Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.8
feedback
1,541
chart
#384
All reviews
Rating Breakdown
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Feb. 25, 2021
The Support is crazy fast! Outstanding! Thanks to Sandy!! Logged in and solved my issue within 5 minutes.
Hello there, It was great talking to you on our online chat. Don't hesitate to reach back if there is anything else I can help you with. Wishing you a great day! Sandy
Feb. 23, 2021
This is the really important app for us, especially now with COVID-19 lockdowns. In Germany we are allowed to have pickups, and this app makes it easier to handle. We do have also lots of products, what we don't ship at all, with Store Pickup we can still sell them online. We had installed additional language and checkout stopped working. In less than 24 hours it has been fixed and everything works smoothly again. It works with multiple language also. Thanks for fast and friendly support.
Hi there, Glad to hear we could be of a little help during this tough time. It was our pleasure supporting you, thank you for the review! Best wishes, Bogi
Feb. 19, 2021
We have been through a ton of apps to help our local online business. I wish we would have started with Zapiet from the beginning. But, we went the cheap route first, and it cost me so much more in the end. Because Shopify doesn't have an easy way to change email templates based on the order, I was manually editing the email templates (which I have not experienced with). Ultimately, it just made my company look unprofessional. With Zapiet, we are able to deliver much better customer service and manage our orders easily. They really considered the importance of customer flow. Zapiet allows the least resistance of all the pickup + delivery apps. And their customer support is fantastic not only providing solutions but giving proactive advice to our use case. So glad we found you. Thanks!
Hi there, So happy to hear that you're enjoying using our app! It makes our day to get feedback like this so we appreciate you taking a minute to leave your review :-) Best wishes, Bogi
May 3, 2021
Great Support. Had trouble initially but they bent over backward to make sure everything was working.
Thank you for your very kind words and as I mentioned, please do not hesitate to jump back on the live chat if you have any other questions or need assistance. Best wishes, Jessica
Feb. 17, 2021
I think the reviews of this app are pretty harsh. I've tried many different Pickup/Local delivery apps and this one has by far the most options. It is expensive but you get what you pay for. Support have responded quickly and tried to help as much as possible. So far, very happy.
HI Felix, Thank you very much for your kind words and I am glad that you are happy with our app! We pride ourselves on having an app with a very large feature-set and even more-so on our world-class support team :) Thanks again and stay healthy! Stephane
Feb. 17, 2021
Zapiet's customer support is GREAT. Some of the best support I've had running e-commerce sites. Not only did they answer my questions, but they also suggested and helped me make improvements that I didn't even realize were problems. I am very pleased with my experience and highly recommend them to the Shopify Community.
Feb. 16, 2021
This app is fantastic at providing features not available with native Shopify. If you're looking to manage local deliveries vs domestic shipping where specific products can only be delivered locally and not shipped, but some products can be shipped then this app is for you! The customer service is just fantastic, Marija particularly helped me with kind and patient instructions when I got stuck with something. It may seem pricey, but it's worth it!
Hi there, Thanks for your wonderful feedback! Glad to hear that our app is helping you to manage your different types of orders, and I'll make sure to pass on your message to Marija as I'm sure she'll be pleased! Best wishes, Bogi
Feb. 12, 2021
Very useful for its calendar. You can choose order preparation time and be sure your clients get their orders just the right time. Works well! Also goes well with Zapiet Delivery Rates
Hi there, Great to hear you're making the most of our calendar and preparation time feature! Thanks very much for leaving us a review :-) Best wishes, Bogi
April 14, 2021
Great app and outstanding customer support! We are very satisfied with the functionality, as well as the look of the app. Worth the money and their customer service is top-notch. Highly recommend!
Hi Anne-Marie, Thank you so much for the lovely review, it was an absolute pleasure working with you. If there's ever anything we can do to assist you in the future, then just send us a message and we'll be more than happy to help. All the best, Luke
Feb. 11, 2021
The best app in the app store for pickup and delivery features. easy to understand and maintain. Thanks.
