Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.9
feedback
1,510
chart
#367
All reviews
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Dec. 28, 2020
We've had some issues with the app integrating with our template but I it is the best one i've used thus far for pickup and delivery. I'd give 5 STARS to customer service (particularly Stephanie) who respond quickly and do their best to help even when issues haven't been 100% the apps fault.
Hi there, It truly was my pleasure to assist you :) Our team is always happy when we can make a positive impact for our merchants! Happy Holidays! Steph
Dec. 23, 2020
The product is great and the quality of the service is even greater. They reply very quickly and go above and beyond your initial request to make things simple.
Hi there, I appreciate your kind words! It was my pleasure helping you get your store set up. We're here if there's anything else you need :) Marija
Dec. 16, 2020
We haven't used the app yet but it looks great and we're very excited. We're reviewing the setup assistance from Bogi who was super knowledgeable, efficient, and helpful!
Dec. 11, 2020
Great app at the first look, but terrible customer service, overpricing and glitching. A lot of problems. SUPPORT is super bad. You will wait for several days every time the app will not work properly. ANd you can properly delete it without hiring some programmer. BE CAREFULL!
Hey guys, Thank you for your feedback. I am sorry to hear that you had difficulties uninstalling our app. Removing our app from your theme is super easy! In-fact only a single line needs to be removed from your theme.liquid file. We have a step by step guide and video on our help center that explains how to remove our apps code from your theme. We also email this guide to you automatically when you remove our app from your store: https://zapiet.freshdesk.com/en/support/solutions/articles/60000606810-how-to-uninstall-store-pickup-delivery-by-zapiet. In addition we provide 24/7 live chat and phone support, so in the event of an urgent issue such as this, please do not hesitate to get in touch with us so a member of our team can assist you. I also reviewed your most recent support ticket and it appears my colleague replied to you within an hour of you opening the ticket letting you know that your issue had been resolved. I have already replied to your support ticket in the hopes that we can arrange a call to discuss this and I am eagerly awaiting your reply. Speak soon! Ronan
Dec. 7, 2020
I have installed this app since I launched my website with Shopify. And at the beginning, they were incredible and completely quick with their feedback. And it went swimmingly. I even referred this app to all my Shopify friends. But recently, I have encountered issues after issues. My main issue with the app is on the shipping feature. Knowing that I will launch shipping for the holiday season, I started working in the summer with Zapiet to install this in. I specifically worked with Sebastian and he was incredible. We set it up exactly the way we wanted it. But after a week of launching the shipping option, we realized that we needed to do some more improvements. So we made changes in the Shopify end and things went haywire in the Zapiet App. I would change an option in the app, and it would take a while for it to be updated on the site. Reached out to customer serviced and received feedback 24 hrs later. Because I can’t afford for being down so long, I figured a solution that would tie us over. But our shipping option is still not functioning the way it should. Currently the app is displaying all 5 shipping options. But due to the type of product we have, we can only use 2 of them. After another 24 hrs, I get a quick email saying problem is resolved and I can enable the shipping option. But that is not the case, all 5 options are still shown to our customers. I've requested multiple times for them to just jump on a quick call (no more than 15 minutes ) to just iron this all out. But it seems that they specifically skip that part of the email. They say there is a phone and email support 24/7. This definitely has not been my experience. From my experience, you get 1 email support/ day and you hope they answer all your questions. Or you'll have to wait for another 24 hrs.
Hey there, Thank you for taking the time to leave a review, we really appreciate all of our customers feedback. First I would like to sincerely apologize for the experience you had with our support team, it is never our intention for our customers to feel neglected. I will be honest, our response times at the moment are slower than we would like, there has been an uptick in the support tickets over the recent weeks due to the holiday period and this has meant that response times and phone availability are not of the high standard our customers have come to expect. I have reviewed your configuration and I have personally ensured that only the required shipping options are now displayed at checkout. I have also responded to you via your ticket in the hopes that we can arrange a call to discuss any remaining concerns you may have. I hope to hear from you soon. Kind regards, Ronan Zapiet Support
Nov. 18, 2021
I just wanted to give a kudos for great customer service for both Klaudia and Herman :) They are great! Always there to assist if we have question about the App :) Keep it up guys!
