Zapiet ‑ Pickup + Delivery
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Incredible customer support team. They have your back and want to make sure any hiccups are resolved quickly.
Hi Nour, Thank you so much for taking the time leave such a kind review! It was a pleasure helping you get our pickup and delivery widget set up on your theme and testing it with you :) If there is anything else we can help with, please do not hesitate to reach out! Hope you have a great day, Clemency
Extremely helpful team and a great app! They work with you every step of the way to make sure their app integrates as smoothly as possible into your workflow. We had some bumps in the road due to other apps, but Stephane was a huge help in getting all the kinks worked out and we were able to roll out local delivery for our shops! I never hesitate to reach out with a problem, and they are always happy to help, and always in a timely manner! It seems like they have helpful staff in every time zone because I have always been able to set up a zoom call or chat at my convenience. The initial setup can be intimidating, but they will do as much as they possibly can to make it accessible and convenient.
Hi and thank you so much for taking the time to leave such a great review We take pride in helping our merchants as quickly and efficiently as possible, using whichever channel works best, be it live chat, screen-sharing, emails or good old voice calls! If you every need us in the future, we'll be there and happy to help! -Steph
Overall I think it's a great app and support team are fantastic and responsive. I had Shipday integration issues and the team really went out of their way to get it working. Really appreciate their support. Highly recommend Zapiet.
Hi Mustafa, Thank you so much for taking the time to leave a wonderful review. I am delighted that we were able to resolve any issues between Zapiet Pickup + Delivery and Shipday. If there is anything we can assist you with going forward, please do not hesitate to contact us. Kind regards, Ronan
Genesis was incredibly helpful and patient in guiding me through Zapiet. She explained everything clearly, helped troubleshoot issues quickly, and made the whole process smooth and stress free. Really appreciate her support and expertise. Thank you, Genesis.
Hi Vi! Thank you for such a thoughtful review! I’m really happy to hear that I could help and make the process smoother for you. It honestly means so much that you took the time to share this. If you ever need anything else. We're always here to help 💛 Best, Genesis
Great product, and very helpful staff. They guided me through the install and configuration process. Highly recommended
Thank you so much for you kind words and review Steve! It was my pleasure helping you today via our live chat with distance validation for local deliveries in our Zapiet - Pickup + Delivery app. Once you have the Carrier Service API enabled, please let me know and I will be more than happy to help you with the rates set up. Thanks again, Jessica
Merchant support provide a timely answer to emails with clear concise instructions. Jessica reach beyond the app to help me find the problem Thank you Jessica
Thank you very much Stacey! It was great chatting with you via email to resolved your issue and getting your product moved over to the General Profile, so that the correct rate would appear at checkout from our Zapiet - Pickup + Delivery app. If you have any other questions or need any further assistance, please do not hesitate to send a message.
We have been using Zapiet for years. It has always been a great app for us. Stephane has always been super helpful in assisting with any issues that may arise and are very quick in getting back to us! Great experience. Thank you.
Hi, Thank you for the fantastic review! We really appreciate it. It was my pleasure to help you and I’m very glad we were able to quickly diagnose the issue and get your local delivery checkout working smoothly again. Please don't hesitate to reach out if you ever need anything else! Best, Steph
A difficult company to work with and not very accommodating when it comes to issues with the app not being used.
Hi Mike, Thank you for taking your time to leave a review on the app store. Our refund policy regarding app charges aligns with that of Shopify, that being that app charges are non refundable. However, we understand that each situation is different and we are always willing to go the extra mile to support our merchants. Unfortunately in this case you had the app installed many months past your use date that seen us unable to issue a refund or a credit. I understand that you are a seasonal store and I have reached out to you personally to understand if there is anything more we can do to support you. Kind Regards, Sam
I want to thank Klaudia for the great support. Our ecommerce store is finally working perfectly. Recommended!
Hi there, Thank you for the 5 star review! I'm glad to hear that your eCommerce store is now working perfectly! It was great chatting with you as I got to understand more about your store pickup and delivery requirements. Cheers, Klaudia
The product and support is top notch! Without this app my store would not be so modern and future proof.
