Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.9
feedback
1,508
chart
#367
All reviews
Review RSS Feed
Feb. 3, 2022
We use this app for almost 3 years now, and we are very happy with all the possibilities the apps has. It works simple and saves us a lot of time in handling our orders. Also the help we get when we have a question is great!
Hi there! Thank you so much for your lovely review and kind words—we really appreciate it! I'm really glad you are happy with our app and our support. We're here should you need anything else. Have a wonderful day! Marija
Feb. 1, 2021
Best app for scheduling order! Not only it has a rookie-friendly interface and setting page, but the technical / customer service team are nice too. It usually solve my problem within 1-2 days. Great job!
Hi there, Thank you for leaving a review of the app! Glad to hear you're finding it useful for your business :) Thanks for the feedback about the user interface and your interactions with our team! Best wishes, Bogi
July 6, 2022
It's so refreshing to be able to talk to a real person when there is a problem. I submitted my chat request and was immediately greeted by a knowledgable and friendly associate. They were able to fix my issue within minutes. Thanks for the great service!
Hi there, Thank you so much for the lovely review—it has really brightened up my day! It was my pleasure being there for you and lending a helping hand (or, in this case, a helping voice :D ). We're here should you need anything else. Wishing you a great day, Marija
July 10, 2025
HUGE shoutout to Jessica on the Zapiet team. I've had some very specific technical questions, and whenever I encounter issues, she always saves the day. Thank you so much, Jessica! The whole team is very responsive and is attentive. I'm a big fan of Zapiet. I offer local delivery, pickup, and shipping. I have very specific requirements (orders for future dates, cannot provide address until upon order confirmation, etc.). With Zapiet, I'm fortunately able to accomodate all of my unique requirements. I'm not great at tech and have had difficulty setting up my first ecommerce store. Every time I had an issue, Zapiet was able to respond to my questions quickly and clearly. They save me so much time and trouble! Thank you for the stellar customer service, Zapiet! I highly recommend this app!
Hi Nancy, Thank you so much for your incredibly kind words! It truly means a lot to me that I’ve been able to help you through the process, as well as the rest of the team. I know how overwhelming tech can feel sometimes—especially with a first store—so I’m really glad Zapiet and our Zapiet ‑ Pickup + Delivery app have been able to meet your specific needs and make things a bit easier. It’s always a pleasure chatting with you - we are always here if you need anything. Your support and recommendation mean the world—thank you again! Warm regards, Jessica
Jan. 22, 2021
The team is extremely helpful and sorted out all our questions in a timely manners. Will recommend this app as long as it meets your needs.
Hey guys, Thank you so much for the lovely review! It was a pleasure to help you get everything sorted and I wish you every success with the business! We are always here if you have any other questions. Charlie
Nov. 27, 2024
Our most useful app. And they have a 5 star support. They are the best!
Using app
Almost 7 years
Total reviews
3
Average rating
5.0
Thank you for taking the time to leave a review. It's great to hear a busy florist store such as yours find a lot of our features useful and that you appreciate our support. Jayne
Jan. 20, 2021
This app saved our lives. We had a very tricky Delivery system with different availability per different locations. We also needed to allow some time to prepare the delivery and they have all these options available for us. There is nothing this app can't do. 100% recommended, it really made our lives much easier! Well done guys!
Hey there, Thank you for taking the time to write this, it's fantastic to hear you're enjoying using the app! Keep up the amazing work that you're doing :) Best wishes, Bogi
Jan. 20, 2021
I don't know where to begin because this Team is AMAZING. They have helped me beyond words setting up this App. Any request was responded to in a timely manner and they took away so much of the headache by giving them access and letting them what they do best. Install and work on their app. The service goes over and beyond and I will forever be using them with our website. We Offer Local Pick up and Shipping and they have helped set everything up and it runs flawless. If you have any doubts about installing and using their services, don't. They are worth every penny and more. Thank you all again for your help! - CaseBakes
Hi there, That's some amazing feedback, thanks so much for taking the time to leave it! So happy to hear that our team were able to help you get everything set up! Best wishes, Bogi
Jan. 20, 2021
If you have more than 1 language in your store don't even bother installing this. 2 guys (Luke and Sandy) were stating that we can change the text 'shipping location' to 'pickup location' but were unable to do so because of incompatibility with our translation app. After switching to another compatible app and after a week long going back and forth through 25+ emails, Ronan (as probably more experienced guy) stepped in and clarified that it is not possible with the following response: it appears that my colleagues were a bit confused about the limitations of the translations API. What is funny and mostly why this is 1 star is that he completely disabled the app on the theme we were working on immediately after sending that email. Really sneaky.
