Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.9
feedback
1,517
chart
#411
All reviews
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March 31, 2022
I loved the support Klaudia gave me to customize the widget to my need. Tried 10 different apps for local pick up and this is definitely the only one that looks great and is also bilingual.
Hi Steph, Thank you for the kind words and for choosing to go with our app! It was a pleasure assisting you with matching our widget's colors to your store's. Please feel free to jump back on chat should you need anything else. Have a great day ahead, Klaudia
March 30, 2022
Very good app, lots of setting options. Regarding the support is excellent we can not do better Jessica, Chloé and Clémentine very good job!
Hi there, Thank you so much for your kind words! It was a pleasure working with you, if there is anything else we can help you with please do not hesitate to reach out :) Hope you have a wonderful day! Clemency
March 26, 2022
I would definetely recomend this app. Huge functional that every year get updates. Perfect support. I call this app - must have, if you want to make your customers happy
Thank you so much for your kind words! It was an absolute pleasure speaking to you today, should you need anything else please do not hesitate to reach out :) I hope you have a great weekend, Clemency :)
March 22, 2022
My questions were answered and I left with the info I needed. Thank you for your support in this matter.
Hi Jessica, Thank you so much for your amazing review! It made my day! It was awesome speaking with you - I was happy to help get your local delivery rates set up in your store. Your baked goods look delicious! We're always here to help, so reach out anytime. Have a great day! (: Anggy
March 17, 2022
Thank you Stephane! Manual orders are common in my store and Stephane walked me through step by step. You all are amazing! :) Excellent app and outstanding customer service. I feel they are next to me hand on hand when I need them. Priceless.
Hi Laura, Thank you so much for your kind words and lovely review! It was our pleasure and if you have any other questions, please do let us know. Best wishes, Herman & Jessica
March 17, 2022
Strongly recommend it to someone who wants to run an online store seriously. 1. Very clear instructions/ user manual provided, Not only general instructions on setting up the app but also a lot of details that will be encountered in use. 2. Their customer support is responsive and able to provide effective solutions 3. This app offers a lot of functionality which is presented by a clear, easy to use module
Hi Rick, Thank you for your review! It was my pleasure to work with you on configuring your products for pickup/delivery. Best wishes, Bogi
March 16, 2022
A very helpful app that enables our store to have some necessary functionalities which Shopify doesn't offer. The support team is also extremely helpful, we had a lot of questions at the beginning but all were solved :)
Hi Sophia, Thank you so much for your review! I was glad to have been able to help you set up your email notifications amongst other things! Best wishes, Bogi
March 15, 2022
Support team is great however, we have been experiencing some issues related to updates by Shopify that have led to bugs and downtime. When it's working, it works great.
Hi Shawn, Thank you for taking the time to leave us your honest and thorough feedback. The issue you experienced with rates, is caused by an update made by Shopify. Shopify has changed the format they send some product data to us in the carrier request so our system was no longer able to process the request properly resulting in rates failing. This affected other apps as well. As soon as we become aware of the issue, we posted about it on our status page advising merchants to use static rates until Shopify resolves the issue: https://status.zapiet.com/ If there is anything we can do to assist in the meantime, please do let us know and we would be absolutely delighted to help. Thanks, Ismail
June 7, 2022
Amazing app, and amazing team ! Customer support is incredible! They were able to help me implement custom condition in less than 24h. The condition I was looking for was not readily available through the app, therefore they had to created one for me. To be precise, we were able to create a condition where: x item can't be sold if y item is not in the cart. So thankful for their help ! Update: June 7 2022, Had another issue, and it was solved within the hour ! Honestly, the best customer service out there!
Hi there, Thank you for the amazing review! I'm glad we were able to assist you with the custom condition. Should you need anything else, please do not hesitate to reach out 😊 Kindest regards, Klaudia
March 10, 2022
I used the app to provide time and date picker at checkout for local delivery. the support team was very responsive and help me work the translation issues. Definitely recommended.
