Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.9
feedback
1,517
chart
#407
All reviews
Review RSS Feed
June 30, 2020
Was using this app to restriction certain products from being shipped but I had trouble setting a few things up. Customer service is very helpful and they actually care about your online shop. Set up is easy after you get used to it, highly recommend.
Hi Calvin, Thank you for your lovely review! It's always a pleasure chatting with you and helping with different aspects of our Zapiet - Pickup + Delivery app. Please do reach back out anytime. All the best, Jessica
Nov. 20, 2020
Brilliant app. Does exactly what it says. Customer support has been excellent. I had added another app which caused some minor problems at checkout and Charlie et al found the problem, told me what I had to do and even checked to make sure all code was gone from the previous app. Brilliant.
June 25, 2020
We are a catering company who use Zapiet for our customers to select their designated pickup time/date. We've absolutely loved the app and the responsiveness/attentiveness/professionalism of their staff!
June 25, 2020
Without question, the best curbside, store pickup app in the App Store. We've tried most of them, this is based on experience. The dev/design team at Zapiet thought of every situation and the installation and configuration are simple and provide extensive control over your pickup, local delivery and shipping needs. We have complicated shipping rules and this app works without any conflict with other 3rd party apps. Support is nothing short of expeditious, personalized and thoughtful, they want you to be successful.
June 25, 2020
The app was easy to configure and has clear documentation to troubleshoot any issues. I reached out to support for assistance on a customization and Bogi was fast, friendly and provided the solution I needed to move forward! Thanks!
Jan. 9, 2025
I lost HUNDREDS of dollars in sales. Slow response time. Used this for months and constantly had issues. This week, many of my customers just couldn't check out because the app was randomly deciding when certain products could be shipped or not. Now I have remnants of the app left behind and have errors on my site after deleting the app... So disappointed. Update: We have continued using Zapiet with virtually zero problems since this review. I really appreciate the fast response times and the help I've received since.
Hi The Good Fill, Thanks so much for taking the time to leave your feedback! After checking with my support team we responded to your issue within just 4 hours of you reaching out to us. When my team has asked for additional information to help diagnose the issue it appears there was a delay of 2 days in you looping back to us? We have just replied to your open support ticket and hope to hear from you soon. Also just to let you know we also have live chat and telephone support available via our website should you ever need an immediate response :) Andy Cargill Founder of Zapiet
June 24, 2020
Easy to install and get going. Ran into a couple of questions but support was fast and friendly and persistent to find a solution -- that is not always the case with other developers. Thank you Bogi & Team!
June 23, 2020
This app save me 1 manpower cost. Useful and support is fast! hoping the pricing will be more attractive so I can upgrade!
June 18, 2020
Amazing app and amazing customer service! Sandy was able to help us installing and fixing a couple of things for us! She even helped us to match the app to our theme colors! I'm just starting using it but I'm loving it! Recommend 100%
June 16, 2020
Thank you! We like the customer service when it is prompt and the many options for pick up and delivery;
Jan. 31, 2024
been using this app for a long time to manage in-store pickups, and it's helped streamline our workflow significantly. the zapiet team is also super responsive and always helpful in resolving issues we might be struggling with.
Hi Adam, Thank you for taking the time to leave such a wonderful review, it's truly appreciated (: If you have any questions or need any further assistance with our Zapiet - Pickup + Delivery app, please do not hesitate to reach out! Warm regards, Jessica
June 11, 2020
I am using this app integrated with their Delivery Rates by Zip Code app and they did everything we needed for our site! I was worried we had too many rules and logistics for our ordering process and methods, but this app handled it all! I also needed help with a few areas and their support is great! They emailed detailed descriptions for the solutions and replied quickly to my emails every time I reached out. Definitely recommend!!
June 9, 2020
The app is essential for us. The team are very helpful. Sometimes there have been a couple of tricky settings to sort out and they always respond. I think they've coped really well with what I imagine is a huge surge in demand for their service recently. Thanks very much Zapiet! Olivia and Jonny
June 8, 2020
I operate a delivery only bakery. This application is essential for my operation. The delivery only option, date and time range selectors, and a few other features have enabled my bakery to go from the phone tag game to rapid online ordering. In addition, I recently encountered an issue with the application. The team was very responsive, found it was and issue on their end, and immediately had the issue resolved. I can't expect a better turnaround on customer service.
June 30, 2024
Ran into some trouble with internal notifications getting bogged down. Some emails were coming through 30 minutes late, some not at all. Pavlo helped me identify the issue being related to DKIM settings and helped me figure out the solution was in my DNS settings with my hosting service. Excellent customer service from Pavlo!
June 7, 2020
Have been using the app for the last two weeks, and despite a bumpy start - hats off to the team at Zapiet for their hugely responsive customer service. Instant, patient and genuinely helpful replies as we wrap our heads around how to get set up. So far this app does everthing we need.
June 8, 2020
Update: After writing this I promptly received help from Andy who quickly resolved the problem and even took a look at other things to improve my use of this app. I am very satisfied with the resolution. I still would love if the app worked better with shopify shipping rates but I understand there is nothing they can do about this— and it’s still the best app for pickup and delivery. Absolutely horrible. Unless you disable Shopify shipping rates (which many use because they provide heavy discounts) then the App doesn't function right. Customer service also won't personally look into your site to see what's going on and help fix anything.
June 6, 2020
This app is fantastic for scheduling store pick ups. And the customer service is top notch. they installed and designed it for me!!!
June 24, 2020
The Team at Zapiet have jumped on board and helped me out with issues on our website again & again. they are extremely knowledgeable and helpful when they are assisting you with your issues. The app itself is extremely good, easy to use. I do recommend the app.
Hi Julie, Thanks so much for your feedback! Roughly six months ago we adjusted our pricing to better reflect the value our app now provides. As you are on a legacy plan we have been able to include the additional features free of charge. Should you wish to reduce your app costs even further, please be sure to take a look at our annual plans which offer an additional 20% discount compared to paying monthly. If there is anything else I can help with please let me know :) Kindest, Andy Cargill Founder of Zapiet
June 5, 2020
This is our second site we have installed this app and it's working without any issue. Great app and amazing support. We wanted some customisation and Andy and his team made it work like a charm! Thank you guys! Keep up the good work.