Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.9
feedback
1,517
chart
#411
All reviews
Review RSS Feed
Jan. 12, 2023
I had a good experience with the live chat feature. Sandy was extremely helpful with helping me integrate Zapiet - Pickup + Delivery with their sister app Zapiet - Rates by Zip Code.
Hi Michael, It was my pleasure helping you today with the local delivery settings of our Store Pickup + Delivery app. Any other questions, please do let us know. Thanks for the great review! Jessica
Nov. 22, 2022
We have used Store Pickup + Delivery to deal with some custom shipping scenarios beyond simple store pickup. Customer and dev support has been fantastic on several occasions when we've had to make changes outside of the usual app parameters.
Hi David Thank you for the kind review for Store Pickup & Delivery. It was good working with you to find a solution for the store. Our team is always happy to help where we can. If you need anything else in the future you know where we are! Jayne
Nov. 17, 2022
We use this app to schedule deliveries for our food cart. We find it easy to use and the support team is responsive and great to work with!
Hi Valerie, Thank you for taking the time to write us a review, we're always ecstatic to hear from our merchants. It's great to see that you are happy with our Store Pickup + Delivery app. Should you need any further assistance, we'll be there and happy to help! Stephane
Nov. 15, 2022
This is a good app to enable both delivery and store pickup services. The customer service team is really strong, special thanks to Klaudia.
Hi Louis, Thank you so much for the 5-star review! Our team is always happy to assist with your store pickup and delivery configuration. We're just an email or live chat away. Cheers, Klaudia
Nov. 15, 2022
I couldn’t recommend this app or the people who work on it enough. I had an issue trying to set up all products for local pickup. I spoke with Stephane who talked me through it step by step and within less than 10 minutes I knew how to do it!! So happy and impressed with the efficiency, friendliness and helpfulness of the team who work for this app. Thank you again Stephane!!
Hi and thank you so much for the kind words and awesome review! It was a real pleasure working with you today setting up our Store Pickup + Delivery app to meet your needs. And if anything else comes up, we'll be there to help! Stephane
Nov. 14, 2022
very comprehensive pickup and delivery options. super helpful staff -- Jessica has been fantastic in solving my problems.
Hi Ivy, Thank you very much for your kind words & review. It was my pleasure helping you today with our Store Pickup + Delivery app. If you have any other questions or need any further assistance, please do not hesitate to send a message. Cheers, Jessica
Oct. 25, 2023
Jayne was thoroughly awesome, She helped me understand what was happening, and what had to be done. She got it done by the Zapiet Team Right away, there and then. We are now back in operation after a Shopify update knocked us out of action. Can't recommend them enough, a great app and killer support.
Hi Robert Thank you for your kind review. It was a pleasure to help you complete the update from our side. You know where we are if you need us in the future our team at Zapiet - Pickup & Delivery is happy to help. Jayne
Nov. 3, 2022
customer service is second to none. highly recommended this to all stores where multil-locations management is needed
Hi there, Thank you so much for your kind words! It was a pleasure helping you with our Store Pickup + Delivery app :) If there is anything else we can help you with, please do not hesitate to reach out! Take care, Clemency :)
Nov. 2, 2022
I've been using store pickup + delivery for 3 years and it just keeps getting better. Great support, does exactly what I need it to do.
Hello Melissa, Thank you so much for these lovely words and to be a loyal user of our Store Pickup + Delivery app! Just reach back, if there is anything else we can help you with. Thank you, Sandy
June 21, 2025
This is the perfect app to use for Pickup. There was a problem that happened with my theme and Jessica was wonderful. She quickly fixed the issue caused by someone else. Wonderful app and has fantastic support!
Hi Carolyn, Thank you so much for you kind words and review. It was my pleasure helping you today with our Store Pickup + Delivery app. If you have any other questions or need any assistance, please do not hesitate to get in touch! Cheers, Jessica
Oct. 21, 2022
Zapiet made our retail integration for local delivery and local pickup much easier. Jessica from Zapiet was incredibly knowledgeable and quick to help us tweak it for our use case.
Thank you Chris for your lovely words and review. It was my pleasure helping you today to tweak our Store Pickup + Delivery app. If you have any other questions down the road, please do not hesitate to send us a message. Cheers, Jessica
March 29, 2023
Support was super responsive and was able to fix several issues quickly so we can launch our new site!
Hey Alice! Thank you for your kind words It was really nice helping you out with your store and our Pickup + Delivery app 🙏🏻 Should you need anything else down the road to not hesitate in reaching back! Wishing you a lovely day, María
Oct. 15, 2022
Kitty was very helpful in doing some minor customization work for me and guided me through a fix to correct an issue that I had when I was adding a new digital product.
Oct. 11, 2022
I love the way this app streamlines local pickup, shipping and delivery!! I had a oversight today that I needed assurance with and Maria was incredibly helpful to quickly remove the issue.
