Zapiet ‑ Pickup + Delivery
Smarter delivery options for pickup, local delivery & shipping
Rating
4.9
feedback
1,623
chart
#418
All reviews
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April 14, 2020
We haven't made this live until later today, but the support I received from their team was wonderful. Some great features for a small, locally owned business at a good price. Thanks Zapiet!
April 11, 2020
Fantastic customer service, always responsive, app allows us to do exactly what we need in terms of local delivery and pick up.
April 11, 2020
This app is solving a lot of problems for us. As a brick & mortar store who does not ship, Shopify has been an imperfect fit for us for the past 3 years. It's been one workaround/hack after another. But Store Pickup + Delivery is a game changer for us. It does exactly what we need it to do. It's very easy to configure, and the developer has provided an outstanding level of support to us. Andy has gone above and beyond, even fixing issues with our store that have nothing to do with the app. Thank you!
March 18, 2024
Jessica has been incredibly helpful, efficiently resolving all the issues we've encountered with Zapiet. We've been utilizing this application for several years, and only recently discovered some inaccuracies in our delivery service settings. The live chat experience with Jessica was outstanding, significantly enhancing our overall satisfaction with the service.
April 9, 2020
I used this app to help me set up free, no-contact local delivery & at-store pickup in response to COVID-19 regulations & concerns. Had to get help modifying it so that our products had these options available but only certain products were available for shipping and to get the shipping fees applied correctly. Thank you, Shopify gurus, for making it work!
April 8, 2020
This app does exactly what we need it to do, and the support is awesome! We had a few questions that they were able to help us with quickly.
April 8, 2020
As a business owner, it is very hard for me to ever write a bad review for a company that had growing pains overnight with the pandemic. At first we had some color matching issues but after working with Andy, it was all taken care off. The app works great now! Thank you Andy and best of luck with your newly hired team!
Hi Aleks, Thanks for your feedback! It was great speaking with you just now. I hope you like the updates i've made to the styling of the widget. If there is anything else I can help you with please let me know! I'm looking forward to hearing from you soon :) Kindest, Andy
April 7, 2020
I would give zero stars if I could. Worst customer experience ever. I have sent emails and left phone messages. I want you to remove ALL of the code that was entered. You finally responded after I requested that a Shopify agent contact you, "Confirmation that all our assets have been removed from your theme." But that's not true, you still have coding on my cart template page and I am not sure what all I have to remove. I cannot move forward with bringing our shop online until this is fixed. This is the fifth day that I've been working on this. Just got a canned response email from you that says, "The moment you uninstalled the app you should have received an automated email from me containing the exact steps required to remove our widget from your shopping cart page. It's as simple as removing {% include "storepickup" %} from your theme.liquid file." First of all, I never received this automated email after I uninstalled the app and secondly, this advice did nothing to help me remove your coding. Now I will have to hire a Shopify Expert to help me. Very poor customer service. I do not recommend this app.
Hey E’s Florals, I’m Andy the Founder of Zapiet. I want to sincerely apologise for the issues you have experienced. We have been inundated recently with support requests as merchants around the globe quickly switch to pickup/delivery first commerce in response to the COVID-19 crisis. We are rapidly scaling our support team to keep up with demand resulting in us being able to respond to all of your queries within a handful of hours, far faster than expected of any Shopify developer at this time. The code that you mentioned in your review has zero impact on your store and you unfortunately removed our access to the store to be able to assist you. We would never insist that you hire a Shopify Export to solve issues on your store created by our app. If you are wondering why we can not automate the removal of our code, it’s because of technical restriction with Shopify. The method of providing an automated uninstall has a strange knock on effect of allowing customers to checkout without selecting a delivery/pickup date or time. When Shopify roll out "App Sections" later this year we will be able to automate this. I would love to help get you up and running, as i'm sure once your store is configured correctly with our app you will find it of great value. I'm looking forward to speaking with soon :) Andy Cargill Founder of Zapiet
April 25, 2021
** Update April 25th 2021** So I ended up switching from this app last year to shopify's native local delivery and store pickup function (which works fantastically I might add). I was trying to keep my app count down but Shopify threw a curveball with their multi origin shipping that in theory was great but if you have multiple locations that fulfill and the order gets split being fullfilled by two or more locations the customer gets charged double or even triple the shipping charge... talk about conversion killer. I found a very well kept secret, getting shopify to put me back to single origin shipping and boom problem solved hover you lose the native Store pickup function and technically their local delivery option as well (that didnt take). So I came back to Zapiet a year later and good lord they've improved leaps and bounds, with app functionality and the support is ridiculousy good this time around (even though they really tried to step up last year after I complained). These guys are great and I'll support them. I'll give them 10 stars later if they can pull off my new features suggestions lol. Keep it up my dudes! ** Update April 9, 2020** So it really takes a lot to impress me as a Sr. Consultant - digital transformation strategist for mid to large companies with a background in software development. Andy and his team soundly responded to my review and concerns with a viable reason as to the lack of support initially which was pretty clear given the COVID Pandemic. Im updating this review in this way so you can see that it isnt a fake review and im as thorough as I can be. They have gone above board to fix the issues I had and keep me in the loop for future upgrades and I've been dealing directly with the leadership team and development. We are still in the testing phase of the updates and so far 80% is top notch so ive updated the rating to 3 stars because the service is excellent now. Once the last fix corrected to truly test the apps competence tech wise.. i'll update again.
