Zapiet ‑ Pickup + Delivery
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Potential buyers should approach Zapiet with caution due to significant issues with customer service responsiveness. While the platform offers robust features for managing local deliveries and pickups, frequent problems require human intervention that is often difficult to access. I often have to wait hours to get issues resolved during which my customers are unable to complete purchases, resulting in lost sales. Unless Zapiet improves its support infrastructure to provide more reliable and timely assistance, businesses reliant on seamless online transactions may find the risk of downtime unacceptable. Response to Claudia: Thanks for the response. You mentioned that the problem is related to multiple shipping profiles, which is typically advised against due to potential complications. However, I am not aware of any multiple shipping profiles I have set up because my entire setup was done using Zapiet customer help. If there are indeed multiple profiles, it was configured based on their advice. Additionally, this does not align with what the service representative initially identified as the problem. The representative indicated that my customers were bypassing the widget and not seeing the options for checkout. Resolving this specific issue is crucial for my business operations. I was sent a link to directions that did not work. I would greatly appreciate your assistance in addressing both the widget issue and the potential multiple shipping profiles, if they exist. I look forward to hearing back from someone who can help me with these matters.
Hi Elizabeth, Thank you for your feedback. We apologize for any inconvenience caused by our customer service and its impact on your business. Providing reliable and timely support is a top priority for us. Upon reviewing your case, we found that in the five most recent chats, our response times were 40 minutes on a Sunday and 12 minutes on a weekday. Regarding the issue mentioned in your original review about multiple shipping profiles, we generally advise against this practice due to potential complications, as explained in detail in this article: https://support.zapiet.com/en/articles/8644299-multiple-shipping-profiles-zapiet-pickup-delivery-rates Please note that your shipping profiles can be found in Shopify's Settings > Shipping and Delivery, where you currently have 7 profiles. The creation and management of shipping profiles falls outside the scope of our support, as we do not have insight into how your store organizes these profiles. Our app only provides rates for these profiles. In your updated review, you mentioned customers bypassing the widget. It appears that communicating through the review page has not been beneficial for either you or our app. We are disappointed by the 1-star review and concerned that you are still facing ongoing issues. Instead, we would like to propose a screensharing call where we can test your store and troubleshoot any issues together with you. If you have any questions about shipping profiles or how our app functions, we can also clarify these during the call. We have reached out to inquire about your availability. Kindest regards, Klaudia from Senior Support
Their support is excellent! Salaj is most helpful in correcting issues that come up quickly
Hi Chelsie, I truly appreciate your kind words. It means a lot to hear that you find our support excellent. We’re committed to ensuring your experience with Zapiet is smooth and reliable, and feedback like yours motivates us to keep raising the bar. Thank you again for taking the time to share this. We’re always here to support you whenever you need. Warm regards, Salaj
Fantastic help form Pavlo! Thanks
Hi Edward, I am glad to hear that I have managed to help you. Thank you for the review! Please do not ever hesitate to reach back to us if you need any assistance. Warm regards, Pavlo
Excellent APP with amazing Support. Jessica is Top of the top.
Hi Matteo, Thank you for taking the time to leave a review, I really appreciate it! It was a pleasure chatting with you and ensuring that our Zapiet - Pickup + Delivery is working smoothly for you and your store. All the best, Jessica
Great support and customization. This app allows us to set everything up quickly and accurately so that we can offer local delivery, pick-up and shipping.
Thank you very much for taking the time to leave a review, it's very much appreciated! It was such a pleasure chatting with you and getting our widget installed on your cart page from our Zapiet - Pickup + Delivery app where your customer's can choose between pickup , local delivery & shipping. Please do not hesitate to reach back out if you have any questions or need any assistance. Warm regards, Jessica
It's easy to use with the great customer service, solving any issue within minutes.
Hi Happy to hear that you find Zapiet Pickup + Delivery easy to use & that we were able to resolve your issue quickly. Always happy to help! Jayne
I required urgent assistance as the shipping rates on my store were not displaying correctly. Jessica responded promptly and efficiently resolved all issues within approximately 35 minutes.
Hi Steph, Thank you so much for taking the time to leave your review, it's greatly appreciated! It was really nice chatting with you and getting your shipping rates up and working within our Zapiet ‑ Pickup + Delivery app and into your Shopify shipping profile. If you need any further assistance or have any questions, please do reach out! Cheers, Jessica
Jessica from support chat was AMAZING - we had a couple of major issues causing both our staff and customers a lot of confusion - she was able to solve both in less than an hour while also fixing a couple of our other buggy issues. I could not give her any higher praises!
