Zapiet ‑ Pickup + Delivery
Smarter delivery options for pickup, local delivery & shipping
Rating
4.9
feedback
1,735
chart
#619
All reviews
Review RSS Feed
Oct. 23, 2024
Hey Dalel, Thank you so much for the 5-star review! I'm happy we got things sorted out with the pickup and delivery options and their rates along with the wordings in the checkout. It wasn't possible with your partnership throughout our chat so I can't take all the credit! If ever you do need help with anything else at anytime, just let us know -- we're always here to assist! Warm regards, Gab
Oct. 22, 2024
I was assisted with some major issues to my store by "Krystabel Djajalie", who was incredibly detailed in her responses and very patient with my multiple requests. My store had a critical checkout issue and she fixed it overnight not just for this store but for my other 2 stores as well in a very timely manner. Massive shoutout to Krystabel for providing world-class support.
Hi Jay, Thank you so much for taking the time to share such an amazing and thoughtful review! It was truly a pleasure assisting you with the Zapiet - Pickup + Delivery app for all your stores and resolving the rates issue at checkout. I’m glad to hear everything is working as expected! Please don’t hesitate to reach out if you need any further assistance. Our team is always here and happy to help. Best regards, Krystabel
Oct. 22, 2024
Jeanette was efficient and effective at solving our problem when I contacted support! Not only did she trouble shoot it, she fixed it right away!
Hello Pete, thank you for your wonderful feedback! I'm so glad I could help solve your problem quickly. If you ever need assistance again, don’t hesitate to reach out. I’m here to help! ❤️
March 10, 2026
great help from the support team! ROCKSTAR
Hi there, Thank you for the 5-star review and for using our Zapiet - Pickup + Delivery app. We really appreciate your support. If you ever need any assistance, our team is always happy to help. Warm regards, Jessica
Oct. 22, 2024
Easy, quick and nice support
Hi Hippolyte, Thank you so much for your 5 star review! I greatly appreciate you, you're so lovely to work with. 🥰 We're always here for you in case you need help or assistance. ☺️ Warm regards, Kristine
Oct. 20, 2024
Zapiet has been a game-changer for our business, helping us solve some complex issues with order management and local deliveries. The app itself is very user-friendly, but what really stands out is the amazing support team. Special thanks to Zack and Klaudia, who were not only fast-acting and friendly but also went above and beyond to help resolve our integration issue quickly. Their expertise and commitment to customer satisfaction made all the difference. Highly recommend Zapiet to anyone needing a reliable solution for store pickup and delivery management!
Thank you so much for this amazing review! 💛 We’re thrilled to hear that Zapiet - Pickup + Delivery has made such a positive impact on your business. Zack and I are so happy we could assist and that you found the support helpful (we aim to please 😊)! We're here anytime you need us. Thanks again for the kind words and for recommending us – it truly means the world! 🌍🚚 Zack & Klaudia
Aug. 27, 2025
Hoy he tenido el gusto de que Jessica me haya brindado su tiempo. Debo resaltar el muy alto nivel de servicio que ha presentado, lo cual me hace estar muy conforme con la solución.
Hola Dan, Muchas gracias por tus palabras. Me alegra saber que pude ayudarte y que la solución fue de tu agrado. Estoy siempre a tu disposición para lo que necesites con nuestra aplicación Zapiet - Recogida + Entrega. Un saludo, Jessica
Oct. 16, 2024
The function and utility of this app are near worthless for my team. We needed it simply to have the option for local pickup to be ready at a later date, as our items are largely custom made. Email notifications we're failing. SMS Notifications never worked and we have been in communication with the team at Zapiet since June regarding this massive problem in notifications to clients. Essentially just kept getting "can kicked" and pushed down the line. No resolution to date, looking at other solutions again now. I give 3 stars, because the overall flow of the app and layout as well as ease of setup are all there.
Hi, Thank you for leaving your honest feedback about our app! While we are pleased that you are satisfied with the flow and layout of the app, and the ease of setup, I want to address your feedback about SMS notifications as well. Our ability to roll out our new SMS notifications feature to all merchants has been limited by compliance requirements in certain countries, such as the US. Our development team have been exploring various solutions, and are actively working on fixes and improvements to be able to meet these requirements. Once their work is complete and the SMS notifications feature is available to you, a member of our support team will reach out to let you know. Best wishes, Bogi Zapiet
Oct. 15, 2024
Main reason for taking stars off is that some basic features are restricted to their most premium 'professional' plan that costs more than double. I am paying for a monthly service and expect access to the basic features, instead it feels petty when trying to change a setting or use a feature and to get prompted that I need to upgrade to their Pro plan. Examples: - You cannot download the "production report" for orders (a list of item quantities from multiple orders). - You cannot manage product availability by tags/collections, only by selecting them individually or making them all available. If they don't change this mindset and allow us small businesses to use simple features that would make our lives easier then I'll continue looking for alternatives. I understand having the Pro plan for the shops that do have 20+ locations and the challenges that come with large organizations, inventory controls, other enterprise logistics... but don't arbitrarily hold back simple features from the little guys. Adding features and tools to make the service better should be a point of pride and brand. I expected some improvements over time, but in the year+ we've used it I haven't seen anything improve. Support staff are indeed mostly great. I do wish there weren't so many glitches and nuances with implementations between Zapiet and Shopify, themes, or delivery services that require resolving. I am very tech savvy so it's frustrating when I think I'm doing the right thing but it isn't working due to a glitch that has to be dealt with on their end. This happened on numerous occasions of configuration settings not working until I contact them -- and the solution seems like some other setting needing to be turned off and on again to get the settings to take.
