Zapiet ‑ Pickup + Delivery
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This app and it's team is awesome! I received the best technical support I ever received by Jessica from their support team! Thanks a lot! I can recommend it 100%!
Thank you very much Salvatore for taking the time to leave such a lovely review! It was so nice chatting with you and getting your store all up-to-date with our Zapiet - Pickup + Delivery app! If you have any other questions down the road, please do not hesitate to send us a message. All the best, Jessica
Excellent service Helped me get back up running in no time Thank you.
Zapiet has been a fantastic app, and the customer support truly sets it apart. Angelo, in particular, was incredibly helpful and friendly. He resolved my issues quickly and provided detailed answers with useful article links. The whole experience was smooth and stress-free. Highly recommend Zapiet for anyone looking for a reliable app with top-tier support!
Hello Ismail, Thank you for giving our app a 5-star review. I am happy to have assisted you with setting up our Zapiet - Pickup + Delivery app. Please feel free to contact us if you have any further inquiries or issues. Best wishes, Diego
Gabriel was incredibly helpful and responsive throughout the entire process. He took the time to understand my specific issues and worked diligently to provide effective solutions. JUST SO AMAZING!
Hi there, Thank you so much for the amazing feedback! I’m thrilled we were able to resolve things with your checkout and your location's pin in the Google Maps section of the widget! Your patience and details made all the difference, so I’m glad we could get everything perfectly set together! If there’s anything else you need, just message us anytime. We're always here to help. Best, Gab
very thorough and friendly service from Annggy, very appreciated
Hi Alysa! Thank you so much for taking the time and writing us a review! It was lovely speaking with you, and your patience and willingness to work together was a huge part of getting everything sorted! If you ever need anything else, don’t hesitate to let us know - we are always here to help. Wishing you a fantastic week ahead! Anggy
Jessica was amazing and explained every step of the way to ensure confidence and understanding of the changes being made. Thank you!
Thank you very much Ashlie for taking the time to leave such a lovely review! I'm glad that I was able to help and update your store to the latest version of our Zapiet - Pickup + Delivery so that you and your customer's have all of the latest updates, features, etc. If you have any other questions or need any further assistance, please do not hesitate to reach out! Cheers, Jessica
Fast excellent help!
Hi Brenda, Thank you for the wonderful review! We’re glad to hear that you found our help fast and excellent. At Zapiet - Pickup + Delivery, we strive to be lightning fast whenever possible ⚡️. If you need any further assistance, please don’t hesitate to reach out! - Klaudia
Klaudia and Leo from their support teams are very attentive and knowledgeable. Great team. Jessica helped us figure out some things with our shipping settings and went above and beyond to understand what could be happening and was very helpful.
Thank you very much for taking the time to update your review, it's very much appreciated! It was a pleasure chatting and helping you to investigate your shipping settings. If you have any other questions down the road or need any further assistance, please do not hesitate to send a message. Warm regards, Jessica
Gabriel was really amazing, manage to solve the problem really quick. Thank you
Thank you for your wonderful review! I'm glad I could solve the problem quickly for you. If you need anything else for your pickup and delivery app, feel free to reach out! - Gabriel
Hey, Matt! Appreciate you for taking the time to leave us a review. It made our day! Hit us up anytime! We are always here to help. Have a great day! Laura
Hey Dalel, Thank you so much for the 5-star review! I'm happy we got things sorted out with the pickup and delivery options and their rates along with the wordings in the checkout. It wasn't possible with your partnership throughout our chat so I can't take all the credit! If ever you do need help with anything else at anytime, just let us know -- we're always here to assist! Warm regards, Gab
I was assisted with some major issues to my store by "Krystabel Djajalie", who was incredibly detailed in her responses and very patient with my multiple requests. My store had a critical checkout issue and she fixed it overnight not just for this store but for my other 2 stores as well in a very timely manner. Massive shoutout to Krystabel for providing world-class support.
Hi Jay, Thank you so much for taking the time to share such an amazing and thoughtful review! It was truly a pleasure assisting you with the Zapiet - Pickup + Delivery app for all your stores and resolving the rates issue at checkout. I’m glad to hear everything is working as expected! Please don’t hesitate to reach out if you need any further assistance. Our team is always here and happy to help. Best regards, Krystabel
Jeanette was efficient and effective at solving our problem when I contacted support! Not only did she trouble shoot it, she fixed it right away!