Hi Caroline, Thank you so much for your review and kind words It was my pleasure helping you today with the update and making sure that your website is working as it should so your customer's can place their pickup & local delivery orders. If you have any other questions, please do not hesitate to reach out. Thanks again, Jessica
What an amazing customer support! Whille setting it up, I felt like I have my own development team sitting next to me.
Hello Burak, Thank you for these lovely words ! It was a pleasure to help you configure our apps ( Zapiet - Pickup + Delivery and Zapiet - Rates by Distance ) to match your needs. I'll be there if you have any more questions. Thank you, Sandy
Really great app for my business needs. I was stuck trying to correctly configure my shipping rates and needed to ask for assistance from the team. I was prepared to wait a long time for a response, but Claudia got back to me so quickly and resolved my issue straight away! Really great customer service and support! Thank you!
Hey Hung, Thanks for the amazing 5 star review! It was a pleasure assisting you with your delivery and shipping rates. We're here should you need anything else in the future! Cheers, Klaudia
Excellent service à la clientèle! Très rapide et efficace pour régler les problèmes. Bonne accompagnement dans toutes les fonctionnalités possibles. Je recommande.
Bonjour Sarah, Ce fut un plaisir de vous aider avec les différentes fonctions de notre application ; obtenir notre widget sur votre site, supprimer un code/app en conflit, les notifications par courriel, etc. Si vous avez d'autres questions, n'hésitez pas à envoyer un message. Merci, Jessica
Jessica is always very helpful with questions and assistance as issues pop up. The live messaging is a very helpful service
Hi Aimee, Thank you so much for your kind words and lovely review, I really appreciate it It has been my pleasure helping you with different questions regarding our Zapiet - Pickup + Delivery app and especially today with subscription integrations. Any other questions, please jump back on our chat and I'll be more than happy to help. Cheers, Jessica
We have complicated store pickups and shipping and the Zapiet Support is always so helpful! We couldn't run our business without them!
Hello Samantha, Thank you very much for taking the time to leave this review ! It was my pleasure to help you configure our rates and verify your Conditional Activation settings. Do not hesitate to write us back, if there is anything else we can help you with. All the best, Sandy
This app has worked very well for our business. The settings allow flexibility to customize as we need, and support has been fantastic when we do have questions or needs. Salaj was very helpful troubleshooting an issue that arose from an inadvertent error that would have taken us a while to find.
Hi Beth, Thank you so much for the 5-star review! I’m really glad I could assist in troubleshooting the issue and help get everything sorted. We were able to resolve the problem with shipping and pickup not being visible on the cart page. If you ever need any further assistance, feel free to reach out anytime. We’re always here to help! Warm regards, Salaj
I highly recommend this app to anyone needing a delivery date picker widget. The product is fantastic and the support goes above and beyond to ensure you are set up correctly. The ongoing support this give is also amazing. Go give it a go, you will be satisfied with the app.
Hi Anna, It was my pleasure helping you this evening with our Zapiet - Pickup + Delivery app, the tags, rates, integrations, etc. If you have any other questions down the road, please do not hesitate to send us a message. Thanks, Jessica
Great app to manage local deliveries. I did a feature suggestion and it got implemented within a week. Awesome service.
On behalf of our Zapiet team, thanks for leaving such an amazing review! We are always on the lookout for new features for our Zapiet - Pickup + Delivery app and we're happy that we could implement them for you! Please reach out to us if you need anything else! Cheers, Krystabel
The Zapiet app customer service and technical assistance is wonderful! Easy to use. Jessica helped me connect to Roadie and looking forward to a smooth experiece thanks for the service!
Hi Amy, It was my pleasure helping you today with our Zapiet - Pickup + Delivery app and getting everything set up with your rates, locations, Roadie integration, etc. If you have any other questions or need any further assistance, please do jump back on the live chat. Also thank you for been our 1,000th 5* review on the Shopify App Store :D Cheers, Jessica
Great product, solved so many cart & checkout issues for us. Support team were a great help with hours of chat and emails.
Hi Stephen! On behalf of our Zapiet team, thank you so much for such a thoughtful review! It was a pleasure helping you with our Zapiet - Pickup + Delivery app and your checkout today. Please reach out to our team whenever you require further assistance in the future. Thanks for your time and have a great day ahead, Krystabel
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