Zapiet ‑ Pickup + Delivery
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Getting some of this setup was a little tricky, but support was A++. This is a fantastic local delivery integration. Stephanie is a real expert on all the settings.
Hi Mikey, And thank you for your kind words and awesome review! I'm glad I was able to help you configure our app to fit your needs for the Roadie integration If anything else comes up though, don't hesitate to reach out, we'll be there! Steph
I have been using the app for many years and always like it. It just works. The support is also efficient, they quickly fix problems themselves or show me how to when needed. Special shoot-out to Stephane! ;)
Hi Jeraldine And thank you very much for your wonderful review! It was my pleasure helping you with our Zapiet - Pickup + Delivery app. If you have any other questions or need any assistance, please do not hesitate to reach out. Steph
Horrible company and customer service had no knowledge of app being install to our site found out after 10 days later, with not access or me providing additional information for app to function. Contacted customer support and let them know we had no knowledge of app being installed and removed it with no use after discovering app was installed to our account and still was charged. very unprofessional and scam
Hi Guys, Thank you for taking your time to leave a review on the app store. Our refund policy regarding app charges aligns with that of Shopify, that being that app charges are non-refundable. However, we understand that each situation is different, and we are always willing to go the extra mile to support our merchants. Unfortunately, in this case, you had the app installed back in January and only uninstalled in June, so using the app for over 6 months. I will be reaching out to you personally to understand how we can support you. Kind Regards, Sam
I am absolutely happy to write this review for the incomparable Zapiet team, whose quality of service stands unrivaled in the Shopify app space. It has been a distinct pleasure collaborating with them. Jessica, a true virtuoso in her field, is nothing short of legendary in her commitment to our success. Meanwhile, Andy, the Founder, impresses not only as an extraordinary entrepreneur but also as a visionary who has created precisely the tool we urgently needed for our specific business needs - marketing our delicious cookies and temperature-sensitive goods across the nation. I can't recommend them highly enough!
Thank you so very much for your extremely kind words and wonderful review It was an absolute pleasure helping you come up with a solution for your local delivery & shipping needs with our conditional activation feature in our Zapiet - Pickup + Delivery app. We feel extremely proud of working with a Founder that’s extremely passionate about creating solutions, he was over the moon with your comments, means a lot for all of us at Zapiet. Please do not hesitate to reach back out if you have any other questions or need any further assistance. All the best, Jessica
Needed help getting the discount codes for pickup/delivery working. Clemency provided excellent customer service and was able to fix the issues we were having. Very happy with this app!
Hi there, Thank you so much for your kind words! It was a pleasure working with you and getting the pickup and delivery discount codes working :) If you have any other questions, please do not hesitate to reach out! Hope you have a great day, Clemency
Their customer service is 10/10! Had an issue setting up shipping and delivery profiles, and Jessica was more than helpful in resolving my issue and fixing a few other things.
Hi John, Thank you so much for your wonderful review, it is very much appreciated It was my pleasure helping you today to set up your shipping rates for a specific product with our conditional activation feature in our Zapiet - Pickup + Delivery app. If you have any other questions or need any further assistance, please do not hesitate to reach out. Cheers, Jessica
When I needed help with trouble shooting they were very helpful in providing help. This is a great app. Highly recommend! Jessica went fixed issues we didn't even know we had! Huge help!
Hi Sean, It was a pleasure chatting and helping you to get your FedEx shipping rates to generate to checkout, along with a few other tweaks! I really appreciate you taking the time to leave a review and of course, please do not hesitate to reach out if you have any questions or need any further assistance. Warm regards, Jessica
Zapiet Pickup and Delivery is a great app, the support is amazing, Zack starts you off with easy to follow checks and then if needed you get connect to a great support team, today Jessica not only helped with the problem but made a great recommendation to enhance the layout too. 5 Stars well earned.
Hi Simon, Thank you very much for your lovely review and kind words! I'm so pleased to have been able to help with our Zapiet ‑ Pickup + Delivery app and give a bit of a different look to your cart page. If you have any other questions down the road, please do not hesitate to send a message. Warm regards, Jessica
App works really well, very flexible and useful. Plus, if there's any issues at all, we always get A+ support!
