Zapiet ‑ Pickup + Delivery
Smarter delivery options for pickup, local delivery & shipping
Rating
4.9
feedback
1,616
chart
#421
All reviews
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Jan. 23, 2024
Zapiet has been very user friendly from the get go. Easy to set up, learn, get started using. Reasonably priced for the subscription and allows us to offer the local delivery and pickup services we need to as a flower shop using Shopify as our POS and ecommerce site. Today I was having issues with my Zapiet app, due to no fault of theirs, but their customer service got back to me very quickly and fixed the issue I accidentally caused (I had accidentally disabled a widget feature). Stephane fixed it from where he was at and immediately had things working for me again. Appreciate the user experience you guys offer! Great product.
Hi Kyle, Thank you for taking the time to write such a wonderful review! It reallty was a pleasure working with you and helping out with our Zapiet - Pickup + Delivery app. If anything comes up in the future, we'll be there to help -Steph
Jan. 23, 2024
Jessica just helped me solve a problem that was stressing me out like crazy. She was BEYOND PERFECTLY HELPFUL!!!!!! Working with her was seriously the best customer service / tech support i've EVER had. Including Apple. Seriously, perfect!!!! She deserves a raise immediately. Thank for having such a great team and (I assume) culture.
Hi Anthony, Thank you so much for your incredibly kind words It was a pleasure chatting with you and helping you with different aspects of our Zapiet - Pickup + Delivery app, especially with products and rates. If there's anything else you need or if you have further questions in the future, please don't hesitate to reach out. Thank you again for your wonderful feedback. Best regards, Jessica
Jan. 25, 2024
Thank you Diego for your support chat yesterday! I appreciated the quick response and help! He helped us fix our problem and was very patient with us! Thank you Diego!
Hello there, Thank you very much for taking the time to leave a review; it is greatly appreciated! It was a pleasure chatting with you and assisting in setting up all your pickup and shipping rates using our Zapiet - Pickup + Delivery app. Should you have any further questions in the future, please do not hesitate to send us a message. Warm regards, Jessica & Diego
Jan. 23, 2024
Thank you so much for reviewing Zapiet - Pickup + Delivery! It's fantastic to receive your 5 stars :) Best wishes, Bogi
Jan. 19, 2024
Amazing customer service!! Two different customer service rep's helped me navigate and set up Zapiet on my broadcast theme. I am excited to have this as part of my Florist website - I feel like it is going to make the customer experience and check out way better!!
Hi Jaime, Thank you very much for taking the time to leave a wonderful review for our Zapiet - Pickup + Delivery app It was delightful chatting with you the other day and assisting you with various aspects of our app for your florist website. Should you have any further questions or need additional assistance, please don't hesitate to reach out. Kind regards, Jessica
Jan. 18, 2024
Service support au top !! merci Zapiet !
Merci beaucoup d'avoir pris le temps de partager votre expérience positive avec notre application! C'est toujours gratifiant de savoir que nos efforts ont un impact positif sur nos marchands -Steph
March 19, 2025
Great app and customer service is always quick and helpful.
Hi! Thank you for the great review! We're always happy to answer any question and provide the best help we can for our merchants. If ever anything ever comes up, we'll be there for you : ) Steph
Jan. 17, 2024
Overpriced, their app doesn't work, and it takes days to hear back from anyone when using their "live chat"
Hello Brandon, Thank you for taking the time to share your feedback, and I'm genuinely sorry to learn that your experience with our app did not meet your expectations. I noticed that you mentioned everything was working fine in your last comment to my support team, and I would appreciate the opportunity to understand the specific issues you encountered in more detail. My colleague Herman has reached out to you to understand what your remaining issues are, and I have personally assigned your conversation to another colleague who will be available all weekend in a US time zone. I look forward to resolving any issues you have and having an experience with Zapiet that I know is possible. Regards, Sam Forde Merchant Success Manager
Jan. 12, 2024
Great app and very easy to work with.
