Zapiet ‑ Pickup + Delivery
Smarter delivery options for pickup, local delivery & shipping
Rating
4.9
feedback
1,623
chart
#418
All reviews
Review RSS Feed
Sept. 26, 2020
The service from this App provider is much better than other Apps. A welcome phone call and continued, helpful support makes such a difference.
Hey guys, Thanks a million for leaving a positive review it really means a lot to the whole team. We have received some amazing feedback since re-opening our phone support so I am delighted to hear that this greatly improved your experience. If there is anything we can assist you with in the future we are only a phone call away. Have a great day. - Ronan
Sept. 25, 2020
It was quite confusing with the various features that this application offers, but after the 1 hour consultation session, it helped me to clear up the problems I faced, and helped me to understand on how to use the application better. Bogi, my professional consultant assigned to me, was very friendly and helpful, and gave advice and alternatives to problems that Zapiet couldn't implement. Overall, I would recommend this application to anyone who wants a more streamlined approach with rich features!
Hey Ashton, It was my pleasure to guide you through the setup of Store Pickup + Delivery, glad I was able to clear up your problems and answer your questions! Bogi
Sept. 24, 2020
Robert was amazing! He helped us from A-Z setup ! Looking forward to working with these guys again once we start doing nationwide shipping!
Hi Nick, Thank you so much for writing such a wonderful review! It was my pleasure speaking to you and getting things set up on your awesome store! :) Regards, Robert
Sept. 24, 2020
So glad we stumbled across this app, it has made a world of difference in running our store. The assistance I received from the support team has been fantastic. Their assistance in the setup process has been invaluable. A big shout out to Luke and Sandy - thank you so much, keep up the great work as it is greatly appreciated,
Sept. 23, 2020
Has allowed us to achieve 90% of our complicated Local Delivery needs, and has excellent support. Would highly recommend.
Hi Guys, Thank you so much for leaving a wonderful review! While I am happy that we could help you achieve 90% of your requirements, I would really love if we could try to assist you with that remaining 10%. Please feel free to contact me personally at [email protected] so we can discuss any possible solutions for that remaining 10%. I look forward to hearing from you :) - Ronan
Sept. 22, 2020
Really great support from the Zapiet team, I would 100% recommend this app. It's a little tricky to set up but the support team is very helpful and has wonderful guidance for all of your questions.
Hi Guys, Thank you so much for recommending our app! I am delighted to hear that you had a great experience both with our app and with our amazing support team. If we can help you with anything in the future just let us know, we are always happy to help :) - Ronan
Sept. 21, 2020
I used this app to allow my client, a florist to have a click and collect option on their store as well as manage delivery rates by post code. Bogi was an enormous help to helping me solve my issues and was very efficient in doing this.
Hi there, Thank you for the kind review and glad I could help you to get your Store Pickup + Delivery and Delivery Rates by Zip Code working on your store today :) Best wishes, Bogi
Sept. 18, 2020
Our team definitely recommends this app. We weren't expecting that it would be powerful enough to include smart rules for order notifications (in our case, we needed specific e-mail addresses to be alerted about new orders depending on which pickup location was chosen during Checkout), but it did just that, saving us the time and hassle of sourcing another app to handle order notifications. We also weren't expecting the ability to set prep time rules for individual products, so that was great. (A quick note to other Shopify merchants thinking about using this app — the prep time rules ONLY work on the product level, and NOT the product variant level. So if you have two different prep times depending on which variant of a product is being purchased, you'll need to split those products apart.) Special shoutout to Sebastian, who was extremely generous and helpful with the numerous questions I was asking during my initial exploration of the app. He even helped troubleshoot some things completely unrelated to the app, so he definitely went above and beyond!
Hey Marble Slab folks, Thanks for your kind words and the shout-out! I’m happy to hear we suit your needs, and it was a pleasure helping you out. Best of luck with your store—we could all use more ice cream in these odd times. Take care, Sebastian.
Sept. 17, 2020
I use the store pickup & delivery app on two separate websites. Great little addition and the support is fantastic. Always quick to resolve any issues.
Hi folks, Thanks for the review, we really appreciate it! If there is anything else we can help you with just let us know :) Have a great weekend! - Ronan
Sept. 16, 2020
Awesome tool and awesome support, I recommand Zapiet for last delivery business ! Thanks a lot for Zapiet team
Hi Neary, Thanks for all the love—we’re proud to be a part of your store. All the best, Sebastian.
Sept. 8, 2020
Super Helpdesk : reactive and efficient! We had an important modification to do and the answer + solution came the same day! Thank you Stephane!!
