Zapiet ‑ Pickup + Delivery
Smarter delivery options for pickup, local delivery & shipping
Rating
4.9
feedback
1,738
chart
#533
All reviews
Review RSS Feed
March 14, 2022
SUPERB customer service by Klaudia! Helping me every step of the way! I really appreciate your patience and support!
Hi Karen, Thank you so much for the wonderful review! It was a pleasure assisting you and please feel free to jump back on chat any time 😊 Kindest regards, Klaudia
Aug. 16, 2021
Our business uses this app on a daily basis and we are over-impressed with not only its capability, but, it’s support when things don’t always work out.
Thank you for the kind review. It's good to hear that our app is helpful on a daily basis. If you need anything else the team are always here for support. Jayne
Aug. 16, 2021
Jayne Forde is a legend among legends. A true scholar and gentlewoman. Not only, did she do the update I asked her to do on the day I asked her to do it, she did it before I even realised it had been done. That is some real time travel esque like skills. Jayne, I salute you.
Thank you for your kind words. It could have been any one of us here on the Zapiet support worldwide team. You know where we are if you need us in the future! Thanks so much! Jayne
Aug. 15, 2021
This app is the only delivery app that has everything I need. some of my products can't be shipped through the mail, and must be hand delivered or picked up. also my food product is made for a date in mind and has to have prep time. So I need multiple options This app does it all and more. support is always fantastic and quick considering I am on the other side of the world to the support team. They also check over my setup and offer suggestions to make things work better. Worth the money in managing my orders better, and it helps my business grow.
Hi there, We're really glad our app meets your every need! Thanks so much for your kind words. It was my pleasure helping you to make sure our app does all it can to help your business thrive. Should you need anything else, we're here for you. Have a great day, Marija
Aug. 14, 2021
Great app and great, friendly service. We used this app to for its calendar feature and it was such a breeze to install. Also I have to say the staff are very friendly, and always ready to help. Would recommend to anyone!
Hi there, Thanks so much for the amazing review! I'm so happy you liked our app and our support. We'll be here should you need anything else— ready and happy to help! Have a lovely day, Marija
Aug. 13, 2021
Jessica on support was amazing. Helped me in less than 10 min cannot say enough about how pleased i am with the support
Hi there, It was so nice chatting with you and thank you very much for your kind words. So glad to able to help and get your store up and running with our app. If you have any other questions down the road, please do not hesitate to send us a message. Thanks, Jessica
Aug. 13, 2021
Great support! Helped with set up and updates. App works for all of the features that I need it to do
Hi there, Thanks for the kind review! Glad to hear we were able to help you set up and you're happy with the app's features :) Best wishes, Bogi
Aug. 13, 2021
Really helps to streamline the order flow, allows you to see which orders are local and which are not.
Hi there, Thanks for sharing your feedback! Awesome to hear our app is helping you manage your orders. Best wishes, Bogi
Aug. 12, 2021
This is by far the most important app in our store. Functioning without it would be way more complicated than is now. We are an eclair store. Customers place orders in advance quite very often. It's August 2021 and latest order to be processed, now in our system, is for May 2022. Zapiet helps us manage our day to day orders, both with pickup and with Local Delivery. I have probably tested all the apps offering similar functionality, and this one is by far the best. Support is amazing, the list of features is quite very long and I have started to appreciate all of them. The app can be better though. If you will use it long enough you will realize that developers are not using it. They just rely on the customer's feedback to make it better. Because of this, sometimes, there is a difference in what developers think customers will need and what really customers need. If I would be them I would start a shop to sell real products, just for the sake of feeling what a customer feels. However, as it is, the app is amazing and extremely valuable for us. Thanks to the developers for building it.
Hi there, Thank you so much for your kind words, I am delighted to hear that you tested all similar apps and you found ours to be the best app on the market. When it comes to developing features, our customers feedback is extremely important to us, we develop features based off customer demand, we prioritise the development of the most highly requested features as this allows our customers voice to directly influence the features we develop. I will reach out to you directly to discuss what features you would like to see added to our app. Thank you again for the wonderful review. Have a great day. Kind regards, Ronan
Aug. 11, 2021
Un produit super versatile et facile à intégrer dans la boutique. Ça rend nos client très heureux du processus d'achat. L'équipe de support est très réactive et consciencieuse.
