Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.8
feedback
1,542
chart
#384
All reviews
Rating Breakdown
Review RSS Feed
Jan. 22, 2021
Amazing support thanks! Amazing support thanks! Amazing support thanks! Amazing support thanks! Amazing support thanks! Amazing support thanks! Amazing support thanks! Amazing support thanks! Amazing support thanks! Amazing support thanks! Amazing support thanks!
Hi Rosy, I'm glad I could help you out today with configuring your store. Please do not hesitate to reach out if you ever need anything else :) Have a great weekend! Flora
Jan. 22, 2021
The team is extremely helpful and sorted out all our questions in a timely manners. Will recommend this app as long as it meets your needs.
Hey guys, Thank you so much for the lovely review! It was a pleasure to help you get everything sorted and I wish you every success with the business! We are always here if you have any other questions. Charlie
Jan. 21, 2021
Great functionality and awesome customer service! They really do go above and beyond - get this app if you need a lot of distribution options.
Hi Jess, Thank you very much for taking the time to leave a review It was a pleasure helping you change some of the wording on our widget and checkout page for our Zapiet - Pickup + Delivery. If you have any other questions down the road, please do not hesitate to send us a message. Kind regards, Jessica
Jan. 21, 2021
The most useful app for our shop. Tons of useful features and their support is just one of the best in the industry. Rated 5 because we can't give higher rate
Using app
Almost 3 years
Total reviews
2
Average rating
5.0
Thank you for taking the time to leave a review. It's great to hear a busy florist store such as yours find a lot of our features useful and that you appreciate our support. Jayne
Jan. 21, 2021
Cannot rate this app and support highly enough. Any issues I've come across have been resolved quickly and the recent updates such as limits applied to pickups as well as local delivery really help us serve our customers well.
Jan. 21, 2021
Fr: Cette app est très bien, il y a plusieurs option et très facile à configuré. Parcontre, depuis plusieurs mise à jour de leur part. Certaine chose que je pouvais faire avant n'est plus possible et le support ma informé qu'il fallait ajouté un autre de leur app pour que tout cela fonctionne. Ce qui est a mon humble avis inacceptable. Eng: This app is great, there are several options and very easy to configure. Parcontre, since several updates from them. Some chose what I could do before is no longer possible and support informed me that I had to add another of their application for it to work. Which is in my humble opinion unacceptable.
Jan. 20, 2021
This app saved our lives. We had a very tricky Delivery system with different availability per different locations. We also needed to allow some time to prepare the delivery and they have all these options available for us. There is nothing this app can't do. 100% recommended, it really made our lives much easier! Well done guys!
Hey there, Thank you for taking the time to write this, it's fantastic to hear you're enjoying using the app! Keep up the amazing work that you're doing :) Best wishes, Bogi
Jan. 20, 2021
The support from zapiet is great. Aaron League was so helpful and quick! Sorted my problem out Many thanks
Hi there, I'm really glad to hear you had a positive experience working with Aaron! Thanks for taking the time to leave him a review :) Best wishes, Bogi
Jan. 20, 2021
I don't know where to begin because this Team is AMAZING. They have helped me beyond words setting up this App. Any request was responded to in a timely manner and they took away so much of the headache by giving them access and letting them what they do best. Install and work on their app. The service goes over and beyond and I will forever be using them with our website. We Offer Local Pick up and Shipping and they have helped set everything up and it runs flawless. If you have any doubts about installing and using their services, don't. They are worth every penny and more. Thank you all again for your help! - CaseBakes
Hi there, That's some amazing feedback, thanks so much for taking the time to leave it! So happy to hear that our team were able to help you get everything set up! Best wishes, Bogi
Jan. 20, 2021
If you have more than 1 language in your store don't even bother installing this. 2 guys (Luke and Sandy) were stating that we can change the text 'shipping location' to 'pickup location' but were unable to do so because of incompatibility with our translation app. After switching to another compatible app and after a week long going back and forth through 25+ emails, Ronan (as probably more experienced guy) stepped in and clarified that it is not possible with the following response: it appears that my colleagues were a bit confused about the limitations of the translations API. What is funny and mostly why this is 1 star is that he completely disabled the app on the theme we were working on immediately after sending that email. Really sneaky.
Hi Filip, Thank you for taking the time to leave a review, we appreciate all feedback. Again I would like to apologize for the confusion about the locale files, I have ensured that the whole team are now aware of this to avoid any confusion in the future. I would also like to assure you that I did not disable our app or any of its features after our conversation. I take great pride in assisting our merchants and I would never do something intentionally that would negatively impact a merchants store. I have reached out to you via email in the hopes that we can arrange a call to further discuss this. I hope to hear from you soon. Kind regards, Ronan
Jan. 19, 2021
Love this app. The support is always fast and friendly. FIVE STARS. 100% Recommend. Ryan is great!!!
