Zapiet ‑ Pickup + Delivery
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Hi Marsha, Thank you so much for taking the time to write such a wonderful review! I'm glad I was able to help answer your questions regarding out Zapiet - Pickup + Delivery app and its Shopify Inventory integration. Should you have any further question, or require any help, we'll be there for you -Steph
AMAZING service, and product. Honestly a refreshing experience. Stephane from the team was 10/10
Hi and thank you so much for leaving such a great review! We will continue to work hard to earn the good things our merchants say about our team and our products And if you ever need any help, you know we'll be there to help, Steph
I've never had anything less than a fantastic interaction with the support team for this app over the last 4 years. They actually help and solve any issues. It's a rare thing.
Hello Paul, Thank you so much for your kind words! We're thrilled to hear that you've had consistently positive experiences with our support team over the past four years. Providing effective assistance and solving issues promptly is always our top priority. We truly appreciate your continued support and trust in our app! If you have any questions along the way please let us know! Best! Diego
Hi there! We're truly grateful for your 5-star rating of our Zapiet - Pickup + Delivery app! Your support means the world to us. Thank you for your time and feedback! Warm regards Betty
we have had great success with this app, and the team is so helpful and quick to respond - they have enabled us to have items available for order at multiple locations
Hi Sarah, Helping our merchants is always a pleasure but even more so when we hear about the positive experience you've had with our app and team! And we'll be there if you need it Steph
Excellent customer service from Jayne. Super helpful and patient ! We have been using their app for more than 3 years now. Absolutely love it.
Hi, It was a pleasure to help you sort out the correct settings for your requirements. It's nice to hear that you like Zapiet - Pickup + Delivery & have been using us for a few years. If you ever need anything else you know where we are! Kind regards Jayne
The live chat help is so helpful. I was dealing with Billy and he spent a lot of time and care helping me out!
Hi Kathy, Thank you very much for taking the time to leave a review It was a pleasure chatting with you and setting up all your rates within our Zapiet - Pickup + Delivery app. If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
Agradezco la atención brindada por Diego, quién fue el asesor que estuvo apoyándome la mayor parte del tiempo en las muchísimas dudas que tenía. :)
Hola Itzel, ¡Gracias por dejarnos tu reseña! Estamos muy emocionados de ver como nuestra app puede ayudarte a ti y a tu negocio. ¡Si tienes alguna otra duda no dudes en ponerte en contacto con nosotros! Saludos, Diego
Betty was great!!!
Hi Kurt! Thank you so much for a wonderful review! It was my absolute pressure to help you with the issue you were experiencing with the app. Feel free to chat in anytime you need a hand. Best regards Betty
simple to use and very helpfull support
We're absolutely happy to hear that you find our Zapiet - Pickup + Delivery app easy to use and our support team helpful! Thank you for taking the time to share your feedback. Have an amazing day Warm regards, Betty
The customer service has really been impeccable, which is saying something these days. The app has allowed us to fulfill the little complexities of our shipping logistics and I couldn't recommend it more. Update: Yet another issue quickly resolved by Jessica and her team. I honestly haven't experienced a more efficient and responsive support team in any of the apps we use. Kudos
Thank you so much, Scott! I really appreciate the kind words. Our team is always happy to help, and it’s great to know the support has been making a difference for you and your store. If anything else comes up, you know where to find us! Cheers, Jessica
Jessica helped us to solve a problem that was actually with Shopify and not even the zapiet app! She also helped us to clean up our checkout page so its clearer for customers to understand. Great service!!!
Hi William, It was really lovely chatting and thank you so much for taking the time to leave such a nice review, I really appreciate it! If you have any other questions down the road, please do not hesitate to send us a message. Cheers, Jessica
unexceptional my friend María!
Thanks a bunch for your review! I had a blast helping you with your store. If you ever need anything down the road, don't hesitate to drop us a line here – we're always happy assist you 🌟🌟🌟🌟🌟 María
Great support. Great app. Jessica's work is spot on. She is doing her job very quick and has good answers for everything. Definitely recommend this app. Keep it going guys
Hi Marius, Thank you so very much for your lovely review! It was such a pleasure chatting with you and helping set up our Zapiet - Pickup + Delivery for you and your wife. If you have any questions or need any further assistance, please do not hesitate to send a message. Warm regards, Jessica
quick and clear
Hello Brent, Thank you so much for taking the time to write this review for our app, Zapiet - Pickup + Delivery! It is always our pleasure to help you!! ✨❤️ Have a nice day, J Barjum
the team helped me updated the new version of zapiet . everything works so well
Hi Frenie! I am so glad I could assist you with updating the Zapiet - Pickup + Delivery app. Your kind words in your review means a lot to us. Thank you for taking the time to leave such a awesome review. Warm regards Betty
Great service. Quick and efficient
Hi Allison, Thanks for the stellar review 🤩 We're delighted to know our support for Zapiet - Pickup + Delivery was quick and efficient for you. If there's anything more you need, feel free to give us a heads-up. Cheers, Klaudia
We previously shared a review regarding a serious issue we experienced while using Zapiet for our complex delivery setup. At the time, the incident had a significant impact on our operations and had been ongoing for several days without a clear resolution timeline, which was understandably frustrating. Since then, the Zapiet team has worked closely with us to address the situation. They conducted a detailed review of our theme configuration, provided recommendations to optimize our setup, investigated potential conflicts with other apps, and implemented several custom code adjustments to fully resolve the reported problems. The process was not immediate, and the initial period of uncertainty was challenging for our business. However, we do appreciate the team’s continued follow-up, technical effort, and willingness to collaborate until everything was functioning correctly. Zapiet remains a powerful and flexible solution for stores with advanced delivery requirements. Our experience highlighted the importance of faster escalation and clearer communication during business-critical incidents, but we also recognize the effort made to ultimately make things right. We hope to see continued improvements in proactive communication during urgent cases, as that level of support is essential for mission-critical delivery operations.
Hi Fikry! Thank you for taking the time to share this thoughtful update. We truly appreciate it. We are very sorry again for the disruption and uncertainty you experienced during the incident. You were absolutely right to expect faster escalation and clearer communication while your operations were being impacted, and your feedback has been taken seriously by our team. We are grateful for your collaboration and patience while we worked together to review your theme setup, investigate conflicts, and implement the necessary adjustments. Cases involving complex configurations can sometimes require deeper investigation, but that should always be paired with proactive and transparent communication from our side, and we are actively working on improving that. It means a great deal that you recognized the team’s continued follow-up and technical effort to get everything functioning correctly. We remain committed to strengthening both the platform and our support experience, especially during business-critical situations. If you ever need anything further, please do not hesitate to reach out. We are always here to help. Marija
Great and super helpful! :)
Hello Rollo, We really appreciate you taking the time to share your experience. It’s great to hear that you’ve had a positive experience with both the app and our support team. Thank you for choosing us! Best wishes, Nandita
This program is a life saver and has tons of flexibility. Their customer service is top notch and very helpful, if afterhours. Pavlo is who I worked with and he saved the day!!! Great team and program!
Hi Robert, It was wonderful to read your review! I am pleased to know that my help has been greatly appreciated. I wish you much success with your stores. Be confident that you can contact us any time! Warm regards, Pavlo
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