April 5, 2020
I had high hopes for this app. I installed it but after working with it for I came to the conclusion that it wasn't for me. I uninstalled it but the change to my checkout page is still there but not active. Dead link. I have communicated wth Zapiet and Shopify. I have responded to the necessary "collaborate" permissions. I have had absolutely no direct response from Zapiet. I cannot install any other app until their residual code is removed. How hard can that be? How hard is it to send an update? This is my first ever negative review. Hate to have to do it. Can't recommend this app
Using app
About 1 hour
Total reviews
2
Average rating
3.0
Hi Phillip/Kent, I'm Andy the Founder of Zapiet. I want to sincerely apologise for the issues you have experienced and the slow response from my support team. We have been inundated recently with support requests as merchants around the globe quickly switch to pickup/delivery first commerce in response to the COVID-19 crisis. We are rapidly scaling our support team to keep up with demand. The moment you uninstalled the app you should have received an automated email from me containing the exact steps required to remove our widget from your shopping cart page. It's as simple as removing {% include "storepickup" %} from your theme.liquid file. We also have a fantastic help center at support.zapiet.com that contains the uninstall instructions. As well as asking you to bookmark a link to the uninstall guide when selecting which theme you want to add our app to. If you are wondering why we can not automate this process, it's because of technical restriction with Shopify. The method of providing an automated uninstall has a strange knock on effect of allowing customers to checkout without selecting a delivery/pickup date or time. If you would like further details on this please let me know. I would love to help get you up and running as i'm confident once you are you will love the app! I hope to hear from you soon :) Andy Cargill Founder of Zapiet
May 13, 2020
Best support ever! This app really helped us with our 40 pick up points. Needs for every eshop are different. This amazing team heard our feedback and helped us on every change that we needed. For us a great support team is worth more than an app. Here we have both. And even under the current circumstances everyone in this team was here for us, fixing every problem. Thank you guys!
April 1, 2020
We have been using this app since we started our e-commerce site, and it only gets better. The team is amazing to work with and they make sure they can always meet our needs. Love the new functionality that is constantly added, which only helps us help our customers better. And they went above and beyond to help us customize our site even more in these crazy COVID-19 times. Highly highly recommend!!!
March 29, 2020
I had some issues getting the widget to work, the Zapiet team got it fixed for me ASAP which allowed our company to keep trading during the lockdown. We are truly grateful for their amazing customer service!!!
March 28, 2020
It have been a very friendly experience for our customers. We would also like to thank Andy and Stephane for the super fast response and support.
Aug. 10, 2020
Update 2 (8/2020): The Zapiet team has continued to make progress and improvements, increasing reliability and quality of service in the last few months, and we appreciate their commitment and assistance. Zapiet is certainly the best pickup/delivery system on Shopify I'm aware of! --- Update 1 (4/2020): After 1 week of launching, noticing a large number of bugs: 1] dropped delivery orders 2] dispatched orders that remain unfulfilled in Shopify 3] widget doesn't dynamically update when cart items are added/removed Support team unfortunately hasn't been responsive in getting these issues fixed and our operations team is suffering. Good luck. --- Love the Zapiet team & product. We were able to push out delivery + pickup service to our store in just a few days which really helped when the pandemic hit. The entire team is extremely helpful & supportive - this is the app to choose for adding pickup / delivery to your Shopify store.
March 27, 2020
Incredibly easy to set up, brilliant support for when I got stuck. Very customisable and solved the problem that was necessary for my store.
March 27, 2020
Haven't fully tested the app yet, but had one of the best customer service experiences with Zapiet. After a slight delay, (due to higher than normal traffic volume for Zapiet) the customer service team fixed all my problems and even went above and beyond to provide extras I didn't even ask for! We are confident that Zapiet will work great for our local business and feel great having such a supportive group behind us.
April 17, 2020
Great app that get the job done. The development team service is excellent, prompt and thoughtful. Will recommend to anyone with similar needs. Further update: The team never disappoint us in the customer service area. Their prompt and accurate advice is very helpful in the fast paced online business area.
March 25, 2020
This app is great for adding store pickup and local delivery capabilities. Customer service was also great when I struggled understanding something or how to change different settings regarding delivery rate, delivery location, etc. Thanks!
Hi Bill! I just wanted to say a big thank you for taking the time to leave us a review! It was truly a pleasure to assist you, and I'm absolutely thrilled to hear that our support has made a positive impact and that you're finding Zapiet Pickup + Delivery so helpful for your store. If there's anything else you need, don't hesitate to reach out. We're always here and ready to help! Thanks once again for the review; it really means a lot to me. 😊 Leo
March 25, 2020
I have installed this app to assist our business sell our products in local suburbs only. It is perfect for our requirements. While it is straight forward to set up, when I needed support, the Zapiet Store Pickup + Delivery team responded quickly, despite the huge demand at the moment due to Covid-19 situation. Big shout out to Rob P in particular for his support and assistance!