Zapiet ‑ Pickup + Delivery
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I never write reviews but for Jessica I will write one with each of my stores because she help me set up both. Jessica is the most thorough and autonomous customer service rep I've met. I had trouble setting up this app (and didn't want to spend too much time on it and didn't want to hire someone) and I reached out and only told Jessica what I envisioned our delivery service set up should be like and Jessica handled everything! All I had to do was give her a little bit of direction and she took everything out of my hands. I will stay on this app for Jessica and continue to use zapiet for my future stores because of Jessica. Zapiet is a great app to use to coordinate order fulfillment and offer various delivery options for your customers.
Thank you so very much for your kind words Calvin and for taking the time to share your experience! I'm thrilled to hear that I was able to assist you in setting up your stores and delivery service as you envisioned. It's our goal here at Zapiet to provide thorough support to our valued customers like you. I'm delighted that you've found our Zapiet - Pickup + Delivery app to be a great solution for coordinating order fulfillment and offering delivery options. Looking forward to continuing to support you and your future stores! All the best, Jessica
Betty was so helpful and efficient to help fix an issue with our delivery rates!
Hi, Thank you for your wonderful review! I'm glad I was able to provide you with the support you needed . If you have any more questions or need further assistance, please don't hesitate to reach out. Have an amazing day ahead. Warm regards, Betty
Great app, works well and does a lot for us. Can be customized to fit other needs too, great support team for custom needs. Thank you :D
Thank you so much for the wonderful 5-star review! I’m really glad to hear that the app is working well for your needs and that the flexibility and customization have been helpful for your business. Your kind words about the support team truly mean a lot. If you ever need any assistance or want to explore more custom setups, I’m always here and happy to help. Srivastav
I really needed this app to work. I thought it was working for months, but recently learned it wasn't. I spent hours trying to get it to format correctly but nothing would work. Reached out to support. It took a long time for them to respond and in the end they suggested that I turn off the Shopify Delivery & Pickup options, but that still didn't work.
Thank you for your feedback, and we sincerely apologize for any inconvenience you’ve experienced. We understand how crucial it is for the app to function correctly, and we're sorry to hear about the difficulties you faced. We want to assure you that your ticket was escalated, and our team responded within two hours with a solution on a duplicate theme. It seems there may have been some confusion. To ensure everything is set up correctly, we would like to offer you a setup call. Our support team will guide you through the process and verify that the app is configured to meet your needs. Thank you for your patience and understanding. -Klaudia
We couldn't be more delighted with the wealth of features offered by this app! As a multi-location brand, finding an app that meets all our needs can be challenging, but this one truly stands out as fantastic. From its intuitive interface to its seamless functionality, it's clear that a lot of thought and effort went into its development. One aspect that truly sets this app apart is the outstanding support provided by Stephane. Their dedication to ensuring our satisfaction is evident in every interaction. Whenever we've had questions or needed assistance, Stephane has been there with prompt and effective solutions, earning a well-deserved five-star rating in our book.
I wanted to thank you for your thoughtful review. It truly made my day to hear about your positive experience with our app and and that I've been able to assist you effectively. Please know that I'm here whenever you need assistance or have any further questions. Your success is our priority, and I'm committed to ensuring that your experience with our solutions remains seamless and productive. -Steph
I’m very sad to have to write this review. We launched on the new UI Extension version of Zapiet with ShopifyPOS and our online store. It’s a beta so it had some bugs but the support team was great in working through them. We do 95% of our revenue in store and when we started our biggest retail weekend of the year, they pushed an update that rendered the POS app useless. We spent countless hours setting up delivery dates by zone, among other settings. But now the POS app tile lets our sales team & cashiers select ANY date for ANY zone. They probably think this was a good idea because it makes it more flexible. However, our sales team just wants to know the available date and not select a date that isn’t feasible to deliver. It’s sad because they built some great functionality in the backend but now it’s completely disconnected from the front end in POS. I hope they’ll reconsider, but we’re starting the process of migrating to another app or building our own.
Hi, Following your feedback about the POS extension, we want to acknowledge here that these issues have been resolved on the latest version of the extension. We appreciate your feedback as it pushes us to improve the app to better suit the needs of merchants like yourself in the day to day running of your business! Best wishes, Bogi Zapiet
Quick, smart help when needed.
Hi Michel, On behalf of the team, thanks so much for submitting a review! We really appreciate it! It was my pleasure to help edit your checkout rates. Feel free to reach back out if you have any other questions! Cheers! (: Angelo
I would give them 10 stars if possible! Jayne help me brilliantly and made our checkout look so professional! We are working with 2x markets (Ireland and the Netherlands) and Jayne and (her colleagues) all customs request possible and effortless. Brilliant customer service! Rob
Hi Rob, Thank you for your kind words. So glad we were able to assist you and get the Dutch side of your store set up. Thanks to Ismail for help where needed. We're a team at Zapiet - Pickup + Delivery & always happy to help our merchants. You know where we are if you need us in the future! Jayne
When I was in trouble, they helped me immediately and were very helpful!