Thank you for taking the time to leave a review for our Zapiet - Pickup + Delivery app If you have any other questions down the road, please do not hesitate to send us a message. All the best, Jessica
Jan. 8, 2024
Great, quick service. Very detailed, solved it right away including custom code.
Hello Jordan, Thank you so much for taking the time to leave us this review It has been a pleasure to work on your store and to configure your Shopify settings to use our Zapiet - Pickup + Delivery app to its best. All the best, Sandy
Dec. 28, 2023
Great after support which is essential for a non-developer. Easy to use and even if I got stuck, multiple times it was resolve by the support team
Thank you for your kind words! We're thrilled to hear that our support has been helpful for you as a non-developer. Providing reliable support for Zapiet - Pickup + Delivery is always our priority. If you ever need further assistance, don't hesitate to reach out. We're here to help! Cheers, Klaudia
Dec. 27, 2023
Functionalities are great - allowing us to set all the conditions/ limitations we can think off. And if there are any bugs, the support team goes above and beyond to debug and identify the culprint in doubly quick time
Thank you for your glowing review of Zapiet - Pickup + Delivery! We're thrilled that our app's functionalities have met your expectations, allowing you to set conditions effortlessly. It's fantastic to hear that our support team promptly addresses any bugs, providing a quick and efficient resolution. Your positive feedback is greatly appreciated, and we look forward to continually exceeding your expectations. Best regards, Ismail
Sept. 5, 2024
Anggy From Zapiet support was great! Took Their time and found work a rounds for my complex issue and was very knowledgeable and patient with questions. Would definitely recommend!
Reply updated 10 Sep 2024: Hi Alan! Thank you so so much for sending in a review. 🥰 It was the highlight of my day talking to you and getting your delivery up and running! We'll always be here to help, so never hesitate to reach out if you need anything. Have a wonderful day! 🌞 Anggy -------------------------------- We're delighted to hear you are satisfied with the functionality of our app, Ryan! If you have any more inquiries or if there's anything else we can assist you with, please don't hesitate to contact us. It is always our pleasure to help! ✨ Best, Jeanette
Dec. 21, 2023
Hi there, Thank you very much for taking the time to leave a review for our Zapiet - Pickup + Delivery If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
April 12, 2024
Was great, until they removed the date selector tool. Now it takes me 5 minutes to sort my orders on any given day.
Hi there, I appreciate you taking the time to leave a review for our Zapiet - Pickup + Delivery app If you have any other questions or need any further assistance, please do not hesitate to send us a message. All the best, Jessica
Dec. 19, 2023
Zapiet is such a great app with awesome customer service. I chat them whenever we have an issue and so far everyone I've spoken with has been patient and kind in helping out the issue until it is resolved! Thank you!
Hi there, Thank you for taking the time to leave a review It was lovely chatting with you and getting your local delivery working with our Zapiet - Pickup + Delivery app. If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
Dec. 17, 2023
Works quite well.
Hi, Thank you for taking the time to leave a review! We really appreciate it :) Best wishes, Bogi Assistant Support Manager - Zapiet
Dec. 14, 2023
Great support!
Hi Lill, Thank you for taking the time to leave a review! It was an absolute pleasure chatting with you and ensuring that the local delivery minimum order amount was accurately added into our Zapiet - Pickup + Delivery app, along with updating you to the latest version. Should you have any further inquiries or need assistance in the future, please don't hesitate to reach out. We're always here to help! Warm regards, Jessica
Dec. 13, 2023
Sandy helped me resolve an issue right away that I was having with the Zapiet plugin. It came down to having to update the version of the app. Thanks Sandy for all your help!
Hello Steven, It was a pleasure to assist you and making sure that you were running the latest version of Zapiet - Pickup + Delivery. All the best, Sandy
Dec. 5, 2023
Great app with excellent support team who are always fast! Would recommend
Hi Francois, And thank you very much for taking the time to leave us a such as wonderful review. I'm glad we were able to provide you with the help you needed and that your experience was such a positive one! We will strive to continue to offer the best products and best support Steph