Hi Jun, Thanks for the kind words! It was a pleasure helping you get set up. If there’s ever anything else you need, you know where we are :D Cheers Ryan
Jan. 19, 2021
This app is great! Helped us to local delivery only through our website - with the ability to deliver only to regions within specific postal codes. The team at Zapiet is always quick to respond and help with any issues that come up. Absolutely worth every penny.
Hi Bronte, Thank you for leaving such a lovely review! It's always a pleasure helping you with different aspects of our Zapiet - Pickup + Delivery app If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
Jan. 15, 2021
All the settings and restrictions we needed to run a very complicated holiday operation, fulfulling in one location for pickup at another. Some of the beta settings still need improvement (limiting pickups/delivery per window), but support has been very responsive. Constantly adding new 3rd party delivery services too.
Hi there, Thanks for taking the time to leave your feedback on the app and our support! It's really good to hear what you think of the newer features too, we'll keep aiming onwards and upwards. If there is anything else I can help you with please let me know :) Bogi
Jan. 15, 2021
Really impressed with the super speedy response to my query; not only that it was resolved really efficiently but it meant we were able to provide our customers with a more intuitive shopping experience.
Jan. 14, 2021
A lifesaver for our delivery logistics (we deliver frozen vegan meals at home). The support is super fast and effective. The inevitable small issues/questions during setup are immediately dealt with by the helpdesk, couldn't have asked for more. Special thanks to Ismail, Lucy, Sandy, Ronan, Pamela & Luke --> evidently, from all of these names it's clear that I've been receiving a lot of support :-)
Hi, thanks for the fantastic review! It's great to hear you've had a positive experience with several members of our amazing support team :D Glad we were able to get you set up! Best wishes, Bogi
Jan. 13, 2021
We used this app since May 2020. In November we started having a lot of issues. Zapiet uses tags for orders. These were missing off some orders and and missed by our staff so customers didn't receive they order which got us bad reviews. The limit on how many deliveries also stopped working. After seeking help from Zapiet they informed me that we was on an old version and they would upgrade me. After the upgrade we were still having issues so swapped to a diffrent delivery system. Zapiet should be upgrading customers now and again and not leave them in the dark. Such a shame because the app was brilliant from May - Oct.
Hi there, Thank you for taking the time to leave a review, we really appreciate our customers feedback. I am really sorry to hear that you had issues with our order tagging service. We did make some improvements to our order tagging service before November to ensure our system could handle the increased traffic over the holiday period. Unfortunately it took some time to iron out the kinks in the system and a small number of merchants experienced issues. Our developers have made some huge improvements to our order tagging and order limits services and we are now receiving amazing feedback from merchants that are using these services. If at any stage you would like to re-install the app please let me know, we would love to have the opportunity to regain your trust and prove that we are the number one pickup and delivery app on Shopify. Kind regards, Ronan
Jan. 11, 2021
I use this app for store pick up. We are not currently delivering. I wish it integrated better with the Shopify reporting system, as trying to sort to find the pick up date and time on orders is a bit cumbersome. I did require assistance and had a great experience with the IT help person to solve my problem.
Hey there, Thank you so much for your kind words! It was a pleasure speaking with you and I'm glad we were able to get you setup with our preparation time feature quickly. Stephane
Jan. 10, 2021
Aaron gets a million gold stars by his name.... thank you. Quick service, Quick help, Even on a Sunday! Kirk @ ACME Floral San Francisco, California, U.S.
Thanks for your review Kirk! Glad to hear you had a great experience with us and Aaron was able to help you out. Best wishes, Bogi
Jan. 9, 2021
This app is the reason we switched our web hosting over to Shopify. Due to increased delivery demand during covid we needed a system to help with lead times, date pickers, and cutoffs to keep our load under control. The app works as promised and the support staff fixes issues almost immediately. We highly recommend!
Hi there, Thank you for your lovely review, it is great to hear that our app has been able to help your business adapt in these difficult times. We are always here if you need anything. Wishing you a fantastic year to come! All the best, Kitty
Jan. 9, 2021
I'm using this app for my POS and its doing great , had a small issues but the pro support team solve it very professionally and super fast . . . thanks to the Zapiet team ( pamela & Marija )
Hi there, Thank you so much! I'm really glad you're happy with our app and our support team. It was my pleasure helping you fix the issues! We're here should you need anything else. Marija