Zapiet ‑ Pickup + Delivery
Smarter delivery options for pickup, local delivery & shipping
Rating
4.9
feedback
1,621
chart
#425
All reviews
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May 16, 2021
This app will let our customer to receive a greater delivery service. We were having a few issues with the integration of the app with our page, but thanks to the technical support resources, in particular of Marija, we were able to fix the issues and now our customer will be able to receive fair delivery rates. Thanks a lot Marija, you have being awesome.
Hi there! Thank you so much for your kind words—they are greatly appreciated. I really enjoyed helping you with the integration and adding a few finishing touches to help you share the strawberry sweetness! Have a great day and take care, Marija
May 13, 2021
jessica es la mejor, atiende los casos a tiempo y resuelve los mismo.. buen servicio de soporte, espero que sigan así!!!
Hola Jean, Fue genial chatear contigo y muchas gracias por tus amables palabras. Estoy muy contenta de que tengamos todo listo y funcionando. Si tienes alguna otra pregunta en el futuro, no dudes en enviarnos un mensaje. Gracias, Jessica
Jan. 14, 2022
We use this app to designate store pickups in our growing list of branches, and adding new stores is a breeze. We found an issue where our store hours on the app didn't reflect hour actual hours - I reached out to the support team and Stephane was able to provide a solution within minutes. Great product, amazing support!
Hi there, Thank you so much for the review! Lovely to hear that you had a great experience with our support team, we pride ourselves on our support! Best wishes, Bogi
May 11, 2021
Used along with Zapiet Rates by Distance to set up quite complex delivery and shipping services, with different products available in different locations at different rates. Zapiet support held my hand all the way. First class app and support.
Hi there! It was my pleasure helping you set up the store—we really appreciate your kind words. Let me know if there's anything else you need. We're happy to help. 😊 Have a lovely day! Take care, Marija
May 5, 2021
A bit tricky to set up and get just right for your specific needs (we are a local flower shop), but once you get it going it works like a dream!
Hi there, Thanks for your feedback! Glad to hear everything is working smoothly for you now! Best wishes, Bogi
May 4, 2021
contact support are very helpful. I would like the App to have a slot limitation for delivery and pick up (now the feuature is divided)
Hi! Thanks for leaving a review for us. I'm glad to hear you were happy with the support you received! We are constantly working on improving the app with new features so thanks for your feedback on this : ) Best wishes, Bogi
May 4, 2021
This app is brilliant, out of all the Store Pickup and Delivery apps out there this one is by far the most robust and flexible and the customer support is INCREDIBLE. Highly recommend.
Hi there! We're so glad to hear that—thanks so much for the amazing review, we really appreciate it. Should you need anything else, we're happy to help. Have a lovely day, Marija
April 28, 2021
There are limitations to the app such as not being able to isolate a collection for specific delivery dates only. There's workarounds but they are pretty buggy. BUT, there is a lot of good about this app. Plus, the support team is super helpful and very accessible. The awesome support bumped my rating!
Hey there, Thank you for your review and honest feedback regarding the app! We love that you shared your opinions with us as we are constantly working on improving the app's existing functionality as well as adding new features. We have progressed by leaps and bounds in the past year since the pandemic hit so we're proud that you had a great experience with our support team : ) And please be assured your feedback is duly noted and we will look at how we can improve the product-specific delivery availability for future! Best wishes, Bogi
Nov. 6, 2024
Support on the Zapiet app has been great—quick response time, friendly customer service, THANK YOU Manuel. Highly recommend
Hi Frederic, Thanks so much for the awesome review! It was my pleasure assisting you today! I'm really glad our app does everything you need it to do and that you continue to use it. I'm here should you need anything else. Have a great day, Chloé
April 24, 2021
The app is great for organizing orders for local pickup and delivery. We recently ran into problems integrating the program with a new theme, but the team at Zapiet was super responsive, helpful, and got us back up and running pretty quick again.