Hi Shelbi, Thank you so very much for leaving such a lovely review! It was a pleasure chatting with you and getting a few things sorted on your store for your pickup & local delivery, along with an integration with our Zapiet - Pickup + Delivery app. If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
I recently had the pleasure of working with Jessica, and I must say I am incredibly impressed with her dedication to providing top-notch customer service. From the moment we started interacting, she demonstrated a high level of professionalism and expertise in her field, addressing all my concerns with remarkable knowledge and efficiency. What truly sets Jessica apart, however, is her genuine kindness and warmth, which made our interaction a wonderful experience. Her unwavering commitment to ensuring customer satisfaction is a testament to her work ethic and passion for her role. I recommend Jessica to anyone seeking an exceptional customer service professional and would not hesitate to work with her again.
Reply updated 8 October 2024: Thank you so much for your thoughtful and kind review Luis! I'm thrilled to hear that you had such a positive experience and I'm so happy that I was able to help you to get our Zapiet - Pickup + Delivery up and working on your new theme. If you have any questions or need any further assistance, please don’t hesitate to reach out again in the future! Warm regards, Jessica ---------------- Hi, It was a real pleasure helping you set up our widget! If you need anything else, feel free to reach out. Our team is always happy to assist :) -Steph
This is the best and most complete app for pickup sales as far as I am aware of and the service is great!
Hi Timothy, Thank you for the fantastic review of our Zapiet - Pickup + Delivery app and service! It was a pleasure assisting you with our app's settings, and helping you resolve your issue! Please don't hesitate to reach out if you need anything in the future – we're always happy to help! Warmest regards, Krystabel
Great service 10/10
Hi Mercedes, And thank you for the wonderful review! If you ever need any help or advice, we're always happy to help -Steph
The app is very clear! Pavlo solved some issues i had and was very helpful.
Hi Belen, I appreciate you have highly rated our app and my assistance! It was a pleasure communicating with you, and you should know that you're always welcome to reach us for any help you need with the app. Warm regards, Pavlo
Our problem was solved in a matter of minutes, thank you for your expert help!
Hi Arthur, Thank you very much for taking the time to leave a review and I'm so glad that it was a quick fix (: If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
A review for Zapiet team, I got an issue with zapier so I reached out for help. They are very responsive, helpful and I would like to say thank you for supporting our business, have been with them for almost 7 years now, they improve every years to match customer demands and to match the world changing while keeping quality consistency. Always love their works.
Hi Crois! Thank you so much for your wonderful review! We're really happy to hear that you've had a positive experience with our team and that we've been able to support your business over the years. It's amazing to know that we've been a part of your journey for almost 7 years! We're grateful for your loyalty and support. If you ever need anything, please feel free to reach out. We're always here to help! Thanks again for your kind words and for being such an important part of the Zapiet family. Warm regards, Betty
Hi Fiona, Thank you so much for taking the time to review our app! It was a pleasure helping you with the delivery settings in our Zapiet - Pickup + Delivery app. If you need any further assistance, please feel free to reach out to our team anytime. Warmest regards, Krystabel
We are planning to use this app soon, and their customer service has been outstanding. This is the only app we've found that offers all the functionality we need for BOPIS (Buy Online, Pick Up In Store). Highly recommend!
Thank you so much for your positive review! We're thrilled that you had a great experience and found it helpful. Your feedback is incredibly valuable and helps us improve.
Excelente APP, la recomiendo, buena atencion de soporte.
Hola, Muchas gracias por tu excelente reseña. Ha sido un verdadero placer poder ayudarte. Si en el futuro necesitas cualquier otra cosa, no dudes en ponerte en contacto con nosotros! Lui
Easy to integrate and covered all shipping/delivery/pick up options we needed. Support is outstanding! Fast and professional.
Hey there! Thank you for your kind words! It was nice to help you with your rates. If you ever need any assistance do not hesitate to get in touch with us again!
great service. Thank you!
"Huzzah! 🎉 Five stars? You're our knight in shining armor, fearlessly conquering emails and slaying dragons of mediocrity! ⚔️ Thanks for bringing the fire and passion. Reach out when you're ready for the next adventure.
Stephane was very patient and helpful towards giving me solutions to my requests. Gracias!
Hi, Thank you very much for your great review! It was a pleasure assisting with the widget configuration. If anything arises, we're more than happy to help -Steph
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