Zapiet ‑ Pickup + Delivery

Jan. 31, 2023

Great app, but even better staff working for the app, Jessica went above and beyond this evening. We were really struggling with the rates and getting our shipping and local pick up options sorted, Jessica step by step talked us through it and fixed everything for us, answered a lot of silly questions from us having no idea what we are doing. I realised near the end that Jessica had actually stayed later than what her shift was to help us, yet again fix another issue with product specific preparation time. Credit to your team.

Jan. 30, 2023

Jessica was very helpful and patient with me that I am beginner with shopify so I need an extra care as she did. Thank you!

Oct. 15, 2024

UPDATE OCTOBER 15, 2024: IT'S BEEN OVER THREE WEEKS AND ZAPIET IS STILL BROKEN AND ONLY GETTING WORSE -- DROPPING DELIVERY/PICKUP INFO FROM ORDERS SO CUSTOMERS GET INCORRECT CONFIRMATION EMAILS AND CUSTOMERS ORDERING DELIVERY BUT NOT GETTING CHARGED DELIVERY FEE. We've reached out multiple times to "support" whose responses take days and sound like nobody is reading what we write. The issues have gone from bad to worse, and Zapiet's only "workaround" was to edit our confirmation email template without our permission and to send multiple incorrect emails to our real, live customers about their real, live orders (also without our permission). Zapiet staff seem to work in a vacuum and have no idea what it's like doing business in the real world because they think it's okay that using their app means we're getting live orders during the busiest season of the year with dropped fulfillment attributes, and sending incorrect confirmation emails to live customers, and making changes to our confirmation emails without our permission. UPDATE January 8, 2024: DOES NOT WORK WITH ANY MOBILE APP SERVICE -- DON'T USE ZAPIET IF YOU WANT YOUR SHOPIFY STORE TO BE A MOBILE APP. We spend over five weeks getting the runaround from MageNative and Shop2App because Zapiet told us both worked with Zapiet...but never got a correctly functioning app and had to follow up multiple times with Zapiet before they admitted Zapiet actually DOES NOT WORK WITH ANY MOBILE APP PROVIDER AT ALL, including the ones they had been advertising compatability with (MageNative and Shop2App). Zapiet Support staff repeatedly gave us conflicting answers, deletied their previous replies, and we left with very little evidence that anyone at Zapiet actually knew what was going on, or even took to heart all the time and money we wasted having taken Zapiet's advice. Eventually, Zapiet did finally remove MageNative and Shop2App from their list of compatible apps only after we asked them again and again and again--hoping other potential customers don't waist the money and time we did bringing on Zapiet, let alone taking their advice. (Side note about the mobile app provide Zapiet said their app worked with when it never actually did: Our experience working with MageNative was horrible--they led us on w/misleading replies, consistently missed deadlines, wouldn't reply until we'd reached out repeatedly, and morel At times we had trouble understanding their replies at all (not sentences, using terms incorrectly). Besides checkout never ever working correctly w/ Zapiet settings on our app developed by MageNative, there were lots of other issues on our app by MageNative (like not being able to select quantity of item before adding to cart and more). Zapiet and MageNative each blamed one another for why our mobile app never worked correctly and neither actually did anything we witnessed that helped identify or solve issues. After we repeatedly outlined all these issues to both Zapiet and MageNative, finally a MageNative rep who seemed to have some level of authority offered to try building our app w/Zapiet settings again, but given our experience over 5+ weeks trying to work with MageNative and Zapiet, we definitely did not want to tie our business to these horrible services. All this to say, even without Zapiet, we would not recommend working with MageNative. ) Original Review Jan 23, 2023: Does not work with Shopify Basic Plan (even if billed annually). Their website was misleading about this, which we shared with their Support Staff and they've updated the text now, but they also still have on their site as of right now: "If you are on Shopify Starter or Basic plan, you can still use our app without the Rates feature." This doesn't make any sense because, just as one example, in order for only the pickup rate to show when a customer selects pickup during checkout, you cannot be on a Shopify Starter or Basic plan. It's like saying, you can download our app on any shopify store...but then leaving us to discover on our own that it will only work correctly if they have a Shopify plan other than Starter or Basic. As of right now, upgrading beyond the Basic Shopify plan would cost us $540...and we haven't even paid for the Zapiet app yet! What's more, we see lots of other customers on the support pages complaining about code left on their sites after uninstalling Zapiet...and this leftover code impacting the performance of other apps, too. Sounds like we have even more frustrating surprises from Zapiet in our future even though we've ended the trial and uninstalled the app. Definitely looking elsewhere for another app that provides these services before investing $540 + the app's monthly fee to even see whether or not it's a good fit for our site. Overall feel misled by the bait-and-switch of Zapiet.