Hello Ruka, Thank you very much for your 5-star review. I truly appreciate you taking the time to share your feedback and I am glad we were able to resolve the issue smoothly. If you need any assistance in the future, please feel free to reach out and I will be happy to help. Best regards, Rutvik
Thank you Kim for taking the time to leave a review! I was happy to help with the conditional activation feature in our Zapiet - Pickup + Delivery app. If you have any other questions down the road, please do not hesitate to send us a message. All the best, Jessica
The Best App support team! We recently moved to a new Shopify Theme and needed to adjust Pickup settings. Jessica from the Zapiet support team made this process a breeze and went the extra mile to help us ensure everything works! We've been using Zapiet app for about a year now and are very happy with our experience!
Thank you very much Judith for taking the time to leave such a lovely review! It was such a pleasure chatting with you and helping you set up your new theme with our Zapiet - Pickup + Delivery app. If you have any other questions or need any further assistance, please do not hesitate to send a message. Warm regards, Jessica
Very helpful and attentive support staff that helped us with various issues. Notable experience was after launch, Jessica helped over a period of several days to resolve technical issues and get the app functioning as we needed. Big thank you to her and her team!
Thank you John for the lovely review, it's very much appreciated! I'm so glad that we were able to get everything up and ready with our Zapiet - Pickup + Delivery app. If you have any questions or need any assistance, please do not hesitate to reach out. Warm regards, Jessica
great customer service!
Thank you very much for taking the time to leave a review! It was a pleasure helping you with our Zapiet - Pickup + Delivery. If you have any other questions down the road, please do not hesitate to send us a message. All the best, Jessica
Stephane was extremely helpful when I got stuck during setup and got everything working smoothly in short order. This alone speaks volumes about the product and I'd recommend them from my experience with customer support alone before even having a lot of experience using the app!
Thank you so much for the 5 stars! Please don’t hesitate to reach out if you need anything, it’s always our pleasure to help you!
I have used several shipping apps now and have been using Zapiet for about 6 months and I love it. It is super easy to set up and use and I recently added another custom options app to my website which was interfering with the shipping functionality. Stephane from Zapiet jumped in there straight away and was able to assist in solving the issue in a matter of minutes. Super happy with the support received and definitely recommend this app to anyone who is looking to add some great shipping options to their website!
Hello Michelle, Thank you for your awesome review! We're so glad that Zapiet - Pickup + Delivery has been helpful for you. Your thoughts and feedback mean a lot to us and If you have any ideas on how we can make the experience better, we'd love to hear from you. Thanks again -Steph
Without a doubt, the best, most helpful and most thoughtful customer service experience I have had in a very long time. This team is GREAT!
Hi Zak, Thank you for your wonderful review! It was my pleasure to assist you with our Zapiet - Pickup + Delivery app and to make sure that all rates are working and being generated to checkout. If you have any questions or need any further assistance, please do not hesitate to reach out. Warm regards, Jessica
Excellent app and especially excellent customer service! Thank you Jessica!
Thank you for taking the time to leave a review, it's much appreciated! It was so lovely chatting with you and making sure that our Zapiet - Pickup + Delivery app is up-to-date and generating the correct rates for all 3 methods at checkout. If you have any other questions down the road, please do not hesitate to send us a message. Kind regards, Jessica
Great Support service, perfect app
Hi Osman, Thank you for your kind words! We're delighted to hear that you're enjoying our Zapiet - Pickup + Delivery and that our support team could assist you effectively. If you ever need anything else, don't hesitate to reach out. Warms regards, Ismail
Unfortunately, despite their best attempts, the customer service at Zapiet is to be desired. Bugs have kept arising over several years since we have used them, and the support has consistently fallen short. They keep asking for access, keep suggesting fixes, when the issue is Zapiet side. Reading other reviews, it seems consistent.
Update 4 Aug 2025: Hi Boris, Thanks for taking the time to share your feedback. We’re sorry to hear that your experience hasn’t met expectations. While we acknowledge there was one tagging error on our end, the other issues you raised were caused by a separate app removing required attributes. Unfortunately, we were often limited in our ability to help due to lack of access and delayed or partial information. Despite these challenges, we did our best to investigate each case and support you throughout. We're still here if you'd like to revisit any of the issues together. Best regards, Klaudia Update 27 Mar 2025: Hi Boris, an update to let you know we have taken your feedback on board - we've implemented a new help guide to better help merchants with similar sophisticated setups as your own: https://support.zapiet.com/en/articles/10919294-rate-calculations-when-using-subscription-apps Best wishes, Bogi ------------------------------------------------------ Hi Boris, Thank you for your feedback. We completely understand your frustration and want to assure you that we are committed to resolving any issues. Upon investigation, it appears that the issue you have reported is related to the way Shopify generates subscription rates. Our team previously reached out via chat to provide an explanation and resolution, and I also followed up with you this morning with additional information. If you'd prefer, we can also arrange a call to go through all options with you. Please know that resolving this matter is our top priority, and we truly appreciate your patience and understanding as we work toward a solution. If there’s anything else we can do to assist, don’t hesitate to reach out—we’ll be with you until this is resolved. Kind regards, Clemency
I have only been using it for about 1 week but it's been seamless and tech support was very helpful.
Thank you Dylan for your lovely review! I'm so glad that everything is working, rates are being generated to checkout and that the LMD integration into our Zapiet - Pickup + Delivery app is working. Again, welcome to the Zapiet Family and if you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
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