Zapiet ‑ Pickup + Delivery
Smarter delivery options for pickup, local delivery & shipping
Rating
4.9
feedback
1,738
chart
#533
All reviews
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Oct. 26, 2021
This app has helped our business a lot. We have used it for over 2 years. They have improved a lot and the support is amazing.
Oct. 26, 2021
I always receive fast, efficient and awesome support from the team to assist with setup and configuration issues.
Hi there, It was a pleasure to help you sort out your issues over chat today. You know where we are if you need us again! Jayne
Feb. 3, 2026
Nandita was fantastic to deal with. Clear, patient, and straight to the point. She quickly spotted the clash between Shopify pickup and Zapiet pickup, explained exactly why it was happening, and walked us through the fix without any fluff. Everything now works as expected, and our pickup tags are finally consistent. Really appreciated her calm approach and clear explanations. Great support experience.
Hello, Thank you so much for the lovely review. I genuinely enjoyed reading it and really appreciate you taking the time to share it. If you ever need anything or run into any issues in the future, just reach out to our support team, we’ll always have your back. Best, Nandita
Oct. 23, 2021
A great app, for Pickup and Delivery. Awesome customer care, is always very responsive and helping in solving the problems. Cheers!
Hi there, Great to hear you had a good experience with our support team! Thanks for using Store Pickup + Delivery :) Best wishes, Bogi
Sept. 23, 2024
J'ai utilisé cette application pour pouvoir mettre en place des créneaux et horaires de livraison. Il existe beaucoup de fonctionnalités pour affiner son tunnel d'achat. Le support m'a été d'une grande aide, merci Kitty !
Merci Julien pour le mis à jour de votre avis! Ce fut un plaisir de discuter avec vous et de connecter notre application Zapiet - Tarifs par Distance à notre application Zapiet - Ramassage + Livraison afin que vous puissiez proposer différents tarifs de livraison locale à vos clients. Si vous avez d'autres questions, n'hésitez pas à nous envoyer un message. Cordialement, Jessica
Oct. 20, 2021
Great app, could be more flexible in terms of deciding timeslots for Pick up and Shipping. Their support is always very helpful.
Hi there, Thanks for the honest review! We appreciate the feedback regarding the app, and as always, glad our team was able to help! Best wishes, Bogi
March 23, 2026
User experience and customer service are great! It makes all pickup and delivery orders easy to manage. Update after a couple of years, their customer service is exceptional
Hi Karen, Thank you so much for your kind words and for being a long-time user of our Zapiet - Pickup + Delivery app! We're thrilled to hear that managing your pickup and delivery orders has been easy and that you've had a great experience with both the app and our support team. It was also a pleasure helping you block off specific local delivery slots for certain days to better match your schedule. We're glad we could get that set up for you! It means a lot to us that even after a couple of years, our customer service continues to stand out. We're always here to help whenever you need us. We truly appreciate your continued support! Warm regards, Jessica
Oct. 12, 2021
Zapiet is probably the best option for store pickups and deliveries. Setup is clean and the software is strong. Dealing with the support team has been a pleasure. Very resourceful and patient.
Hi there, Thank you for the awesome review. We're happy to hear that you enjoy using our app! It was a pleasure assisting you with your setup. Cheers, Klaudia
Oct. 12, 2021
This app is great and their support team is even better! Maria helped me find an issue quickly and pleasantly. Love this team.
Hello there, Thank you for your kind words! It's was a true pleasure assisting you today I hope you continue to enjoy our app! We are always happy to help ⭐️ Best wishes, Maria
Oct. 13, 2021
Ronan and the team had been very helpful to us!!! They listen to what is it that your business really needs and will help you to execute it. :)
Hey there, Thank you so much for taking the time to leave a review. It was a pleasure assisting you and I am delighted that you had a great support experience. If there is anything that we can assist you with going forward, please do not hesitate to let us know. Kind regards, Ronan
Oct. 5, 2021
Amazing support from Klaudia, she is so knowledgeable and solved my problem in one chat, I had a lot of problem
Hi Alex, Thank you for the lovely review! I'm glad that we got to the bottom of it! Please feel free to reach out should you have any other issues or questions. Have a nice day, Klaudia
Oct. 22, 2024
Fast response, quick to undertand the request & deliver the solution and also provide information to allow me to be able to do it myself next time.
