Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.9
feedback
1,517
chart
#411
All reviews
Review RSS Feed
June 1, 2022
I really love this app, very helpful and has a lot pf useful stuff for online business. The customer service staff are always very helpful and knowledgeable specially Klaudia Djajalie. Easy to communicate and go extra mile to help me fixed my problem.
Hi Lena, We're so happy to hear that you love our app and that it has helped your online business! If you need anything else, you know where to find us Kindest regards, Klaudia
May 26, 2022
This app has solved a real issue I was having with my stores checkout process. Even once I downloaded it and set everything up, I have asked them for further help with tweaking etc and the team have been extremely responsive and dealt with all my needs. Highly recommend!
Hi Nick, Thank you for taking the time to write us a review! Our whole team works hard to offer the best pickup and delivery solutions and experience we can for our merchants. Thanks again, Steph
May 26, 2022
Customer service is fantastic! Very helpful, fast and get results very quickly. Always happy to do the work for me when I don't understand.
Hi there, Thank you for the amazing review! We're always happy to have things work out for our merchants. Should you need anything else, please feel free to jump back on chat. Cheers, Klaudia
May 24, 2022
This app is exactly what we have needed for a very long...wish we would have found them last year, before we spent thousands on a Shopify Expert.
Hi Sarah, Thank you so much for the lovely reviews! It really was a pleasure working with you to get Store Pickup + Delivery and Delivery Rates by Distance working together for your store. You have worked incredibly hard to make sure the change over was flawless, I hope you can sit back a bit now and let that pay off now! We are for should you need anything else, Wishing you all the best, Kitty
May 20, 2022
Kitty was extremely helpful on helping me with some errors on my website. Every-time I have an issue Zapiet always helps fix them smoothly.
Hi there, Thank you for leaving us such a lovely review! I am delighted to hear we have been able to support your store overtime. You know where we are if you need anything else! Best wishes, Kitty
May 18, 2022
This app has helped me a lot, as our whole work revolves around pickup and delivery, the support is extremely helpful and they have resolved any issues we had
Hi there, Thanks for the kind review. It's great that our app has been helpful to your store. I'm glad we could get your preparation times sorted out over chat. We're always here if you need us again! Jayne
July 31, 2025
We’ve had this app connected for over 5 years. It’s been rock solid. We rarely need support because it works so well, but when we do, the help is excellent. I was glad to get support from Betty & Clemency on live chat, quick, smart, and really know the app. I'm in Asia, so I really appreciate the responsive support in my timezone. Shopify should seriously consider giving this app some recognition. It’s one of the best we’ve used.
Hi there! We are incredibly grateful for your kind words and fantastic review! Please know that we are always here to lend a helping hand whenever you need it. Thank you again! Best regards Betty & Clemency
May 12, 2022
We use the app for instore pickup and the support when running into minor issues is second to none! Everyone is very helpful and they have a quick response!
Hi there Clarissa, Thank you so much for your lovely review. It was nice chatting with you today! Do not hesitate in reaching out so we can assist should you need any help down the road. We are always happy to help! Best, Maria
May 11, 2022
Incredible app with lots of robust features. This is the second store I've used this app on - highly recommend!
Hi Dana, Thank you very much for your lovely review. It was so nice chatting with you. Please let us know if you have any other questions. Best wishes, Jessica & Stephane
Jan. 13, 2025
This app along with the Zapiet app for delivery by Zip code has added much needed functionality to my store. I've been using it for many years. I often need help to get all the settings correct and today Gab sent me instructions on how to set it up. Also, Support is always very responsive when I do have an issue.
Hi Cassy! Thank you for the 5 stars! I’m glad we were able to work together and get you all set up! Your partnership and the details you shared really helped in getting your rates based on weight. If there’s anything else you need, please feel free to reach out—we're always here to assist! :) All the best, Gab
May 4, 2022
I love this app. Without this app, I would not be able to sell my products. Easy to use and service is AMAZING! Been using their services for 2 years now and I cannot complain :)
Thanks for the awesome review! We take pride in helping our merchants and seeing reviews like this makes it all the more special :)
May 4, 2022
Cette application est vraiment géniale et répond parfaitement à mes besoins. Ça vaut bien plus le coup, plutôt que d'upgrade son abonnement Shopify. en plus le SAV est hyper réactif, mention spéciale à Jessica qui m'a dépannée super rapidement ! Je recommande vivement :-)
Merci pour vos aimables paroles et une merveilleuse revue. Si vous avez d'autres questions, n'hésitez pas à nous envoyer un message. Bien à vous, Jessica
May 2, 2022
Great app . no bug and customer service helps you very fast so you can have it live in no time. I highly recommend.
Hi there, Thank you for your kind words. It was lovely chatting with you! If you have any other questions down the road, please do not hesitate to send us a message. Best wishes, Jessica
April 29, 2022
I have used this app for a few years and it is great, but the best part is the customer service, they are fantastic and nothing is to hard! Each time I need assistance with changes or small issues they are fixed super quickly and they couldnt be nicer to deal with!
Thank you so much for your kind words Leslie. I'm really glad to hear you've had a great experience with the app and our support. It's always a pleasure to help and we're here whenever you need us. Angelo
April 28, 2022
We have very particular delivery setting; we offer next-day delivery Tuesday - Friday nationwide and Monday - Friday in Central Dublin only, and four different locations to collect from Monday - Friday nationwide. We also needed to restrict products to certain locations. This app has allowed us to do all of this and I had a great experience with the support team - extremely helpful setup call at no added cost where they went through everything with me - and with a recent support query they were able to immediately provide me with the solution I need to add the delivery/collection date and order notes to the New Order Template email. Can't recommend them enough!
Thank you for taking the time to write such a great review! It truly means a lot as we do our best to help and make things easier for our merchants wherever possible. Stephane
April 19, 2022
Amazing customer service. Klaudia helped me troubleshoot my issue from start to finish and made sure everything was working perfectly. So thankful for this app and its passionate developers!
Hi Kelsey, We really appreciate the lovely review ❤️ Please feel free to reach out should you need any help or have any questions! Thanks, Klaudia
April 13, 2022
Zapiet customer support was very quick and solutions-oriented. I've been using Zapiet for over a year and it has helped me to scale my business.
April 7, 2022
Fantastic app functionality. We love using Store Pickup + Delivery as we have full control over the pickup experience for our customers. Also, the support is amazing!
Hi there, We appreciate your kind words and input. 🌟 Please reach out to us at anytime if you need anything. All my best to you, Herman
April 5, 2022
Support, specifically Maria is incredible. She walked me through the steps to properly set up my shipping delivery and pick up all while being very patient with my tech-struggles. Thank you!
Hi there! It was a pleasure assisting you get your store up and running with our app 🙏🏻 I really appreciate your time and patience while doing this together! Should you have any questions down the road do not hesitate in reaching back so we can assist ⭐️ Best, María
April 1, 2022
Was helped by Chloe today, and so impressed with the fast response and amazing help she provided! We were having issues setting up the widget with our theme (we have Expanse) she spent over 2 hours with us adjusting the code that its now working for our needs. So impressed and thankful for this amazing customer service! Thank you Chloe!
Hi there, Thanks so much for the awesome review! I'm really glad you are so far, pleased with our app. It was a real pleasure assisting you today! I'm here should you need anything else. Have a great day, Chloé