Hi there, Thank you so much for your glowing review! We're pleased to hear you find the app easy to use, we aim to make the app as user-friendly as we can whilst also offering plenty of features :) Best wishes, Bogi
Feb. 9, 2021
Zapiet has helped us do so much more with offering services to our customers. The amount of customization and flexibility also makes managing an e-commerce store a breeze. The UI is also super intuitive and even if you are a beginner with Shopify, it will be easy to learn. Thanks Zapiet!
Hi folks, Thank you so much for taking the time to leave a review. I am delighted to hear that you found our app highly flexible and easy to use. Should you need any more assistance please do not hesitate to reach out, we are always happy to help. Kind regards, Ronan
Feb. 3, 2021
Amazing onboarding support from Charlie Noble! We have some complicated delivery and pickup requirements across both one-off and subscription products. Onboarding support helped talk through our needs, make some final configuration and we were live same day https://wawwe.ca/.
Thank you so much for such a lovely review! It was an absolute pleasure to set up your store with you and work on such a great concept for a business! I wish you all the best with the launch and if there is anything else I can do to help please let me know. Thanks, Charlie :)
Feb. 3, 2022
We use this app for almost 3 years now, and we are very happy with all the possibilities the apps has. It works simple and saves us a lot of time in handling our orders. Also the help we get when we have a question is great!
Hi there! Thank you so much for your lovely review and kind words—we really appreciate it! I'm really glad you are happy with our app and our support. We're here should you need anything else. Have a wonderful day! Marija
Feb. 1, 2021
Best app for scheduling order! Not only it has a rookie-friendly interface and setting page, but the technical / customer service team are nice too. It usually solve my problem within 1-2 days. Great job!
Hi there, Thank you for leaving a review of the app! Glad to hear you're finding it useful for your business :) Thanks for the feedback about the user interface and your interactions with our team! Best wishes, Bogi
Feb. 1, 2021
Extremely useful app, have been using this app for 5years now and their efficient customer service never fails! Always fast with their replies. Special thanks to Bogi for helping me out with my Widget problem on my new theme! :)
Hi, Thank you for leaving a review, I'm pleased I could help you with installing the widget on your new theme! Best wishes, Bogi
Feb. 1, 2021
Very helpful and fast customer service! Technical team was able to create a custom code to adjust the shops pick up times very quickly. Support also gave clear instruction what I needed to do, which I appreciated! Special thanks to Luke, great service! :)
Hi Guys, Thank you so much for the lovely review, was an absolute pleasure working with you. If you ever need anything else, then we're always here to help. All the best, Luke
Jan. 26, 2021
Sandy and Kitty helped me all day today and they have been understanding, helpful, patient and very professional. I do really appreciate their help and think both of them deserve the best and a reward for their excellent service and skills. Many thanks guys! All the best and stay safe!
Hi there, It was our pleasure to assist you with the set up of our apps yesterday. We both really hope you enjoy the apps and we hope we can help your business through these difficult times, you can reach out to us for assistance anytime. Your lovely review is the best reward either of could ask for, Have a wonderful day, Kitty & Sandy
Jan. 25, 2021
Fairly quick customer service and they've always answered/solved any issues with ease. I wished it were easier & less expensive to get the order dates synced to a calendar (like google) so everything is in one place.
Hi there, Thanks for your review! Happy to hear you've had positive experiences with our support. Appreciate knowing your feedback about exporting your order information, we're always looking to improve the features and integrations available for the app. Best wishes, Bogi
July 6, 2022
It's so refreshing to be able to talk to a real person when there is a problem. I submitted my chat request and was immediately greeted by a knowledgable and friendly associate. They were able to fix my issue within minutes. Thanks for the great service!
Hi there, Thank you so much for the lovely review—it has really brightened up my day! It was my pleasure being there for you and lending a helping hand (or, in this case, a helping voice :D ). We're here should you need anything else. Wishing you a great day, Marija
Jan. 24, 2021
I'm a big fan of Zapiet. I offer local delivery, pickup, and shipping. I have very specific requirements (orders for future dates, cannot provide address until upon order confirmation, etc.). With Zapiet, I'm fortunately able to accomodate all of my unique requirements. I'm not great at tech and have had difficulty setting up my first ecommerce store. Every time I had an issue, Zapiet was able to respond to my questions quickly and clearly. They save me so much time and trouble! Thank you for the stellar customer service, Zapiet! I highly recommend this app!