Zapiet ‑ Pickup + Delivery
All reviews
Hi there! Thank you so much for taking the time to review our app! It was a pleasure helping you out with our Zapiet - Pickup + Delivery app! Happy to help you out anytime! Warm regards Betty
Jessica with Zapiet is one of the best support agents/experiences I've ever had. We have a lot of apps that we use with Shopify and every time I need help I email and immediately get a response and she even makes updates for me which is super helpful when we're moving quickly and time is limited. The solution is super flexible and has worked perfectly for our complex shipping and delivery needs. I HIGHLY recommend using this app.
Hi Evan, Thank you so much for your wonderful review! It’s been a pleasure assisting you, and I’m so glad to hear that our support and our Zapiet - Pickup + Delivery app have made things easier for you, especially with your complex shipping and delivery needs. If you ever need anything else or have more updates, don’t hesitate to reach out – we're always here to help! Thanks again for the recommendation, it truly means a lot! Jessica
Quick Response to Any Issues. Easy to Use.
Thank you Joshua for taking the time to leave a review! I'm really glad to have gotten you onto the latest version of our Zapiet - Pickup + Delivery app so that you, your store and customer's can take advantage of the best performance, stability and rates and also that you have all the latest fixes & features available. If you have any other questions down the road, please do not hesitate to send us a message. Thanks again, Jessica
Have you ever contacted any of the suport team ask for Laura who is great!
Hi Sander! Thank you for your kind words! I'm thrilled to read that you had a positive experience with our support team and app. 🙌 If you need any further help or have more questions, please feel free to reach out. We're here to help! Wishing you a wonderful day! Laura
Very prompt and helpful. She is very clear with her instructions and the issue has been rectified within one hour. - Thank you, Klaudia
Thank you for your kind words! I'm glad I could assist you promptly and help resolve the issue with your pickup and delivery rates. It turned out that one step was missing in the integration with Intuitive Shipping, and I'm happy we could get that sorted for you. Please don’t hesitate to reach out if you need any further assistance! Klaudia
Betty was very helpful, I had run into an issue with items not being listed as available for in store pickup before but couldn't remember how to fix it. They helped me out quickly and did a thorough check of my site going above and beyond to streamline something else that wasn't even my main concern. Thanks!
Hi there! Thank you so much for writing such a wonderful review for us. We are happy to have helped you set up your Zapiet Pickup + Delivery app. Feel free to reach out anytime you need a hand. Warm regards Betty
Love the app, super easy to use and Krystabel helped me so much with API and dashboard issues, resolved my problem quickly and kept our customers happy :)
Hi Ahsan, Thank you so much for your wonderful review! We’re thrilled to hear that you're loving our Zapiet - Pickup + Delivery app! It was a pleasure assisting you and ensuring your customers are satisfied! If you ever need any further assistance, don’t hesitate to reach out. Our Zapiet team is always here and happy to help! Warmest regards, Krystabel
Thank you for your support!
Thank you Pavel! So glad to have been able to help you update our Zapiet - Pickup + Delivery and get all of your rates up and working! If you have any questions or need any further assistance, please send a message. Warm regards, Jessica
Thank you very much for your 5 star review! Zapiet team
Support from Jeanette was great! She was pleasant, clear and very knowledgable with the app setup. Thanks
Thank you so much for this review, Jonathan! It was truly a pleasure helping you set up your store! If you ever need assistance, remember we're just one message away! ✨ -Jeanette
I really appreciate the customer service with this app. There were some hiccups in getting the app installed, and the Zapiet team was very responsive and helpful in getting everything working smoothly.
Hi there, Thank you for your kind review of Zapiet - Pickup + Delivery. If you get any more 'hiccups' you know where to find us! Best wishes, Jayne
Zapiet is great, and Herman is an amazing person who was able to respond to my needs as well as implement a solution in a matter of minutes. I love working with Zapiet, and encourage the use by any store doing local delivery with Shopify.
Hi Kristine, WhooHoo!! Thank you for the amazing review. It was amazing chatting with you and seeing the mouth-watering products your team makes. If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Herman
Hi there, Thank you so much for rating our Zapiet - Pickup + Delivery app! It was a pleasure assisting you, and we're thrilled to know you’re satisfied with our service. If you have any questions or need further assistance, please don’t hesitate to reach out. We’re always here and happy to help! Warmest regards, Kristine
Service centre d'aide, rapide et efficace.
Bonjour, Merci beaucoup pour votre avis ! Nous sommes ravis que notre service ait été rapide et efficace pour vous. Votre satisfaction est notre priorité, et vos commentaires positifs nous encouragent à continuer à offrir le meilleur service possible. N’hésitez pas à nous contacter si vous avez besoin d’aide supplémentaire. Bien cordialement, Diego
Srivastav was super helpful, communicative and efficient
Thank you so much for the wonderful 5-star review! I really appreciate your kind words and I’m glad I could help resolve everything efficiently. It means a lot to know the support felt clear and helpful. If you ever need anything again, I’m always here and happy to assist. Srivastav
El soporte fue muy rápido y resolvieron mi problema eficazmente
Hola Ruben, ¡Muchas gracias por dejar tu reseña! Estamos encantados de poder ayudarte con cualquier pregunta que tengas relacionada a nuestras apps. ¡Si tienes alguna otra duda no dudes en ponerte en contacto con nosotros! Saludos, Diego
Very helpful and was kind!
Thank you so much for your review! It was a pleasure assisting you. ❤️ If you need anything, we’re always here to help! - Jeanette
Sandy was super helpful in showing me how to set up a location properly. The app is great...been using it for a long time!
Thank you so much for your review! We’re thrilled to have you as a merchant. It was a pleasure helping you set up your location. ❤️ If you need any further assistance, please don’t hesitate to reach out, we are here for you! - Jeanette
writing and asking for about an hour simple questions just wanted to know if the app can help me with the issues i have on my store....no support no answers they are active they write things that are not related to waht im asking....im happy i didnt start paying cause there is not support here at all!!
Hi there, Sam here, Head of Support at Zapiet. Thank you for taking your time to leave your feedback here on the app store. Looking at the logs internally here my team were super responsive to you? Your first message was fully responded to within the first 13 minutes. When your case needed to be escalated, this was done so within 20 minutes. My team then continued to reach out to you over a 48-hour period to check if this had resolved your issue or if you needed any other assistance, to which we did not hear anything back until you uninstalled the app. We are more than happy to assist you and I know Zapiet Pickup + Delivery is the most feature rich solution in the marketplace. We would love for you to try our app again and have sent you a personal message to see if we can make that possible. Regards, Sam Forde - Head of Support
I have been using the Zapiet app for my business for 5+ years. Whenever I have a question, they are there. The response is quick and the help is impeccable. Pavlo and the team helped me with my latest query. 5 stars all day.
Hi, Thank you so much for your amazing feedback! I'm thrilled to hear you've been with Zapiet for so long and I've been able to contribute to your positive experience. We look forward to supporting your business for many more years to come! If you ever need anything, we're always here to help. Warm regards, Pavlo
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