Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.9
feedback
1,517
chart
#407
All reviews
Review RSS Feed
Nov. 1, 2021
Does what it says with options for pretty much everything I wanted to do. I needed some help configuring the app properly and Zapiet's support was responsive and super helpful, getting my setup resolved in just an afternoon. Highly recommended.
Hi there! Thanks so much for your lovely review! I'm really glad our app does everything you need it to do. It was our pleasure helping you get your store up and running! We're here should you need anything else. Have a great day, Marija
Nov. 1, 2021
Great customer care. Zapiet understood my issues and gave different options to help solve the problem. Super quick response time and friendly service! Thanks Jessica :)
Hi, It was great chatting with you and so glad to get you set up the way you want. If you have any other questions down the road, please do not hesitate to send us a message. Thanks, Jessica
Oct. 28, 2021
It works, but there are some things that I wish were different! But overall, it is the only thing I've found to actually help with only allowing some products to ship (perishables, bulk products, etc!) The team is pretty fast at responding, and they know what they're doing, although again this is limited because it doesn't really seem like shopify and zapiet work super well together!) :)
Oct. 28, 2021
I've been looking for an app like this for years and I'm so happy to be adding it to my store. It literally does EVERYTHING you need. And the support staff is so awesome and gets right back to you. Jessica in particular worked with me on a tricky issue with my site that I couldn't understand. She was super nice, patient and in time, helped me fix and figure out the problem. I know it's a bit pricier than other date picker apps, but honestly, it's really worth it. A huge time and labor saver.
Hi there, Thank you very much for your kind words & great review, it was my pleasure helping you on the live chat to get your tricky issue resolved. Have a lovely week and if you have any questions, please let us know and we would be happy to help. Thanks, Jessica
Oct. 26, 2021
This app has helped our business a lot. We have used it for over 2 years. They have improved a lot and the support is amazing.
Oct. 26, 2021
I always receive fast, efficient and awesome support from the team to assist with setup and configuration issues.
Hi there, It was a pleasure to help you sort out your issues over chat today. You know where we are if you need us again! Jayne
Nov. 17, 2023
As a home baker transitioning to a full-fledged storefront, I've encountered a myriad of challenges, from managing orders to scheduling deliveries. But amidst the chaos, Zapiet Pickup and Delivery emerged as an unwavering pillar of support, streamlining my operations and enabling me to focus on what I love most: creating delectable treats. Zapiet's intuitive interface and comprehensive features have transformed order tracking and diary appointments from time-consuming chores into effortless tasks. With a few clicks, I can effortlessly manage orders, schedule deliveries, and notify customers of their order status. This newfound efficiency has freed up valuable time, allowing me to dedicate more energy to perfecting my recipes and expanding my customer base. Beyond its user-friendly interface, Zapiet's exceptional customer support has been a godsend. Whenever I've encountered a query, no matter how trivial, the Zapiet team has responded promptly and professionally, providing tailored solutions that have kept my business running smoothly. Their expertise and dedication have instilled in me a sense of confidence, knowing that I can rely on their support whenever I need it. As I transitioned from a home baker to the proud owner of My Bellarine Kitchen, Zapiet has remained a constant source of support. The app's flexibility and scalability have adapted alongside my growing business, ensuring that I have the tools I need to continue delivering exceptional products and services to my loyal customers. If you're a home-based business owner navigating the complexities of order management and delivery, I wholeheartedly recommend Zapiet Pickup and Delivery. It's a game-changer that will empower you to focus on your passion while streamlining your operations and ensuring customer satisfaction.
Hey there! Thank you so much for the amazing review! I'm glad Zapiet has been a helpful part of your journey, and it's fantastic to hear how far you've come with your bakery. I'm happy I could share a few tips that helped along the way. We're just a message away if you need anything else. Wishing you lots of success! Laura
Oct. 23, 2021
A great app, for Pickup and Delivery. Awesome customer care, is always very responsive and helping in solving the problems. Cheers!
Hi there, Great to hear you had a good experience with our support team! Thanks for using Store Pickup + Delivery :) Best wishes, Bogi
Sept. 23, 2024
J'ai utilisé cette application pour pouvoir mettre en place des créneaux et horaires de livraison. Il existe beaucoup de fonctionnalités pour affiner son tunnel d'achat. Le support m'a été d'une grande aide, merci Kitty !
Merci Julien pour le mis à jour de votre avis! Ce fut un plaisir de discuter avec vous et de connecter notre application Zapiet - Tarifs par Distance à notre application Zapiet - Ramassage + Livraison afin que vous puissiez proposer différents tarifs de livraison locale à vos clients. Si vous avez d'autres questions, n'hésitez pas à nous envoyer un message. Cordialement, Jessica
Oct. 20, 2021
Great app, could be more flexible in terms of deciding timeslots for Pick up and Shipping. Their support is always very helpful.
