Zapiet ‑ Pickup + Delivery
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Amazing customer service. I can't ask for anything better than this
Hi Keegan, Thank you for leaving your view, it's very much appreciated It was my pleasure helping you to update our Zapiet - Pickup + Delivery and making the checkout simple and easy for your customer's. If you have any questions or need any further assistance, please do not hesitate to send a message. Kind regards, Jessica
Top notch support!
Hello Todd, It was a pleasure to assist you with our Zapiet - Pickup + Delivery app and I'm glad I was able to help you out. Please don't hesitate to reach out to our team if you ever need further assistance. Best wishes, Diego
The support team is next level. Thank you to Rutvik for going above and beyond helping me with an error <3
Hi there! Thank you for your kind review. It was my pleasure assisting you with the app. Should you require any additional support, please feel free to contact us at any time. Best regards, Betty
Srivastav was a huge help in troubleshooting Zapiet on our site. They worked with us quickly to get things set up/resolved correctly, and was extremely responsive. Thank you, Srivastav!
Thank you so much for the wonderful 5-star review! I’m really glad I could help troubleshoot the issue and get everything configured correctly for your store. It’s great to know that the support was responsive and that we were able to work through the setup efficiently to get things running smoothly again. Zapiet – Pickup + Delivery offers a lot of flexibility, and I’m always happy to help ensure it’s configured to fit your store’s specific needs. Thank you again for your kind words and trust. If you ever need any further assistance, I’m always here and happy to help. Srivastav
Krystabel is very helpful to assist me with some issues. Thankyou for being patient :)
Hi Lina! Thank you so much for leaving a lovely review. It was truly a pleasure assisting you with our Zapiet - Pickup + Delivery app and if you require further assistance in the future, please do not hesitate to reach out to our dedicated support team. Warmest regards, Krystabel
Not so much to say about this APP! It is amazing what you can do with that, and the value you get for the price you pay it's absolutely correct. Customer service it's very helpful.
Hi Alessio, Thank you for taking the time to leave a review, it is very much appreciated It was my pleasure to help you set up all your rates within our Zapiet - Pickup + Delivery app so that they all generate correctly to checkout (depending on the method your customer chooses on your cart page). If you have any other questions, please do not hesitate to reach out. Kind regards, Jessica
Their customer service is the best! I asked for help through the chat, and it was superfast. They can help you in everything you need. Thank you guys!
Thank you so much for the awesome review! It's great to hear that your experience with our team has been such a positive one Should you have any questions or need assistance in the future, you can count on us to be there for you! -Steph
This is the 4th pickup and delivery app I have gone through, and it's so worth the money. It just works. No issues, no problems, easy set up. Every other app had so many limitations or additional add-ons required. Zapiet does everything I need it to. Support is 1st class also and will go above and beyond to help you make your store right. 5 stars for Kitty.
Hi there, Thanks so much for the awesome review! I'm delighted our app does everything you need and that you continue to use it. It was my pleasure assisting you today! I'm here should you need anything else. Have a great day, Kitty
Jessica was amazing! She helped me out with everything and even suggested some improvements which made the customer experience easier and more dynamic. Super helpful app for businesses who have complex shipping and pickup requirements. **Zapiet admins: Give that woman a raise before I hire her! :))
Hi Francesco, Thank you very much for leaving such a lovely review! It was a pleasure chatting with you and ironing out a few details of our Zapiet - Pickup + Delivery app. Please do not hesitate to reach out again if you have any further questions. Cheers, Jessica
We have been using this app for a year, and it has been a great fit for our needs. The app continues to be updated, and the customer service is excellent and responsive.
Hi! Thank you for your fantastic review and your year of support! We're thrilled to hear that you've found our app Zapiet - Pickup + Delivery to be a great fit for your needs. We appreciate your kind words and we're always here to help with any questions or suggestions you might have. Cheers to many more years to come! 🎉 Warm regards Betty
Hi Sandra, Thank you for leaving a review, it's very much appreciated I was happy to help you via our live chat to connect our Zapiet - Pickup + Delivery app to your Shopify profile so that rates generate to checkout. If you have any questions or need any assistance, please do reach back out. Kind regards, Jessica
Really good service, always there to help when you have a question and are quick to fix things or help. The app itself is brilliant, really flexible and covers all delivery options.