Hey guys, Thank you so much for leaving a positive review! We work really hard on making sure our responses are fast friendly and efficient so I am delighted to hear that this is the experience that you had. If there is anything we can help you with going forward please do not hesitate to get in touch. Have a great day. Kind regards, Ronan
Sept. 8, 2020
Ronan Kiely and his team were amazing to work with! We needed a few different logics updated on our site for a new product launch and his team was thorough, efficient, and communicated wonderfully! We really appreciate their help and quick response times!
Hi folks, Thank you so much for leaving such a wonderful review. It was a pleasure working with you to achieve the custom logic required for your use case. I am delighted that you had such a positive experience with our support team. If there is anything we can assist you with in the future just let us know, we are always happy to help :) Have a great day. Kind regards, Ronan
Sept. 7, 2020
I used Zapiet mainly to be able to do local delivery within a radius of our central kitchen. Really working well and the customer service team has been really fantastic (ie fast, friendly and knowledgable) to help me set it up properly on my site. I really want to thanks Sandy who helped me out.
Hey guys, Thank you so much for leaving a wonderful review! I am so glad to hear that our app is working well for you and that you had a great experience with our support team. If there is anything we can help you with in the future just let us know, we are always happy to help :) Have a great week! Kind regards, Ronan
Nov. 16, 2025
Betty was incredibly helpful and a true lifesaver. She explored every possible cause of the issue until she identified the root of the problem. On top of that, she took the time to teach me how to handle it myself in the future. I really appreciate her patience, expertise, and thorough approach.
Using app
About 5 years
Total reviews
3
Average rating
4.7
Hi there! Thank you so much for your amazing review! It was truly a pleasure helping you out. Remember, if you ever need a hand, just drop us a message anytime, we’re always here for you! Best regards Betty
Aug. 28, 2020
Wonderful app, does exactly what we want and great not having to have the time slot for pickups mandatory, as some other similar apps do. We have used this app for awhile and it's worked very well. Had an issue recently and Pamela Toni was extremely efficient and helpful and sorted the issue for us. Most happy!
Hey Guys, Thanks a million for leaving such a wonderful review. I am delighted to hear that our app helped you to achieve what other apps could not. Let me know if there is anything I can help you with going forward. Have a great weekend :) Ronan
Sept. 4, 2020
I've Altered my review from original. The app is designed to be very good. But it took a few weeks of back and forth with the support team to get it to work close to what it's like in the video. I'll go live this week, and in a few weeks I'll have a better idea how it went.
Hey Guys, Thank you so much for leaving a positive review! Sorry to hear that we did not have all your required features straight out of the box. Our support team are always happy to discuss custom solutions to give customers the best experience possible. If you have any suggestions on features you believe would be valuable please do not hesitate to let us know, we love receiving feedback about our app and we try to prioritise the development of highly requested features. If there is anything we can help you with going forward just let us know - we're always happy to help :) Ronan
Aug. 26, 2020
This app has been a great addition to my Shopify store. I am so grateful to have found something so easy to use that uncomplicated my life. The customer service is excellent - they have helped me out right away - every time.
Hey Guys, Thank you so much for leaving a positive review, The whole team have been working super hard to improve our customer support and ensure our customers receive a fast, friendly and efficient response and we are really starting to see the positive results from all of our hard work. If there is anything we can assist you with in the future, just let us know, we are always happy to help :) Thanks, Ronan
March 3, 2024
Once again - Zapiet support was awesome in helping get up and running again quickly.
Hey Guys, Thank you so much for the amazing review, Sandy was delighted to hear that she had yet another happy customer! Our whole team is really passionate about helping our customers and this has been super evident in our recent reviews. If there is anything else we can assist you with, please do not hesitate to let us know :) Thanks, Ronan
Aug. 26, 2020
Great support team. The team helped fix our problems very quickly and the app works perfectly. I highly recommend Zapiet and their apps.
Hey Guys, Thank you so much for the glowing review! Our support team have been receiving some amazing feedback recently and I am delighted to see the trend continue. If you need any assistance in the future, please don't hesitate to get in touch, we are always here to help :) Thanks, Ronan
Aug. 24, 2020
Very nice app but slightly difficult to get it up and running, but fortunately support team is very helpful and very responsive. App is very customisable you can have certain products delivery only and certain products pickup only, and also customise delivery distance and rate.
Hey Guys, Thank you so much for leaving such a wonderful review :) I am delighted to hear that you are happy with our apps features and that you had a great experience with our support team. Our support team offer almost 24/7 live chat and phone support and we are always happy to help new and existing customers with any questions or concerns they may have surrounding the app. If there is anything we can assist you with going forward please do not hesitate to let me know. Thanks, Ronan