. None of this was mentioned ahead of time. They say one thing and then pull a bait and switch. They tell you they can do things they can't. Completely unethical. 15 days later and the app still is not completely set up and fully functional. If you use stamps.com and/or shipstation, there are better solutions for you. I spent weeks getting handed off from support person to support person, and the app has never worked as it is advertised. I can't call it an out and out scam, because if you just want your customers to select In-store pick up, it does that one thing. But having it interface with your rates is a nightmare, and their advertising and support staff is highly misleading about it. At the end it felt like I was paying them to beta test, and I probably was. Despite what they were telling me, it was anything but easy for them to get their app to do the basic advertised functions. Save yourself a bunch of time and look elsewhere. Even if the app did what it said it does (which it doesn't), you have to deal with an apparently over-worked support staff that won't get to you for days on end. When they do, they give you a tidbit to fix/adjust, that you'll have done in 5 minutes, then be waiting another 24+ hours for the next step. With how many options there are for apps and app companies in the marketplace, this is an easy headache to avoid, and I suggest doing just that.

May 16, 2019

We tried this app and it wasn't for us (it's just way too expensive for what it is). After deleting it, it has left its code ALL over our Shopify account...the integration is not actually deleted. (References to this app appear on orders, on check-out pages, and in all sorts of other areas of our account.) We're having to now work with Shopify directly. Definitely not thrilled by how sloppy this integration is (and how impossible it is to remove it).

Jan. 23, 2019

Very bad customer services still waiting for a respond and nothing. I dont know why they don't answer in the chat

Nov. 12, 2018

The app appeared to be working, but then after numerous follow ups with support, I stopped getting answers or help to my questions. I felt as if the staff just gave up on me since my store's theme and code were more difficult than most. I've since reached out to have them help me remove some pieces of code from my site, after I removed the app, but still have yet to hear back. I did not want to resort to a negative review to get assistance, but I'm willing to reconsider my final star rating, should I receive the support I've been needing and requesting. Thank you, Katie Danger Red H Nutrition Co.

Oct. 29, 2018

I really really wanted this app to work as described. Looks great on paper. We used this app for about 5 months. Unfortunately, Its buggy and an unreliable and I do not recommend it. Moreover, it has a large limitation which Zapiet do not mention up front. Because of the way it works, it does not easily allow the user to switch shipping methods after they proceeded to checkout. Shopify caches the method and the user is stuck with that shipping method until the cache resets. We were extremely patient with the Zapiet team to fix and address these issues but they just gave us an endless runaround. Very disappointed.

June 12, 2018

I installed this app and had nothing but issues with it. The checkout didn't work on half my products and then when I tried to contact support, I got no response. Buyer beware, they will respond to you while you are in trial mode and then ghost you when you start paying for the app.

Feb. 22, 2018

The worst support ever, the product did not work, first they say it‘s due to other plug-ins, and later they say because my theme is not good (it's a five stars theme from theme forest，hundreds of people purchased ), few month now still not working.

Feb. 21, 2018

The support team never answers, the locale files are not complete and the translations are not accurate, the store info isn't complete, and the rates API just doubles the settings, the help center is from an outdated version of the app

Feb. 18, 2017

Tried to install and took forever. Looked like it was duplicating my products and themes. After an hour killed the install. Then my website completely messed up. No images showing. Shipping options except pick up are all gone from my site!!!! SOS