Hi Katie, Thank you very much for taking the time to leave a review! It was really nice chatting with you and getting your store switched over to our Rates Function for our Zapiet - Pickup + Delivery app. If you have any questions or need any assistance, please do not hesitate to send a message. Cheers, Jessica
Hi Gali, Thank you very much for your review It was lovely chatting with you and helping you get your store ready for the upcoming holiday season. If you have any other questions or need any further assistance, please do not hesitate to send a message. Warm regards, Jessica
Great app with fantastic support. Highly recommended!
It was a pleasure assisting you with your store! If you need anything else please do not hesitate to reach out we are always happy to help out! Best, María
Very swift support and help, which was really appreciated. Very impressed with the expertise, knowledge and fast responses.
Hi Paul, Thank you for the kind review for our app Zapiet - Pickup + Delivery. It was pleasure to help you with your messages & notifications as required. Please reach out if you need anything in the future a member of our team will always be happy to help. Jayne
Jessica was amazing in helping us figuring out the last few details to get the app up and running. It's a perfect app for customizing shipping and delivery anyway you want. And amazing customer service too. Thank you!
Thank you Francesco for your kind words and review It was my pleasure helping you with your rates in our Zapiet - Pickup + Delivery app. If you have any other questions or need any further assistance, please do not hesitate to reach out. Cheers, Jessica
A real treat to have such a knowledgeable and supportive representative.
Hi Ray, Thank you very much for taking the time to leave such a lovely review It was my pleasure helping you with the product-specific preparation time feature of our Zapiet - Pickup + Delivery app. If you have any other questions down the road, please do not hesitate to send us a message. Kind regards, Jessica
I have the best support I could ask for to get our pickup and delivery set up. From email support to getting on a call, they have held my hand the whole way. Not only getting us set up but helping us understand it as well. Thank you Zapiet!
Hi Crystal, Thanks a lot for writing a review It was a real pleasure helping you with our Zapiet Pickup + Delivery and Zapiet - Rates by Distance apps! And if anything comes up, we'll be happy to continue assisting you, including via screen sharing! -Steph
Previous review was positive, but I have to edit it as after using the app for a few months we have experienced numerous issues that can never seem to get fixed, and support, though responsive, can never solve. We are constantly having issues with customers selecting pick up. Some products cause pick up options to disappear for no rhyme or reason. Whenever I bring it up to support, they ask about all the other apps we are using, when clearly zapiet is the issue as this has nothing to do with our other apps. They escalate the issues, and then something 'magcically' gets fixed, but it is a temporary fix, and the issue then comes back.. and we start the process again. I am frustrated but have no other options then to keep working through these issues. As a small business, having to constantly go back and fourth to deal with these issues is time consuming and frustrating. Hope they can improve this part of the app. OLD REVIEW: Great easy to use and so much better than any other options! Integrates with everything you need. Customer support actually knows what they are talking about too and very quick to respond.
Updated reply 11 July 2024: Hi, We are sorry to hear your frustrations with the issues you experienced with Zapiet - Pickup + Delivery. When you had reported the issue to us, our development team started troubleshooting and then working on a fix. We appreciate it took longer than we would have liked: it was a complex issue since the Shopify ecosystem has many moving parts. We are pleased that the issue has now been resolved for you, and we have informed you of such via your support ticket. Best wishes, Bogi
I love their live-chat support 7 days a week. Representatives are really knowledgeable and help you setup your app settings directly. We had a conflict with shipping zones and María guided me & helped me better understand the settings when connecting this app to other apps such as Rates by Distance.
I'm so happy I got to assist you with your shipping zones! We're here to make your experience as smooth as possible. Should you need anything else do not hesitate to let us know! Best, María
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