Zapiet ‑ Pickup + Delivery
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Really good service, always there to help when you have a question and are quick to fix things or help. The app itself is brilliant, really flexible and covers all delivery options.
Hi Katie, Thank you very much for taking the time to leave a review! It was really nice chatting with you and getting your store switched over to our Rates Function for our Zapiet - Pickup + Delivery app. If you have any questions or need any assistance, please do not hesitate to send a message. Cheers, Jessica
Hi Gali, Thank you very much for your review It was lovely chatting with you and helping you get your store ready for the upcoming holiday season. If you have any other questions or need any further assistance, please do not hesitate to send a message. Warm regards, Jessica
Great app with fantastic support. Highly recommended!
It was a pleasure assisting you with your store! If you need anything else please do not hesitate to reach out we are always happy to help out! Best, María
Very swift support and help, which was really appreciated. Very impressed with the expertise, knowledge and fast responses.
Hi Paul, Thank you for the kind review for our app Zapiet - Pickup + Delivery. It was pleasure to help you with your messages & notifications as required. Please reach out if you need anything in the future a member of our team will always be happy to help. Jayne
Jessica was amazing in helping us figuring out the last few details to get the app up and running. It's a perfect app for customizing shipping and delivery anyway you want. And amazing customer service too. Thank you!
Thank you Francesco for your kind words and review It was my pleasure helping you with your rates in our Zapiet - Pickup + Delivery app. If you have any other questions or need any further assistance, please do not hesitate to reach out. Cheers, Jessica
A real treat to have such a knowledgeable and supportive representative.
Hi Ray, Thank you very much for taking the time to leave such a lovely review It was my pleasure helping you with the product-specific preparation time feature of our Zapiet - Pickup + Delivery app. If you have any other questions down the road, please do not hesitate to send us a message. Kind regards, Jessica
I have the best support I could ask for to get our pickup and delivery set up. From email support to getting on a call, they have held my hand the whole way. Not only getting us set up but helping us understand it as well. Thank you Zapiet!
Hi Crystal, Thanks a lot for writing a review It was a real pleasure helping you with our Zapiet Pickup + Delivery and Zapiet - Rates by Distance apps! And if anything comes up, we'll be happy to continue assisting you, including via screen sharing! -Steph
Previous review was positive, but I have to edit it as after using the app for a few months we have experienced numerous issues that can never seem to get fixed, and support, though responsive, can never solve. We are constantly having issues with customers selecting pick up. Some products cause pick up options to disappear for no rhyme or reason. Whenever I bring it up to support, they ask about all the other apps we are using, when clearly zapiet is the issue as this has nothing to do with our other apps. They escalate the issues, and then something 'magcically' gets fixed, but it is a temporary fix, and the issue then comes back.. and we start the process again. I am frustrated but have no other options then to keep working through these issues. As a small business, having to constantly go back and fourth to deal with these issues is time consuming and frustrating. Hope they can improve this part of the app. OLD REVIEW: Great easy to use and so much better than any other options! Integrates with everything you need. Customer support actually knows what they are talking about too and very quick to respond.
Updated reply 11 July 2024: Hi, We are sorry to hear your frustrations with the issues you experienced with Zapiet - Pickup + Delivery. When you had reported the issue to us, our development team started troubleshooting and then working on a fix. We appreciate it took longer than we would have liked: it was a complex issue since the Shopify ecosystem has many moving parts. We are pleased that the issue has now been resolved for you, and we have informed you of such via your support ticket. Best wishes, Bogi
I love their live-chat support 7 days a week. Representatives are really knowledgeable and help you setup your app settings directly. We had a conflict with shipping zones and María guided me & helped me better understand the settings when connecting this app to other apps such as Rates by Distance.
I'm so happy I got to assist you with your shipping zones! We're here to make your experience as smooth as possible. Should you need anything else do not hesitate to let us know! Best, María
Features: The application boasts a commendable array of features. Implementation: However, the execution of these features is inadequately defined. Documentation: The provided literature lacks clarity, presenting challenges for user navigation. Glitches: Occasional glitches can be anticipated, which is common for most applications. Customer Support: A significant shortfall is the customer support. Initial interactions are with a chatbot, often redirecting users to convoluted help pages. Price Point: Given its pricing, a more streamlined and intuitive setup is expected. Potential: The app has the promise to become a leading player in the delivery and pickup sector but falls short in critical areas.