Hello Pete, thank you for your wonderful feedback! I'm so glad I could help solve your problem quickly. If you ever need assistance again, don’t hesitate to reach out. I’m here to help! ❤️
great help from the support team! ROCKSTAR
Hi there, Thank you for the 5-star review and for using our Zapiet - Pickup + Delivery app. We really appreciate your support. If you ever need any assistance, our team is always happy to help. Warm regards, Jessica
Easy, quick and nice support
Hi Hippolyte, Thank you so much for your 5 star review! I greatly appreciate you, you're so lovely to work with. 🥰 We're always here for you in case you need help or assistance. ☺️ Warm regards, Kristine
Zapiet has been a game-changer for our business, helping us solve some complex issues with order management and local deliveries. The app itself is very user-friendly, but what really stands out is the amazing support team. Special thanks to Zack and Klaudia, who were not only fast-acting and friendly but also went above and beyond to help resolve our integration issue quickly. Their expertise and commitment to customer satisfaction made all the difference. Highly recommend Zapiet to anyone needing a reliable solution for store pickup and delivery management!
Thank you so much for this amazing review! 💛 We’re thrilled to hear that Zapiet - Pickup + Delivery has made such a positive impact on your business. Zack and I are so happy we could assist and that you found the support helpful (we aim to please 😊)! We're here anytime you need us. Thanks again for the kind words and for recommending us – it truly means the world! 🌍🚚 Zack & Klaudia
Hoy he tenido el gusto de que Jessica me haya brindado su tiempo. Debo resaltar el muy alto nivel de servicio que ha presentado, lo cual me hace estar muy conforme con la solución.
Hola Dan, Muchas gracias por tus palabras. Me alegra saber que pude ayudarte y que la solución fue de tu agrado. Estoy siempre a tu disposición para lo que necesites con nuestra aplicación Zapiet - Recogida + Entrega. Un saludo, Jessica
The function and utility of this app are near worthless for my team. We needed it simply to have the option for local pickup to be ready at a later date, as our items are largely custom made. Email notifications we're failing. SMS Notifications never worked and we have been in communication with the team at Zapiet since June regarding this massive problem in notifications to clients. Essentially just kept getting "can kicked" and pushed down the line. No resolution to date, looking at other solutions again now. I give 3 stars, because the overall flow of the app and layout as well as ease of setup are all there.
Hi, Thank you for leaving your honest feedback about our app! While we are pleased that you are satisfied with the flow and layout of the app, and the ease of setup, I want to address your feedback about SMS notifications as well. Our ability to roll out our new SMS notifications feature to all merchants has been limited by compliance requirements in certain countries, such as the US. Our development team have been exploring various solutions, and are actively working on fixes and improvements to be able to meet these requirements. Once their work is complete and the SMS notifications feature is available to you, a member of our support team will reach out to let you know. Best wishes, Bogi Zapiet
Main reason for taking stars off is that some basic features are restricted to their most premium 'professional' plan that costs more than double. I am paying for a monthly service and expect access to the basic features, instead it feels petty when trying to change a setting or use a feature and to get prompted that I need to upgrade to their Pro plan. Examples: - You cannot download the "production report" for orders (a list of item quantities from multiple orders). - You cannot manage product availability by tags/collections, only by selecting them individually or making them all available. If they don't change this mindset and allow us small businesses to use simple features that would make our lives easier then I'll continue looking for alternatives. I understand having the Pro plan for the shops that do have 20+ locations and the challenges that come with large organizations, inventory controls, other enterprise logistics... but don't arbitrarily hold back simple features from the little guys. Adding features and tools to make the service better should be a point of pride and brand. I expected some improvements over time, but in the year+ we've used it I haven't seen anything improve. Support staff are indeed mostly great. I do wish there weren't so many glitches and nuances with implementations between Zapiet and Shopify, themes, or delivery services that require resolving. I am very tech savvy so it's frustrating when I think I'm doing the right thing but it isn't working due to a glitch that has to be dealt with on their end. This happened on numerous occasions of configuration settings not working until I contact them -- and the solution seems like some other setting needing to be turned off and on again to get the settings to take.
Hi there, Thank you for sharing your feedback regarding the features available in our plans. We understand your concerns about needing to upgrade to our Pro plan to access certain features. Our tiered pricing structure reflects the development and maintenance costs associated with our services. Some features require significant resources to develop and support, which is why they are included in our higher-tier plans. However, we also offer the option of a custom plan where you can add specific features, which works out less than upgrading to the Pro plan. We will reach out to you directly to discuss this custom plan option and how we can better meet your requirements. Thank you for using our app, and we appreciate your understanding. - Klaudia
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