Hi there, Thanks so much for leaving your feedback and for been a long time supporter of the app! I am really sorry to hear that you have been facing issues recently. I just wanted to let you know that I have received your support ticket, fixed your isolated issue and have sent you a reply with further details. I look forward to receiving your response shortly :) Thanks again, Andy
Dec. 3, 2020
DO NOT install, if you feel for any reason, it may not be the delivery app for you. You are UNABLE to completely remove ALL the code it installs in 'Cart'... We had to install brand new theme; as it totally disabled our Cart to Checkout process. BEWARE !!!
Hey guys, Thank you for your feedback. I am sorry to hear that you had difficulties uninstalling our app. Removing our app from your theme is super easy! In-fact only a single line needs to be removed from your theme.liquid file. We have a step by step guide and video on our help center that explains how to remove our apps code from your theme. We also email this guide to you automatically when you remove our app from your store: https://zapiet.freshdesk.com/en/support/solutions/articles/60000606810-how-to-uninstall-store-pickup-delivery-by-zapiet. In addition we provide 24/7 live chat and phone support, so in the event of an urgent issue such as this, please do not hesitate to get in touch with us so a member of our team can assist you. I have already replied to your support ticket and I am eagerly awaiting your reply . I am certain you will love our app once I have correct configured everything for you :) Speak soon! Ronan
Dec. 3, 2020
Just installed the app but the setup was pretty easy and the support was great. (I had lots of questions.) So far, it's working as advertised. App handles both delivery and pickup with the same level of attention. Other apps I looked at had much more functionality for delivery, but pickup is just as important for us.
Nov. 23, 2020
We use Zapiet to handle our local pickup and delivery and have been happy to the tool and services. Ronan has been a pleasure to work with. Looking forward to seeing more features through zapiet for local business in need to adapting in the new COVID environment.
Hey Astrid, Thank you so much for leaving a positive review. It was a pleasure working with you and I look forward to assisting you again in the future. Have a great day! - Ronan
Nov. 18, 2020
This app has enabled us to create popup locations for the safe selling of fresh chicken during the pandemic. We did encounter a problem with the app after an update. I reached out to Zapiet and they corrected the problem almost immediately. There quick response enables me to continue boasting of a 99.9% uptime. I would recommend all shopify users to look into this app that is easy to integrate and provides instant human support.
Hi there, Thank you very much for the lovely review, I'm very glad I could help you out! Please know we are always here should you need anything else :) Have a great weekend! Flora
Nov. 18, 2020
I've used this app since March, and despite initially offering really useful functionality, we have experienced blips along the way. Most were usually resolved fairly quickly by the support team. However, the past two weeks have been a complete disaster. Our entire store was down for four days last week, after Zapiet decided to try to complete an update which stopped everything from working. We are given no prior warning of disruption, and after slaving away to get our Christmas store functioning, were left with little more than a feeble apology and no time frame of when the issues would be resolved. Things seemed to have sorted themselves out over the weekend (save a few niggles) until this morning, I find once more the app does not seem to working again, and is completely preventing customers from checking out. Support team are slow to respond, I tried calling their "24 hour support" and received no answer. I'm absolutely furious. This app is genuinely costing us thousands of pounds worth of sales, and I fear we're rapidly loosing customers who can't be bothered with the constant 'technical hitches' when they try to place an order. I'm now forced into looking into competitors' apps and reconfiguring our entire store- at the worst time of year when we really cannot afford the time nor the disruption to our store. Disappointed, frustrated and so so angry.
