Zapiet ‑ Pickup + Delivery
Smarter delivery options for pickup, local delivery & shipping
Rating
4.9
feedback
1,736
chart
#619
All reviews
Review RSS Feed
March 1, 2024
quick and clear
Hello Brent, Thank you so much for taking the time to write this review for our app, Zapiet - Pickup + Delivery! It is always our pleasure to help you!! ✨❤️ Have a nice day, J Barjum
March 1, 2024
the team helped me updated the new version of zapiet . everything works so well
Hi Frenie! I am so glad I could assist you with updating the Zapiet - Pickup + Delivery app. Your kind words in your review means a lot to us. Thank you for taking the time to leave such a awesome review. Warm regards Betty
Feb. 29, 2024
Great service. Quick and efficient
Hi Allison, Thanks for the stellar review 🤩 We're delighted to know our support for Zapiet - Pickup + Delivery was quick and efficient for you. If there's anything more you need, feel free to give us a heads-up. Cheers, Klaudia
March 2, 2026
We previously shared a review regarding a serious issue we experienced while using Zapiet for our complex delivery setup. At the time, the incident had a significant impact on our operations and had been ongoing for several days without a clear resolution timeline, which was understandably frustrating. Since then, the Zapiet team has worked closely with us to address the situation. They conducted a detailed review of our theme configuration, provided recommendations to optimize our setup, investigated potential conflicts with other apps, and implemented several custom code adjustments to fully resolve the reported problems. The process was not immediate, and the initial period of uncertainty was challenging for our business. However, we do appreciate the team’s continued follow-up, technical effort, and willingness to collaborate until everything was functioning correctly. Zapiet remains a powerful and flexible solution for stores with advanced delivery requirements. Our experience highlighted the importance of faster escalation and clearer communication during business-critical incidents, but we also recognize the effort made to ultimately make things right. We hope to see continued improvements in proactive communication during urgent cases, as that level of support is essential for mission-critical delivery operations.
Hi Fikry! Thank you for taking the time to share this thoughtful update. We truly appreciate it. We are very sorry again for the disruption and uncertainty you experienced during the incident. You were absolutely right to expect faster escalation and clearer communication while your operations were being impacted, and your feedback has been taken seriously by our team. We are grateful for your collaboration and patience while we worked together to review your theme setup, investigate conflicts, and implement the necessary adjustments. Cases involving complex configurations can sometimes require deeper investigation, but that should always be paired with proactive and transparent communication from our side, and we are actively working on improving that. It means a great deal that you recognized the team’s continued follow-up and technical effort to get everything functioning correctly. We remain committed to strengthening both the platform and our support experience, especially during business-critical situations. If you ever need anything further, please do not hesitate to reach out. We are always here to help. Marija
Feb. 26, 2024
Great and super helpful!
Hi Rollo! Thank you SO much for this review. ✨ It is always our pleasure to help you. ❤️ J Barjum
Feb. 20, 2024
Stephane provided great customer service and support to fix our issue.
Hi Lenora, Thank you for taking the time to write such a kind review! I'm glad that I was able to to help you with our Zapiet - Pickup + Delivery app and Bold subscriptions. And if anything else comes up, don't hesitate to reach out :) Stephane
Feb. 19, 2024
I liked that the rep has access to my store and can show me exactly where I went wrong. The screenshots are helpful.
Using app
8 months
Total reviews
2
Average rating
5.0
Hi there! It was an absolute pleasure chatting with you and lending a hand with the resolving the issue with Zapiet - Pickup + Delivery app for your store. If there's anything else you need help with or have any other questions, please don't hesitate to reach out. We're always happy to assist in any way we can! Warm regards Betty
Feb. 18, 2024
Ett utmärkt komplement till shopify när du har leverans av varor på särskilda dagar/ tider eller platser. Dessutom en enastående service! Tänk att få hjälp på 10 minuter en lördag kväll.
Hello Ingela, I am happy to hear that you not only find our app useful, but are also satisfied with our service and support. You are definitely welcome to message us any time you need our assistance. Thank you for being with us! Warm regards, Pavlo
Feb. 17, 2024
Their support is the best I've experienced with an app. It's Saturday afternoon and resolved my issue, coached me on how to avoid in the future, etc. I'm glad to have found this app. It will allow us to expand our online orders for local delivery and pickup. Yay!
Hi Therese, I am delighted to see your review! It makes me glad to know that I have managed to assist you timely and efficiently. We are always here to make your experience smooth, feel free to message us for any help you might need with our apps! Warm regards, Pavlo
Feb. 12, 2026
Great Support from Nandita on helping getting my app setup. I was struggling for days on creating the profile that I needed for my business, and she got it all done very quickly. Thank you for the patience for all my questions and for making all this work smoothly. I would give 10 stars if allowed.