Thanks for your kind words. Glad to hear that you find our app easy to use which makes your customers happy. Our team is always happy to help :) Jayne
May 6, 2024
Beautiful addition to any Shopify store. Seamless 3rd party integration - almost looks native to Shopify. More expensive option but the free trial allows you to test the widget prior to charging where you can get a great feel for it. Back-end integration is also decent. Support is good too and easily available most of the time.
Hi there, Thank you for your praise, and honest review of the app! You're absolutely right, there's always a way to improve, and this is at the heart of what we do :) Best wishes, Bogi
July 31, 2021
works really well and has really helped the shop through the pandemic. Would recommend for delivery planning etc.
Hi there, Thanks for the awesome review & recommendation! Glad we were able to help you through a tough time. Best wishes, Bogi
July 28, 2021
Was contacted by friendly support to upgrade our version. They helped us through the process, no problem. Thanks!
Hi there, Thanks for your review! Glad we could bring you up to speed on the latest version :) Best wishes, Bogi
July 16, 2021
This app has been great, the setup instructions are very clear, so it's easy to get set up and running. Our shop has needed to use this app in some unorthodox ways, but their support has been excellent in getting it to work for our needs. They always respond in a timely manner and there has not been one instance where they were not able to resolve my issues. Truly a must have app for any shop.
Hi! Lovely to hear your feedback, thank you for sharing your experience of setting the app up & working with our support team! Best wishes, Bogi
July 14, 2021
We use this app for our bakery pre-order. Prior to this, we had to print each order and hang on one of seven clipboards for the day of the week when the order would be pickup up. It was a mess and we were constantly loosing orders when someone brushed by the clipboard! We also had a bunch of custom code that made changing our site require a developer. With Store Pickup + Delivery, there is no code, the customer experience is great, and we can export our orders by day using Exportify. The bakers use the Exportify spreadsheet as their production report and things have improved significantly. We can blackout days when we are closed, and use the blackout feature to stop orders when we start to hit our production limits. You can easily edit pickup dates and instructions. Great app!
Hi there, Thank you for sharing your story! It's amazing to hear how you're using the app, and we're proud to be a part of it! Best wishes, Bogi
March 28, 2023
Fonctionne correctement, pas toujours facile à configurer, mais le support est présent et de qualité pour nous assister
July 9, 2025
We currently sell cakes from our store in Sydney and Zapiet allows provides as app that does everything we need to for pick-up date and time options! Love that we can have different opening hours for each day as well as cut-off times. Also, the support is great (especially Betty!) -- replies are so prompt and all my problems get resolved :)
Hi there! Thank you so much for your kind words and lovely review. I truly appreciate it! It was such a pleasure helping you. Don’t hesitate to reach out anytime you need a hand. We are always happy to help! Regards Betty
April 15, 2026
Jessica is the absolute best! As a customer, I am pleased to know I can always get the best support whenever I have an issue.
Hi Samuel, Thank you so much for your incredibly kind words! I’m really glad to hear that you feel supported whenever you reach out; that’s exactly the experience we aim to provide. It’s always a pleasure assisting you, and I truly appreciate your trust in us. If you ever need anything, I’m just a message away. Cheers, Jessica
June 21, 2021
What app doesn't have bugs here and there. On the technical level, I am software illiterate. It takes a few steps to suit my needs. But what made me stay is the customer service. They never disappoint. I really mean that. Solid app. 4/5. But the people made it 5/5. Well done.
Hey there, Thank you for your honest review! We are working every day to improve the features of the app, and in the meantime it means a lot to hear what you think of our customer support team :) Best wishes, Bogi
July 1, 2024
Fantastic, all round!
Hi there, Thank you for your lovely recommendation and amazing words about our support team! :) Best wishes, Bogi