Hi Annie, I'm glad we could help you out with integrating our app with your new theme. Please know we are here should you need anything else Wishing you a lovely day! Flora
April 23, 2021
Awesome support team. Jessica is very friendly and went out of her way to make sure our issue was fixed! Highly recommend this app fr businesses with brick and mortar + e-commerce!
Hey Carlos! It was really nice chatting with you and I'm glad I was able to help. If you have any other questions down the road, please do not hesitate to send us a message. Thanks! Jessica
April 23, 2021
The speed with which the technical team replies is certainly one of Zapiet's strong points, along with the kindness of the staff!
Hi Catherine, Thank you very much for your lovely review, we really pride ourselves on our excellent support team! Please know we are always here should you need anything else. Wishing you all the best, Flora
April 22, 2021
We have been with this app since the beginning of COVID. It definitely had its challenges with the influx of users, but a year later, it now has a chat and is much easier to access help. They even customized some things for us, which is great (like a colour button)
Hi Sabrina, I'm happy to hear you have seen our app grow and I'm happy you could grow alongside us. We really appreciate all our Merchants' feedback so we can constantly improve the app. Please do not hesitate to reach out should you need anything else! Have a lovely day, Flora
March 6, 2025
Outstanding support (especially from Jessica!). We have a fairly unusual setup for our bakery - we only offer pickup in-store and have a lot of complicated rules for which items are available for same-day ordering vs. pre-order, certain time frames required to order, etc. I appreciate that I can set up these complex rules in Zapiet. Plus, they have a FANTASTIC support team that consistently goes above and beyond to help solve any issues. Support is also typically FAST - any critical issues are resolved within hours if not minutes.
Hi Meg, Thank you so very much for taking the time to leave such a lovely review, it's very much appreciated! It was a pleasure chatting with you and making sure that you were all up-to-date with your set-up within our Zapiet - Pickup + Delivery app. If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
Dec. 3, 2025
Stephanie did an excellent job helping to sort out some issues we were having with checkout. They were friendly and personable, and patient! Much appreciated.
Thank you so much for the wonderful review! I am so glad we were able to clear up that confusion regarding the billing address checkbox for your pickup customers. It really helps that we updated the Shopify settings and custom wording to make the checkout process smoother. I definitely owe you a Coke for that jinx! All the best, Stephane
April 20, 2021
A great app with outstanding customer support. I could not recommend this product and service highly enough.
Hey there, Thanks for the awesome review! Best wishes, Bogi
April 15, 2021
Thank-you Ismail for all your help installing the app and for taking the time to make sure everything was running smoothly. Your friendly, responsive and knowledgeable service is very much appreciated. I look forward to launching our online store. The app is perfect for what our bakery needs to schedule pick-ups and local deliveries. It allows us to easily set specific days and time slots for both our pick-ups and deliveries. As well as to set product date restrictions. We bake special desserts only on the weekends and this app easily helps us manage that. Thank-you again for going above and beyond to help us!
Hi Emily, Thank you you so much for your kind words. I'm so happy you loved your experience and we're here if you need any further assistance. Best wishes, Ismail
April 13, 2021
Simple and effective solution for in store pickups. Awesome customer service: fast and helpfull!!!!!
Hello David, It was a pleasure talking to you on our live chat ! Reach back anytime, if there is anything else we can help you with. Wishing you a lovely day, Sandy
April 10, 2021
I used this app to help with my pick up times and dates. It works amazing and when I was having trouble with a feature I reached out and they quickly worked with me to show me how to do it. Excellent Customer service and very quick and eager to help
Hi there, Thanks for your lovely review! We are glad to have been able to help. Best wishes, Bogi
April 8, 2021
We have a physical bricks and mortar shop and this app is great - looks good and works well. Huge thanks for oustanding help from Flora who tweaked everything after we'd updated our theme. She was speedy and brilliant and everything works like a charm!. Thank you!
Hi Jane, Thank you for the lovely review! I'm very happy I could help you out with getting our app set up on your new theme. We are here should you need anything else. Have a great day! Flora