Hello, I truly appreciate your amazing and thoughtful review. I’m especially glad I could help you set up your shipping profile smoothly. Please remember, you can reach out anytime you face any issue or just need a hand with something. I’m always here for you, and our support team is available 24/7 to assist you whenever needed. Warm regards, Nandita
Oct. 7, 2025
I had tried other delivery apps in the past but I decided to commit to Zapiet because it seemed to be the most professional option. Now I'm extremely happy to have made that decision. Their support is amazing and you can absolutely rely on their help. Pavlo helped me with an issue that I had and now my shop is working better than ever! Thank you for your help Pavlo, I really appreciate it
Hi Fernando! Thank you so much for your kind words! I am thrilled to hear you’re happy with Zapiet and that I could help get everything running smoothly. Our whole team truly appreciates your trust and support! You are always welcome to get in touch with us for any assistance you might need. Warm regards, Pavlo
Feb. 24, 2026
la app es intuitiva y con solvencia te da la solución que esperas pero sin duda alguna lo que mejor tiene es su equipo de atención al cliente TODOS sin excepción son amables, y pacientes ante mis dudas y te hacen seguimiento para que todo vaya sobre ruedas. un 10 La atención de Anggy ha sido ESPECTACULAR¡¡¡ UN 10 mil gracias a Betty por su atención super profesional Rutvik, mil gracias¡¡¡¡
Hello, Thanks so much for the awesome feedback! Glad I could help sort things out for you. Don't hesitate to reach out if you have any other questions. We're always here. Best, Rutvik
April 2, 2025
The Zapiet Pickup + Delivery app together with their Rates by Distance app has allowed our local delivery supply yard to move into the modern times. We're the only supply yard in our area to be able to offer local delivery online sales because of Zapiet. We've had a few issue over the years and each time we've gotten exceptional help from Jessica who quickly fixed the issues for us.
Hi Paul, It's always a pleasure helping you (: Thank you very much for leaving such a wonderful review - please do reach back out with any questions or if you need assistance. Cheers, Jessica
Feb. 12, 2024
So far this app is doing a good job for us. Very impressed with their support - I had a few settings that I didn't have correct but Jeanette took the time to get me sorted out. Very impressed!
Thank you so much for taking the time to share your feedback with us. It was my pleasure helping you set up your account! Please do not hesitate to reach out to us if there's anything else we can do for you. It'll be our pleasure to help. ❤️✨ -J Barjum
Dec. 30, 2025
Great experience as always! Srivastav helped me resolve 2 issues that prevented clients from placing an order. It was fast and easy. Thank you so much!! Fantastic customer service
Thank you so much for the fantastic review! I’m really glad I could help resolve those issues quickly and get everything running smoothly again. It truly means a lot to hear such kind words! If you ever need anything at all, I’m always here and happy to help. Srivastav
Feb. 3, 2026
Zapiet is amazing. The app has been a huge help in overcoming some of the limitations of the core Shopify app. Jeanette has gone above and beyond in helping us configure this app to work exactly as we need it to!
Thank you so much for the kind words! We’re really happy to hear that Zapiet has helped you overcome some limitations and that the setup is working exactly as you need it to. It was truly a pleasure helping you configure everything, and I’m glad I could support you along the way. If you ever need anything else, we’re always here to help. Jeanette
Feb. 7, 2024
This app is an effective tool for allowing customers to select shipping type and date selection. Integrates well with other tools for populating rates. Relatively easy to use. Some settings are controlled in the general settings while some settings are associated to individual stores, so keep in mind you may have to designate similar settings at each level. Customer support went above and beyond any experience I've had with other apps on Shopify. The support team demonstrated developer-level knowledge, an understanding of their tool in the broader Shopify ecosystem, and were extremely proactive to resolve the issue I had (an odd loophole in checkout that was ultimately resolved by updating the app). 5/5 best app we use on Shopify.
Hi Andrea, Thank you so much for your detailed and fantastic review! It was my pleasure helping you update our Zapiet - Pickup + Delivery app and ensure that everything is up and working as expected. Feel free to reach out if you have any more questions or need assistance. We're here to help and appreciate your 5/5 rating—thank you for making us the best app in your Shopify toolkit! Kind regards, Jessica
Feb. 6, 2024
Amazing app and support! We had a variety of questions and were helped every step of the way to get setup for our bakery business. Can't recommend them enough!
Hi Phoebe, Thank you for your kind words! It was my pleasure assisting you on our live chat the other day with our Zapiet - Pickup + Delivery app, particularly regarding the setup of your postal codes for local delivery validation. If you have any other questions or need further assistance, please don't hesitate to send us a message. Warm regards, Jessica
Feb. 6, 2024
Works absolutely great. Helps us offer pickup easily and integrates well. Support is very responsive too for any questions and will help review your setup.
Thank you for taking the time to write a wonderful review It was a pleasure helping you with your setup and making sure that everything was up-to-date with our Zapiet - Pickup + Delivery app. If you have any other questions down the road, please do not hesitate to send us a message. Kind regards, Jessica
Feb. 1, 2024
Werkt goed. Goede klantenservice. Helpen je met alles en staan direct voor je klaar. Echt een aanrader
Hi Suzanne, Thank you for taking the time to leave us such a lovely review! It was a pleasure chatting with you, and I'm happy we were able to get your local delivery rates setup with Zapiet - Pickup + Delivery app. And if anything else ever comes up, let us know we're always there and happy to help Steph