Hi Filip, Thank you for taking the time to leave a review, we appreciate all feedback. Again I would like to apologize for the confusion about the locale files, I have ensured that the whole team are now aware of this to avoid any confusion in the future. I would also like to assure you that I did not disable our app or any of its features after our conversation. I take great pride in assisting our merchants and I would never do something intentionally that would negatively impact a merchants store. I have reached out to you via email in the hopes that we can arrange a call to further discuss this. I hope to hear from you soon. Kind regards, Ronan
Jan. 19, 2021
This app is great! Helped us to local delivery only through our website - with the ability to deliver only to regions within specific postal codes. The team at Zapiet is always quick to respond and help with any issues that come up. Absolutely worth every penny.
Hi Bronte, Thank you for leaving such a lovely review! It's always a pleasure helping you with different aspects of our Zapiet - Pickup + Delivery app If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
Jan. 15, 2021
All the settings and restrictions we needed to run a very complicated holiday operation, fulfulling in one location for pickup at another. Some of the beta settings still need improvement (limiting pickups/delivery per window), but support has been very responsive. Constantly adding new 3rd party delivery services too.
Hi there, Thanks for taking the time to leave your feedback on the app and our support! It's really good to hear what you think of the newer features too, we'll keep aiming onwards and upwards. If there is anything else I can help you with please let me know :) Bogi
May 27, 2025
The team at Zapiet is always happy to help with any query and is quick to reply with any questions that are asked.
Hi there! Thank you for your kind review! We are always happy to help you out with any queries you have. If you need anything down the road do not hesitate in reaching back out. Best, María
Jan. 14, 2021
A lifesaver for our delivery logistics (we deliver frozen vegan meals at home). The support is super fast and effective. The inevitable small issues/questions during setup are immediately dealt with by the helpdesk, couldn't have asked for more. Special thanks to Ismail, Lucy, Sandy, Ronan, Pamela & Luke --> evidently, from all of these names it's clear that I've been receiving a lot of support :-)
Hi, thanks for the fantastic review! It's great to hear you've had a positive experience with several members of our amazing support team :D Glad we were able to get you set up! Best wishes, Bogi
Sept. 19, 2024
This app is the reason we switched our web hosting over to Shopify. Due to increased delivery demand during covid we needed a system to help with lead times, date pickers, and cutoffs to keep our load under control. The app works as promised and the support staff fixes issues almost immediately. We highly recommend! Updated to note the great customer service we received from Jessica; she was so great and helpful!
Hi there, Thank you for your lovely review, it is great to hear that our app has been able to help your business adapt in these difficult times. We are always here if you need anything. Wishing you a fantastic year to come! All the best, Kitty
Jan. 9, 2021
I'm using this app for my POS and its doing great , had a small issues but the pro support team solve it very professionally and super fast . . . thanks to the Zapiet team ( pamela & Marija )
Hi there, Thank you so much! I'm really glad you're happy with our app and our support team. It was my pleasure helping you fix the issues! We're here should you need anything else. Marija
Jan. 9, 2021
Zapiet performs all of the pickup & delivery tasks that i need in my store. I thought they were so complex and setup would be a nightmare but the very best thing about this app is its customer service. I definitely recommend doing the initial setup appointment, because it really helps with the learning curve. My "merchant success specialist" Charlie was amazing and not only did we have a nice time on the phone but she walked me through setting up every aspect of my app that i needed done, which not only was super helpful, to see her do it, but it also left me totally capable of now working the app on my own.
Thank you so much for your lovely review! It was a pleasure to meet you and setup your store with you - I'm so glad you have the confidence to run it yourself now. Wishing you all the best with the business and we are always here should you need anything else. Charlie
March 11, 2024
Very happy with the support we have received from the Zapiet team! Always quick, professional and courteous. We love this app.
Thanks so much for your kind words—they mean the world to us. We’ll do our very best to continue in that direction. Cheers, Sebastian
Dec. 29, 2020
This app is so pivotal for our business, especially during these times!! Our customers can pick up orders curbside or choose delivery with a breeze! The zapiet team is always responsive with any questions or concerns. Highly recommend adding this app to your shopify store!
Thanks so much for your kind words—we’re blushing! I hope you will continue making lovely juices for years to come. All the best, Sebastian
Dec. 28, 2020
We've had some issues with the app integrating with our template but I it is the best one i've used thus far for pickup and delivery. I'd give 5 STARS to customer service (particularly Stephanie) who respond quickly and do their best to help even when issues haven't been 100% the apps fault.
Hi there, It truly was my pleasure to assist you :) Our team is always happy when we can make a positive impact for our merchants! Happy Holidays! Steph
Dec. 23, 2020
The product is great and the quality of the service is even greater. They reply very quickly and go above and beyond your initial request to make things simple.
Hi there, I appreciate your kind words! It was my pleasure helping you get your store set up. We're here if there's anything else you need :) Marija