Hi Evan, Thank you so much for your kind review It's been my pleasure helping you with our Zapiet - Pickup + Delivery app and setting up the correct locales files and also doing a bit of detective work with a non-compatible app If you have any other questions, please do not hesitate to jump back on the live chat! Kind regards, Jessica
Wonderful app with many many options to tweak and fine tune and an amazing support team. Highly recommend!
Hi there, Thank you so much for your kind words! It was a pleasure helping you set up our pickup + delivery app on your theme :) If there is anything else we can help with, please do not hesitate to reach out. All the best, Clemency
This app has a lot of capabilities and the Zapiet support team really partnered with me to make sure that I could get the app functioning around all of my business rules. They were super fast and helpful!
Hello David, Thank you for taking the time to write this review! It was a pleasure helping you configure your settings to match your requirements. We'll be near if ever we can help you with anything else. All the best, Sandy
The immediate service provided was a game changer for my team. We use the tool on several stores and are extremely satisfied with the overall experience and quality of this application. The technical support is by far the most accommodating service I have ever experienced in the back end operations of my online stores.
Hi Kerri, Thank you very much for your lovely review! It was my pleasure helping you today to set up your rates and the integration with Boxify Any other questions, please do not hesitate to send us a message. Best wishes, Jessica
App is easy to use with lots of customisable options. Support team are absolutely brilliant! Excellent response time. I was recently assisted by Betty and they were so helpful. Betty didn't simply make the necessary changes but also explained every step of the way what was being done. This helped give me a better understanding of how the app works for different cart scenarios. Thanks Betty! :)
Hi, Wow! Thank you so much for your kind words and 5-stars! Happy to help you configure your rates correctly. Please don't hesitate to reach out if there is anything else we can do for you. Betty 😊
thank you always for helping Betty!!
Hi Jeffery! Thank you very much for your wonderful review. It was a pleasure helping you resolve the rates issue with the Zapiet - Pickup + Delivery app. Please feel free to reach out anytime you need assistance. Best regards, Betty
So far, so good! We're a florist and gift store, with a need for date and time selection for fresh flowers, yet at the same time we sell non floral goods country wide. Shopify can't support this, and with the help of the awesome Jelizaveta, she was able to quickly sort out the issues I was having (of my own making), and recommend some other things to sort out to make the customer experience seamless and have the store work perfectly. It finally feels like the store is properly working and nearly ready to launch. Thanks so much Jelizaveta!
Hi Hannah, Thank you for your kind review! It was my pleasure helping you to finalise your Zapiet - Pickup + Delivery setup to prepare your store for launch! If there's anything else we can help you with, please let us know! All the best, Jelizaveta
This app integrates so well that now we can't imagine any other way! The support team is quick to respond with deep investigations when necessary, an answer is always closeby. Extra thanks to Stephanie, went above and beyond!
Hi Wan, And thanks for the kind words! We're glad we were able to get our app's notifications working and tweaked for your business' needs. And we're always happy to go the extra mile for our merchants! Cheers, Steph
The App has a few glitches. Most of the time it works well. Best delivery app for Shopify. The support is 10/10. Best app support! They respond straight away and they fix things straight away.
Hi Shenine, Thank you for the awesome 5 ⭐️ review! It was my absolute pleasure to help you configure your rates! I'm thrilled we were able to get it sorted. Cheers, Klaudia
I had an issue that was preventing key customers from being able to place orders. Rather than just providing blanket responses and trying to send me off to fix the issue on my own, Leo took the time to look into my settings and help make the corrections needed to get my cart back up and running. I really appreciated him being so patient and helpful.
Hi there! I just wanted to say a big thank you for taking the time to leave us a review! It was truly a pleasure to assist you, and I'm glad that we were able to set up the cart and checkout works now as expected! If there's anything else you need, don't hesitate to reach out. We're always here and ready to help! Thanks once again for the review; it really means a lot to me. 😊 Leo 🦁
Support team is very responsive and helpful with setup and any issues that have arisen. Highly recommend this app.
Hi Katie, It was my pleasure helping you today with the pickup feature of our Zapiet - Pickup + Delivery app If you have any other questions or need any further assistance, please do not hesitate to send a message. Thanks, Jessica
An awesome real time support! It worth each penny they charge for the services. They saved hours of my time.
Hi Alexey, Thank you so much for taking the time to write such a wonderful review! I'm glad that you are happy with not only our Zapiet - Pickup + Delivery app, but our support team as well If ever you need help or have any questions, we'll be there! -Steph
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