Using app
About 4 years
Total reviews
1
Average rating
5.0
Hi there, Happy to help a non-tech person to get the right configuration anytime. You know where we are if you need us again! Thanks Jayne
Oct. 2, 2021
This app was a life-saver when the pandemic first hit. It is fairly easy to set up and it works with Bespoke Shipping. What has started to become frustrating is the dashboard and support. Over time, more and more old orders have started to hog the front page of the dashboard where it used to have the newest orders first. I messaged support and they said there is nothing they can do about it. Another issue is that every user essentially has admin credentials. Given that this is meant to serve businesses with multiple locations, that should be a higher priority to ensure staff doesn't mess with settings.
Hey guys, We're terribly sorry to know that you had a bad experience with the order view in the app. Instead of copying Shopify's Orders view, we wanted to offer an added value and use our orders tab to filter and search for orders that have a date applied by our widget. However, we can absolutely see that for a business like yours, providing the ability to search and find orders without dates on our dashboard is equally important. Our development team is already exploring the use of the order created date for those orders. As for the staff accessing all the settings of the app, Shopify's staff account permissions are limited to the main tabs in the admin panel of Shopify and do not cover the inside tabs of the app. By giving access to the Apps section to your staff they will be able to access all the settings of any app, not just ours. Thanks again, Ismail
Sept. 28, 2021
Great app and outstanding support ! Zapiet allowed me to fit the very specific delivery / shipping / pick-up recquirements of my client and the support team is very responsive and efficient. Absolutely recommend !
Hi Alexandre, Thank you so much for the kind review : ) All our teams work hard to give our merchants the best experience out there and it's always nice to hear such positive feedback. And if anything else ever comes up, don't hesitate to reach out! -Steph
Sept. 27, 2021
When this app goes down or has issues, sales cannot go through. it happened once in the past, and now a second time today with a server issue. If it happens once, i can understand but a second time with the same problem is not reasonable for something that stops sales if it doesn't work.
Hi guys, We are sorry for any inconvenience caused by the server issue we experienced. As soon as we became aware of the issue we immediately began working on a fix and we made sure to keep in contact with you directly throughout. We informed you at the time that your ability to make sales was not affected and we reprocessed any orders that were impacted. We take any amount of downtime very seriously and are constantly improving our systems to ensure this doesn’t happen again. Kindest regards, Charlie
May 7, 2025
Customer service was truly great. Patient, knowledgeable and fixed my issue in no time. Thanks Brian!
Hi Jenice, Thank you so much for taking the time to write such a kind review! It was great working together to get your rates set up, and getting your checkout wording looking great for your customers! We're always here to help, so reach out anytime! Have a great day, Brian
Sept. 18, 2021
Couldn't run my business without this app. Support is also especially quick and helpful when needed!
Hi Maura, Thank you very much for your review! I'm glad we were able to help you out today and that our app plays such a big part in your business. Please reach out should you need anything else. All the best, Flora
Sept. 14, 2021
L'application fonctionne très bien, j'ai eu quelques soucis à l'installation et le service technique m'a procuré une aide très rapidement et a réglé tout mes problèmes!
Bonjour Audrey, Merci beaucoup pour votre avis Nous sommes contents d'avoir pu vous aider. N'hésitez pas à nous contacter si vous avez besoin d'autre chose ! Flora et Stephane
Sept. 1, 2021
Great app to help with our next day delivery feature! Clear for customers to see which shipping/delivery method as well.
Hi, Thank you for leaving us your feedback! It's awesome to hear you're enjoying the features of the app :) Best wishes, Bogi
Aug. 25, 2021
I was apply this app on my staging site. As test for few days, the inventory fulfillment function is uncertain at this moment. Thus, linking from Zapiet location with Shopify location still having error where the result keep revert after save and refresh.
Hello William, Thank you for your feedback, we have released an update to fix the issue you mentioned. Which allows us o improve the experience for both yourself and future merchants. It is with the feedback of our clients that our app can grow and become the best version of themselves :) Speak soon, Sandy