Zapiet ‑ Pickup + Delivery
Smarter delivery options for pickup, local delivery & shipping
Rating
4.9
feedback
1,623
chart
#418
All reviews
Review RSS Feed
Oct. 24, 2023
We had some trouble using this app at first but this was several years ago and the app developers have gone above and beyond to help us since. They respond very quickly and are extremely helpful and knowledgable taking the time to really look through your needs and help apply the necessary fixes where they need to go. We are so impressed and love using this app. Highly recommend if your shop needs a pick up and shipping option!
Hi Roxanne, Thank you so much for your kind updated review. I am delighted to hear that you have had a great experience with our Zapiet - Pickup + Delivery app over the last few years. If you have any other questions or need any further assistance, please do not hesitate to reach out. Kind regards, Ronan ------ * POST COVID-LOCKDOWN UPDATE - SEPT 2020 * Hi Meet The Source, Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May. As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared. We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form. I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse. I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business. I hope to hear from you soon :) All the best! Andy Cargill Founder of Zapiet
May 1, 2020
The app would be great if I could get a minor item fixed, as I am a store owner not a computer expert. I requested support on Monday and it is now Friday and still no response. Meanwhile my free trial is whittling away and I have lost all the sales from this week.
April 30, 2020
I use this app to run our flower shop business for delivery and pick up. It is a great app with loads of options. The support is also A+ always willing to help and go above and beyond to help.
April 28, 2020
This app is the best out there for store pick up and local delivery. Had a couple issues, but Andy and his team helped me out and were so great. Highly recommend.
April 28, 2020
Could never get app to work support seems to be non existent with this company or person or what ever it or they are. But they need to hired someone or stop offer this app on this platform if they can’t handle it waste of time
* POST COVID-LOCKDOWN UPDATE - SEPT 2020 * Hi 4everKeepsakes, Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in April. As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared. We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form. I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse. I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business. I hope to hear from you soon :) All the best! Andy Cargill Founder of Zapiet
April 28, 2020
I would like to try this App because i think that it fits exactly to my needs. I asked for help to install and bring to work the App but nobody answered me.
* POST COVID-LOCKDOWN UPDATE - SEPT 2020 * Hi Borelli Lab, Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in April. As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared. We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form. I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse. I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business. I hope to hear from you soon :) All the best! Andy Cargill Founder of Zapiet
April 28, 2020
We have sent 2 emails and a support ticket but have received no response on an issue with inventory syncing. Very frustrating.
Hi Moon Juice Shops, Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in April. As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up on the support front as we just did not have enough man hours available to keep up. We have since grown our support team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form. I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse. I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business. I hope to hear from you soon :) All the best! Andy Cargill Founder of Zapiet
April 28, 2020
I tried installing and setting up the App. I didn't have any luck with getting it working. Submitted two support requests with no luck getting help.
Hi Rockford Art Deli, Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in April. As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up on the support front as we just did not have enough man hours available to keep up. We have since grown our support team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form. I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse. I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business. I hope to hear from you soon :) All the best! Andy Cargill Founder of Zapiet
April 27, 2020
I purchased this app to be one of the foundation elements of my online business, with zip code verification and local delivery as my main focus of use. Unfortunately I will likely have to figure something else out as their customer support is awful/unresponsive and the app does not seem to work with my (paid) theme, even though they have a widget for it. Initially the CS was slow but eventually responsive with a smaller issue, though I had to answer questions in order to get moved on to a "specialist" that could help me. I was supposedly moved on to this "specialist" 5 days ago and have heard nothing back. 3 days ago I saw that despite the app having a specific widget for my theme, it is causing my ENTIRE CHECKOUT to stop working. Even after I removed the app, I STILL had to go in and delete code. Then when I re-installed it (and was re-charged $ for it, which also needs to get handled now) none of the installation happened, and it all had to be done manually. Throughout this entire process I have heard nothing from support. I called the phone number in the support email and all it says is that Zapiet is "closed." This is incredibly sketchy and understaffed at best, and is a complete rip off at worst. I'm disappointed in Shopify as well, as this was one of their recommended apps. Don't waste your time and money.
Hi Movie Box, Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in April. As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up on the support front as we just did not have enough man hours available to keep up. We have since grown our support team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form. I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse. I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business. I hope to hear from you soon :) All the best! Andy Cargill Founder of Zapiet
Oct. 28, 2024
I want to extend my gratitude to Jessica from the Zapiet support team! She resolved my issue quickly and efficiently, taking the time to walk me through each step to prevent it from happening again. Her professionalism and responsiveness made a real difference
Hi Abdelrani, Thank you very much for taking the time to update your review! It was a pleasure chatting with you and getting our Zapiet - Pickup + Delivery app up-to-date and running the latest version to ensure the best performance, stability, and that you have all the latest fixes & features available to you and your customer's. If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
April 23, 2020
I dont know if it's the current times or excess use, and I have tried to be patient, but this app has failed us during critical lunch hour peaks now three times over the past 3 weeks. Customers are not able to select a day or time to check out for hours and sometimes It stops working for the rest of the day.
