Zapiet ‑ Pickup + Delivery
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They were right on top of everything and fixed the issues that needed to be fixed give Jessica a raise
Thank you Saulo for your lovely words and for taking the time to leave a review! It was a pleasure helping you to get your store up-to-date with our Zapiet - Pickup + Delivery app. If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
Pickup and delivery works very well in both online store and Shopify POS. The Zapiet schedule tile in POS works great. It's a bit unclear where Shopify POS leaves off and Zapiet Pickup + Delivery takes over. Customer support was able to research both and help me navigate the process for both. I look forward to using these 2 together in the future
Thank you for your review! Glad to hear our support team were able to guide you through using the app for both POS and your online store. Best wishes, Bogi Zapiet
Too many Bugs. Most recently, the delivery date that the customer placed an order for was incorrect in the system, causing us to miss orders, and their response was "we are working on it, there is no ETA". It was quite smooth earlier, but have been facing too many issues recently.
Hi there, Thank you for your feedback. We understand how frustrating this situation must be for you, and we deeply empathize with the impact it has had on your operations. We want to clarify that the issue you’re experiencing is due to a Shopify bug outside of our control. If it were on our end, we would have resolved it promptly. Unfortunately, Shopify has been taking longer than expected to address the problem, and there’s no clear timeline for a fix. That said, we are actively working on developing workarounds to mitigate the impact of this issue. We’re committed to providing you with a reliable solution as soon as possible. Please don’t hesitate to reach out if you have any questions or need further assistance. Your patience and understanding mean a lot to us. Klaudia Senior Support
Thank you for the 5-star review! We hope you continue to have an excellent experience using our Pickup and Delivery app! Cheers, Anggy
Thank you for the 5-star review! We hope you continue to have an excellent experience using our Pickup and Delivery app! - Klaudia
Exellent service thank you
Hi! I appreciate your kind review! It was a real pleasure working with you, and I’m so glad I could assist. Thank you again! Best regards Betty
Thank you for the 5 stars! We're so happy to hear you're satisfied with our Pickup + Delivery app. If you need any support, we're always here to help! - Leo
Great app, great fast and kind support. Works as expected and is worth the money! The only thing to keep in mind is that the standard abandoned cart emails from Shopify won't work with the app because they bypass the date selection. With a modification, you could direct your customers to the cart instead of the checkout. This would work, but from a conversion perspective, leading them to checkout would be more effective. Additionally, if a customer opens the link in your email on a different device, they won't see any products in their cart because Shopify stores the cart locally in a cookie.
Hi Stefan, Thank you very much for taking the time to leave a review! It was a pleasure chatting with you and helping you to get the correct date format added to confirmation emails in Shopify and within our Zapiet - Pickup + Delivery app. If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
Very helpful with advice and step by step instructions on how to fix the issue.
Thank you so much for the 5-star review! We're glad to hear that the advice and step-by-step instructions were helpful in fixing the issue. If you ever need further assistance with pickup and delivery settings or anything else, feel free to reach out. We're always here to help! - Gab
Thank you for the 5-star review! We're thrilled to know you're happy with our pickup and delivery service. If you need any further assistance, don't hesitate to reach out! -Leo
Support is great. This gives our customers the option to pickup or have their order shipped. Makes our handling of orders easier!
Hey Meg!! Thanks for taking the time to leave a reaview. It was my pleasure to help you double-check your Zapiet setup. (: I hope your business continue to grow as your Fungis do!!! Have a nice one! Manuel
Excellent customer service! I integrate the shipping date selector on my site and it is a great feature!
We appreciate the positive feedback! It’s great to hear that the shipping date selector is adding value to your site. If there’s anything else we can assist with, don’t hesitate to let us know! -Leo
very helpful, solved my problem! happy day! thank you so much and Merry Christmas
Reply updated 18 Dec 2024: Hi Elias, Thank you so much for taking the time to write such a wonderful review It's always great to hear such positive feedback from our merchants, it encourages us to continue and strive even higher! Wishing you a lovely holiday season, -Steph ---------- Thank you for the 5 stars! We're thrilled you're enjoying our Pickup + Delivery app. Let us know if there's anything else we can do for you! -Anggy
All support staff is incredibly helpful, especially Stephane! Zapiet has helped resolve so many issues that we've had with other apps!
Hi, Thank you for the great review! We're always happy to assist and ensure everything runs smoothly for you. If you need any help or advice, don't hesitate to contact us. Best, -Steph
Spectacular, really listenened and got me through my issues. Friendly and knowledgable. Kristine will get you back up and running!
Hi there, Thank you so much for such a glowing 5-star review! ✨ My heart is bursting with happiness with such kind words. 💞 I greatly appreciate you! You're just too awesome! ✨ Take care & stay safe! 😃 Warm regards, Kristine
The single most important app for our store!
Hey Davron! Thank you SO MUCH for taking the time to leave a review! It was my pleasure to help you. I really appreciate the details you provided, which allowed me to troubleshoot and fix the issue quickly. I was looking at your store again and fell in love with your Sakura Purse. I really like the colors! I wish you and your family a happy holiday season! Manuel 🙂
Jessica helped me with something that I've been trying to fix for a long time. She was very responsive & was able to fix the problem quickly. I am very appreciative!
Thank you very much for the lovely review Erika, it's much appreciated! Please do not hesitate to reach back out if you have any questions or need any further assistance. Warm regards, Jessica
We were very happy with the installation of Zapiet within our store. It helped us establish a new pickup option. However, an issue arose stemming from the app that harmed the checkout experience. Their support team kicked in, and Sandy did an excellent job not only mending the situation, but enhancing the checkout experience along the way. I would recommend this app for those looking to instal a new pickup + delivery solution that has very streamlined support.
Hello Angelica, Thank you so much for your kind words! It was truly a joy to work on your store and ensure that it provided the best possible checkout experience for your customers. All the best, Sandy
Klaudia was awesome. Fixed my issue in super fast time and gave me a rundown of what she did to fix it.
Hi Sandra, thank you for the kind words! 😊 I’m thrilled we could quickly resolve your issue and get your local delivery rates up and running. We're always here to support you with anything you need! Cheers, Klaudia
amazing
Hi there! Thank you for leaving us a review! I was able to help you because you were specific regarding your inquiry, and that quickly allowed me to update your store. It was challenging looking at your store while helping you because the donuts look DELICIOUS!!!! Thanks one more time!!! I wish you and your family a happy holiday season! Manuel (:
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