Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.8
feedback
1,542
chart
#384
All reviews
Rating Breakdown
Review RSS Feed
Jan. 9, 2021
I'm using this app for my POS and its doing great , had a small issues but the pro support team solve it very professionally and super fast . . . thanks to the Zapiet team ( pamela & Marija )
Hi there, Thank you so much! I'm really glad you're happy with our app and our support team. It was my pleasure helping you fix the issues! We're here should you need anything else. Marija
Jan. 9, 2021
Zapiet performs all of the pickup & delivery tasks that i need in my store. I thought they were so complex and setup would be a nightmare but the very best thing about this app is its customer service. I definitely recommend doing the initial setup appointment, because it really helps with the learning curve. My "merchant success specialist" Charlie was amazing and not only did we have a nice time on the phone but she walked me through setting up every aspect of my app that i needed done, which not only was super helpful, to see her do it, but it also left me totally capable of now working the app on my own.
Thank you so much for your lovely review! It was a pleasure to meet you and setup your store with you - I'm so glad you have the confidence to run it yourself now. Wishing you all the best with the business and we are always here should you need anything else. Charlie
Jan. 7, 2021
I have used this app for 1 year now. It's the best app for this solution and I have always found the customer service to be very good and helpful
Jan. 6, 2021
I use this app for my dessert shop and have been working closely with Pamela and Ismail to fix a couple of issues related to my store's theme, as well as make some small changes to better fit my needs. The customer support has been AMAZING. Responses have been quick, detailed, and issues were fixed promptly and effectively. I would definitely recommend this app as the customer support is impeccable.
Thanks so much for your lovely review and recommendation! It has been a pleasure working with you to get your store up and running again and we are glad you are happy with our service. Wishing you and your business all the very best this year! Pamela
March 11, 2024
Very happy with the support we have received from the Zapiet team! Always quick, professional and courteous. We love this app.
Thanks so much for your kind words—they mean the world to us. We’ll do our very best to continue in that direction. Cheers, Sebastian
Dec. 29, 2020
This app is so pivotal for our business, especially during these times!! Our customers can pick up orders curbside or choose delivery with a breeze! The zapiet team is always responsive with any questions or concerns. Highly recommend adding this app to your shopify store!
Thanks so much for your kind words—we’re blushing! I hope you will continue making lovely juices for years to come. All the best, Sebastian
Dec. 28, 2020
We've had some issues with the app integrating with our template but I it is the best one i've used thus far for pickup and delivery. I'd give 5 STARS to customer service (particularly Stephanie) who respond quickly and do their best to help even when issues haven't been 100% the apps fault.
Hi there, It truly was my pleasure to assist you :) Our team is always happy when we can make a positive impact for our merchants! Happy Holidays! Steph
Dec. 28, 2020
Marija Belina availed an exceptional level of customer service and professionalism & as well as resolving my issues, she educated & walked me through the issues with the App that I was struggling with. She is an absolute credit to the company!
Hi there, Thank you so much for the lovely review! I really appreciate your kind words. It was a pleasure working with you—we're happy to help should you need us again. Marija
Dec. 23, 2020
The product is great and the quality of the service is even greater. They reply very quickly and go above and beyond your initial request to make things simple.
Hi there, I appreciate your kind words! It was my pleasure helping you get your store set up. We're here if there's anything else you need :) Marija
Dec. 18, 2020
I'm so disappointed. Their service level is so poor. it takes them 3-4 days to answer questions, they are very unavailable. Too bad .. because they have good features.
