Zapiet ‑ Pickup + Delivery
Smarter delivery options for pickup, local delivery & shipping
Rating
4.9
feedback
1,623
chart
#418
All reviews
Review RSS Feed
Jan. 25, 2020
thanks robert & steph for being such a great help. you both have offered a ton of support throughout the integration process!
Jan. 24, 2020
I am a local business with a new business model, because of this customization is almost inevitable. I have had the best support from the whole team at Zapiet, Robert, Ismail, Sam & Sandy. I would recommend this app over anything else out there for the support, clear explanations and continuous follow up to all requests. Try it, you wont be disappointed!
Jan. 16, 2020
The app is great and the customer support is absolutely amazing. We were using another Local Delivery app that now seems so rudimentary after using Zapiet Store Pickup + Delivery. Ismail is fantastic. Incredibly knowledgable, fast to respond, very helpful, and super easy to work with. Plus, the Knowledgebase provided is awesome and easy to use.
Jan. 7, 2020
I use this app to allow customers to check delivery eligibility before they place an order. I absolutely recommend this app. Thank you Sandy and Steph for your excellent customer service! Nancy
Jan. 7, 2020
Absolute must have app for our online flower shop. It integrates nicely with the shopify shipping and check out for local deliveries and in store pick up. The support is amazing and answered every question I have to get our site going. Thank you very much!
Dec. 31, 2019
This app is a great concept and our store depends on it to integrate pickup and delivery, but good luck if you ever have an issue and need support! We spent the entire holiday season trying to get help with Zapiet order issues and two weeks later with the holiday season behind us still no "support"
Hi there, Thank you for taking the time to leave your feedback! It appears that you had a little trouble getting our Deliv integration activated on your store. There are several steps involved in getting the integration up and running, and multiple teams involved in the process. So it can take a little while to configure, especially during the holiday season. We are actively working with the Deliv team to streamline the setup process as much as possible. I'm looking forward to speaking with you tomorrow and completing your setup :) Kindest regards, Sam
Dec. 13, 2019
My experience with the Zapiet team was just nothing short of amazing. I received multiple communications a day to make sure I was happy with the progress and to clarify what I was needing. My site is now functioning exactly how I envisioned it and that would never have been possible without the amazing team at Zapiet!!!
Dec. 6, 2019
The app is great but that's not the reason you pay the monthly fee, you pay the monthly fee for the 5 star support! If you run into any issues they will fix it fast and guide you through it so you can get back to running your business.
Dec. 6, 2019
The app fulfilled all our needs and more, easy to use, easy to edit, and the support is top-notch! willing to help with any questions we had. 5 stars well deserved!
Nov. 26, 2019
We are using this app to deliver locally and set parameters around that. The support team has been incredibly responsive and helpful in tweaking it over the last 30 days as we test its usability. We're very happy now with how it works for us. Especially appreciate that they proactively follow up when I contact them, then get distracted by the many other balls in the air running a business. They don't let issues fall through the cracks. Great job Zapiet!
Nov. 22, 2019
Could be a good app, was very excited. The app looks clean and seems to do what I want, but there is no support from the app developers. I installed the trial version, it was working okay the first night 2 days ago from this review post. I did have some questions and tried to contact the developer via Chat Feature (they have yet to respond to any of those questions now ~30 hours later.) The first morning I had app installed, I had my first customer attempt to make a local pickup purchase and schedule it for about 10 days out. The app kept trying to charge him the shipping, it would not remove it. Started trying to get into contact with the developers again, right after that via the Chat function again. They failed to respond to numerous messages so I went to email, which they responded to in a somewhat reasonable time frame, asking for access to my store. I gave access to them in a matter of minutes after receiving their request and also emailed them back right away saying I granted them the access. Now here we are almost 24 hours later and nothing has been corrected, there has been no further communication from them. I don't even think they have logged into the site to investigate the issue. Very hard to run a business when there is an error with an app making it unusable and the developers do not seem to care. Seems like others have the same issue after reading other 1 star review, and it seems their issues are over a much longer time period than mine. Not very reassuring. Bottom Line: The app is unusable for me. It gives the option for local pickup, but still charges the customer the shipping. Find another app where the developers are actually responsive.
Hi there! Thank you for taking the time to leave your feedback. I have just taken a look at our support logs and can see that my team replied within a matter of hours to each of your emails (even on the weekend). This far surpasses the average response time for a Shopify app developer. Although I agree we can do better, which is why we are actively recruiting for additional support staff with the aim of offering live 24/7 support ASAP. With regards to your rates issue. We are currently the only app on the App Store that has the ability to control exactly which rates are displayed and when. Your shipping rate should not have been appearing when a customer selected to pickup and vice versa. In your particular case your issue was caused due to not adding a valid Entuire API key within our rates settings page. As soon as you have a valid key in hand please let me know and we can finalise your setup :) Kindest regards, Andy
Feb. 13, 2025
Fantastic experience! The team was incredibly helpful in every way. Super fast service, friendly and kind assistance. I really appreciate it. Thank you so much! Sarah
Hi Sarah, Thank you so much for your kind words! It was a pleasure working with you on your new theme :) If there's anything else we can help with, please do not hesitate to reach out! All the best, Clemency
Nov. 19, 2019
This app is great and the support team has been fantastic! The team was very friendly and quick to help me get the app set up the way I needed. Thanks again to the support team!
Oct. 23, 2025
Years ago, Zapiet revolutionized our business. 'Till this day, they are an integral partner to our success. Their team of rockstars never fail to exemplify SUPERIOR customer service. THANK YOU over and over again! Once again, their customer service is on-point, on-time and super easy to understand. Thanks team!!
Hi Julie, Thank you so much for your kind words! I’m thrilled to hear that Zapiet has been such an integral part of your business and that our team has been able to provide helpful, timely support. Your appreciation truly means a lot, and we’re so glad to continue supporting your success. Please don’t hesitate to reach out if you ever have any questions in the future! Cheers, Jessica
Nov. 14, 2019
This has changed how we offer delivery, pickup and shipping options to our clients. The team responds incredibly fast and they can pretty much set rules to make your store checkout process work the way you want!! Thanks so much guys!
Feb. 12, 2020
Zapiet is an amazing app! My store makes a lot more sense now with their feature and no other app offers this customization and features, zapiet has. 100% recommend!
Oct. 7, 2019
Amazing Customer Service, Support and Product. We love how we can set up our cart page for customers to choose from Pick Up, Delivery and Shipping. We were able to customize what each options can do. Amazing App, and even a better group of people to work with.
Nov. 12, 2019
The support team were really helpful and thorough in helping to resolve a cart issue recently. Would recommend them for their customer service. They truly go above and beyond!
Oct. 4, 2019
The team at Zapiet had been extremely helpful at helping me set up my first store. They are really fast to response and they also follow up to ensure all is working well on my end. Definitely recommend them!
Oct. 4, 2019
We're still working towards our official launch, but the team at Zapiet has been more than helpful, and very fast, in our set-up process. Can only recommend and give 5 stars at this point!