Jan. 18, 2023

Wir liefern in gewissen Regionen in NRW. Zapiet ermöglicht uns, den Kunden die Regionen einfacher zu vermitteln und Risiken aus dem Weg zu schaffen. Auch sind wir mit dem Support sehr zufrieden. Wir werden ernst genommen und bekommen sehr schnell Hilfe. Unsere Erfahrung ist sehr positiv.

Jan. 18, 2023

This is a super app to help allow Pickup and Delivery options for my customers. The app is simply to use and the customer service team is awesome, they are very friendly and trust worthy. It is a great app to enhance a shopify store.

Jan. 17, 2023

María was incredible - she was able to answer all of my questions and fix issues that I was unable to fix on my own. She was very responsive. I give her 10/10 customer service!

Jan. 11, 2023

Great app for pickup and deliveries, The support team helped me through the setup of my shop. 5 Stars

Jan. 10, 2023

Jessica is incredible and went above and beyond with her service. Honestly it was the best customer service experience ive ever had! Attentive, thoughtful and incredibly helpful. She's amazing!

Jan. 9, 2023

Great and responsive customer service. We had several issues regarding compatibility and coding. One of the customer service reps at Zapiet was able to solve the problem over night and we are very appreciative as other delivery date & shipping apps lack some of the major features of Zapiet.

Jan. 7, 2023

Jessica did fantastic work helping me to fix up our new location. She did a lot in a little short time. I'll count on her for help with the Zapiet pickup and delivery app anytime! Best, Pedro

Jan. 5, 2023

I am a new user of Zapiet and less than 24 hours in, I am THRILLED. Beyond the fact that it provides me (a small business owner) with capabilities that Shopify does not, I needed help and Jessica (customer support) got online with me and took over - fixed what I was doing wrong (my lack of understanding, not an issue with the app), but she also taught me what went wrong so I can be self-sufficient. I am so pleased and this app is going to make a real difference to my business in 2023. Thank you!

Sept. 5, 2024

Great Customer Service!!! Kitty and Jeanette have been instrumental in helping me 1st improve Zapiet set-up and 2nd fix a situation where I messed-up my shipping settings. They really went the extra mile to find a solution to my challenge.

July 29, 2025

Jessica was great in identifying the issues with my website! And helped each step of the way! Thank you!

Dec. 29, 2022

Jessica made it so simple to navigate our site. Prompt help and courteous service. If you are not exactly certain how to do things, they are awesome!

July 31, 2025

They are always the best in supporting, good app I have recommended. Thank you team for all your nice work

Dec. 15, 2022

Incompatible with other apps, poor interface, bad service and support, expensive considering all the above

Dec. 1, 2022

This app was a bit overwhelming to set up, but the support was so helpful and went above and beyond in helping me set everything up and get everything running for my site.

Dec. 1, 2022

Five stars not just for the app, but also for Jessica from customer support who immediately identified the issues I was having and provided quick solutions. Would recommend

Nov. 30, 2022

the support team is always extremely helpful. Served by Jessica today. Thank you for fixing the issue.

Nov. 24, 2022

Best thing about this app is the support. These guys want you to be successfull and care about the customer. Pre sales, they listened to every question I had and walked me trough my product integration. Clean app. Easy to use. Gets the job done and was developed well.