Hi Sela, Thank you for your feedback. I have now resolved your outstanding issues and responded to you via your ticket. I would like to apologize for the delay in getting this resolved, I reviewed your ticket and I can see that you responded almost 2 days ago. Our support team has been busier than normal in the run up to Christmas and our response times have increased above our usual "less than 24 hours" and for that I am truly sorry. I look forward to providing you with a better experience going forward. Kind regards, Ronan
Dec. 16, 2020
The support response times for this application with our team have been horrible. The service team seems to all run in EU time and have zero bandwidth to provide support in NA hours. We've tried calling or chatting even in EU hours and they do not answer, pick up the phone or reply in a timely manner. We had one call back last week and now they've disappeared... For now,... a lot to be desired. HIGHLY UNRESPONSIVE.
Hi there, Thank you for your feedback. I am really sorry to hear that you had trouble getting in contact with our support team. We do have team members in the NA time zone and while we are normally highly responsive on our live chat and phone support, these support channels have become increasingly busy in the run up to Christmas which unfortunately meant there was some delay in responding to queries. I reviewed your ticket and it appears that my colleague Robert called you and is helping you to resolve any outstanding issues. We hope to provide you with a better support experience going forward. Kind regards, Ronan
Dec. 16, 2020
We haven't used the app yet but it looks great and we're very excited. We're reviewing the setup assistance from Bogi who was super knowledgeable, efficient, and helpful!
Dec. 16, 2020
We hit a few snags getting the widget to work with our existing theme. Thankfully customer service was extremely helpful and had it resolved in minutes through their live chat option.
Hey guys, Thank you so much for taking the time to leave a review. I am delighted to hear that our support team were able to assist you within minutes via our live chat feature. Sorry to hear that you hit a snag with your theme, while our widget can be automatically installed on a number of themes, some of the less common themes do require some slight modifications to make our widget appear on your cart page. If you require any assistance going forward please do not hesitate to get in touch, we are always happy to help. Kind regards, Ronan
Dec. 14, 2020
A simple yet effective app that's easy to configure. I found support to be excellent. Fixed a problem for me in little over one business day and gave advice too which I was pleased by. It would be better if the option to add a calendar for customers to choose their order pickup days (with the ability to restrict pickup days and times like you can for shipping) was located in the Pickups section and not the Locations section as it's easy to forget where to find it, but maybe that's just me. Other than that a sound and essential app. Pricing-wise, yes a little steep, but less than half the cost of the actual Shopify plan so good value in my opinion. Do I believe this is an essential function for most small business stores that should have already been included in the basic Shopify plan? Absolutely. Do I begrudge Zapiet for making the app and charging what they do? Not at all.
Hi there, I'm really glad I was able to help you get things up and running and thank you for your feedback and suggestions - best of luck for the upcoming holidays! Bogi
Dec. 11, 2020
Great app at the first look, but terrible customer service, overpricing and glitching. A lot of problems. SUPPORT is super bad. You will wait for several days every time the app will not work properly. ANd you can properly delete it without hiring some programmer. BE CAREFULL!
Hey guys, Thank you for your feedback. I am sorry to hear that you had difficulties uninstalling our app. Removing our app from your theme is super easy! In-fact only a single line needs to be removed from your theme.liquid file. We have a step by step guide and video on our help center that explains how to remove our apps code from your theme. We also email this guide to you automatically when you remove our app from your store: https://zapiet.freshdesk.com/en/support/solutions/articles/60000606810-how-to-uninstall-store-pickup-delivery-by-zapiet. In addition we provide 24/7 live chat and phone support, so in the event of an urgent issue such as this, please do not hesitate to get in touch with us so a member of our team can assist you. I also reviewed your most recent support ticket and it appears my colleague replied to you within an hour of you opening the ticket letting you know that your issue had been resolved. I have already replied to your support ticket in the hopes that we can arrange a call to discuss this and I am eagerly awaiting your reply. Speak soon! Ronan
Dec. 7, 2020
I have installed this app since I launched my website with Shopify. And at the beginning, they were incredible and completely quick with their feedback. And it went swimmingly. I even referred this app to all my Shopify friends. But recently, I have encountered issues after issues. My main issue with the app is on the shipping feature. Knowing that I will launch shipping for the holiday season, I started working in the summer with Zapiet to install this in. I specifically worked with Sebastian and he was incredible. We set it up exactly the way we wanted it. But after a week of launching the shipping option, we realized that we needed to do some more improvements. So we made changes in the Shopify end and things went haywire in the Zapiet App. I would change an option in the app, and it would take a while for it to be updated on the site. Reached out to customer serviced and received feedback 24 hrs later. Because I can’t afford for being down so long, I figured a solution that would tie us over. But our shipping option is still not functioning the way it should. Currently the app is displaying all 5 shipping options. But due to the type of product we have, we can only use 2 of them. After another 24 hrs, I get a quick email saying problem is resolved and I can enable the shipping option. But that is not the case, all 5 options are still shown to our customers. I've requested multiple times for them to just jump on a quick call (no more than 15 minutes ) to just iron this all out. But it seems that they specifically skip that part of the email. They say there is a phone and email support 24/7. This definitely has not been my experience. From my experience, you get 1 email support/ day and you hope they answer all your questions. Or you'll have to wait for another 24 hrs.