Hi Katy, Thank you for your feedback and thank you for your time on our call earlier it was a pleasure talking to you.. I am glad that we could get this issue resolved for you. I completely understand your frustration, over the last couple of weeks we made some huge improvements to our infrastructure in the lead up to Black Friday/Cyber Monday, these improvements unfortunately had some knock on effects which we have tried to resolve ASAP. We have now addressed these issues which should ensure that all our clients have a smooth holiday period without any further "glitches". We look forward to providing you with a better experience going forward. Thank you for your patience and understanding. Kind regards, - Ronan
Nov. 17, 2020
I'm paying from 1 year 49 $ per month for this app, the app is very unstable and the customere care is very slowly ! From one month every day is a new problem, i opened many tickets and every answer it was an escalation with a "senior"...i'm so frustrated
Hi there, Thank you for your feedback. I am really sorry to hear that you had a bad experience. Over the past couple of weeks we have made some major upgrades to our infrastructure which will bring bring a vastly improved experience for you and your customers in the long term. We had to do this update before Black Friday/Cyber Monday so everyone could have a less stressful holiday period. Unfortunately, the updates had a few knock on issues that we’ve tried to fix as fast possible. We are just in the process of ironing out the last of these issues. Our support team also experienced an extremely busy week last week which did result in our response times rising above the norm, we have now cleared the backlog of tickets and the response times are returning to normal. A member of our support team will contact you immediately to help resolve any outstanding issues. Kind regards, Ronan
Nov. 13, 2020
This app has proven to be a life and timesaver. It offer tremendous flex-ability and allows for setting up delivery times (or pickutimes) dates and prices as exactly as it needs to be. Customer service has been very helpfull and responsive. It offers very precise setup of schedules and possibilities, Highly recommend if you need more from your shipping app!
Nov. 13, 2020
The Zapiet team have been wonderful helping me create what are quite business and product specific solutions for my floral design business. Ronan has been especially amazing.. give this man a raise! I appreciate knowing they are always there to help in a timely manner and continue to follow up until the matter is resolved. I would highly recommend, would have been lost without their help.
Hi Kelly, Thank you so much for your kind words and also for your suggestion, I will be sure to bring this up at our annual review lol :) As always, if there is anything I can assist you with, please do not hesitate to let me know. Have a great day! Kind regards, Ronan
Nov. 7, 2020
We began using this app to set up store pickups when we re-opened after the lockdown. We had fantastic help setting it up. Since setting up the app, we have adapted and made changes on a number of occasions. Each and every time I have reached out, I have received quick and helpful service. i feel like I have been helped by every member of the Zapiet team at this point and each one of them has been professional and my queries and issues always fixed really quickly. Great App & an even greater customer service team!
Nov. 3, 2020
Very helpful and very prompt when I had some issues, which is rare to begin with. The app works exactly the way it should!
Hey guys, Thank you so much for your positive feedback, we really appreciate it. If there is anything we can assist you with in the future, please do not hesitate to get in touch, we are always happy to help. Kind regards, Ronan
Sept. 22, 2022
Jessica helped us to solve an issue with our website and even went as far as letting us know what the issue was when it was not an issue with Zapiet, but rather with Shopify. She was incredibly kind and quick to get back to us.
Hi Alex, It was my pleasure! Thank you for your kind words and for using our Store Pickup + Delivery app. If you have any other question, please do let us know. Cheers, Jessica
Nov. 2, 2020
I would definitely recommend reaching out to the Zapiet team for any setup support. My point of contact, Charlie, has been super helpful and has answered all my queries. Response time has been speedy making the app installation nice and smooth.
Thank you so much for the wonderful review! It was such a pleasure setting up the store with you on our call and I wish you all the best with the gin! If there is anything else myself or the rest of the team can do to help please let us know anytime. Best wishes, Charlie
Aug. 16, 2023
This app has gotten better and better, and support has really been amazing. We had some issues starting out, but now I can't imagine what we'd do without this app!
Hi Dylan, Thank you for your review and kind words about our Zapiet - Pickup + Delivery app and our support team Please do not hesitate to reach back out if you have any questions or need any assistance. Kind regards, Jessica As mentioned in my private reply to you, i've got a couple of options that can resolve your issues and would love your feedback on them. I look forward to continuing to work with you and seeing this review turned around :) Kindest, Andy Cargill Founder of Zapiet
Oct. 21, 2020
Great service. Great support. I strongly recommend this add-on to all stores offering local delivery and pickup : much more customization than Shopify basics features for those services
Hi guys, Thank you so much for your wonderful review! I’m so pleased you’re enjoying the app and that we could help you set up what you need. Please do let me know if you need anything else and good luck with your lovely store! Best wishes, Charlie