Hi there, Thank you for sharing your feedback regarding the features available in our plans. We understand your concerns about needing to upgrade to our Pro plan to access certain features. Our tiered pricing structure reflects the development and maintenance costs associated with our services. Some features require significant resources to develop and support, which is why they are included in our higher-tier plans. However, we also offer the option of a custom plan where you can add specific features, which works out less than upgrading to the Pro plan. We will reach out to you directly to discuss this custom plan option and how we can better meet your requirements. Thank you for using our app, and we appreciate your understanding. - Klaudia
Oct. 15, 2024
The support was super helpful and was able to resolve my issue. Great job!
Hi Joseph! I just wanted to say a big thank you for taking the time to leave us a review! It was truly a pleasure to assist you, and I'm glad to hear that my support helpful and I was able to set up your rates correctly! If there's anything else you need, don't hesitate to reach out. We're always here and ready to help! Thanks once again for the review; it really means a lot to me. Leo
Oct. 11, 2024
Thank you so much for the 5-star review for Zapiet - Pickup + Delivery! We're thrilled to see your positive rating and hope our app continues to support you. If you ever need assistance, we’re here to help! -Steph
Oct. 11, 2024
Betty was very quick to assist on my inquiry and the matter was resolved promptly within the day. Appreciate the help!
Hi there! Thank you for taking the time to write such a wonderful review for us. It was my pleasure helping you with Zapiet - Pickup + Delivery app. Please don't hesitate to reach out to us whenever you need a helping hand. Best regards, Betty
Oct. 10, 2024
This app and the tech support are life savers for any business with delivery dates! Love love love. We used to be with a different app for 5 years but were not happy with a few things, switched to Zapiet and fell in love. So much in terms of functional things and possibilities - this app literally runs our business and open doors to the new sales opportunities. Sebastian and Gabriel are TECH GODS and save the day for us on a regular basis. Thank you so so much!!!!
Thank you so much for your amazing review! We're thrilled to hear how much you love Zapiet - Pickup + Delivery and that it's making such a positive impact on your business. We're always here to support you and excited to continue helping you unlock new opportunities. Thanks again for your kind words! - Sebastian & Gabriel
Oct. 10, 2024
App does what it should. The support is exceptionally good, very helpful and solution-oriented.
Thank you for your kind review! We're glad to hear Zapiet - Pickup + Delivery is working well for you and that our support team has been helpful. We're always here to assist and appreciate your feedback! - Sandy
Oct. 9, 2024
Very easy to use and if you get stuck, the support is amazing! Highly recommend. Thank you.
Hi Review team Here is my reply Hi Holly, Thank you so much for your amazing review! It made my day! It was wonderful to speak with you - I was happy to help get the widget set up for you just in time for your new theme launch. We make a great team! We're always here to help, so reach out anytime. Have a great day! (: Anggy
Oct. 6, 2024
Betty was fast and furious when it came to troubleshooting our errors on Shopify, 10/10 would recommend
Hi there! Thank you for a wonderful review. I am so glad that I was able to assist you with our Zapiet - Pickup + Delivery app. Please know that you are always welcome to reach out to us anytime for any further assistance. Have a great day! Best regards Betty
Oct. 4, 2024
Actually had my issue resolved within a couple of hours, rather than being palmed off back to Shopify or another app (which is what I've come to expect from most support services).
Hi Zoe! Thank you for taking the time to leave us a wonderful review! Super happy to hear that we were able to assist you with our Zapiet - Pickup + Delivery app. Please remember that we are always here to help with any further assistance you may need. Have a great day! Best regards, Betty
Oct. 3, 2024
Jeanette was very helpful in troubleshooting my issue. Zapiet is now installed and is the solution to my issue around being able to offer Pickup only for specific products offered through my Shopify store.
Thank you so much for the lovely review! 😊 I'm really glad I could help you troubleshoot the issue and get Zapiet set up for your store. It's great to hear that it's now working perfectly to offer Pickup for your specific products! If you ever have more questions or need further assistance, don't hesitate to reach out—we're always happy to help! -Jeanette
Sept. 29, 2024
Kristine was amazing! So helpful when I was setting up the app for our business. Thank you
Hi, Kyrenia! Thank you so much from the bottom of my heart! Your review meant a lot to me, and I'm so happy that I was able to assist you. Please do not hesitate to reach out to us if you have any questions or need help, we're always here for you. Thank you once again, I greatly appreciate you! Kristine
Sept. 29, 2024
Awesome service - issus sorted within 10 min on Sunday.
Hi Muhammad! I just wanted to say a big thank you for taking the time to leave us a review! It was truly a pleasure to assist you, and I'm glad to hear that my support was responsive and got this sorted out in no time! If there's anything else you need, don't hesitate to reach out. We're always here and ready to help! Thanks once again for the review; it really means a lot to me. Leo