Zapiet ‑ Pickup + Delivery
Smarter delivery options for pickup, local delivery & shipping
Rating
4.9
feedback
1,621
chart
#425
All reviews
Review RSS Feed
July 14, 2021
We use this app for our bakery pre-order. Prior to this, we had to print each order and hang on one of seven clipboards for the day of the week when the order would be pickup up. It was a mess and we were constantly loosing orders when someone brushed by the clipboard! We also had a bunch of custom code that made changing our site require a developer. With Store Pickup + Delivery, there is no code, the customer experience is great, and we can export our orders by day using Exportify. The bakers use the Exportify spreadsheet as their production report and things have improved significantly. We can blackout days when we are closed, and use the blackout feature to stop orders when we start to hit our production limits. You can easily edit pickup dates and instructions. Great app!
Hi there, Thank you for sharing your story! It's amazing to hear how you're using the app, and we're proud to be a part of it! Best wishes, Bogi
March 28, 2023
Fonctionne correctement, pas toujours facile à configurer, mais le support est présent et de qualité pour nous assister
July 9, 2025
We currently sell cakes from our store in Sydney and Zapiet allows provides as app that does everything we need to for pick-up date and time options! Love that we can have different opening hours for each day as well as cut-off times. Also, the support is great (especially Betty!) -- replies are so prompt and all my problems get resolved :)
Hi there! Thank you so much for your kind words and lovely review. I truly appreciate it! It was such a pleasure helping you. Don’t hesitate to reach out anytime you need a hand. We are always happy to help! Regards Betty
Nov. 15, 2024
Special thanks to Jeanette for her assistance with my issue. She helped me resolved my issue in a very timely manner.
Thank you so much for your kind words! It was my pleasure to assist you and ensure your issue was resolved quickly. Please don’t hesitate to reach out if you ever need help again—I’m always happy to assist! -Jeanette
June 21, 2021
What app doesn't have bugs here and there. On the technical level, I am software illiterate. It takes a few steps to suit my needs. But what made me stay is the customer service. They never disappoint. I really mean that. Solid app. 4/5. But the people made it 5/5. Well done.
Hey there, Thank you for your honest review! We are working every day to improve the features of the app, and in the meantime it means a lot to hear what you think of our customer support team :) Best wishes, Bogi
July 1, 2024
Fantastic, all round!
Hi there, Thank you for your lovely recommendation and amazing words about our support team! :) Best wishes, Bogi
May 2, 2025
As always, the Zapiet crew was amazing. Quick to respond and super helpful. Jeanette, Laura, Angelo & Leo were all so great. I can't say enough good things about their service or the app, which is invaluable to us and well worth the money!
Hello Kathryn, thank you so much for your kind words! We appreciate your feedback and are happy to know the app continues to be a reliable tool for your business. It is always our pleasure to help! -Jeanette
June 8, 2021
The support team for this app are amazing! They have helped me numerous times and are very easy to get in touch with. The app itself is great and solves many of the issues that Shopify's native Pickup / Shipping / Delivery systems has. 10/10 would recommend.
Hello there, Thanks so much for this lovely review, it's great to hear our app and our support team is able to help you with your store needs! Wishing you well, Maria
June 8, 2021
Super helpful customer service. They worked with me to solve multiple issues and get my site up and running
Hi there, Thanks so much for your kind words! I'm glad I was able to help—we're here if you need anything else. Have a great day, Marija
June 5, 2021
I use the app I came across an issue, and an answer really fast and the problem was solved within hours they do a Good job everyone should use them!
Hi, Thanks for your kind words! It gives the team a boost to receive feedback like this :) Best wishes, Bogi
June 1, 2021
Brand new Customer here, Zapiet has been extremely helpful in helping me customize this specific app to fit my website's needs. They have the best customer support anyone could ever as for in Marija and Sandy with the fastest responses and immediate solutions. Wish I could give more than a 5-star rating.
Hey there, Wow, more than 5 stars—thanks so much! We really appreciate your kind words. I'm so glad we were able to help you set up the store according to your needs. Let us know if there's anything else you need—we're here for you. Wishing you a lovely day, Marija
Nov. 30, 2025
Jessica on the Zapiet support team was efficient and friendly, happy to help no matter the issue. She even picked up on other things on my website and offered her help. Thank you so much!
Hi Liv, Thank you so much for your lovely words and review, I really appreciate it! If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
July 3, 2024
We found this app and tested many other similar ones. What makes Zapiet stand out from the other apps besides the great function is their support team. Marija and the team took such great care in understanding our needs, finding creative solutions to help us. Thank you!! Highly recommend this app. Update: 2024 Zapiet continues to deliver on outstanding customer service. They helped to update the entire app and tested to ensure it worked correctly at checkout. Jessica worked with us for over 3 hours and I can't thank them enough.
Hi Janet, Thank you so much for leaving such a lovely review! It was wonderful chatting to get you/your store onto the latest version of our Zapiet - Pickup + Delivery, and switching you over to our rates function and making sure that only the correct rate appears at checkout for you and your customers. If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
Jan. 13, 2025
We use this app heavily for our delivery service company and it's been good to us. It's almost perfect but we believe it will get there between better synergy with Shopify and added features. Leo was my support today and he has been great. Quick answers and clear instructions, It doesn't go unseen.
Hi Cristina! I just wanted to say a big thank you for taking the time to leave us a review! It was truly a pleasure to assist you, and I'm glad we were able to set up Rates by Zip Codes along with Zapiet Pickup + Delivery!! If there's anything else you need, don't hesitate to reach out. We're always here and ready to help! Thanks once again for the review; it really means a lot to me. Leo
May 23, 2021
the application that brings together everything I needed. easy to use. But if something goes wrong the customer service is amazing. Many thanks to the person who accompanied me in the best possible way. I recommend !
Hi there, Thank you so much for the lovely review, it was an absolute pleasure working with you. If there's ever anything else you need, then just send us a message and we will always be happy to help. All the best, Luke
May 21, 2021
I can't say enough amazing things about the customer service I received with Zapiet. Marija has gone ABOVE AND BEYOND with helping me get my store setup correctly with their app.
Hi there! Thanks so much for the amazing review! I really enjoyed helping you set up your store and making sure everything works according to your needs. Let us know if there's anything else you need—we're happy to help. Take care, Marija
May 20, 2021
the customer service for this app is amazing. Jessica helped me immensely and I would not have the app running like it is without her
It was really great chatting with you and my pleasure. If you have any other questions down the road, please do not hesitate to send us a message. Thanks, Jessica
May 18, 2021
I contacted support because we were having an issue with our site charging the delivery fee incorrectly. The help I received was exceptional and I learned more than I had originally intended. Thanks so much!
Hi there, Really glad to hear we were able to solve your issues, but even more pleased that you learned more about our app along the way! It's our goal to help you get the most out of the app possible. Best wishes, Bogi
May 18, 2021
Super useful for navigating customers so they know when their delivery is due and what day. I had some issues but lisa was so helpful, the online chat is really good
Hi there, Thank you for the lovely words. It was an absolute pleasure to meet you in the live chat. Should you have any further questions, we would be more than happy to hear from you! Best regards, Lisa
Jan. 4, 2023
Brilliant support! My problem was solved in matter of minutes by real person. Thanks to Jelizaveta for her awesome help.
Hi there, Thanks for your review! It was a pleasure to work with you, and glad you're enjoying our app! Best wishes, Robert