Zapiet ‑ Pickup + Delivery
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I use the app I came across an issue, and an answer really fast and the problem was solved within hours they do a Good job everyone should use them!
Hi, Thanks for your kind words! It gives the team a boost to receive feedback like this :) Best wishes, Bogi
Brand new Customer here, Zapiet has been extremely helpful in helping me customize this specific app to fit my website's needs. They have the best customer support anyone could ever as for in Marija and Sandy with the fastest responses and immediate solutions. Wish I could give more than a 5-star rating.
Hey there, Wow, more than 5 stars—thanks so much! We really appreciate your kind words. I'm so glad we were able to help you set up the store according to your needs. Let us know if there's anything else you need—we're here for you. Wishing you a lovely day, Marija
Jessica on the Zapiet support team has helped me twice now and was so efficient and friendly both times. She even picked up on other things on my website and offered her help. Thank you so much again, Jessica!
Thank you so much for the kind words, Liv! It truly means a lot to hear that I was able to help you. I’m really glad I could spot a few extra things on your site and offer support there as well. If you ever need anything else with our Zapiet - Pickup + Delivery, app, you know where to reach us. Thanks again for taking the time to share this! Jessica
We found this app and tested many other similar ones. What makes Zapiet stand out from the other apps besides the great function is their support team. Marija and the team took such great care in understanding our needs, finding creative solutions to help us. Thank you!! Highly recommend this app. Update: 2024 Zapiet continues to deliver on outstanding customer service. They helped to update the entire app and tested to ensure it worked correctly at checkout. Jessica worked with us for over 3 hours and I can't thank them enough.
Hi Janet, Thank you so much for leaving such a lovely review! It was wonderful chatting to get you/your store onto the latest version of our Zapiet - Pickup + Delivery, and switching you over to our rates function and making sure that only the correct rate appears at checkout for you and your customers. If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
We use this app heavily for our delivery service company and it's been good to us. It's almost perfect but we believe it will get there between better synergy with Shopify and added features. Leo was my support today and he has been great. Quick answers and clear instructions, It doesn't go unseen.
Hi Cristina! I just wanted to say a big thank you for taking the time to leave us a review! It was truly a pleasure to assist you, and I'm glad we were able to set up Rates by Zip Codes along with Zapiet Pickup + Delivery!! If there's anything else you need, don't hesitate to reach out. We're always here and ready to help! Thanks once again for the review; it really means a lot to me. Leo
the application that brings together everything I needed. easy to use. But if something goes wrong the customer service is amazing. Many thanks to the person who accompanied me in the best possible way. I recommend !
Hi there, Thank you so much for the lovely review, it was an absolute pleasure working with you. If there's ever anything else you need, then just send us a message and we will always be happy to help. All the best, Luke
I can't say enough amazing things about the customer service I received with Zapiet. Marija has gone ABOVE AND BEYOND with helping me get my store setup correctly with their app.
Hi there! Thanks so much for the amazing review! I really enjoyed helping you set up your store and making sure everything works according to your needs. Let us know if there's anything else you need—we're happy to help. Take care, Marija
the customer service for this app is amazing. Jessica helped me immensely and I would not have the app running like it is without her
It was really great chatting with you and my pleasure. If you have any other questions down the road, please do not hesitate to send us a message. Thanks, Jessica
I contacted support because we were having an issue with our site charging the delivery fee incorrectly. The help I received was exceptional and I learned more than I had originally intended. Thanks so much!
Hi there, Really glad to hear we were able to solve your issues, but even more pleased that you learned more about our app along the way! It's our goal to help you get the most out of the app possible. Best wishes, Bogi
Brilliant support! My problem was solved in matter of minutes by real person. Thanks to Jelizaveta for her awesome help.
Hi there, Thanks for your review! It was a pleasure to work with you, and glad you're enjoying our app! Best wishes, Robert
This app will let our customer to receive a greater delivery service. We were having a few issues with the integration of the app with our page, but thanks to the technical support resources, in particular of Marija, we were able to fix the issues and now our customer will be able to receive fair delivery rates. Thanks a lot Marija, you have being awesome.
Hi there! Thank you so much for your kind words—they are greatly appreciated. I really enjoyed helping you with the integration and adding a few finishing touches to help you share the strawberry sweetness! Have a great day and take care, Marija
jessica es la mejor, atiende los casos a tiempo y resuelve los mismo.. buen servicio de soporte, espero que sigan así!!!
Hola Jean, Fue genial chatear contigo y muchas gracias por tus amables palabras. Estoy muy contenta de que tengamos todo listo y funcionando. Si tienes alguna otra pregunta en el futuro, no dudes en enviarnos un mensaje. Gracias, Jessica
We use this app to designate store pickups in our growing list of branches, and adding new stores is a breeze. We found an issue where our store hours on the app didn't reflect hour actual hours - I reached out to the support team and Stephane was able to provide a solution within minutes. Great product, amazing support!
Hi there, Thank you so much for the review! Lovely to hear that you had a great experience with our support team, we pride ourselves on our support! Best wishes, Bogi
Used along with Zapiet Rates by Distance to set up quite complex delivery and shipping services, with different products available in different locations at different rates. Zapiet support held my hand all the way. First class app and support.
Hi there! It was my pleasure helping you set up the store—we really appreciate your kind words. Let me know if there's anything else you need. We're happy to help. 😊 Have a lovely day! Take care, Marija
A bit tricky to set up and get just right for your specific needs (we are a local flower shop), but once you get it going it works like a dream!
Hi there, Thanks for your feedback! Glad to hear everything is working smoothly for you now! Best wishes, Bogi
contact support are very helpful. I would like the App to have a slot limitation for delivery and pick up (now the feuature is divided)
Hi! Thanks for leaving a review for us. I'm glad to hear you were happy with the support you received! We are constantly working on improving the app with new features so thanks for your feedback on this : ) Best wishes, Bogi
This app is brilliant, out of all the Store Pickup and Delivery apps out there this one is by far the most robust and flexible and the customer support is INCREDIBLE. Highly recommend.
Hi there! We're so glad to hear that—thanks so much for the amazing review, we really appreciate it. Should you need anything else, we're happy to help. Have a lovely day, Marija
There are limitations to the app such as not being able to isolate a collection for specific delivery dates only. There's workarounds but they are pretty buggy. BUT, there is a lot of good about this app. Plus, the support team is super helpful and very accessible. The awesome support bumped my rating!
Hey there, Thank you for your review and honest feedback regarding the app! We love that you shared your opinions with us as we are constantly working on improving the app's existing functionality as well as adding new features. We have progressed by leaps and bounds in the past year since the pandemic hit so we're proud that you had a great experience with our support team : ) And please be assured your feedback is duly noted and we will look at how we can improve the product-specific delivery availability for future! Best wishes, Bogi
Support on the Zapiet app has been great—quick response time, friendly customer service, THANK YOU Manuel. Highly recommend
Hi Frederic, Thanks so much for the awesome review! It was my pleasure assisting you today! I'm really glad our app does everything you need it to do and that you continue to use it. I'm here should you need anything else. Have a great day, Chloé
The app is great for organizing orders for local pickup and delivery. We recently ran into problems integrating the program with a new theme, but the team at Zapiet was super responsive, helpful, and got us back up and running pretty quick again.
Hi Annie, I'm glad we could help you out with integrating our app with your new theme. Please know we are here should you need anything else Wishing you a lovely day! Flora
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