Hi there, Thanks for the honest review! We appreciate the feedback regarding the app, and as always, glad our team was able to help! Best wishes, Bogi
Oct. 13, 2021
User experience and customer service are great! It makes all pickup and delivery orders easy to manage.
Hi there, Glad to hear that our app is making life easier for you managing your orders. We're always here to help if you need us! Jayne & Herman
Oct. 12, 2021
Zapiet is probably the best option for store pickups and deliveries. Setup is clean and the software is strong. Dealing with the support team has been a pleasure. Very resourceful and patient.
Hi there, Thank you for the awesome review. We're happy to hear that you enjoy using our app! It was a pleasure assisting you with your setup. Cheers, Klaudia
Oct. 12, 2021
This app is great and their support team is even better! Maria helped me find an issue quickly and pleasantly. Love this team.
Hello there, Thank you for your kind words! It's was a true pleasure assisting you today I hope you continue to enjoy our app! We are always happy to help ⭐️ Best wishes, Maria
Nov. 17, 2021
UPDATE: We have been using the app now for just over a month, and it is really great. And their support continues to be fantastic! Our store is really complicated, offering local delivery only to a certain zip code, and only one to two days each week, with cutoff days and times to order. SO configuring has been complicated. But they have walked me through it and I am very pleased. Very responsive and able to help me quickly with online chats and, if needed, follow up emails. HIGHLY RECOMMEND! Haven't used the app YET, as we are launching delivery in a couple of days... but the customer support is PHENOMENAL!!! Flora & Ronan were very patient and answered all of my questions and solved all of my issues.
Hello there, I am very happy that we have been able to find how to configure our app to match your needs. We'll be near if there is anything else we can help you with. Wishing you the best, Sandy
Oct. 13, 2021
Ronan and the team had been very helpful to us!!! They listen to what is it that your business really needs and will help you to execute it. :)
Hey there, Thank you so much for taking the time to leave a review. It was a pleasure assisting you and I am delighted that you had a great support experience. If there is anything that we can assist you with going forward, please do not hesitate to let us know. Kind regards, Ronan
Oct. 5, 2021
Amazing support from Klaudia, she is so knowledgeable and solved my problem in one chat, I had a lot of problem
Hi Alex, Thank you for the lovely review! I'm glad that we got to the bottom of it! Please feel free to reach out should you have any other issues or questions. Have a nice day, Klaudia
Oct. 22, 2024
Fast response, quick to undertand the request & deliver the solution and also provide information to allow me to be able to do it myself next time.
Using app
About 4 years
Total reviews
1
Average rating
5.0
Hi there, Happy to help a non-tech person to get the right configuration anytime. You know where we are if you need us again! Thanks Jayne
Oct. 2, 2021
This app was a life-saver when the pandemic first hit. It is fairly easy to set up and it works with Bespoke Shipping. What has started to become frustrating is the dashboard and support. Over time, more and more old orders have started to hog the front page of the dashboard where it used to have the newest orders first. I messaged support and they said there is nothing they can do about it. Another issue is that every user essentially has admin credentials. Given that this is meant to serve businesses with multiple locations, that should be a higher priority to ensure staff doesn't mess with settings.
Hey guys, We're terribly sorry to know that you had a bad experience with the order view in the app. Instead of copying Shopify's Orders view, we wanted to offer an added value and use our orders tab to filter and search for orders that have a date applied by our widget. However, we can absolutely see that for a business like yours, providing the ability to search and find orders without dates on our dashboard is equally important. Our development team is already exploring the use of the order created date for those orders. As for the staff accessing all the settings of the app, Shopify's staff account permissions are limited to the main tabs in the admin panel of Shopify and do not cover the inside tabs of the app. By giving access to the Apps section to your staff they will be able to access all the settings of any app, not just ours. Thanks again, Ismail
Sept. 28, 2021
Great app and outstanding support ! Zapiet allowed me to fit the very specific delivery / shipping / pick-up recquirements of my client and the support team is very responsive and efficient. Absolutely recommend !
Hi Alexandre, Thank you so much for the kind review : ) All our teams work hard to give our merchants the best experience out there and it's always nice to hear such positive feedback. And if anything else ever comes up, don't hesitate to reach out! -Steph
Sept. 27, 2021
When this app goes down or has issues, sales cannot go through. it happened once in the past, and now a second time today with a server issue. If it happens once, i can understand but a second time with the same problem is not reasonable for something that stops sales if it doesn't work.
Hi guys, We are sorry for any inconvenience caused by the server issue we experienced. As soon as we became aware of the issue we immediately began working on a fix and we made sure to keep in contact with you directly throughout. We informed you at the time that your ability to make sales was not affected and we reprocessed any orders that were impacted. We take any amount of downtime very seriously and are constantly improving our systems to ensure this doesn’t happen again. Kindest regards, Charlie