Zapiet ‑ Pickup + Delivery
All reviews
Review RSS feed
INCREDIBLE customer experience from Lisa. 5-stars is not enough to rate her superb customer service. We are a small boutique flower store in the middle of the Pacific, but because we cannot deliver an arrangement, I contemplated jumping on a life raft to sail back to the mainland and hand deliver an arrangement to Lisa to show our appreciation for her help and support. Oh, and the app is pretty great too. Would still recommend.
Aloha! It's been a pleasure chatting with you and helping you set up our App Store Pickup + Delivery for your lovely little flower boutique. If you need anything else, please don't hesitate to contact us. All the best, Lisa
Support received was super professional, friendly and thorough. Chloé swiftly fixed the issue we were having and offered further support on styling our delivery widget to fit our overall theme colours. Great support team! 10/10!!
Hi Simon, Thank you so much for the awesome review! I'm really glad our app does everything you need it to do and that you continue to use it. It was my absolute pleasure assisting you today! I'm here should you ever need anything else. Have a great evening, Chloé
In theory this app is very useful and has had intermittent periods of good function with my business - the problem right now is that it's producing terribly inaccurate information and data - scrambling pick up and delivery dates, messing up delivery addresses - it's an absolute mess for us. Be warned that you will be taking out support tickets A LOT with Zapiet. They do respond quickly, but this latest bout of issues has severely impaired my business and left me with a LOT of angry customers. They keep telling me it's Shopify's fault and that they are working together with Shopify to resolve the issues, but seriously guys - this has now impacted me and my team for months. I'm really frustrated.
UPDATE: 26th Oct 2022 Hi Kevin, Andy here the Founder and CEO of Zapiet. I come baring good news! Shopify deployed an update on the 14th October which resolves the issues you have been facing regarding the attribute issues. The fix has now been live for a couple of weeks and proving to work wonders! I'm truly sorry it took so long to get this issue resolved. Unfortunately in this case the timing of the solution was totally out of our control. You can now continue to use the app flawlessly :) Kind regards, Andy Cargill Founder & CEO Hi Kevin, Thank you so much for taking the time to leave your honest feedback. We 100% understand your frustration with the issue relating to the attributes, it has been frustrating for us too and we have been working relentlessly with Shopify to resolve this issue. Within the last 24 hours we have managed to add a new tool to Store Pickup + Delivery that should ensure all of your future orders that are affected by the issue are corrected within a few moments. We have reached out to your personally with detailed instructions on how to enable this new tool. All feedback we receive relating to the attributes issue is being consistently passed to the teams at Shopify to ensure that we are able to resolve the issue as soon as possible. Hopefully the new tool that we have added should enable you to successfully manage your workflow again and a full resolution be available as soon as possible. Kind Regards, Sam
*Updated as issues have been resolved* We've been using Zapiet since day 1 and it as great when we first began using it, but there has been too many issues recently. Tags are not generated properly, causing confusion between store pick up and delivery orders. This ultimately affects our delivery service's system as well. This has been an on-going issue for over 4 months now and has yet to be resolved. When asked, Zapiet attributes the cause to Shopify and vice versa. Now we are having issues with specific product preparation times--all of the prep times got removed for 30 of our products x 4 location, and when we try to update/add the prep times, they disappear. Customer support used to be quick, but recently, we've been getting responses only once per day. For the monthly price we are paying currently, it does not really justify the service received. Would revise rating if these issues are actually resolved.
UPDATE: 26th Oct 2022 Andy here the Founder and CEO of Zapiet. I come baring good news! Shopify deployed an update on the 14th October which resolves the issues you have been facing regarding the attribute issues. The fix has now been live for a couple of weeks and proving to work wonders! I'm truly sorry it took so long to get this issue resolved. Unfortunately in this case the timing of the solution was totally out of our control. You can now continue to use the app flawlessly :) Kind regards, Andy Cargill Founder & CEO Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please know that this situation is an exception: As you can see on other reviews, we’re known for our great service and for taking ownership and caring deeply about our merchants. The issue with the tags and details caught us off guard as it is a result of Shopify’s latest checkout updates. Unfortunately, without Shopify’s help, we have our hands tied but we’ll continue working with them to get a fix as soon as possible. We’ll be sure to share your feedback with their team. The issue with the preparation time essentially stemmed from a problem that only occurred in production rather than our testing phase, something however minor, we always do run the risk of happening when deploying updates to the app. We also faced a headwind with some sickness in the support team as well as some few people travelling back from our first ever meet-up resulting in our response times being longer than usual. If you still have any concerns, you may reach us anytime. Again, thank you for your feedback! Kind regards, Ismail
Jessica gives great customer support, 10/10 The app works well and meets the needs of my clients, I will continue to refer your app.