* POST-COVID LOCKDOWN UPDATE - Sept 2020 * Hi Tasty as fit, Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in April. As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up on the support front as we just did not have enough man hours available to keep up. We have since grown our support team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form. I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse. I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business. I hope to hear from you soon :) All the best! Andy Cargill Founder of Zapiet
April 23, 2020
Great customer service! We had trouble with the install and their team helped it get resolved quickly. Once we got it working the app works great!
April 21, 2020
Great app for pick up and delivery. Perfect for the current climate. Great support given the tough times. The answers to most questions are available in the FAQ.
July 6, 2020
This app has functions that are more advanced than other delivery/pickup apps but the unreliability and unstableness of this app means I have to give it a bad score. Negative Reasons: - Variable and slow loading times across the back end including settings and delivery tabs. - Customer Support is slow to reply. - Their servers went down on the 7th of July, 2020 and the entire business model for our company got screwed with logistics and delivery. (Made checkout impossible, meaning my ads across social & search had to be shut down, lest we drive traffic with 0 conversions) - The app has variable loading times and is sometimes slow and sometimes average (no consistency) - My company drives 20-50k a day and with these errors, our sales have been vastly affected and the opportunity losses have been massive with all these errors and server downtimes. Suggestions to Zapiet Team: - Get a proper server host that won't go down and affect all your clients. - Get some more customer service people to account for international clients or don't market this app internationally if you can't support the clients you charge. - Fix your app errors and glitches before putting it on the market in such a faulty form.
April 17, 2020
App looks great on the site but doesn't actually work. When customers select in-store pickup or local delivery, they are only given shipping as an option. Have been trying for over a week to get help from support but I have received no response from the developer nor have they responded to the Shopify Expert who is trying to help me get this installed and working.
Hi Franscakeandcandy, I'm Andy the Founder of Zapiet. I'm super sorry for the delayed replies you've had from my support team. We have just been inundated with merchants needing our help recently and are trying our best to reply as fast as possible to everyone. I am sure I can resolve your issue promptly and you'll be loving the app again very soon! I will send you a personal email within the next couple of minutes :) Andy Cargill Founder of Zapiet www.zapiet.com
April 17, 2020
The app itself is actually very good. However, the company are clearly struggling to keep on top of the volume of new customers that they are getting, and rather than stopping selling to new customers, they are continuing to take them on. This means the app is regularly going offline for all customers and is costing stores a lot of money as the checkout completely breaks. In case it helps other people, the status page is here: https://status.zapiet.com/
Hi Robert, It's Andy here the Founder of Zapiet. You are 100% correct in that we have been struggling to keep on top of the sheer demand for our app. We did indeed take the decision to halt new installs until things were back under control. After some thorough investigation we have discovered that each of the three downtime periods you mentioned were caused by a single stores sheer volume of traffic. The merchant is a national supermarket chain with ties to Masterchef. When Masterchef airs each week, people start ordering on mass. That's why the downtime has been consistently the same day and time of the week. We have now migrated this particular merchant to their own server so not to effect other users of the app. Behind the scenes we have also rapidly been rewriting all key parts of the app to improve stability as well as performance. Tomorrow I will be sending an email to all existing merchants detailing the exact steps we have taken to mitigate these issues going forward. Once again i'm sincerely sorry for the issues you have faced recently and really hope that we can rapidly regain your trust. Kindest regards, Andy Cargill Founder of Zapiet www.zapiet.com
April 17, 2020
Although with COVID, they were experiencing issues as with every other internet based company, once things calmed down they have been completely hands on and have helped me in prompt time, with every response! Even when I don't respond in a timely manner, I get an follow up email:) Love this app!!
April 15, 2020
This app has been pretty great for our online store! It allows us to take orders for local pick-up. It's fairly straight-forward to use and set up. Zapiet has been very responsive in their customer service and helping to address any issues we have. I would definitely recommend this app! Thank you Zapiet and all your great employees .
April 15, 2020
So far, so good! Our customers really like it. I only wish I didn't have to migrate our shipping options over. We have somewhat complex shipping options so I simply added a Free Local Pickup option within Shopify and we're good to go. I had submitted a question about blocking out pickup times throughout the day (like when we're at lunch) and Ryan got right back to me and was very helpful and knowledgeable. I was able to block out the lunch hour quickly and easily.
April 15, 2020
This app is a critical to the success of my store. Over the past years they have added more functionality that has enabled me to remove unnecessary apps and use Zapiet as a one stop shop. They are also extremely quick to respond to technical difficulties which sometimes happen on any platform. Just today my app was having a glitch, and within 5 minutes of me sending a support ticket it was fixed and I was back up and running! Special thanks to Sandy for the fast turnaround!