This app has been super helpful and has great customer support. Thank you Krystabel for helping me with all my issues.
Hi Maria, Thank you for taking the time to write such a thoughtful review! It was a pleasure to assist you with our Zapiet - Pickup + Delivery app and I'm glad I was able to help you out. Please don't hesitate to reach out to our team if you ever need further assistance. Warmest regards, Krystabel
i had a bug going on with the google api and zapiet. i tried getting help with google and shopify but none were able to solve my problem. stephane helped me on zapiet's support chat. he was amazing and got everything solved quickly.
Hi and thank you for taking the time to write us such an wonderful review! I'm glad I was able to help you and that you were happy with how fast we got things settled. If you ever need any further assistance, we'll be there for you. Steph
We had a conflict due to custom code interfering with the checkout button. Their support team were able to react very fast and identify the problem.
Hi Phuntsok! Thank you for your kind words and your wonderful review. It was a pleasure assisting you in resolving the custom code issue. Our team is here to support you whenever you need assistance with anything related to our Zapiet - Pickup + Delivery app. -Veno
Their active chat professionals are very helpful. Jessica, in particular, was very efficient and fixed a lot of issues we'd been having quickly and with clear communication.
Hi Mike, Thank you very much for taking the time to leave a review Glad I was able to help and get our Zapiet - Pickup + Delivery app updated on your site and fix a few CSS issues. If you have any other questions or need any further assistance, please do not hesitate to send a message. Cheers, Jessica
This app has been huge for us since 2020. We are able to offer Curbside Pick-Up and Local Deliveries. This app in conjunction with the Zapiet - Rates By Distance app have allowed me to have my local deliveries calculated by distance. The support team is always very helpful with troubleshooting. I worked with Stephane today and he was able to send me some helpful articles and walk me through getting the map on my check out screen to work as it had recently stopped working. Will continue using this app. Thank you for all the help.
Hi Breann, Thank you so much for taking the time to write such as a wonderful review! It's so great to hear that your experience with our products and team has been a positive one and we look forward to continuing like this for the future -Steph
This app has solved a big problem for us with click and collect - installation was straight forward and the support we received for when we had a question was fast and excellent.
Hi Dave, Thank you so much for taking the time to share your feedback on Zapiet Pickup + Delivery! It's great to know that you found the installation process straightforward – we've put a lot of effort into making it as user-friendly as possible. We're also delighted to hear that you had a positive experience with our support team. We appreciate your business and look forward to helping you in the future. Best regards, Ismail
Great Level of Communication, and they always jump into help with a problem is just too much to figure out! Jeanette Rocks. and the entire development team! I had a problem and hit them up at 11pm PST on a Tuesday and the problem that was a big bug, was taken care of! just like that, its Thursday morning.
Hi there, Thank you for taking the time to review our Zapiet - Pickup + Delivery app. It was my pleasure helping you getting everything back up and running for this Holiday season If you have any questions or need any assistance, please do not hesitate to send a message. Warm regards, Jessica
I'm a firm believer that what makes or breaks an app, is their support. Zapiet should get 10 stars for all the times they've made tweaks, answered questions and simply went above and beyond the scope of their app for me. Their turn around time is amazing and they know their stuff. Worth every penny!
Hi Sheila, Your review has brought me joy, I appreciate your warm words! It is wonderful to hear that we have managed to offer you the product and support you expect. You are welcome to reach us for any assistance you might need! Warm regards, Pavlo
My issue was solved in a timely manner. Support was knowledgeable and quick to find solution.
Hi Becky, Thank you for leaving a review, it's very much appreciated It was my pleasure helping you set up your products in our Zapiet - Pickup + Delivery app so that the correct rate appears at checkout. If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
Amazing support, useful app
Hi György, Thank you very much for taking the time to write a review :) We're always happy to help and so, if there is ever anything we can assist you with in the future, let us know! -Steph
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