Hi Thor, Thank you so much for your review and kind words. If you have any other questions regarding our Store Pickup + Delivery app, please do reach back out! Best wishes, Jessica
Absolutely outstanding support. Excellent product that I can't recommend highly enough. Best in class!
Hi Dawn, It was my pleasure helping you today with the set up of our Store Pickup + Delivery app. Thank you for your kind words and if you have any other questions, please do let us know! Cheers, Jessica
Customer Service was quick to help me out when I couldn't figure out how to set up the app completely.
Hi Saphira, You're very welcome and thank you for your kind review. If you need any further help with our Store Pickup + Delivery app, please do let us know. Thanks, Jessica
Uso esta aplicación para agendar pedido de los clientes y es muy fácil de implementar, y cuentan con muy buen chat de soporte ante cualquier problema.
Hola Maria, Muchas gracias por sus amables palabras y su revisión de nuestra Store Pickup + Delivery aplicación Si tiene alguna otra pregunta, no dude en enviarnos un mensaje. Gracias, Jessica
Quick and Efficient Response. They will help you with any issue you find. Definitely recommend if you have multiple store locations.
Hi Joel, It was my pleasure helping you today with our Store Pickup + Delivery app. If you have any other questions down the road, please do not hesitate to send us a message. Thanks, Jessica
This app has addressed a problem we have been struggling with for years. It has a good balance between usability and functionality, and support has been prompt and effective (Shout out to Lisa!). Would recommend to merchants with delivery restrictions.
Hi Ben, It was a pleasure working with you in setting up our Store Pickup + Delivery app according to your wishes and needs. We are always happy to assist if you have any further questions! Cheers, Lisa
Customer support is so helpful and kind! Appreciate that! Thanks!
Hi there! Thank you so much for the awesome review! It was my pleasure helping you with the app. If you ever need a hand, please feel free to reach out to us anytime. Best regards Betty
Nandita was great in fixing an issue we had with our online store. Very communicative during the whole process!
Hello, Thank you for your valuable feedback. Please feel free to review it in the future if you require any assistance. Best regards, Nandita
great app great support team, they let you know when something need to be modify and they also respond super fast to any of your question/support ask helpfull and quickly
Hi Severo! Thank you for such a a lovely review 🙏🏻 it's always a pleasure helping you guys out! Should you need any assistance down the road do not hesitate in reaching back so we can assist, we are always happy to do so. Best, María
I used this app to setup my local delivery. Very confused at first, I reached out for help from one of the knowledgable employees and they were a HUGE help! Very quick to respond too :)
Thank for your the awesome review! We're always happy to hear wonderful feedback such as this not only for our Store Pickup + Delivery app, but for the team as well. We work hard to give our merchants the best experience possible with our apps but also when interacting with our staff!
Great assistance from Jessica, very quick to respond and helpful. Good app for options between pickup, delivery and shipping.
VERY HELPFUL!! ANSWERED ALL MY QUESTIONS AND CONCERNS QUICKLY! GREAT COMMUNICATION SKILLS AND VERY POLITE!
Hi Darko, Thank you so much for your kind words and lovely review of our Store Pickup + Delivery app! If you have any other questions down the road, please do not hesitate to send us a message. Thanks, Jessica
Zapiet is a great app with a brilliantly helpful support team who go above and beyond to help with any issue.
Best app, even better service. Truly couldn't do it without the Zapiet team!!! We appreciate it so much.
User friendly and highly essential app with quick and helpful support - thank you! Great addition to my store.
excellent service. zapiet provided help all the way. great app, solve problem. worth it. wonderful 100
Thank you for your review, I’m glad to hear that we were able to help you with Store Pickup + Delivery! You know where to find us, if you have other questions! Best regards, Jelizaveta
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.