Hi Munira! Thank you so much for your kind words, it was an absolute pleasure working on your store with you :) Hope you have a wonderful day, Clemency
March 8, 2022
This app has literally transformed my website! Not only has it offered my customers the ease of scheduling pick ups and deliveries, but the customer service is top notch! I have used this app for years, since the days when it was just starting, and to see it improve over the years as it adjusts to the demands of shopkeepers has just been phenomenal. I am impressed that their customer service now extends beyond the european time zones. Klaudia has been a tremendous help this evening as I worked through configuring the language around my customer checkout experience. She stayed with me even though I had to take an hour break from my computer to help my kids! That is unheard of! It's nearly impossible to get the same person in dealing with any sort of customer support these days, which usually means you are explaining your situation to five different people. Klaudia walked me through everything so patiently. I always appreciate how Zapiet customer service reps teach me how to do things myself and also offer to do things for me that I might feel uncomfortable with (like coding). Thank you to the whole Zapiet Staff! My favorite Shopify app by far!
Hi Tiffany, Thank you for the wonderful review! We're so glad that you've been using our app since its early days and it was a pleasure assisting you. Should you need us to walk you through anything else, you know where to find us! Cheers, Klaudia
Aug. 25, 2025
Betty was extremely helpful in quickly resolving my issue. I have found the customer support on Zapiet to always be second to none!
Hi Olivia! Thank you so much for a wonderful review! It was my pleasure helping you out with the Zapiet - Pickup + Delivery app. Feel free to always reach out anytime you need a hand! Best regards Betty
March 4, 2022
We use the app to handle our home delivery and store pickup orders. It gives us great flexibility for our unique business. Support is always just a chat away if we run into questions.
Hello Nicole, It was a pleasure talking to you on our live chat today. And you're right, we'll be near if ever you need! Thank you for this lovely review, Sandy
May 3, 2022
An amazing app. So flexible, customisable, easy to integrate. Many options. Cost efficient. Well done! Also Sandy & Ronan is the best from the teams!
Hello Christos, Thank you so much for this awesome review! It was a pleasure to speak with you and to find how to achieve what you needed for your store. Don't hesitate to reach back to us through our live chat, or at [email protected], if there is anything else we can help you with. All the best, Sandy
Feb. 22, 2022
clemency on customer support chat was so great... the app didnt do exactly what I needed for one thing and she was able to find a workaround... and worked around it with me! she even took on some of the work herself so it we could get it resolved quicker. she made sure all of my issues were fixed, and dindt rush to get off of the chat with me until they were! the same goes for jessica... I had a separate issue and she was so patient, making sure all of my issues were resolved and everything was working smooth.
Hi there, It was an absolute pleasure speaking with you today, thank you so much for your kind words! Should you ever need anything please don't hesitate to reach out to us :) Hope you have a lovely day, Clemency :)
Feb. 17, 2022
The team at Zapiet has been very helpful during the set up of our integration. I highly recommend this product.
Feb. 15, 2022
María at support was the best! Super helpful, friendly and quick responses. Glad to know any issues we have in the future will be resolved fast.
Hi Holly, Thank you for your kind review. Please know we are always happy to help in any way we can, should you need any assistance down the road do not hesitate in reaching back! Best, Maria
Feb. 15, 2022
Best app for delivery, pick-up and shipping. Very rich in features including multi-location snd inventory sync. Great prompt live support.
Hi there, Thank you for your kind review, Glad to hear you like our app's features & our level of support! Best wishes, Bogi
Feb. 14, 2022
I'm giving this team, and their product, five stars for going above and beyond to support our migration to a new 2.0 theme. When a significant issue was threatening to derail our migration, the team worked over the weekend to respond and code a solution. Hard to know how you could ask for anything more from a customer service level. Their service level is the best in this class of apps by far, and the functionality is as well. Kudos to the entire team for providing service excellence.
Hi there, We really appreciate you taking the time to leave this review! Thanks for supporting our app, it was our team's pleasure getting you set up & running. Best wishes, Bogi
Feb. 14, 2022
I use this app to allocate orders across locations based on customer postcode. The app itself works great but what I really like is that the support is second to none. Quick to respond, happy to go into the app and fix code where needed, and generally very positive and helpful no matter how basic my questions or obvious it is that I have done something incorrectly. If this app brings the functionality you need its worth a try.
Hi there, It was lovely chatting with you this evening and thank you very much for your kind words. As mentioned, if you have any other questions down the road, please do not hesitate to send us a message. Thanks, Jessica