Hello Sarah! Thank you so much for your lovely review! I am very happy to have been able to sort everything out and get you guys up and running again 🙏🏻 Should you need anything else down the road do not hesitate to reach back out so we can help you out! Wishing you a wonderful day, María
Oct. 11, 2022
INCREDIBLE customer experience from Lisa. 5-stars is not enough to rate her superb customer service. We are a small boutique flower store in the middle of the Pacific, but because we cannot deliver an arrangement, I contemplated jumping on a life raft to sail back to the mainland and hand deliver an arrangement to Lisa to show our appreciation for her help and support. Oh, and the app is pretty great too. Would still recommend.
Aloha! It's been a pleasure chatting with you and helping you set up our App Store Pickup + Delivery for your lovely little flower boutique. If you need anything else, please don't hesitate to contact us. All the best, Lisa
Oct. 10, 2022
Support received was super professional, friendly and thorough. Chloé swiftly fixed the issue we were having and offered further support on styling our delivery widget to fit our overall theme colours. Great support team! 10/10!!
Hi Simon, Thank you so much for the awesome review! I'm really glad our app does everything you need it to do and that you continue to use it. It was my absolute pleasure assisting you today! I'm here should you ever need anything else. Have a great evening, Chloé
Oct. 8, 2022
In theory this app is very useful and has had intermittent periods of good function with my business - the problem right now is that it's producing terribly inaccurate information and data - scrambling pick up and delivery dates, messing up delivery addresses - it's an absolute mess for us. Be warned that you will be taking out support tickets A LOT with Zapiet. They do respond quickly, but this latest bout of issues has severely impaired my business and left me with a LOT of angry customers. They keep telling me it's Shopify's fault and that they are working together with Shopify to resolve the issues, but seriously guys - this has now impacted me and my team for months. I'm really frustrated.
UPDATE: 26th Oct 2022 Hi Kevin, Andy here the Founder and CEO of Zapiet. I come baring good news! Shopify deployed an update on the 14th October which resolves the issues you have been facing regarding the attribute issues. The fix has now been live for a couple of weeks and proving to work wonders! I'm truly sorry it took so long to get this issue resolved. Unfortunately in this case the timing of the solution was totally out of our control. You can now continue to use the app flawlessly :) Kind regards, Andy Cargill Founder & CEO Hi Kevin, Thank you so much for taking the time to leave your honest feedback. We 100% understand your frustration with the issue relating to the attributes, it has been frustrating for us too and we have been working relentlessly with Shopify to resolve this issue. Within the last 24 hours we have managed to add a new tool to Store Pickup + Delivery that should ensure all of your future orders that are affected by the issue are corrected within a few moments. We have reached out to your personally with detailed instructions on how to enable this new tool. All feedback we receive relating to the attributes issue is being consistently passed to the teams at Shopify to ensure that we are able to resolve the issue as soon as possible. Hopefully the new tool that we have added should enable you to successfully manage your workflow again and a full resolution be available as soon as possible. Kind Regards, Sam
Oct. 27, 2022
*Updated as issues have been resolved* We've been using Zapiet since day 1 and it as great when we first began using it, but there has been too many issues recently. Tags are not generated properly, causing confusion between store pick up and delivery orders. This ultimately affects our delivery service's system as well. This has been an on-going issue for over 4 months now and has yet to be resolved. When asked, Zapiet attributes the cause to Shopify and vice versa. Now we are having issues with specific product preparation times--all of the prep times got removed for 30 of our products x 4 location, and when we try to update/add the prep times, they disappear. Customer support used to be quick, but recently, we've been getting responses only once per day. For the monthly price we are paying currently, it does not really justify the service received. Would revise rating if these issues are actually resolved.
UPDATE: 26th Oct 2022 Andy here the Founder and CEO of Zapiet. I come baring good news! Shopify deployed an update on the 14th October which resolves the issues you have been facing regarding the attribute issues. The fix has now been live for a couple of weeks and proving to work wonders! I'm truly sorry it took so long to get this issue resolved. Unfortunately in this case the timing of the solution was totally out of our control. You can now continue to use the app flawlessly :) Kind regards, Andy Cargill Founder & CEO Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please know that this situation is an exception: As you can see on other reviews, we’re known for our great service and for taking ownership and caring deeply about our merchants. The issue with the tags and details caught us off guard as it is a result of Shopify’s latest checkout updates. Unfortunately, without Shopify’s help, we have our hands tied but we’ll continue working with them to get a fix as soon as possible. We’ll be sure to share your feedback with their team. The issue with the preparation time essentially stemmed from a problem that only occurred in production rather than our testing phase, something however minor, we always do run the risk of happening when deploying updates to the app. We also faced a headwind with some sickness in the support team as well as some few people travelling back from our first ever meet-up resulting in our response times being longer than usual. If you still have any concerns, you may reach us anytime. Again, thank you for your feedback! Kind regards, Ismail
Oct. 4, 2022
Jessica gives great customer support, 10/10 The app works well and meets the needs of my clients, I will continue to refer your app.
Hi Thor, Thank you so much for your review and kind words. If you have any other questions regarding our Store Pickup + Delivery app, please do reach back out! Best wishes, Jessica
Oct. 4, 2022
Absolutely outstanding support. Excellent product that I can't recommend highly enough. Best in class!
Hi Dawn, It was my pleasure helping you today with the set up of our Store Pickup + Delivery app. Thank you for your kind words and if you have any other questions, please do let us know! Cheers, Jessica