Hey there, Thank you for taking the time to leave a review, we really appreciate all of our customers feedback. First I would like to sincerely apologize for the experience you had with our support team, it is never our intention for our customers to feel neglected. I will be honest, our response times at the moment are slower than we would like, there has been an uptick in the support tickets over the recent weeks due to the holiday period and this has meant that response times and phone availability are not of the high standard our customers have come to expect. I have reviewed your configuration and I have personally ensured that only the required shipping options are now displayed at checkout. I have also responded to you via your ticket in the hopes that we can arrange a call to discuss any remaining concerns you may have. I hope to hear from you soon. Kind regards, Ronan Zapiet Support
Nov. 18, 2021
I just wanted to give a kudos for great customer service for both Klaudia and Herman :) They are great! Always there to assist if we have question about the App :) Keep it up guys!
Hi there, Thanks so much for leaving your feedback and for been a long time supporter of the app! I am really sorry to hear that you have been facing issues recently. I just wanted to let you know that I have received your support ticket, fixed your isolated issue and have sent you a reply with further details. I look forward to receiving your response shortly :) Thanks again, Andy
Dec. 3, 2020
DO NOT install, if you feel for any reason, it may not be the delivery app for you. You are UNABLE to completely remove ALL the code it installs in 'Cart'... We had to install brand new theme; as it totally disabled our Cart to Checkout process. BEWARE !!!
Hey guys, Thank you for your feedback. I am sorry to hear that you had difficulties uninstalling our app. Removing our app from your theme is super easy! In-fact only a single line needs to be removed from your theme.liquid file. We have a step by step guide and video on our help center that explains how to remove our apps code from your theme. We also email this guide to you automatically when you remove our app from your store: https://zapiet.freshdesk.com/en/support/solutions/articles/60000606810-how-to-uninstall-store-pickup-delivery-by-zapiet. In addition we provide 24/7 live chat and phone support, so in the event of an urgent issue such as this, please do not hesitate to get in touch with us so a member of our team can assist you. I have already replied to your support ticket and I am eagerly awaiting your reply . I am certain you will love our app once I have correct configured everything for you :) Speak soon! Ronan
Dec. 3, 2020
Just installed the app but the setup was pretty easy and the support was great. (I had lots of questions.) So far, it's working as advertised. App handles both delivery and pickup with the same level of attention. Other apps I looked at had much more functionality for delivery, but pickup is just as important for us.
Dec. 1, 2020
WE use this app, as we have some pretty unique pickup/delivery requirements and it fit the bill. has had a few issues over the past year, however their support has been FANTASTIC - Kudos to all of you, especially Sandy Jolin, who has gone above and beyond to fix issues, and identify settings that should be reviewed to help improve our overall experience! Great job Zapiet!
Using app
About 1 year
Total reviews
1
Average rating
4.0